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JOYCECHOUDESIGNSTRATEGIST
BRINGING TOGETHER RESEARCH, BUSINESS, AND DESIGN
310. 804. 9183 | joyceschou@gmail.com | Seattle WA
Thought leadership
Design Research
Conference Speaker |
2010 Competition Winner
IIT Institute of Design
Teaching Partner | Rapid
Prototyping class
IXDA / AIGA Workshop
Leader | “Touch and
Beyond: New Forms of UI”
Eyebeam Art +
Technology Center
Research Partner | Digital
Day Camp
NC State Lecturer | Mobile
Interaction Design class
Cisco brown bag speaker
| Women in technology
Guangzhou University
Teacher | Cross-cultural
business course
T-MOBILE CREATION CENTER | CUSTOMER INNOVATIONS PRODUCER
DESIGN STRATEGY LEAD FOR UX RESEARCH
Seattle, Washington; September 2008 – present
-success story- 3 patents pending and 1 LE market launch
build and implement T-Mobile USA’s open innovation program
develop product concepts that explore future opportunity areas
lead multi-functional teams to create seamless user experiences
ensure organizational buy-in with socialization across business silos
create collaborative processes for ideation on new products and services
use ethnographic research methods customer insights and unmet need areas
demonstrate compelling experiences to enroll C-level executives and OEM partners
Education
Columbia University
New York City, New York (2001)
B.A. Cultural Anthropology
University of London; SOAS
Semester abroad (2000)
Guangdong University
Graduateresearch;professor(2002)
UCLA Finance and Accounting
CFA Level 1 series (2004)
Skills
speak. Workshops | Facilitation
ideate. Products | Services
analyze. Qual | Quant
strategize. R&D | Marketing
present. Pitches | Lectures
forecast. Trends | Budgets
train. New hires | Internal teams
compute. .ppt | .doc | Adobe CS
communicate.Chinese|Spanish
DESIGN
THE METROPOLITAN MUSEUM OF ART | INTERN
New York City, New York; September 2000- May 2001
Assisted graduate students in the Watson art history archives
W MAGAZINE | ASSISTANT TO PHOTO STYLIST
New York City, New York; Summer 1999
Styled fashion shoots for photographer Stephen Klein
BUSINESS
ROXBURY CAPITAL MANAGEMENT | ASSOCIATE
Los Angeles, California; June 2004 – June 2005
Maintained projection models with $4 bil under mgmt and managed SRI research
GUANGFA SERCURITIES LTD. | GLOBAL M&A INTERN
Guangzhou, China; September 2000- May 2001
Conducted industry and compliance research for private equity opportunities
RESEARCH
LIEBERMAN RESEARCH WORLDWIDE | MANAGER
Los Angeles, California; October 2006 – January 2007
Directed and analyzed market research and segmentation projects
LOOK-LOOK INC. | TRENDSPOTTING RESEARCHER
Los Angeles, California; October 2005 – October 2006
Created new qualitative market research alternatives oriented toward young adults
RAND CORPORATION | RESEARCH ASSISTANT
Los Angeles, California; January 2004 – June 2004
Gathered data on adolescent behavior for a National Institutes of Health (NIH) project
JUMP ASSOCIATES | DESIGN STRATEGY CONSULTANT
San Mateo, California; January 2007 – August 2008
-success story- ‘HP Attach’ initiative Q408, 14% Revenue lift
recommend growth opportunities for Fortune 500 clients
design infographics and frameworks to communicate actionable solutions
identify user-centered needs across human factors, business and design
facilitate ideation across business teams to align on innovation strategy
create workshop and teaching materials to foster cultures of innovation

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Joyce Chou’s Resume

  • 1. JOYCECHOUDESIGNSTRATEGIST BRINGING TOGETHER RESEARCH, BUSINESS, AND DESIGN 310. 804. 9183 | joyceschou@gmail.com | Seattle WA Thought leadership Design Research Conference Speaker | 2010 Competition Winner IIT Institute of Design Teaching Partner | Rapid Prototyping class IXDA / AIGA Workshop Leader | “Touch and Beyond: New Forms of UI” Eyebeam Art + Technology Center Research Partner | Digital Day Camp NC State Lecturer | Mobile Interaction Design class Cisco brown bag speaker | Women in technology Guangzhou University Teacher | Cross-cultural business course T-MOBILE CREATION CENTER | CUSTOMER INNOVATIONS PRODUCER DESIGN STRATEGY LEAD FOR UX RESEARCH Seattle, Washington; September 2008 – present -success story- 3 patents pending and 1 LE market launch build and implement T-Mobile USA’s open innovation program develop product concepts that explore future opportunity areas lead multi-functional teams to create seamless user experiences ensure organizational buy-in with socialization across business silos create collaborative processes for ideation on new products and services use ethnographic research methods customer insights and unmet need areas demonstrate compelling experiences to enroll C-level executives and OEM partners Education Columbia University New York City, New York (2001) B.A. Cultural Anthropology University of London; SOAS Semester abroad (2000) Guangdong University Graduateresearch;professor(2002) UCLA Finance and Accounting CFA Level 1 series (2004) Skills speak. Workshops | Facilitation ideate. Products | Services analyze. Qual | Quant strategize. R&D | Marketing present. Pitches | Lectures forecast. Trends | Budgets train. New hires | Internal teams compute. .ppt | .doc | Adobe CS communicate.Chinese|Spanish DESIGN THE METROPOLITAN MUSEUM OF ART | INTERN New York City, New York; September 2000- May 2001 Assisted graduate students in the Watson art history archives W MAGAZINE | ASSISTANT TO PHOTO STYLIST New York City, New York; Summer 1999 Styled fashion shoots for photographer Stephen Klein BUSINESS ROXBURY CAPITAL MANAGEMENT | ASSOCIATE Los Angeles, California; June 2004 – June 2005 Maintained projection models with $4 bil under mgmt and managed SRI research GUANGFA SERCURITIES LTD. | GLOBAL M&A INTERN Guangzhou, China; September 2000- May 2001 Conducted industry and compliance research for private equity opportunities RESEARCH LIEBERMAN RESEARCH WORLDWIDE | MANAGER Los Angeles, California; October 2006 – January 2007 Directed and analyzed market research and segmentation projects LOOK-LOOK INC. | TRENDSPOTTING RESEARCHER Los Angeles, California; October 2005 – October 2006 Created new qualitative market research alternatives oriented toward young adults RAND CORPORATION | RESEARCH ASSISTANT Los Angeles, California; January 2004 – June 2004 Gathered data on adolescent behavior for a National Institutes of Health (NIH) project JUMP ASSOCIATES | DESIGN STRATEGY CONSULTANT San Mateo, California; January 2007 – August 2008 -success story- ‘HP Attach’ initiative Q408, 14% Revenue lift recommend growth opportunities for Fortune 500 clients design infographics and frameworks to communicate actionable solutions identify user-centered needs across human factors, business and design facilitate ideation across business teams to align on innovation strategy create workshop and teaching materials to foster cultures of innovation