Jessica Ballesteros has over 10 years of work experience in customer service and sales roles. She has worked as a Sales Associate at Got Wireless from 2007 to 2015 where she ensured excellent customer service and met sales goals. Prior to that, she was a Customer Relations Specialist at Ultradot Media from 2005 to 2007 where she handled customer issues, maintained accounts, and identified cross-selling opportunities. Ballesteros has 6 years of sales experience and 2 years of management experience at Got Wireless where she trained new employees. She is proficient in Microsoft Office programs and has strong organizational, problem-solving, and language skills.

1. Jessica Ballesteros
*10340 State ST. Lynwood CA 90262 (562) 513-0435 * jballesteros401@gmail.com
WORK HISTORY
Got Wireless, Sales Associate 03/07-05/15
 Ensured that each customer received outstanding service by providing a friendly environment,
which included greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service
 Maintained an awareness of all promotions and advertisements
 Planned and managed resources to consistently meet production, quality and cost goals
 Prepared an annual budget; scheduled expenditures; analyzed variances and initiated
corrective actions.
 Assisted in processing and replenishing merchandise and monitoring floor stock
 Assisted in ringing up sales at registers and/or bagging merchandise
 Formulated pricing policies
Ultradot Media, Customer relations specialist 10/05-02/07
 Handled cancellations, returns on orders, and coordinated changes with related departments
 Completed credit bureau disputes in a timely and accurate manner
 Maintained files and status reports for major accounts
 Gathered and recorded customer information and sales activity data for customers
 Assisted with maintenance of new accounts
 Followed up on marketing campaigns and inactive customer lists, tracked leads, and captured
cross-selling opportunities
 Handled high volume of incoming customer calls.
LEADERSHIP EXPERIENCE
Got Wireless, Sales Associate 03/13-05/15
 6 years of sales experience in telecommunication and 2 years of background with
management duties
 Key holder, insuring all duties and responsibilities are done before and after store hours
 Trained and mentored new employees
SKILLS AND QUALIFICATIONS
Microsoft Windows Suite with expertise in Word, and Excel; Qpay and UDC systems, Superior
organizational skills; Problem Solver, Responsible and Positive; Works well independently or within
teams
LANGUAGE SKILLS
Written and spoken fluency in English and Spanish