1. Jacky Ip 5319 N. Muscatel Ave.
San Gabriel, CA 91776
(626) 643-9876
ipc@alumni.uci.edu
EXPERIENCE
Ethos Management, ​Alhambra— ​Managed Care
Representative
May 2014 - PRESENT
-contacting insurance companies to ensure timely payment of medical
claims
-reviewing denied medical bills, and resolving issues that are hindering
medical bills from being paid
-writing appeals, and organizing necessary documents requested by
insurance companies
-contacting patients to obtain necessary information for proper medical
billing
-identifying recurring issues that hinder timely payment of claims, and
collaborate with management to increase efficacy of billing processes
-Meeting daily productivity goals, and continuously striving to meet
collections goal
One Legacy, ​Downtown LA — ​Surgical Recovery Technician
May 2013 - May 2014
- Contacting on duty coroners to obtain necessary information for
potential tissue donor
-Contacting hospital staff to obtain required medical records
-Coordinating cases with management to ensure timely recovery of
human tissues
-Aseptically recovering musculoskeletal tissues and cornea for
transplant
-Reviewing medical records to determine potential donor eligibility for
tissue transplant
Rural Metro, ​North Hollywood​​— ​Emergency Medical
Technician
June 2012 - May 2013
-Ensuring safe and timely transport of patients
-Accurately document patient transport according to proper guidelines
-Obtaining proper documentations from nurses, to ensure proper
SKILLS
Proficient with MS Excel
Proficient with MS Outlook,
and M.S Word
LANGUAGES
Fluent in Cantonese,
Mandarin, and English

2. transfer of care
-Reviewing medical history/condition to determine equipment needed
for safe transport of patient
EDUCATION
University of California, Irvine, ​Irvine — B.S. ​Biological
Sciences
September 2006 - June 2010
Undergraduate research Leader at Rose lab from 2007 to 2010
-organized experiment schedule for fellow teammates
-presented research project and awarded with grant for summer
research
Certification
East Los Angeles College, ​Monterey Park — E.M.T Basic
Certification
August 2010 - January 2011
-Completed EMT Training