1. JESSIE FLORES ROQUE
Address: P. Castro St., Borol 1st, Balagtas, Bulacan
Mobile No.: +639153824263
Email: sejroque@gmail.com
EDUCATION
Tertiary
Centro Escolar University 1994-1996
City of Malolos, Bulacan 2000-2002
Bachelor of Arts in Mass Communication
Major in Broadcasting
WORK EXPERIENCE
 51Talk Philippines
Home Base- English Teacher
May 2015- present
 ETS Company
Home Base- Canada and US Account
Live Chat Support Specialist
June 2013- May 2015
 Colibri lending
Part Time Recruitment Assistant Home Based
January 2015 – May 2015
 Vox Communication Inc.
4th Floor LKBP Tower and Business Centre,
Cagayan Valley Road, Sta. Rita, Guiguinto, Bulacan
Team Leader
January 2012 – June 2013
 VXI Global Philippines
HPI Bldg. 4th Floor, Munoz, Quezon City
Sales Consultant (Retention Sales)
February 2011- August 2011
 Interactive Technology Solutions Inc.
Digitel Bldg. Longos, Balagtas, Bulacan
Contact Center Agent- Universal Agent
Inbound/Outbound
August 2007- February 2011
 Ventures Link International
3rd Floor Astron Bldg., E. Rodriguez Ave., Brgy. Ugong, Quezon City
PCOS Technician
(Technical Support during Presidential Election)
May 2010
 Herminia’s Gym
Tuktukan, Guiguinto, Bulacan
Gym Instructor

2. (Belly Dancing, Taebo, Modern Dancing)
September 2006- April 2010
 Peaches and Cream Travel Lodge
Balagtas Hiway, Bulacan
Front Desk Officer
May 2004- August 2006
 KAMLA Optical Supply Inc.
28 Lapu-Lapu Ave., Magallanes Village, Makati City
Account Executive
May 2003- May 2004
 Globe Telecommunications Centre
Shell Balagtas, Bulacan
Team Leader
October 2002- May 2003
 Madison Retailers Inc.
Van Heusen
Don Chino Roces Ave., Makati City
Cashier/ Officer-In-Charge
March 2001- October 2002
PERSONAL DATA
Nickname: Sej
Date of Birth: December 6, 1977
Gender: Female
Height: 5’3”
Weight: 145 lbs.
Citizenship: Filipino
Civil Status: Married
Spouse: Juan Carlos C. Roque
Children: (1) Zet Isaac F. Roque
SEMINARS AND COURSE OF INSTRUCTION ATTENDED
ETS PRODUCTS AND SERVICES TRAINING - Canada and US Account
ETS Company
Home Based
June 9, 2013
MEDICAL ALERT PRODUCTS TRAINING
Vox Communications Inc.
4th Floor LKBP Tower and Business Centre,
Cagayan Valley Road, Sta. Rita, Guiguinto, Bulacan
December 2012
CAR AND LIFE INSURANCE TRAINING
Vox Communications Inc.
4th Floor LKBP Tower and Business Centre,
Cagayan Valley Road, Sta. Rita, Guiguinto, Bulacan

3. January 2012
QUALITY CUSTOMER SERVICE WORKSHOP
The I-Tech Brand Service Brand Delivery
Interactive Technology Solutions Inc.
Digitel Compound, Longos, Balagtas, Bulacan
August 16-17, 2007
PRODUCTS AND SYSTEM TRAINING FOR DIGITEL LEC CAMPAIGN
Interactive Technology Solutions Inc.
Digitel Compound, Longos, Balagtas, Bulacan
August 21 to September 10, 2007
PRODUCTS AND SYSTEM TRAINING FOR GSM SUNCELLULAR CAMPAIGN
Interactive Technology Solutions Inc.
Digitel Compound, Longos, Balagtas, Bulacan
August 10 and 11, 2006
VALUES WORKSHOP
Interactive Technology Solutions Inc.
Digitel Compound, Longos, Balagtas, Bulacan
2010
KNOWLEDGE AND SKILLS
Highlights
-Excellent interpersonal communication skills.
-Ability to remain calm in crisis situation.
-Born achiever, will do anything to deliver goods and services more than what is
expected.
-Flexible schedule.
-Punctual.
-Competitive and ambitious.
-Knowledgeable in MS Word, MS Excel and MS PowerPoint.
-Skills in answering, handling and connecting demand calls in observance of the call
handling procedures.
-Maintains hardcopies of forms and procedures for a safe keeping.
-Skills in assisting customers (walk in or thru phone calls) by creating complaint
reports and giving information in such interruptions.
AWARDS AND ACHIEVEMENTS
 Certificate of Excellence Award
Top Agent
Engage To Sell
May of 2015
 Certificate of Excellence Award
Top Agent
Engage To Sell
April of 2015
 Certificate of Excellence Award

4. Top Agent
Engage To Sell
March of 2015
 Certificate of Excellence Award
Top Agent
Engage To Sell
February of 2015
 Certificate of Excellence Award
CONSISTENT EARLY BIRD AND PERFECT ATTENDANCE
Engage To Sell
From June 2013 to March 2015
 Promoted as a Team Leader
Vox Communications Inc.
June 2012
 Certificate of Excellence
CONSISTENT EARLY BIRD AND PERFECT ATTENDANCE
Vox Communications Inc.
December 2011- February 2013
 Certificate of Excellence
BEST IN AVERAGE HOLDING TIME OF 372.35 SECONDS
DirecTV Campaign
VXI Global Philippines
 CERTIFICATE OF EXCELLENCE
Best in AHT- 372.35 seconds
DirecTV Campaign
VXI Global Philippines
April of 2011
 CONSISTENT EARLY BIRD AND PERFECT ATTENDANCE
DirecTV Campaign
VXI Global Philippines
February 2011-August 2011
 ACHIEVED 2ND HIGHEST SCORE CARD
GSM/Suncellular Campaign
Interactive Technology Solutions Inc.
GSM/Suncellular Campaign
February 2010
 ACHIEVED 3rd HIGHEST SCORECARD
GSM/Suncellular Campaign
Interactive Technology Solutions Inc.
June 2009
 ACHIEVED THE 2ND HIGHEST SCORECARD
Digitel/TOLL Campaign
Interactive Technology Solutions Inc.
July 2008
 ACHIEVED THE 2ND HIGHEST SCORECARD
Digitel/TOLL Campaign

5. Interactive Technology Solutions Inc.
September 2008
 ACHIEVED THE 2ND HIGHEST SCORECARD
Digitel/TOLL Campaign
Interactive Technology Solutions Inc.
November 2008
 TOP ACCOUNT EXECUTIVE
KAMLA Optical Supply Inc.
July 2003
 TOP ACCOUNT EXECUTIVE
KAMLA Optical Supply Inc.
January 2004 - April 2004
 CONSISTENT EARLY BIRD AND PERFECT ATTENDANCE
KAMLA Optical Supply Inc.
May 2003- April 2004
CHARACTER REFERENCES
Rafael Urbiztondo
iOPEX Technologies
Operations Supervisor-Sales
Contact Number: +639985337253
Email Address: ralf_urbiztondo@hotmail.com
I hereby certify that the above information are true and correct to the best
of my knowledge.
________________________
Applicant’s Signature