Joyous retrospectives
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Mixing my own experiences with a tongue in cheek look at the UN Climate Control council; this presentation covers the key impediments to joyous retrospectives. Crucially this session will teach you specific techniques that have been proven to remove those key impediments. More than just the Five Whys, these techniques are broadly applicable and straight forward to get started with.
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Joyous retrospectives
- 5. Andrew Rusling Impediments to joyous retrospectives Not finding the root cause Not following through on actions
- 6. Andrew Rusling Verbal Five Whys
- 8. Andrew Rusling Written Five whys Problem Why? What caused this? Why? Why? Why? Why? Is that the root cause? Cause 1 Cause 2 Cause 3 Cause 4 Cause 5 Action What problem are we solving? What action can we take to solve it?
- 9. Andrew Rusling Written Five Whys
- 10. Andrew Rusling
- 11. Andrew Rusling The earth is heating up Why? What caused this? Why? Why? Why? Why? Is that the root cause? The ozone layer is shrinking Large amounts of Methane is damaging it Farming produces lots of Methane Billions of cows Cow farts include a lot of Methane Stop farming Cull the herd What problem are we solving? What action can we take to solve it?
- 12. Andrew Rusling
- 13. Andrew Rusling Next meeting • How many cows have we culled? • None. • Should we still cull the herd? • Yes of course it is important. • … Andrew Rusling
- 14. Andrew Rusling Next meeting • How many cows have we culled? • None. • Come on team, we all agree this was important…. • Should we still cull the herd? • Yes. • … Andrew Rusling
- 15. Andrew Rusling Not following through on actions Andrew Rusling
- 16. Andrew Rusling Follow through tips 1. Achievable actions 2. Owner for each action 3. Visualise and track progress Andrew Rusling
- 17. Andrew Rusling Achievable actions • Small outcome oriented Tasks • Avoid Considerations Andrew Rusling
- 18. Andrew Rusling Owner for each action ‘Bob submit TPS report by 3 July’ WHO VERB NOUN by WHEN
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- 20. Andrew Rusling We stopped farming and culled the herd!!!
- 21. Andrew Rusling Not finding the root cause
- 22. Andrew Rusling Real world examples Andrew Rusling
- 24. Andrew Rusling Tree root diagrams Problem Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause Cause CauseCause Action 1 – Owner Action 2 – Owner Action 3 - Owner
- 25. Andrew Rusling Benefit: Speed • Reduce cognitive load • Focus • Visible Cause and effect • Holistic View Andrew Rusling
- 26. Andrew Rusling Benefit: Calming Andrew Rusling Acknowledgement Understanding
- 27. Andrew Rusling Benefit: Outcomes •Visible Actions -> Root Cause •Records conversation •One photo
- 28. Andrew Rusling
- 29. Andrew Rusling The earth is heating up The ozone layer is shrinking Farming The Sun is putting out more energy Burning fossil fuels Cement manufacturing Deforestation Volcanic Eruptions Andrew Rusling
- 30. Andrew Rusling The earth is heating up The ozone layer is shrinking Farming The Sun is putting out more energy Burning fossil fuels Cement manufacturing Deforestation Volcanic Eruptions Fertilisers Livestock Electricity generation Transport Reduced absorption Release CO2 as cleared Andrew Rusling
- 31. Andrew Rusling Impediments to joyous retrospectives Not finding the root cause Not following through on actions
- 32. Andrew Rusling •Ask “What caused that?” •Paraphrase & Confirm •Get to the root cause •Achievable actions •Owners •Visual and track Andrew Rusling
- 33. Andrew Rusling Question time Slides: http://bit.ly/JoyousRetros www.journey-to-better.com andrewrusling@hotmail.com @andrewrusling
- 34. Andrew Rusling Photo references • “tree siloutette” Pixabay • “UN Climate change committee” by UNClimateChange • “Sebastian” By World Economic Forum (Flickr: Future transportation: Sebastian Thrun) [CC BY-SA 2.0 ], via Wikimedia Commons • “Baseball pitcher” By TonyTheTiger [CC BY-SA 4.0], via Wikimedia Commons • “Global temperature chart” • “person on mountain” • “thinker” By Photo: Andreas Praefcke (Own work (own photograph)) [GFDL or CC BY 3.0], via Wikimedia Commons
Editor's Notes
- Hello everyone. I would like to share with you an approach that has helped me to banish angst, disappointment and frustration from retrospectives, leading to them becoming joyous events. Before we start with that thou, I would like to understand your experience with retrospectives…
- Who has experienced the highs of a retrospective where the team loudly vented their emotions? Please raise your hands. Did it feel powerful? It was for me. Was it uniting? It felt like we all really agreed it was an issue. Did it achieve lasting change? Mine certainly didn’t.
