Jr. wellness short
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The document discusses the importance of implementing wellness testing and preanesthetic testing at veterinary clinics. Such testing can help identify any underlying health problems, promote optimal medical care, enhance quality of life, and increase longevity. It recommends performing wellness testing annually for junior pets and those seven years and older, unless a giant breed. Tests should include bloodwork, chemistry, and more. The document also provides guidance on standardizing testing protocols, training staff, integrating computer systems, determining pricing, implementing the protocol, and tracking compliance.
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Lab results from Antech Online Lab can be imported into veterinary practice management software (VPMS) if the VPMS allows for import. The lab will create either an XML or RTF file containing the results that can be imported. The file type used depends on the VPMS. The file is saved from the lab portal and then imported into the VPMS according to the vendor's instructions to add the results to patient records. Consultation with the VPMS vendor is recommended to determine import capabilities and procedures.
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Blood pressure should be taken multiple times and averaged to ensure accuracy. For cats, the cuff can be placed around the forelimb or tail, while for dogs it is best to place it on the metacarpus or metatarsus in sternal or dorsal recumbent positions. The monitor menu allows changing settings like cuff size and cycle. Taking vitals for pets requires a calm environment and proper cuff placement and sizing. Multiple readings should be taken and averaged, excluding outliers.
Sr. wellness short
Implementing wellness testing and preanesthetic testing in veterinary clinics can help detect underlying health problems, promote optimal medical care, and increase longevity. A study of dogs and cats found that 17% of cats and 23% of dogs in good health had clinically significant diseases. Preanesthetic testing with bloodwork, urinalysis, and ECG allows modification of anesthetic protocols and establishment of health baselines to identify abnormalities and ensure safe surgery. Wellness testing should start annually for adult dogs and cats aged 7 or older, or earlier for giant breeds, and can include blood chemistry panels and complete blood counts to monitor health over time.
Preanesthesia
Preanesthetic testing provides important health information about pets before surgery to ensure safe anesthesia and reduce risks. Testing can uncover unknown organ dysfunction or other issues and establish a health baseline. A preanesthetic panel typically includes a CBC, chemistry profile, and tests of the kidneys, liver, blood glucose, and other values. Explaining the benefits of testing, including reduced risk, early detection of problems, and peace of mind, helps clients understand and agree to important preoperative evaluations.
Parasite management and compliance
This document discusses various parasites that can infect pets and humans, including fleas, ticks, roundworms, coccidia, whipworms, hookworms, tapeworms, and Giardia. It notes that roundworms can lay thousands of eggs daily and cause organ damage in pets. Several parasites like whipworms and hookworms can cause bloody diarrhea and weight loss. The document emphasizes the importance of parasite prevention and compliance with treatment, as parasites can be passed between pets and humans. It provides tips for veterinary staff to promote compliance and discusses the prevalence of Giardia in dogs and cats based on a survey.
Pq ear
The document outlines a 4 step approach to diagnosing and treating otitis externa: 1) Examine the skin and ear for clues to potential causes, 2) Cytologically evaluate ear exudate to determine infection, 3) Flush ears to remove exudates and dried medicines to properly evaluate epithelium and glands and detect tumors, 4) Treat otitis externa based on exam and cytology findings. It also discusses the 3 Ps of ear disease - primary causes like pruritus, predisposing causes changing ear canal microclimate, and perpetuating factors preventing disease resolution.
Train the trainer
The document discusses the importance of training healthcare staff in a veterinary practice. It notes that practices that involve staff in compliance issues achieve higher levels of client compliance. Staff need to be trained on and committed to hospital protocols. The document recommends conducting a training needs survey of staff and provides online training resources in areas like products, client service, and veterinary services to empower staff. It also defines S.M.A.R.T. goals for effective training.
Exam room skills 101
The document provides guidance on effectively communicating treatment recommendations to clients in the exam room. It discusses the CRAFT method of ensuring compliance, which stands for compliance, recommendation, acceptance, and follow through. It also emphasizes advocating for patients, establishing exam room protocols, making recommendations easy to follow through on, and following up with clients.
Surgery 101
The three most important keys in any surgery are monitoring the patient, preparing the patient, and preparing the surgical site. It is essential to properly prepare the patient through medical exams and scheduling, ensure the correct patient and procedure, and have monitoring equipment in place. Recovery involves continued monitoring and care of the patient until they are stable and awake.
Essentials of client service
The document outlines essentials for providing excellent client service in a veterinary practice, including communicating trust and compassion through positive body language and voice tone, greeting clients appropriately, handling phone inquiries professionally, and ensuring extraordinary customer satisfaction is the top priority.
Teamwork
Teamwork requires consideration of clients and teammates, cooperation with clients and teammates through open communication, and coaching and caring for new staff while always contributing positively.
Vmsdp
Getting Started with your Veterinary Marketing and Staff Development Program outlines the benefits of a Pet Quarterly program for veterinary practices. The program provides educational articles for both clients and staff in each monthly issue to promote veterinary services and engage clients through personalized messages and questions. It also includes marketing tools and special offers to unite the veterinary staff in consistently implementing the program and educating clients.
Wellness antech
The document discusses implementing an Early Detection Program (EDP) at a veterinary hospital to promote preventative care for pets. It outlines the benefits of early detection for catching illnesses early before symptoms appear. It provides statistics on common conditions in dogs and cats and the ages that are considered "senior". The document recommends diagnostic testing panels for adult and senior pets as part of an EDP. It provides steps for practices to implement an EDP and educate clients on early detection and wellness exams.
Clients perceptions
The document discusses ways for veterinary staff to improve clients' perceptions of value. It recommends using a collaborative "Frisbee" communication style to involve clients in shared decision making. Staff should discuss treatment costs and expected outcomes with clients. They should also continually educate clients about their pets' health using appropriate resources. When interacting with clients, staff should avoid judgments, ask open-ended questions, and validate client concerns to make clients feel part of the health process. Working as a united hospital team is also important.
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