1. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
Summary
Experience
Results-oriented leader at Southwest Airlines for 15+ years in addition to extensive man-
agement experience in the airline industry. Proficient in all aspects of:
-Ground operations - Financial planning
-Safety and security - Operational performance
-Relationship management -Direction of management team
Recognizes the importance of cultivating strong relationships not only internally but also
with other airlines, vendors, the TSA, airport officials, union leaders, and local govern-
ment officials at a senior level. Experience and familiarity as an end user with aviation
industry systems such as SABRE, CPARS, and PACER.
Managerof CustomerService, Ground Operations
SouthwestAirlines, BWI (Baltimore, MD) December 2013-present
Leader of over 200 customer service employees at the BWI hub. Responsible for the effi-
cient operation of 234 daily flights, ensuring that safe, customer-focused, high quality
work is performed in the station.
In January, 2012, was called upon to act as Station Manager – IAD (Washington –
Dulles) during a crisis situation involving an employee fatality. Supported employ-
ees during this difficult time and helped to maintain smooth operations.
Daily responsibilities:
• Lead, develop, and motivate staff to achieve set goals
• Monitor the effective allocation of staffing in all areas and verifying that
overtime is used properly, focusing on employee productivity
• Handle unforeseen issues among internal and external customers, coming up
with compassionate and decisive solutions
• Consistently maintain direct involvement in employee relation issues and
oversee the application of all union agreements
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2. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
Experience
(continued)
Assistant Station Manager, Ramp and Operations
SouthwestAirlines, BWI (Baltimore, MD) April 2013 – Dec 2013
Leader of 700+ ramp and operations employees at the BWI hub. Responsible for the
efficient operation of 189 daily flights, ensuring that safe, customer-focused, high
quality work is performed in the station.
Strategic focus:
• Collaborate with Station Manager to define station vision and aspirations
• Set long-term goals and bridge them to short-term activities to make tangible
improvements
• Effectively guide long-term, outstanding performance for the station
• Lead implementation of perpetual improvement program that identifies best
practices and smarter ways to work
• Create and ensure communications strategy to increase staff morale
Daily responsibilities:
• Demonstrate hands-on leadership and cultivate leadership at managerial lev-
el to build a motivated, high-performing team
• Drive performance management processes by setting aggressive improve-
ment goals and objectives, monitoring results against key metrics and hold-
ing managers accountable for results
• Actively identify developmental needs, coaching managers and supervisors
to grow as effective leaders
• Coach managers on achieving performance improvement targets
• Promptly identify key leadership gaps and take decisive action to fill them
• Ensure frequent and accurate station-wide communications
• Foster and keep pulse on employee morale
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3. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
Experience
(continued)
Station Leader
SouthwestAirlines, PHL (Philadelphia, PA) January 2004 -April 2011
Key player in the opening of the PHL station for Southwest Airlines. Station Leader of
more than 200 employees and 60 daily flights. Determined strategic financial and opera-
tional objectives and effectively managed performance to meet established goals.
• Developed and adhered to station budget, including accurately managing payroll
and verifying that cash and negotiable items were handled properly for 7 years
• Hired, trained, mentored, and directed senior management team
• Developed and maintained solid relationships with other airline leaders, airport
officials, union stewards, and local government officials
• Instrumental in creating efficient staffing model using Excel with emphasis on
hours paid per trip goals and guidelines
• Served as a key contact and legislative ambassador since 2004. Regularly met
with elected officials in Washington, DC, regarding employee and industry issues
• Implemented the Autism Explores™ program, (in conjunction with the Albert
Einstein Healthcare Network), which creates a staged scenario where autistic
children experience actual airport activities from check-in to a simulated flight
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4. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
Experience
(continued)
Station Leader
SouthwestAirlines, OAK (Oakland, CA) July 2001 – January 2004
Leader of over 500 employees and 122 daily flights at the OAK hub. Instrumental in the
design of a multimillion dollar terminal expansion project, involving coordination among
various organizations within the airport community and local government.
• Planned annual station budget and payroll, ensuring that corporate objectives
were not only met, but exceeded
• Hired, trained, mentored, and directed large hub management team
• Established and grew relationships with other airline leaders, airport officials,
union stewards, and government officials
Assistant Station Leader
SouthwestAirlines, LAX (LosAngeles, CA) January 2001 – July 2001
Assisted Station Manager in supervision of all SWA employees and daily flights at
the LAX hub.
• Selected by Senior Management to attend Southwest Airlines’ Manager in
Training program. Successfully completed all course requirements and was
immediately promoted to OAK Station Manager
• LAX was awarded SWA’s prestigious Station of the Year award for 2001
Manager of Ramp and Operations
SouthwestAirlines, LAX (LosAngeles, CA) October 1999 – January 2001
Responsible for all aspects ramp & and operations at the LAX station. Emphasized
safety as the number one priority while maintaining outstanding on-time perfor-
mance. Supervised 250 ramp and operations employees and 112 daily flights
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5. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
Education UCLA, Los Angeles, CA
Degree Program: Environmental Systems Major
Professional
Affiliations President
PhiladelphiaAirport Management Council 2010
SWA – PHL Liaison
Ronald McDonald House, Patient & Family Meals Program 2004-2011
Local Events Coordinator
Philadelphia Phillies 2004-2011
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6. JohnC.Minor
31 Allsmeer Drive, West Grove, PA 19390 phillyminors@gmail.com ⬧ 484-223-7695
References Dr. Wendy J Ross, MD
AEHN Autism Explores™ Program
5501 Old York Rd.
Levy 2 W
Philadelphia PA 19141
rossw@einstein.edu
Bert Seither
Chief Pilot – BWI Base
Southwest Airlines
BWI-Airport, Cargo Bldg. C,
Baltimore, MD 21240
Bert.Seither@wnco.com
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