Ryan Hall worked as the Project Manager for WPS to integrate new software. When he took over, the project was struggling due to issues with management and culture. He conducted himself professionally, quickly understood the issues, and tactfully resolved conflicts. When a new operational manager replaced the previous one, Ryan adapted his role to help the new manager succeed. Due to his contributions to the project's ultimate success, the COO thanked Ryan and said he would recommend him to others.

1. Wisconsin Physicians Service Insurance Corporation
1717 W. Broadway | P.O. Box 8190 | Madison, WI 53708-8190
608-221-4711
June 21, 2016
Ryan Hall,
I would like to thank you for the excellent work you did for WPS in the role of
Project Manager on the integration of the software “Work Force Optimization” by NICE.
As you know, when you stepped in the project was struggling. Multiple factors
contributed to the struggle, with the primary ones being operational management
approach and the internal culture. From the start you conducted yourself very
professional, a quick study, someone who has proper expectations and an approach to
tactfully challenge and resolve conflict.
I was also impressed with your ‘team player’ mindset. When I eventually made a
change of operational management you modified your role as the new operational
management person was able to integrate their role.
I very much appreciated your role in the successful end result and would certainly
recommend you to others.
Sincerely,
Jay Martinson
Chief Operating Officer