2. Dutch, 35, lived in Germany, visited SA since 2003,
now living in Joburg with daughter Eva.
I love to improve a business’ performance
through clever business- and IT modelling.
I get inspired by entrepeneurs, art, food,
exercise, outdoors, a better planet, ideas,
South Africa.
Who I am
3. What I do
I help banks and governments
to cut waste from processes and
implement BPM software
to lower their costs and
improve their quality of service
4. Why I am ableEuropean Masters
Degree in Philosophy
additional Courses in
Information Science
admitted to the
University's Honours
Programme
10+ years of
experience as a
business consultant
Most recently at an
Ernst & Young
subsidiary and a Dutch
software co. Clients such as
Rabobank, SNS Bank
Cities of Amsterdam, the
Hague, Antwerp
National Departments
Utrecht University,
Academic Hospital,
etc.
5. How | stand out
I put people first, I innovate
and think about business value,not tasks
I keep deadlines and budgets
using Scrum, Agile and Lean principles
6. Examples
People first - Auditing Utrecht Academic Hospital
ST: The Hospital Board required an audit on the digitization of patients’ records. The
operational manager however feared the outcome of the audit and therefore the auditor =
me and my team.
A: So I became friends with her first and convinced her she was in full control of the
process and outcome; no harm would be done to her position.
R: The manager relaxed and trusted our auditing team, which completed the audit in time
and within budget.
Natural improver - Redesigning Kodisions Business Model
ST: Ever since I became part of IT-company Kodision, I thought it should re-sell the
once-off applications it built for its clients. That way an excellent margin could be
made.
A: I made a continuous effort to demonstrate the new business model to management
and key players. They determine the pace of change. I teamed with key developers to
build prototypes, and created ambassadors.
R: Kodisions strategy is shifting from once-off On Premise Projects to SaaS. A new core
product (an application development platform) is being developed now specifically for
this goal.
Best Value - Call center app for The
Hague
ST: The front office of The Hague receives 600.000
phone calls per year, costing € 5 each to process.
Billing these calls to back offices was difficult and
cumbersome.
A: I analysed the agents needs and designed a user
interface that supported his routines. Integration
with the information architecture was essential.
Secondly I designed the reporting structure for
billing calls for specific back offices.
R: A new application was built that served both the
agent and management.
Agile & Scrum - Keeping deadlines and budgets in Zuid-
Holland
ST: The Province of Zuid-Holland (Rotterdam, the Hague) wanted to change
from paper subsidy forms to digital forms. The outcome should be that clients
can apply 24/7 and “first time right”-intake improves by at least 10%.
A: I focused on outcome (not functionality) and fixed budgets and deadlines. A
scrum team was installed. Developers and business people worked together,
learning along the way, validating best value within set budgets.
R: Budgets and deadlines were kept and optimal business value gained.
Business Analysis - Rabobank
Situation: Rabobank granted funds for
rebuilding historical sites. Deciding what
funds were eligible and how much might
be paid, was done manually, i.e. costly.
Action: I analysed the decision making
process and all the required information.
Secondly I designed a web intake
application to automate the process.
Result: Clients can apply online. The
intake process is completely automated.
7. What others say
“...not hesitating to
ask the right
questions... an
inspiring colleague”
“a great person to
work with,
combining analytic
ability with a great
sense of humor.” “ ...there is music in
his personality.
When I need a good
business solution,
I turn to him.”
“Ivo gets to the point
fast and is able to let
you look at projects
from different
angles.”
“Ivo unites creativity
with highly
analytical skills, a
quick independent
mind and a healthy
dose of curiosity.“
8. What I look for
Sr. Business Analyst Role
Innovative environment
Grow towards Business Architect
and improve performance
9. Let’s get in touch,
I’d like to know what you think!
ivo van onna | +27-71.46.35.331
willem.ivo @ gmail.com
15 rhodes avenue, parktown
za.linkedin.com/in/ivovanonna
