This document outlines the job description for a General Manager position. It details responsibilities across 11 key areas: 1) Planning and administration, 2) HR management, 3) Project management, 4) Marketing, 5) Financial management, 6) Production and quality control, 7) Administrative management, 8) Strategic planning and management, 9) Sales, 10) Weekly monitoring of key business metrics, and 11) Daily monitoring of stock and purchases. The General Manager will provide leadership, develop strategic plans, oversee operations, finances, HR, marketing and sales to assist the organization in meeting its long and short-term goals.

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Job Description (General Manager)
1. Planning administration
1.1. Provide leadership and vision to the organization by assisting the Partners/Owners/CXO and
staff by developing long term (1 to 3 years) and short term plans (quarterly); the evaluation and
reporting of progress on plans.
1.2. Oversee preparation of an Annual Report summarizing progress on short and long-term plans.
1.3. Research and write discussion papers, analyze documents and proposals as needed to assist the
organization in determining and meeting its long and short-term goals.
1.4. Steer the company from any legal traps as per UAE laws and prevent any future potential
occurrences. Keep CXO updated on the same.
2. HR management
2.1. Oversee Recruitment and hiring of staff
2.2. Establish Employee development, and training programs;
2.3. Develop and document HR Policy.
2.4. Ensure smooth Employee relations both vertically and horizontally in the organizational
hierarchy;
2.5. Establish Employee Performance management and improvement systems such as Credit points;
3. Project management:
3.1. Prepare monthly budget based on targets and resources involved in achieving the targets.
Allocation accordingly.
3.2. Establishing realistic project deliverables such as milestones and monitoring milestones as per
Gantt chart, KPI and SLAs.
3.3. Identifying resource crunch in efficient achievement of milestones.
3.4. Format for Daily and monthly reports. Changes if client needs.
3.5. Monitor Daily work completion reports at different job sites.
3.6. Final costing and associated negotiation with client.
3.7. Monthly PRS preparation and sign off.
3.8. Weekly operational meeting with TDM/client
3.9. Identify critical spares, chemicals and tools and monitor their minimum levels.
3.10. Oversee and ensure high safety standards at all times.

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3.11. Take steps to arrest potential KPI/SLA violations immediately.
3.12. Direct production activities to ensure safety and compliance with quality standards,
environmental compliance, other contractual requirement
4. Marketing:
4.1. Oversee content, production and distribution of all marketing and publicity materials (posters,
program, flyers, mails, brochures etc.) with CXO, designer, Business Development
Manager/Operations manager.
4.2. Brand recognition, position and development by managing advertising opportunities in social
media such as Facebook, professional content development on website, Google ad words, Clean
Middle East, MIA, ISSA etc. for maximum impact that translates in more business
4.3. Organize participation of company products and services in professional groups, workshops and
events such as Stone Expo, Big 5 and Middle East Concrete etc.
4.4. Delegate/Manage periodic website content development and social media updates
5. Financial management
5.1. Provide recommendations regarding investments, borrowings and cash management strategies.
5.2. Reporting Monthly PnL and Balance Sheet to CXO, with action plan.
5.3. Oversee preparation of annual budget, regular variance statements and annual audit.
5.4. Provide vision regarding overall financial health of the company.
5.5. Provide vision and leader ship in long-term fiscal planning to ensure the continuity and solvency
of the company.
5.6. Provide recommendations regarding effective utilization of long and short-term debt, including
refinancing and purchasing/sales.
5.7. Oversee fundraising efforts.
5.8. Maintain general effective oversight and ensure accuracy of records including A/R, A/P,
Inventory, etc.
5.9. Monitor solvency of the company by monitoring current ratio/Liquidity ratio weekly or on case
basis.
6. Production/QC:
6.1. Ensure accurate documentation of restoration procedures (SOP) and quality control data and
records—such as check list and snag lists
6.2. Direct and oversee site production activities and personnel.

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6.3. Relevant industry standards such as BICSc, ISO 9001, 14001 and 18001 accreditation and yearly
audit.
6.4. Oversee Pure and applied research activities and budget.
7. Administrative management
7.1. Ensure client and vendor file integrity (documents, analytical information where required,
communication notations, etc.).
7.2. Assist in development of forms and tools to increase company efficiency and risk management.
7.3. Process improvement by better PPM planning, optimum use of resources such as operative staff,
non-operative, administrative staff, chemicals, machines and tools to reduce and save costs
7.4. Study and Introduce latest developments in the stone restoration industry to the existing SOP to
improve process and make it more efficient.
7.5. Survey location of office space, accommodation monitor big-ticket expenses such as office
space, staff and labour accommodation, purchase of vehicles and machines.
7.6. Streamline overseas purchases and supply chain management
7.7. Identifying CAFM software based on budget and present and future requirement of the company.
Oversee Training and implementation.
7.8. Archiving different job SOPs and improvisations therein, based on floor conditions for future
references and update of Operating manual.
7.9. Development of Operating manual for new trainees
8. Strategic Planning & Management
8.1. Develop concrete restoration, trading of floor care machines/chemicals and products
8.2. Identifying local suppliers of consumables, approving their quality and products and negotiating
credit terms.
8.3. Planned growth through Industry M & A
8.4. Identify potential growth areas and prepare business plans
8.5. Identify potential industrial partners for organic growth of the company based on the mission and
vision of the company.
8.6. Planning of Cleaning Division –initially to ride on the Restoration division—as independent
functional business unit.
9. Sales

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9.1. Meeting prospective client to explain technical aspects of the restoration procedures and advice
the most economically viable solution that satisfies the customer.
9.2. Follow up on the enquiry and quotations
9.3. Price Negotiations or viable alternatives.
9.4. Allocating /approving budget and targets for Sales team.
9.5. Attending to Klindex—floor care products enquiry. Providing consultation to prospective
buyers, closing the deal, organizing delivery of products and after sales services.
10. Weekly monitoring of sales/revenue, manpower, cash flow statement, aged debtors list. Monthly
monitoring of Overheads, Expenses and creditors list.
11. Daily monitoring of stock/purchases