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Vodafone Money Transfer – putting mobile at the centre of money transfer  John Maynard 23 th  October 2009
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What if…
What is Vodafone Money Transfer ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Subject to regulatory conditions
The Vodafone Money Transfer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Progression: a path of natural evolution 1. Domestic Money Transfer Simple P2P transfers Airtime purchase Cash-in/out via agents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2. Additional transaction services launched International Money Transfer  Live with Western Union & UK Agents Salary Disbursement   Live Mfi loans distribution Bill payments    Live Merchant services  ATM withdrawals   Live Other banking integrations  WIP C2B Banking integration B2C IMT
Our experiences so far… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Markets
Kenya Stats to end Jan 2009 P2P Value since launch Ksh 103,598,314,106 P2P Value (Jan 09) Ksh 13,684,542,470 Average P2P Value per transaction Ksh 2,506 Highest daily P2P Value  Ksh 616,451,916 Customers 5,478,279 Agents 7,034
There are many beneficial factors in creating a successful MMT environment MMT has wider benefits beyond the value created for the customer by the company… Innovative service that drives customer acquisition and provides another revenue stream Customers Market leading service which increases brand value Brand differentiation Ability to target the mass market including lower value customers  Social Inclusion Increased Employment   Both internal to companies and in the local markets through Agents and other supporting roles Tracking of money flows which were previously invisible  Enhanced visibility of money movements
Its not all about technology  ,[object Object],[object Object],[object Object],[object Object],Existing technologies can be used… … this is a service not a product ,[object Object],[object Object],[object Object]
Touching lives with M-PESA…

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Vodafone Money Transfer – putting mobile at the centre of money transfer

  • 1. Vodafone Money Transfer – putting mobile at the centre of money transfer John Maynard 23 th October 2009
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Kenya Stats to end Jan 2009 P2P Value since launch Ksh 103,598,314,106 P2P Value (Jan 09) Ksh 13,684,542,470 Average P2P Value per transaction Ksh 2,506 Highest daily P2P Value Ksh 616,451,916 Customers 5,478,279 Agents 7,034
  • 8. There are many beneficial factors in creating a successful MMT environment MMT has wider benefits beyond the value created for the customer by the company… Innovative service that drives customer acquisition and provides another revenue stream Customers Market leading service which increases brand value Brand differentiation Ability to target the mass market including lower value customers Social Inclusion Increased Employment Both internal to companies and in the local markets through Agents and other supporting roles Tracking of money flows which were previously invisible Enhanced visibility of money movements
  • 9.
  • 10. Touching lives with M-PESA…

Editor's Notes

  1. Point 1 – Tim told the team story about this one (I can’t tell you whether it was true!) Point 4 – People do this - massive peak over Christmas. Transaction volume up approx 50% Point 5 – Many users transfer money in this way. A ph.d was written about M-PESA which showed this was happening. Point 6 – Pay bill functionality is active with KPLC, we can find customer numbers on Monday if you like. Point 7 – After the election violence Concern Worldwide used M-PESA to disperse aid to rural villages who had lost their houses / livelihoods and who were suffering hardship. Full story here - http://www.youtube.com/watch?v=GvY9pHl5AbE
  2. Ok
  3. Its not about technology, its about customer service