Jennifer Hill is an experienced program manager seeking new opportunities. She has over 30 years of experience leading teams across various industries, including accounting software, telecommunications, and networking. Some of her accomplishments include implementing processes that increased renewal revenue by 80% and reduced customer calls by 20%, and mobilizing volunteers to build a home for a charity in just 3 months. She has a track record of successfully delivering projects on time and on budget.

1. JENNIFER L HILL
8600 Riverwalk Trail, McKinney,TX75070 | C: 214/908-5866 | backtojhill@yahoo.com
Executive Profile
Sought after entrepreneurial Program Manager with demonstrated ability in leading diverse teams across various industries to
deliver mission-critical results.
Core Competencies
Director Experience – 5departments Manager Experience – from4 to83 employees
Productmanagement Leadership communicationskills
Program andproject management Product development – HW/SW/Sys
Team leadership Budget Management
Change leader Certified professionalscrummaster
Core Accomplishments
 Drove 80% of renewal revenue to the web decreasing the customers need to callby
20%.
 Implementedsignificant process change resulting in “the best electronic filing season
in 10 years” allowing over 54,208,009 returns to successfully flow fromour TurboTax,
ProSeries, andLacerte products to the IRS without significant outages.
 Launchedmultiple new product offerings resultingin totalsales over $285M.
 Implementednon-profit initiative: TheHousethat Intuit built. In 3months mobilized
54 people to contribute $58.8Kand 304volunteer hours to build a homefor North
Collin County Habitat for Humanity.
 Created Alcatel’s Disaster Recovery Process and executed it post 9/11/2001 resulting in restored Wall Street communications
within 48hours.
 Planned and administered $15M annual capital and $10M expense budgets.
 Relocated 120,000square feet of lab spaceontime andonbudget with no impactto development
schedules.
 Created an Asset Administration group for centralized lab sparingrealizing a
cumulative three-year savings from 1999 –2001 of $4.7 million throughcost
avoidance.
Executive Experience
Intuit -Plano, TX
Accounting, Tax andSmall Business Software
Senior Program Manager Nov 2004toCurrent
 Led virtual team in theimplementation of in productandwebbasedLive Community reducing our customers' need to call
by 10% in year 1.
 Implemented Online Renewals driving80% of renewalrevenuetothe web, and
decreasing the customers needtocall by 20%.
 Defined and implemented best in class order to cash offeringsetupprogram
across all Intuit Business Units enabling 100% revenue generation.
 Reduced the cost of service by $1.78M bytransitioning function offshore.
 Delivered strategic results by implementing a new Tax Membership business model
including: predictable revenuerecognition model, YOYcostreduction through item simplification and improved web
experiences for account management and autorenew options.
Rockwell International / Alcatel -Plano, TX
Telecom Transmissions Systems Provider
Director of Technology Services reporting to VP of North American IT Jul1990toMay 2002

2.  Led changein five engineeringsupport organizations consisting of 83 professionals
including: Software andDocumentation Supply Chain Management, Intellectual
Property Management, Engineering LibraryManagement, Customer facing and R&D
Lab Operations, andInteroperability Engineering.
 Implemented global ability to designanywhere/build anywhere by defining and
deploying a web-based change management systemfor the facilitateddistribution,
control, security, andchange managementof allintellectualpropertyincluding
interfaces to international change managementsystems.
 Led cross functional Business Unit committees for the resolutionof issues includingthe
standardization of royalty trackingacross Business Units.
 Initiated a robust Library Asset Web site for facilitatedinternationalaccess to market
research, bound volumes, and industry standards.
 Planned, coordinated, implemented, facilitated, andmanaged alllab improvements
which includedthe administration of a $15M annualcapitalbudget.
 Relocated 120,000 square feet of lab space while adheringtoexisting developmentschedules.
 Created an Asset Administration group for centralized lab sparing. This group realized
a cumulative three-year savings from 1999 –2001 of $4.7 million throughcost
avoidance.
Applied Computing Devices - Terre Haute,IN
Network management system provider
Program Manager Nov 1987toJul1990
 Designed, implementedandconductedengineeringinstructionalcourses for various global
telecom network providers.
 ImplementedToll Fraud, SS7 and digital cross connect managementsolutions for Sprint,
Ameritech, Rockwell International, Bell South, MCI, and Centel.
BramTel -Dallas, TX
Shared Tenant Telecommunications Provider
Customer Service Supervisor Aug 1984toNov 1987
 Created andled the customer service department for this sharedtenant telecomcompany, one of the first "smart" buildings
in existence.
 Defined and implemented requirements for an integrated billing system. Added to the profits of thebusiness bysuccessfully
writing andwinning RFPs.
Education
Business Summer 1981
UNIVERSITY OF HAWAII - Honolulu, HI, USA
Summer School - Accounting
Business Management 1980 - 1984
UNIVERSITY OF OKLAHOMA - Norman,OK, USA
Member of Kappa Kappa Gamma Sorority
Recipient of President's Leadership Scholarship
Additional Information
 Multiple past officer for the North Texas SIDS Alliance and Alliance for InfantSurvival
 Family Services Mentor for North Collin CountyHabitat for Humanity
 Published in the SIDS Survival Guide
 AlcatelLeadership Association