This document outlines the job description for a Secretary/Operations position. The responsibilities include performing various secretarial duties like answering phones, filing, and typing correspondence. Additional responsibilities involve liaising with customers and suppliers, assisting managers, arranging meetings, and handling health and safety tasks like ensuring first aid kits are stocked. The position is also responsible for compiling weekly and monthly reports from branches, overseeing maintenance staff, and addressing security and building issues to ensure smooth operations.