JackieFishleigh_Seagulls_Sandcastles_IceCream
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This document discusses preferences of commercial law firm customers regarding legal information suppliers. It begins by listing things customers dislike, such as overzealous sales, excessive paperwork, and bundled packages. Next, it emphasizes the importance of excellent customer service when dealing with commercial law firms. Finally, it outlines positive attributes suppliers should strive for, including user-friendly websites, knowledgeable staff, transparent pricing, and consistent customer service.
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Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Building Your Employer Brand with Social Media
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Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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JackieFishleigh_Seagulls_Sandcastles_IceCream
- 1. Jackie Fishleigh Library and Information Manager 10 New Square, Lincoln’s Inn, London WC2A 3QG t: 0207 465 4443 e: jfishleigh@phb.co.uk www.phb.co.uk
- 2. Seagulls, sandcastles and ice cream: Snapshots from the commercial law firm sector
- 3. Seagulls
- 4. Things we dislike • Overzealous sales and marketing • Overpricing, especially of electronic products • Rudeness, deceit, sharp practices • Excessive paperwork • Bundled packages where customer is forced to take items they don’t want • Delays and inefficiency
- 5. Sandcastles
- 6. The sandcastle of customer service • Law library folk are very experienced at customer service themselves with a very tough internal market – commercial lawyers! • Don’t ask our opinion unless you are going to take it seriously and follow up issues we raise. • Make sure your staff are fully engaged with the topics of discussion.
- 7. Ice cream
- 8. Things we love! • A supplier with a great website, complete with a user-friendly and efficient search engine • Enthusiastic, friendly and knowledgeable staff • Consistently excellent customer service • Low-key, non pushy sales and marketing • Straightforward, transparent, realistic pricing • Please note we currently have deflation!
- 9. Payne Hicks Beach is a partnership authorised and regulated by the Solicitors' Regulation Authority (number 59098). Its main office is at 10 New Square, Lincoln's Inn, London WC2A 3QG and a list of the partners may be inspected there. DISCLAIMER