This document outlines the professional experience and education of an individual. They have over 7 years of experience in various healthcare roles such as admitting registrar, patient service representative, and patient access representative at several hospitals and clinics. Their responsibilities included registering patients, collecting insurance information, answering phones, and training other employees. They also have a Bachelor's degree in Health Care Administration Management and an Associate's degree in Medical Assisting.

1. Professional Experience
Admitting RegistrarAdmitting Registrar
March 2007 – August 2010Physician's Diagnostics and Rehabilitation, Edina, MN, United States
Admitting RegistrarAdmitting Registrar
March 2007 – August 2010Physician's Diagnostics and Rehabilitation, Edina, MN, United States
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
April 2011 – October 2012Froedtert Memorial Lutheran Hospital, Milwaukee, WI, United States
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
April 2011 – October 2012Froedtert Memorial Lutheran Hospital, Milwaukee, WI, United States
Patient Access Representative
Trained fellow employees in EPIC - new at the time
At the Saline and Livonia locations, I gathered and verified patient demographics when they came into our ER
as well as registered them into the system and collected copays. Another of my responsibilities was admitting
patients to different departments within the hospital and creating new accounts for babies born. I enjoyed the
variety this position held as well as the challenges of a fast-paced environment.
Patient Access Representative
Trained fellow employees in EPIC - new at the time
At the Saline and Livonia locations, I gathered and verified patient demographics when they came into our ER
as well as registered them into the system and collected copays. Another of my responsibilities was admitting
patients to different departments within the hospital and creating new accounts for babies born. I enjoyed the
variety this position held as well as the challenges of a fast-paced environment.
October 2012 – April 2014St. Joseph Mercy Health System, Saline and Livonia, MI, United States
Professional Experience
Admitting RegistrarAdmitting Registrar
March 2007 – August 2010Physician's Diagnostics and Rehabilitation, Edina, MN, United States
Admitting RegistrarAdmitting Registrar
March 2007 – August 2010Physician's Diagnostics and Rehabilitation, Edina, MN, United States
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
April 2011 – October 2012Froedtert Memorial Lutheran Hospital, Milwaukee, WI, United States
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
Patient Service Representative
The only Level 1 Trauma Center in the area
I was the first point of contact for patients at this ER location. I obtained and verified demographics, collected
insurance information, copays as well as assisted staff with transfers to other locations. I answered multiple
phone lines, transferred calls to staff and doctors as well as paged outside doctors when needed. The challenge
of the busy environment and unexpectedness of what an ER brings is what I enjoyed here.
April 2011 – October 2012Froedtert Memorial Lutheran Hospital, Milwaukee, WI, United States
Patient Access Representative
Trained fellow employees in EPIC - new at the time
At the Saline and Livonia locations, I gathered and verified patient demographics when they came into our ER
as well as registered them into the system and collected copays. Another of my responsibilities was admitting
patients to different departments within the hospital and creating new accounts for babies born. I enjoyed the
variety this position held as well as the challenges of a fast-paced environment.
Patient Access Representative
Trained fellow employees in EPIC - new at the time
At the Saline and Livonia locations, I gathered and verified patient demographics when they came into our ER
as well as registered them into the system and collected copays. Another of my responsibilities was admitting
patients to different departments within the hospital and creating new accounts for babies born. I enjoyed the
variety this position held as well as the challenges of a fast-paced environment.
October 2012 – April 2014St. Joseph Mercy Health System, Saline and Livonia, MI, United States
Summary Of Qualifications
2 years supervisory experience
7 years of health care work experience
Staff training skills
Electronic Medical Records experience
Summary Of Qualifications
2 years supervisory experience
7 years of health care work experience
Staff training skills
Electronic Medical Records experience
Education
Bachelor of Science in Health Care Administration Management
Accumulative GPA of: 3.91
Relevant Coursework: Health Care Management, Health Care Information Systems, Health Care
Financial Accounting, and Human Resources in Health Care.
Associate of Applied Science in Medical Assistant
I obtained my A.A.S on March 16, 2007 in Medical Assisting. I also completed a 6 month externship at a doctor's
clinic in Golden Valley, MN.
April 2005 – April 2007Anthem College, St. Louis Park, MN, United States
August 2014 – PresentUniversity of Phoenix, United States
Education
Bachelor of Science in Health Care Administration Management
Accumulative GPA of: 3.91
Relevant Coursework: Health Care Management, Health Care Information Systems, Health Care
Financial Accounting, and Human Resources in Health Care.
Associate of Applied Science in Medical Assistant
I obtained my A.A.S on March 16, 2007 in Medical Assisting. I also completed a 6 month externship at a doctor's
clinic in Golden Valley, MN.
April 2005 – April 2007Anthem College, St. Louis Park, MN, United States
August 2014 – PresentUniversity of Phoenix, United States
•(414) 882-1326 carla6278@email.phoenix.edu•(414) 882-1326 carla6278@email.phoenix.edu
• •33107 Joy Road Westland, MI 48185 United States• •33107 Joy Road Westland, MI 48185 United States
CARLA LORENA BRUNNER

2. Additional Information
I am able to relate to people at all levels and all demographics. I have strong leadership skills,Skills:
delegation abilities, coaching skills, ability to communicate and motivate others. I have played
leadership roles in both the professional as well as volunteer activities. I possess extensive skills in MS
Word, PowerPoint, Excel, Outlook and Electronic Medical Records. Volunteer work includes: - 5 years of
Vacation Bible School in rural Wisconsin - 4 years of AWANA a kids' church activity held throughout
the school year - 5 years of 5 Day Bible Clubs throughout Metro Milwaukee as well as Missouri - Church
missions trips to Mexico and Ghana
Additional Information
I am able to relate to people at all levels and all demographics. I have strong leadership skills,Skills:
delegation abilities, coaching skills, ability to communicate and motivate others. I have played
leadership roles in both the professional as well as volunteer activities. I possess extensive skills in MS
Word, PowerPoint, Excel, Outlook and Electronic Medical Records. Volunteer work includes: - 5 years of
Vacation Bible School in rural Wisconsin - 4 years of AWANA a kids' church activity held throughout
the school year - 5 years of 5 Day Bible Clubs throughout Metro Milwaukee as well as Missouri - Church
missions trips to Mexico and Ghana
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
August 2004 – January 2007United Parcel Service, Minneapolis, MN, United States
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
August 2004 – January 2007United Parcel Service, Minneapolis, MN, United States
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
August 2004 – January 2007United Parcel Service, Minneapolis, MN, United States
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
Operations Supervisor
My career with UPS started in a preloader position in which I loaded and unloaded trucks as well as sorted
packages throughout the building. When needed, I helped others with their workloads. Partway through my
time at UPS, I was promoted to Operations Supervisor where I supervised 7-10 employees daily. I also trained
new employees in the building as well as on the road with drivers ensuring the timely delivery of packages.
Throughout the day, I completed paperwork that was handed in to my manager at the end of each shift.
August 2004 – January 2007United Parcel Service, Minneapolis, MN, United States
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.
At PDR, I was proficient in a variety of tasks. I verified and obtained insurance authorizations if needed before
the patient came for their first visit. Amongst my other tasks, I put together new patient charts, roomed patients,
took their vitals, health history, and answered any questions they had about the clinic. On days, we didn't see
patients, I scheduled appointments, answered phones, as well as transcribed and edited dictations. I took great
pride in my work and enjoyed the patient, doctor, and therapist interactions.