Zhang Jiajie is seeking a position in IT. He has over 10 years of experience in desktop support, system administration, network maintenance, and web development. Currently, he is the Desktop Help Officer at GMG Global Ltd where he provides user support, systems maintenance, and supports their SAP system. Previously, he worked as an IT Engineer and held other IT roles in Singapore and China. He has strong skills in software, hardware, open source systems, Windows and Linux administration.

1. RESUME
PERSONAL DATA
Name: Zhang Jiajie
Gender: Male
D.O.B: 06/10/1982
Place of Birth: Shandong province, China
Marital status: Married
Holding pass: Permanent residents
Contacts:
HP:83992958
Email :hmilyzhang@gmail.com
Skype: jiajie.zhang@outlook.com
EDUCATION
10/2002-12/2002 BEIJING NEW ORIENTAL SCHOOL Adobe Certified Designer
09/2001-10/2004 School Of Education & Training
RenMin University Of china
Diploma in Electronic Business

2. WORK EXPERENCE
In Singapore:
1. 6/2012 – Present
GMG GLOBAL LTD
Position: Desktop help officer
What am doing?
I. User Support:
Troubleshoot and resolve hardware, connection, printer and software issues.
Also include software hardware computer purchase.
II. System maintenance and development:
a. For the normal computer. I need setup everything for system: Email
client, SAP Logon entrance, grant and maintain access right.
b. For the company internal server resource
1. Redesign and deployment server resources;
2. Server OS installation and configuration;
3. GMG Network maintain;
4. For the maximize resources purpose, I implementation VMware
ESXI system for GMG and convert physical server to
virtualization server;
5. Implementation and deployment centre users management
system - Microsoft Active Directory server;
6. Implementation and deployment Veeam Backup & Replication
system for GMG; before that, GMG don’t have backup system;
7. Improve file system with IS Decisions system:
Before this system, cannot tracer access log, after this system,
we can tracer everything for file system.
8. Server maintain: system upgrade and system patch install.
9. Keep our company data and system safe;

3. III. SAP relate:
Since GMG implementation SAP system in Asia and Africa, I take over SAP Basis
area job, even I am new guy in this area.
1. User creation and management;
2. User authorization;
3. Roles creation and maintenance;
4. SAP support;
2. 07/2010 - 04/2012
Prime Connection Corporation Pte.Ltd. (http://www.ihouse360.com/)
Position: IT engineer
Main task—
I. Before company’s website was published:
a. Design the functions of website;
b. Communicate with third party company, and provide corresponding
solutions, as the third party company is responsible for the construction
of our company website;
c. Prepare materials for website, cause this website is a Real Estate
website, so I would prepare all information needed for all Singapore
condos, including pictures, floor plans, etc.
d. Test and find bugs for company website;
e. Configuration of domain DNS and mailbox setting;
II. After company’s website was published.
a. Daily updates and maintenance work for the website;
b. Update and add apartment project information;
c. Handle all users’ feedback, e.g. account problem, fee top up or
whatever problems our customers face when they use our website.
d. Search Engine Optimization. Optimize website key words in search
engine(baidu.com and google.com): current top rankings in many

4. keywords in Chinese search engine guru www.baidu.com , e.g. 新加坡
房产网、新加坡公寓、新加坡购房、新加坡楼盘、新加坡房地产;
e. Website promotion and publicity, including putting up marketing
newsletters and link exchange with Chinese Real Estate portal;
f. Web site program modification, so that the website is more user
friendly and more informative.
g. Site activity project page production:
http://singapore.ihouse360.com/special/1year/
http://singapore.ihouse360.com/special/Wenzhou
http://singapore.ihouse360.com/special/Capellahotel
http://singapore.ihouse360.com/special/Dalian_Autumn
http://singapore.ihouse360.com/special/Shanghai_Autumn
http://singapore.ihouse360.com/special/W_Residences
http://singapore.ihouse360.com/special/Shanghai_Exhibition
h. The exhibition and relevant advertising picture production.
i. Maintenance of Pc and Network.
III. In addition to the above mentioned, I would diligently complete all on the Web
site of any transaction.
In china:
1. 10/2007 – 10/2008
Trend Media Corporation Limited (www.kuaiche.com)
 10/20007-01/2008 department: Game Channel of Trend Media
(http://game.kuaiche.com )
Position: principle channel editor
Main task—In charge of game channel news, news for website& game vendor;
cooperative with collages t to schedule information for downloads & forums
etc.
 01/2008-10/2008 department: www.u966.com (a company under Trend Media
Corporation Limited)
Position: Head of website platform

5. Main task---
a) In charge of the entire platform U966 Express's front page and front page
with the background to the development of systems integration;
b) As a spoke person to communicate with other departments;
c) Decide the finial platform framework;
d) Responsible for the company's LAN configuration, computer system
installation, including installation of operating system and related software
applications;
e) Assistant procedures to conduct some simple server-side configuration,
such as the apache virtual host configuration, nginx configuration, etc.;
2. 04/2004 – 11/2006
Tkgame cooperative limited.(www.tkgame.com)
 04/2004-10/2005
Department: Web Department I
Position: website editor
Main task:
As a founder of TKgame, in charge of it’s flagship project—Baodian. Web site traffic
up to 100,000, bring by Baodian itself, so I do gain a great deal of experience during
2004-2005, all thanks to this project. Total more than 30 kinds of Baodian were
produced. In year 2006, TKgame won by virtue of the project baodian Japan's
Softbank Venture Capital;
 10/2005-11/2006
Department: web department I
Position: deputy manager of web department I
Main task---
In charge of TKgame’s flagship product: Baodian
a) Manage Baodian department, establish organizational structure, develop company
business;

6. b) Led the sector members, complete all the project objectives; take all the
responsibility for the projects;
c) Cooperative with various departments for smooth running of projects, as well as
day-to-day production schedule;
d) Follow up the projects, do all the changes if needed;
e) Keep learning to maintain a good atmosphere;
f) Communicate with sales department and manufacturers;
g) In charge of relevant products testing, Competitor monitoring, data analysis;
h) Help with content changes in company website platform, forums, own and other
channels;
COMPUTER ABILITIES:
i> Stronger in Software hardware and open source system;
ii> Able to operate independently as well as the IIS server running apache-related
environment;
iii> Familiar with managing and maintenance in Microsoft Windows Server and Microsoft
operating systems; experience in linux server operating system.
iv> Familiar in HTML language, are familiar with CSS + DIV layout of the site, basic PHP &
MYSQL knowledge.
v> Good in computer operating system software installation and configuration(e.g. OS
install 、trouble shooting)
vi> Familiar with the Web server configuration related to the work environment, such as
Php running environment.
vii> Proficiency in the use of Adobe products and website software, e.g. Photoshop,
Dream weave.
viii> Certified with Microsoft certification.
ADVANTAGES & WEAKNESS
1) Initiative, independent, self-motivated and willing to learn.

7. 2) Good leading, organization and communication skills.
3) Weak in English, but on the way of learning,
Reference
CHENG CHUAN
IT Specialist
Mobile: 91552918
Email: chengchuan@gmg.com.sg