The document appears to be a resume for an individual named Janice L. Ruis. It summarizes her professional experience working in various administrative, office management, and dispatching roles over the past 30 years. It highlights her skills in areas like Microsoft Office, customer service, multi-line phone systems, records management, and dispatching emergency services. It also includes recommendations and performance reviews praising her work ethic, ability to work well under pressure, and being a tremendous asset to previous employers.

1. 1 | P a g e
Received an Attagirl
from the Major Crimes
Task Force with Lake
County, IL. Regarding a
caller who had found a
dead body in a remote
area. I instructed the
caller to keep any and
all persons away from
her (once determined
that she was deceased)
to protect all crime
scene evidence.
“…I could not do my job
without you. Thank
you for all of your hard
work…” written by my
direct supervisor,
Bureau Chief Whitmire.
2009 Employee
Performance
Evaluation, Agency
for Health Care.
“…Considering where
the office was when
you accepted the
position, you have
found a way to get
things organized and in
tip top shape. Staff find
it easy to work with
you. You are a
tremendous asset to the
bureau and I
appreciate all you do to
keep me going…”
Written by Bureau
Chief Whitmire
2008 Employee
Performance
Evaluation, Agency
for Health Care.
“…Janice works best
when under pressure,
her true talent shines
through…” Joyce Miller
1989 Performance
Review Excerpt, Leon
County Sheriff’s
Office.
Janice L. Ruis
6401 W. Tennessee St. Apt 11, Tallahassee, FL 32304 Cell Phone: (850) 491-5242
Targeting Office Manager, Secretarial, & Call Center Jobs
Administrative professional eager to leverage five years of experience andoffice
management certification to secure an office manager position. Highly organized, efficient
and skilledin a variety of office support tasks, including:
 MS Word, Excel, PowerPoint, Outlook,
Visio; Some Access,
 Windows XP, MyFlorida Marketplace,
FLAIR, FMMIS, People First.
 Strong Ability to Prioritize
 Strong Ability to Remain Calm Under
Duress
 Excellent phone and people skills.
 Ability to Supervise Staff
 Ability to make Quick Efficient
Decisions
 Scheduling & Calendaring
 Meeting & Event Planning
 Filing & Typing (90 WPM)
 General Bookkeeping AP/AR
 NCIC/FCIC Certified(expired),
as well as Certifiedthrough
DOH
Experience
Xerox — Greeley, CO.
Aetna Clinical Triage Unit November 2015 to February 2016
Answer calls from pharmacies and physicians and/or their staff to validate
medications and to see if the medicine requires a pre -authorization. At that point I
would transfer to Aetna Pre-Authorization department.
AFNI — Greely, CO.
Customer Call Center Rep. May 2014 to March 2015
Havana Police Department — Havana, FL.
Police Dispatcher October 2012 to May 2013
Single dispatcher, answering calls, dispatching officers and watching inmates that
were held in the holding cells awaiting transportation to Gadsden Co Jail.
No work period — Tallahassee, FL.
Stayed at home; keeping my granddaughter and grandson. 2011 to 2012
Agency for Health Care Administration — Tallahassee, FL.
Staff Assistant to Bureau Chief / Human Resource Liaison, 2007 to 2011
Provide administrative andexecutive support within a busy, fast paced bureau of 40
personnel. Manage Chief’s calendar; planned client meetings; scheduledand prepared
conference calls andpublication notices for state-wide meetings regarding Medicaid
Reform; created spreadsheets andpresentations; managedcontracts andinvoicing for our
contractedemployees; handledbureau’s expenditures; am the bureau’s personnel liaison.
** CertifiedContract Manager **
Results:
 Earned “exceeds expectation” ratings on annual reviews for the past two years.
Recognized for high-quality work, receivedseveral bureau awards for
and exceptional customer service delivery.
 Earned the respect of a dedicated employee and willingness to offer help where
needed.
 Assistedthe Interim Chief take over office for a smooth transition.
 Program managed the Florida State Charitable Campaign for two years,
coordinating activities within our bureau to raise money for the United Way.