- Who has been involved in retrospectives, were the conversation went around in circles? Bending back on itself? Often going nowhere and using up a lot of time.
- Q: Have you felt like your retrospectives had turned into Groundhog Day? Start pumped up, huge emotional outlet, walk away feeling better, slowly feel worse and worse throughout the sprint, start all over again. Q: How did this make you feel? Did you feel frustrated? Did you feel disappointed? That was how I felt, and I wanted to right what seemed like a wrong.
- So I read and reflected and talked to people about how to make my retrospectives more effective. What I found, was that the biggest impediments to joyous retrospectives were: Not finding the root cause, and failing to implement actions afterwards.
- In my aim of effectively identifying root causes I learnt of the Five Whys and set out to use it. Who here has used the Five Whys? I will briefly explain it for those of you who have not heard or used it? …. Prior to using the five whys discussion in our retrospectives they would be peppered with wild emotions, gut feelings and I was constantly working to prevent circular discussions. Using the five whys did cut out some of the wild emotions and gut feelings, however the open discussions were still quiet messy.
- Eat own dog food, -> write out 5 whys on the board
- So started to write out the five why’s on a whiteboard, and use that to guide/track the discussion. This focused the conversations, and boosted shared understanding…
- I am going to take a tongue in check look at the UN Climate Change committee to help explain why Failing to find the root cause and failing to follow through are the two primary impediments to retrospectives that will bring joy to you and the people you work with…. Lets imagine that the Sebastian Ringardo has been nominated as the facilitator for this committee. Image Sebastian: By World Economic Forum (Flickr: Future transportation: Sebastian Thrun) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons
- Lets see how it worked out for Sebastian… …. It seems the root cause is that too many cows exist due to farming. What should we do? Stop Farming and Cull the herd. All those in favour say I. I.
- Bye, bye daisy….
- Next UN meeting. How many cows have we culled? None. Should we cull the herd? Yes of course it is important?
- Next UN meeting. How many cows have we culled? None. Should we cull the herd? Yes of course it is important?
- Favour small outcome oriented Tasks Fast feedback Completable hence trackable Avoid Considerations Ongoing hence no feedback Vague Rarely relate to Root Causes
- WHO is important WHO by WHEN is better Favour individuals over groups
- Visualise the actions and regularly discuss their progress.
- The UN meets again, and happily reports they have stopped farming and culled the herd, significantly reducing the methane produced. However someone points out that temperatures are still increasing…. Sebastian thinks to him, there must be multiple causes, however the five whys only captured and addressed one of them.
- Life is really simple What I found was the most Five Why discussions lead to multiple causes .. Hence the name tree root diagrams
- Please let me explain tree root diagrams, which is the technique that has helped me to banish disappointment, angst and frustration from my retrospectives… Basically it is a simple extension of the five whys. When I started to write out the five whys on the whiteboard, it quickly became apparent that not all problems had a single linear set of causes. Often they were more like the roots of a tree….
- Speeds up complex problem solving by Allows us to focus on a small part of the problem at a time Hence reducing cognitive load on the participants Visualises cause and Effect Visualises the whole situation
- Paraphrasing and confirming uncovers then resolves misunderstanding. Calms wide emotions by showing that the team recognises them or at the bare minimum acknowledges that feeling.
- Farming – Livestock Farming – Fertilisers Burning fossil fuels – Transport Burning fossil fuels – Electricity Cement manufacturing Deforestation – Instant release Deforestation – reduced absorption Solar fluctuations Volcanic Eruptions
- Farming – Livestock Farming – Fertilisers Burning fossil fuels – Transport Burning fossil fuels – Electricity Cement manufacturing Deforestation – Instant release Deforestation – reduced absorption Solar fluctuations Volcanic Eruptions
- ???????????????
- Hello everyone. I would like to share with you an approach that has helped me to banish angst, disappointment and frustration from retrospectives, leading to them becoming joyous events. Before we start with that thou, I would like to understand your experience with retrospectives…