2. I am dedicated program management professional with a strong customer focus and a commitment
to data-driven excellence, I am recognized for my reputation as a dependable problem solver.
Through adept communication and a steadfast commitment to providing outstanding services, I
work collaboratively with stakeholders to tailor program solutions that seamlessly align with their
strategic objectives.
I am passionate about leveraging technology to drive meaningful advancements in the success of
businesses and organization
About Me
Joan Alonge
3. Joan Alonge
Dynamic Skill Set
Problem solver
Data Driven
Decision Maker
Risk Manager
Strategic Thinker
Change Agent
Collaborator
Leader
Effective Communicator
Agile
Quality Advocate
Product Manager
Innovator
Adaptable and Flexible
Negotiator
Result Oriented
4. I prioritize fostering a strong knowledge
management culture within our team.
- Feedback and Improvement Loop
Implementation: I believe in
implementing systematic feedback and
improvement loop to gather insights
from team members, stakeholders,
and project outcomes.
- Promoting Peer-to-Peer Training
Initiatives :I advocate for developing
and promoting peer-to-peer training
programs to harness the collective
knowledge within the team. This
approach enhances skill development,
encourages collaboration, and
strengthens the overall proficiency of
the program
KNOWLEDGE MANAGEMENT &
CULTURE
I actively promote innovative tools and
methodologies to enhance program
management efficiency.
- Continuous Learning Leadership:I
spearhead initiatives to keep our team
updated on the latest tech
advancements, ensuring cutting-edge
program management aligned with
industry standards.
- Tech Tips Promotion: I advocate for
regular tech tip sharing to boost our
team's technological literacy and
overall productivity.
I emphasize strategic collaboration for optimal
project outcomes, fostering synergy among
team members.
- Efficient Processes: streamline
processes to enhance efficiency,
implementing effective workflows for
seamless project execution.
- Empowering Team Dynamics: I
empower team dynamics by promoting
open communication and a
collaborative mindset for success.
TECHNOLOGY ADVANCEMENT &
BEST PRACTICES COLLABORATIVE CROSS-FUNCTIONAL
RELATIONSHIPS
Joan Alonge
5. ACTIVE LISTENING
I attentively listen to my clients' needs, concerns, and
issues. Through clarifying questions, I ensure a
thorough understanding of the problem, making certain
I have all the information required to develop a solution.
CREATIVITY
In program management, finding optimal solutions isn't
always straightforward. When faced with complex
challenges, I leverage creativity to develop innovative
solutions. Employing brainstorming techniques and
creative problem-solving methods, I explore
unconventional avenues to arrive at effective and inventive
solutions for program success.
ANALYZING THE PROBLEM
I systematically break down problems into smaller parts
to understand their root causes, allowing me to develop
solutions that address underlying issues rather than just
treating symptoms.
IMPLEMENTATION & FOLLOW UP
Following the development of a solution, I execute the
implementation phase and conduct a follow-up with the
client. This ensures not only that the problem has been
effectively resolved but also that the client is content with
the outcome. In program management, this approach helps
maintain a client-centric focus, ensuring their needs and
satisfaction are paramount throughout the solution
implementation process.
Joan Alonge
6. I am empathetic towards
my clients' needs,
concerns, and emotions. I
put myself in their shoes to
better understand their
perspective and show that I
care about their well-being.
I focus on building strong
relationships with my
clients, understanding their
needs and concerns, and
working collaboratively with
them to develop a solution
that meets their needs.
I anticipate my clients'
needs, proactively
addressing potential issues
before they arise, and
providing recommendations
to improve their experience.
I maintain adaptability and
flexibility in my approach,
acknowledging the uniqueness
of each client.
RELATIONSHIP
BUILDING
EMPATHY ANTICIPATING
NEEDS
ADAPTABILITY
Joan Alonge
7. I use data to inform my decisions and actions, as well as regularly measuring and analyzing data to
track progress and identify areas for improvement
Joan Alonge
01 Strategic Insights:
● I leverage data for strategic decision-making, gaining insights that guide program direction.
02 Precision Planning:
● Data informs precise planning, ensuring resources are allocated efficiently for optimal
outcomes.
03 Proactive Problem-Solving:
● I use data to identify potential issues early, allowing for proactive problem-solving.
04 Continuous Improvement:
● Through data analysis, I drive ongoing improvements, adapting strategies for sustained
success.
8. Project Management Platform:
I am adept at utilizing comprehensive project management platforms like Jira . These tools are indispensable for efficient planning,
task tracking, and promoting collaborative efforts among team members. Additionally, I use Trello and Monday.com to enhance
project organization and streamline workflows.
Communication Platform:
I use communication platforms such as Slack to facilitate seamless collaboration. These tools ensure effective and real-time
communication among program stakeholders. Furthermore, I leverage tools like Zoom and Microsoft Teams for virtual meetings,
fostering clear and efficient communication channels.
