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Itella group presentation
Itella is a logistics and postal services company operating in 11 countries with annual net sales of EUR 1.947 billion. It has three main business groups: Itella Mail Communications provides postal and parcel delivery services; Itella Logistics offers international and domestic freight, express, and contract logistics services; and OpusCapita provides finance and accounting outsourcing. Itella aims to be the leading provider of postal, logistics and eCommerce services through profitable growth and high customer value.
Itella group presentation
- 1. Your first choicein postal, logistics and eCommerce services
- 2. Itella in Brief Services Netsales • • • Daily postal services Financial administration processes Logistics solutions • EUR 1,947 million Operations in 11 countries Net sales by Business Group 30% 2 2013 Share of international net sales 31% Mail Communications 57% 13% • OpusCapita Personnel Logistics • 27,500 professionals Itella General Presentation
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- 4. Three Business Groups ItellaMail Communications • • • • • • • Letter, publication, and direct mail delivery solutions Domestic and international parcel services Posti shops, postal agency shops, pickup outlets, and SmartPOST automatic parcel terminals Comprehensive solutions for online commerce Electronic postal services, Netposti Online tools for marketing communication Analysis, target group, and register corrections services Itella Logistics • • • • International & domestic Air, Sea and Road freight International & domestic Road express Warehousing and other contract logistics Integrated supply chain information management OpusCapita • • • • • • 4 Outbound services E-invoice operator Finance and accounting services Outsourcing OpusCapita cash flow automation Electronic order-supply chain 2013 Itella General Presentation
- 5. Almost a 400-year-oldhistory 2011 2007 The parent company’s name is changed to Itella Corporation 2003 The early morning newspaper delivery business acquired from Sanoma Osakeyhtiö 2001 Internationalization begins with acquisitions in the Nordic countries 1998 Postal and telecom services are demerged into separate companies 1990 Posts and Telecommunications of Finland becomes a state-owned enterprise 1927 The Telegraph is merged with the Finnish Post to form Post and Telegraph 1811 A central postal administration is established for the postal services of autonomous Finland 1638 5 The new Postal Act takes effect in June Governor-General Per Brahe establishes postal services in Finland 2013 Itella General Presentation
- 6. A Remarkable Rolein Society • • • • 6 Solid background: owned by the state of Finland Itella Posti Oy is the only company in Finland with a universal service obligation determined in the Postal Act Itella is the only publisher of stamps in Finland The Post Museum presents, studies and records Finnish cultural heritage and the changing faces of Finnish society through the history of postal services 2013 Itella General Presentation
- 7. Along in thedevelopment of the industry Permanent membership in international • PostEurope • Universal Postal Union (UPU) and • International Post Corporation (IPC) Membership in Finland in • the Finnish Service Sector Employers’ association PALTA (a member association of the Confederation of Finnish Industries EK) • the Finnish Federation for Communications and Teleinformatics (FiCom), and • Finnish Business & Society (FiBS) 7 2013 Itella General Presentation
- 8. Research and Development Examplesof development project themes are new payment solutions, automatic parcel terminals, Netposti, the transport ordering system, and financial administration service consepts. Netposti • Letterbox in the Internet • A free service offered by Posti to all Finns over 15 years 8 2013 Itella General Presentation
- 9. Itella’s Personnel December31, 2012 Itella’s personnel by business group Itella’s personnel by gender Women 41%, Men 59% Number of Personnel Itella Mail Communications Itella Logistics OpusCapita Others 9 2013 17 800 7 400 2 200 400 27,500 Itella General Presentation
- 10. Personnel by Country Breakdownof Employment Contracts % • • • • • • • • • • • 10 Finland Russia Poland Sweden Estonia Norway Denmark Latvia Lithuania Germany Slovakia 2013 21,820 3,700 560 400 390 250 220 220 120 100 20 100 80 60 40 20 0 7,674 part-time employees (28%) 20,142 full-time employees (72%) 3,048 fixed-term employees (11%) 24,768 permanent employees (89%) Itella General Presentation
- 11. Corporate Strategy 11 2013 Itella GeneralPresentation
- 12. Strategy Satisfied customer VISION 2020 MISSION CUSTOMER PROMISE STRATEGIC GOALS VALUES MEGATRENDS 12 2013 Yourfirst choice in postal, logistics and eCommerce services. Our mission is to provide smooth flow of trade and ease of everyday life. Easy, fast, reliable and responsible. High value solutions for customer Market leader with profitable growth in Finland and in Russia The engine of eCommerce Step ahead in postal industry transformation Best workplace Succeeding with the customer Driving for Taking improvement and responsibility innovation Winning together Inevitable decline in mail business eCommerce explosion, while consumer decides Russia as a growth market An era of slow growth in Europe Itellan yleispresentaatio
