This document summarizes a presentation on mediating insurance claims. It discusses common myths and misunderstandings about mediation, when mediation is appropriate, how to prepare and participate, and the roles of counsel and the mediator. The objectives of mediation are to resolve disputes, provide an independent view of case strengths/weaknesses, and help parties explore creative solutions and translate positions to monetary values. Objectives can be attained through fairness, realism, listening, gaining trust, and helping parties understand risk mitigation. Even if a case does not settle at mediation, the process is not over - mediators may follow up or be involved during trial or appeal.