2. 2 | P a g e
Computer Skills:
MS Word, Excel,
PowerPoint, Outlook,
Visio; Some Access,
Windows XP, MyFlorida
Marketplace, FLAIR,
FMMIS, People First.
American Home Patient — Tallahassee, FL
Receptionist / 2006 to 2007
** Promotedwithin 6 months of employment to Customer Service Representative.
Handled multi-line phone system/paging system. Checkedin patients with
appointments; assistedin sales of durable medical equipment; acceptedcash/credit card
payments. Six months into the job, my supervisor was impressedandpromotedme to
the CSR position where I consultedwith hospital/doctor’s offices with prescriptions for
DME to be deliveredto patients. This was a fast pacedposition, which often required
working late.
Results:
 Demonstrated the ability to learn new organizational processes, workflows, policies
and procedures with minimal ramp-up time.
 Createddatabases and spreadsheets that improved inventory management and
reporting accuracy.
Department of Highway and Safety Motor Vehicles — Tallahassee, FL.
Compliance Officer, 2005-2006
Answered80+ calls daily from citizens across the State of Florida regarding issues with
their suspended/revokeddriver’s license. I wouldimplement the department’s policy and
procedure to inform the public of their situation.

Tallahassee Memorial HealthCare — Tallahassee, FL.
Lifeline Representative, 2004-2005
Answeredincoming calls for service for the emergency call button for the sick andelderly;
handledcash, check andcredit cardpayments; scheduledappointments for volunteers to
install equipment, if one was not available, I wouldappoint myself to go. Extensive
knowledge of equipment andinstallation was necessary.
Results:
 Sold several buttons to family and friends with sick and elderly family members
 Createdtracking system as to which months were the busiest.
Lake County Sheriff’s Office — Libertyville, IL
Police Dispatcher, 1999-2004
Simultaneously answeredthe main multi-line phone, along with the E911 phone; ability
to type while conversing on the phone andupdate radio dispatcher; ability to radio
dispatch officers to scene while simultaneously talking to the officer on the radio; ability to
communicate precisely with a clear, calm voice; operate computer system to run
wants/warrant checks on individuals at a rapidrate; very strong ability to prioritize calls
and sendofficers to the most neededas well as knowing when he/she may needback -up.
Results:
 Was given an “atta girl” by the ChicagoLand Major Crimes Task Force for a call
that I received. A deceasedfemale was found on a trail in one of the forest
preserves, a citizen found the body. I instructedher not to approach, it was
evident the female was deceased. Other people started to approach and units had
not yet arrived, I further instructedher to advise the gathering people not to go up
to the body. My supervisor was notifiedafter the CMCTF (Chief of Major Crimes
Task Force) listenedto the 9-1-1 call and heard my instructions. Although new to
the department, they knew I was a veteran dispatcher.
 Ability to quickly educate myself with my new surroundings and areas of our
jurisdiction.
 Certifiedwith Chicago Police Depart on “Terrorism & the Communications Officer”.
Leon County Sheriff’s Office — Tallahassee, FL

3. 3 | P a g e
Supervisor/LeadWorker/Police Dispatcher, 1997-1999
Simultaneously answeredthe main multi-line phone, along with the E911 phone; ability
to type while conversing on the phone andupdate radio dispatcher; ability to radio
dispatch officers to scene while simultaneously talking to the officer on the radio; ability to
communicate precisely with a clear, calm voice; operate computer system to run
wants/warrant checks on individuals at a rapidrate; very strong ability to prioritize calls
and sendofficers to the most neededas well as knowing when he/she may needback -up.
Results:
 CertifiedTraining Officer through APCO (Association of Public-Safety
Communication Officials). NCIC/FCIC Certified
 Within six months, promoted to supervisor of my shift.
Roto Rooter Plumbing — Tallahassee, FL
Bookkeeper, 1996-1997
Handled account payable and accounts receivable; took control of past due accounts.
Results:
 Updated their computer bookkeeping database.
Tallahassee Police Department — Tallahassee, FL
Police Dispatcher, 1991-1996
Duties were assigned; a person would strictly answer the multi -line phone and E911,
or they would be assignedto radio dispatch. These positions rotated. Duties remained
the same as any given dispatching position.
Results:
 NCIC/FCIC Certified(National Crime Information Center/Florida Crime
Information Center).
Leon County Sheriff’s Office — Tallahassee, FL
Police Dispatcher, 1986-1991
Duties were assigned; a person would strictly answer the multi-line phone and 911, or
they would be assigned to radio dispatch. These positions rotated. Duties remained
the same as any given dispatching position.
Trainings:
 Customer Service Training, CPR/AED Certified, Cultural Diversity, Sexual
Harassment.
References
Jennifer Eddy (850) 294-7561 Previous co- worker & friend
Becky Gay (850) 933-3300 Previous co-worker & Supervisor
Cynthia Smith (850) 593-8871 Previous co-worker & friend
Education
Lincoln High School — Tallahassee, FL
High School Diploma, 1984