Jessica Scharff is a medical technician student at Sinclair Community College with experience in customer service and sales roles at L Brands, Buckeye Harley Davidson, and Dots. She has strong communication, organizational, and technical skills including proficiency in Verint, Microsoft Office, and typing over 60 words per minute. Her resume highlights her education at Tippecanoe High School and responsibilities managing social media and resolving customer issues at previous employers.

1. Jessica Scharff
Jessica Scharff
355 Miles Ave
Tipp City, OH 45371
(937) 510-6371
JessMScharff@gmail.com
Education
Sinclair Community College
August 2014 - Present
Medical Technician
Tippecanoe High School
Tipp City, OH — High School
Diploma
August 2008 - May 2012.
EXPERIENCE
L Brands
Social Media Representative
Kettering Ohio
August 2014 - June 2016
Responsibilities:
- Resolve customer issues while utilizing negotiation skills
- Efficiently handle inbound calls from customers, resolving any issues, questions or
concerns
- Enter information into the company database
- Follow-up on paperwork as necessary
- Interpret company policy and procedures in servicing customer
- Managed L Brands social media sites (Twitter, Facebook, Instagram) assisting
customers in a virtual platform

2. Jessica Scharff
Buckeye Harley Davidson
Customer Service/Sales
Dayton Ohio
January 2013 - August 2014
Responsibilities
- Efficiently handle inbound calls from customers, communicating current promotional
offers, answer any questions or concerns
- Answer inquiries regarding product description while identifying consultative sales
opportunities
- Enter information into the company database
- Follow-up on paperwork as necessary.
Dots
Sales Associate
Huber Heights, OH
March 2012- January 2013
Responsibilities
-Cash management
- Customer Service/Sales
SKILLS
Friendly, outgoing, people person, attentive, detail oriented, can work well under
pressure while also maintaining a fast pace. Proficient in:
 Verint
 Microsoft Word, Excel, and Outlook
 Type 60+ WPM
 Soft Skills
 Time Management