Data Analytics Tool:
In my toolkit, I use data analytics tools such as Looker and Google Analytics to extract meaningful insights from project data.
CRM Tool:
I incorporate CRM tools like HubSpot into my approach to enhance customer relationship management. These tools provide valuable
insights into stakeholder interactions, help manage client relationships, and optimize communication strategies.
I strategically utilize various tools for efficient collaboration, informed decision-making, and effective
stakeholder engagement, yet my approach extends beyond, adapting to the evolving program landscape with
various tools to drive success.
Joan Alonge
9. My commitment to continuous learning remains unwavering. I actively seek opportunities
to enhance my knowledge and skills, staying abreast of industry trends and best practices
through regular engagement with blogs, podcasts, and webinars dedicated to program
management strategies and innovations.
Attending conferences and workshops is a key part of my approach, providing a platform
to acquire new skills and network with professionals in the field. For instance, I recently
participated in a program management conference where I gained insights into optimizing
program efficiency and stakeholder engagement.
As part of my ongoing personal development, I set a goal to read at least two relevant
books per month. This includes literature on program management, leadership, and
related subjects.
Recognizing the importance of feedback in fostering growth, I actively seek input from
colleagues and stakeholders. Constructive feedback is instrumental in identifying areas for
improvement and learning, as highlighted during a recent program review where insights
were gained to enhance our response time to stakeholder inquiries.
Joan Alonge
10. TRANSLAYTE
Utilizing customer data to pinpoint pain points and unmet
needs, I spearheaded data-driven decision-making,
culminating in the creation of a groundbreaking feature known
as "Request Quote." This innovation translated into a
remarkable 25% revenue boost within the initial quarter of its
implementation.Through the adoption of agile methodologies
and the facilitation of daily stand-up meetings, I orchestrated
seamless team alignment and progress tracking. This strategic
approach led to a substantial surge in team velocity and overall
productivity
LATO CONSULTING LLC
Collaborating closely with the product team, I revitalized the
onboarding process, leading to a significant reduction in the time
required to onboard new customers. This transformation
encompassed the creation of self-service resources, including
informative video tutorials and help articles, alongside
improvements to in-app guidance and user interface design.
BITWAVE
Successfully overseeing the migration of a major enterprise
customer from a competing platform to our own. I achieved
this milestone with zero downtime, ensuring a seamless go-
live experience. To guarantee a timely and smooth delivery, I
collaborated closely with various teams, including product,
engineering, and project management. This accomplishment
highlights my dedication to effective program management
and cross-functional collaboration.
RONCHESS GLOBAL RESOURCES PLC
I efficiently managed the procurement process for the
construction of an expressway project, ensuring the timely
acquisition of all necessary materials while adhering to the
allocated budget.As a valuable team member, I played a pivotal role
in enhancing our procurement procedures by introducing and
implementing new purchasing software (PROCURIFY). This
strategic move led to a commendable 30% reduction in purchase
order processing time.
Joan Alonge
11. BITWAVE
Remote,USA PROGRAM MANAGER
LATO CONSULTING LLC,
Remote, USA
TRANSLAYTE,
Remote, UK
PROGRAM MANAGER
CUSTOMER SUCCESS
MANAGER
Joan Alonge
RONCHESS GLOBAL
RESOURCES , NG
PROCUREMENT
SPECIALIST
12. Joan is an absolute dynamo! Her intelligence and
responsiveness are unparalleled. What truly sets her apart is her
exceptional problem-solving prowess, a rare gem in our
industry. I can't express enough how much Joan has supported
me, and we're only just scratching the surface! Every
interaction with her is a source of excitement, as I consistently
discover new insights and innovative approaches. Joan's work
ethic and outstanding emotional intelligence make her a true
standout in her field.
Joe Dillon
Director of Customer success ,Bitwave
Joan is an extremely reliable and personable person..
She is very knowledgeable and always willing to help. Her
personality lights up the room while her communication
exchange is always business-like but friendly.
I've hired, mentored and managed 100s of Managers in my
career and by comparison I would easily rank Joan in the top
5%."
Tayo Ademolu
CEO Translayte
I have had the pleasure of working with Joan on several
projects, and I found her to be highly skilled and a dedicated
Customer Success Manager. Her expertise has helped our
company immensely. She's also an all-around great person to
work with! I highly recommend Joan to anyone looking to add
a resourceful asset on their team or project.
Lekan Ajayi
CEO DIPLOY
Joan is a joy to work with because of her positive attitude and
eagerness towards finding solutions to problems. She is goal-
oriented, focused, a team player and quick to adapt to change.
Given her exceptional skills and "can do" attitude, Joan would
be an asset to any organization.
Taibat Kazeem
Data Analyst CEWIL/ ECAIT