- 13. Recent financials 13 2013 Itella GeneralPresentation
- 14. Financial targets Operating profitto exceed 5% Return on invested capital at least 10% Gearing not to exceed 35% Annual net sales at least in par with market growth Net sales in Russia to double by 2020 14 2013 Itella General Presentation
- 15. Key financial figures January-September M€ 2 3 1-9/2012 Netsales 1,448.0 1,404.1 Net sales declined in Mail Communications, but increased in Logistics’ road freight and in Russia. EBITDA 79.7 94.8 Sales margin declined in Mail Communications and in Logistics. Operating result (non-IFRS)* 24.1 (1.7%) 40.4 (2.9%) Operating result decreased in Mail Communications and during Q1-Q2 in Logistics. Operating result improved in Information. Operating result 1 1-9/2013 -2.4 (-0.2%) 29.9 (2.1%) Operating result includes non-recurring items EUR 26.5 million. Operating result decreased in Mail Communications and in Logistics. The operating result improved in Information. 4 15 2013 *) non-IFRS = excluding non-recurring items Itella General Presentation
- 16. Key financial figures January-September M€ 1-9/2013 1-9/2012 Consolidatedcash flow from operating activities 9.8 55.8 Cash flow from operating activities declined because of weaker operating result and the growth in working capital. 2 Return on invested capital (ROIC), 12 months 1.1 5.8 Return on invested capital is not on a targeted level. 3 Gearing 30.3 22.3 Because of seasonal fluctuation gearing is usually on the highest level in the end of Q3. 1 16 2013 *) non-IFRS = excluding non-recurring items Itella General Presentation
- 17. Net sales grewin July-September +2.6% M€ 445.6 457.0 60.3 1.7% 188.1 11.7% 264.4 -2.8% 7-9 2012 Itella Mail Communications 61.3 210.1 257.0 7-9 2013 Itella Logistics Itella Information Target: At least in par with market growth 17 2013 Itella General Presentation
- 18. Net sales bygeoraphical areas in July-September 2013 5% M€ 7-9/2013 7-9/2012 Finland 319.5 295.0 Scandinavia Scandinavia 55.6 64.9 Russia and the Baltic countries Russia and the Baltic countries 59.0 62.3 Other countries Other countries 22.9 23.3 Group 457.0 445.6 Finland 12 % 13 % 70 % * The growth in Q3 net sales in Russia was +11% in local currency. 18 2013 Itella General Presentation
- 19. Operating result* declined -33.1% M€ 11.9 5.9 22.7% 8.0 7.2 -80.0% 12.5 2.5 0.2 -2.9 7-9/2013 7-9/2012 ItellaMail Communications 19 30.10.2013 Itella Logistics * non-IFRS = excluding non-recurring items Itella Information Itella Oyj
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- 21. Itella Mail Communications Keyfigures Countries of operation Net sales: € 1,167.6 million • Finland Number of staff: 17,844 • Estonia Deliveries: nearly 3 billion a year • Russia Vision and mission Services • • • • • • • 21 Letter, publication, and direct mail delivery solutions Domestic and international parcel services Posti shops, postal agency shops, pickup outlets, and SmartPOST automatic parcel terminals Comprehensive solutions for online commerce Electronic postla services, Netposti Online tools for marketing communication Analysis, target group, and register corrections services 2013 Vision The market’s leading multi-channel forwarder of goods and information, as required by the customer’s recipients Mission The multi-channel distribution of society’s goods and information Itella General Presentation
- 22. Itella Mail Communications ItellaMail Communications produces and develops multi-channel distribution channel services for companies and communities. By doing this customers can reach their own customers successfully. • • • 22 Distribution services of the letters, packages and newspapers in Finland. Through partners worldwide. High-quality mail services under the Posti brand for consumers. Direct customers are mainly companies and communities (about 95%). 2013 Itella General Presentation
- 23. Service development tocorporate customers • Letter and newspaper services develop when • • • • • • 23 customers' communication needs change. Service selection becomes more simple. New service wholenesses for small and medium-sized companies also in the net. An electric tool which can be used to improve the addressing of the shipment lot and to facilitate a preliminary work which precedes mailing. New versatile alternatives for receiving the shipments which arrive at the companies. Solutions for targeted marketing in Finland and in Moscow in Russia. Climate friendly Itella Green: a basic property of the letters and papers without the surcharge. 2013 Itella General Presentation
- 24. Itella Logistics 24 2013 Itella GeneralPresentation
- 25. Itella Logistics inBrief Key figures Turnover: € 781.5 million Number of staff: 7,391 Number of service warehouses: 45 Floor area of warehouses: Nearly one million square Countries of operation • Finland • Estonia • Sweden • Latvia • Norway • Lithuania • Denmark • Russia meters Number of road, air and sea shipments: 780,000 Vision and mission Services • • • • 25 Global road, air, and sea freight Domestic freight Warehousing services Logistics information system 2013 Vision Regional top performer in service logistics Mission We offer logistics to create customer, personnel and shareholder value Itella General Presentation
- 26. Local Intimacy, GlobalReach Finland Helsinki Lahti Tampere Turku Oulu Kuopio 26 2013 Sweden Stockholm Jönköping Borås Norway Oslo Bergen Stavanger Kristiansand Trondheim Denmark Hvidovre Kolding Risskov Estonia Tallinn Latvia Riga Lithuania Vilnius Klaipeda Kaunas Russia St. Petersburg Moscow Rostov-on-Don Samara Ekaterinburg Novosibirsk Vladivostok Itella General Presentation
- 27. Partnering with Itellain children's wear logistics ” • Working with Itella is smooth and easy; the company is a true expert on operating in Russia. The right products are in the right place at the right time. This is the cornerstone for this type of industry, enabling us to efficiently expand our brand in Russia. • Katariina Kaisla Logistics Manager, Reima 27 2013 Itella General Presentation
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- 29. OpusCapita Key figures Countries ofoperation Net sales: € 270.1 million • Finland, Sweden, Norway, Denmark, Number of staff: 2,168 Germany, Poland, Estonia, Latvia, Number of customers: 10,000 Lithuania and Slovakia Number of incoming invoices: over 30 million annually • Presence almost everywhere in Europe and North America through the partnership network Services Vision and mission • • • • • • 29 2013 Outbound services E-invoice operator Finance and accounting services Outsourcing OpusCapita cash flow automation Electronic order-supply chain Vision # 1 value provider in financial processes in Europe Mission Optimization of financial transactional processes Itella General Presentation
- 30. OpusCapita – Partof Itella Group Pan European Financial Process Innovation Company • Over 300 outsourced Finance and Accounting processes • Over 30 million incoming invoices processed annually • Approximately 140 million electronic transactions delivered yearly • 1 800 million paper documents processed per year • 1 300 million documents electronically archived annually 30 2013 Itella General Presentation
- 31. OpusCapita’s Global Success Netsales (Meur) • Operates in 10 countries in Europe 300 247 250 • Roots in information logistics • Strong growth by focusing on financial process innovation 200 198 247 2008 2009 260 274 270 201 150 100 50 • 31 Over 20 years of experience with 10,000 customers 2013 0 2006 2007 2010 2011 2012 Itella General Presentation
- 32. Corporate Responsibility 32 2013 Itella GeneralPresentation
- 33. Corporate Responsibility atItella • • • • 33 Responsibility has been the cornerstone of Itella’s operations for nearly 400 years – Corporate responsibility is part of Itella’s strategy and based on our values – Our Corporate Responsibility Principles define the essential commitments and sectors of Itella’s corporate responsibility. The principles are concretized in the Employee Code of Conduct We are committed to the UN Global Compact principles – Fundamental rights at work, the eradication of corruption, environmental protection, human rights We measure and prepare reports on corporate responsibility according to the GRI guidelines (GRI = Global Reporting Initiative) and we also follow the reporting model set for the state-owned companies Corporate responsibility comprises four sectors: finance, environment, people, society 2013 Itella General Presentation
- 34. Itella is areliable and open bearer of responsibility FINANCIAL RESPONSIBILITY SOCIAL RESPONSIBILITY - Reliability - Nationwide services in Finland - Ethical principles - Long term view - Proactiveness - Innovativeness à Profitable growth à Functional infrastructure ENVIRONMENTAL RESPONSIBILITY PEOPLE RESPONSIBILITY - Well-being at work - Good leadership - Diverse workplace - Energy-efficiency - Green products - Renewable energy à Environmental efficiency à The best empoyer in its sector 34 2013 Itella General Presentation
- 35. Examples of Itella’scorporate responsibility • • • • • • • 35 2013 Because of Itella’s real estates’ energy saving program electricity consumption reduced by 7% and heat consumption by 11% in 2011 in Finland (saving of € 1.1 MEUR). In the fall of 2011, Itella’s natural gas vehicles switched to a domestic brand of renewable biogas, with exceptionally low carbon dioxide and other greenhouse gas emissions as well as low particulate emissions in comparison to conventional fuels. The logistics center under construction in Pennala pays attention to environmental issues comprehensively. Already 70% of Itella’s staff works in an office that has ISO 14001 environmental certificate. In 2011 Itella became the first postal company in the world to offer entirely carbon-neutral delivery services. Itella received The Environmental Achievement of the Year award at the international postal industry fair in September 2011. Itella was granted the HR Deed of the Year competition for 2011 with its project aiming to provide more well-being through interactive and participatory leadership. Itella General Presentation
- 36. Smart Move 36 2013 Itella GeneralPresentation