ITC 4780, Information Technology Evaluation and Implementation.docx

ITC 4780, Information Technology Evaluation and
Implementation II 1
Course Description
Capstone project course resulting in the completion and
delivery of the final phases of a faculty approved project
continued from ITC 4760. Includes additional readings in
project management and practice with project management
software.
Prerequisites
ITC 4760 Information Technology Evaluation and
Implementation I
Course Textbook
Schwalbe, K. (2011). Information technology project
management (6th ed.). Boston, MA: Cengage Learning.
Course Learning Objectives
Upon completion of this course, students should be able to:
1. Summarize the processes and critical success factors used by

organizations to align business and IT strategy.
2. Identify new ways of measuring IT's effectiveness.
3. Discuss the impact of the ever-more-stringent regulatory
environment on the IT function.
4. Summarize the challenges faced by IT managers in
implementing new infrastructure and technologies.
5. Identify and describe tools and techniques for managing
quality.
6. Discuss the relevance of the new focus on information and
knowledge as opposed to applications and data.
7. Identify the processes and practices organizations are using
to investigate new ways of using IT.
8. Summarize how technology is forcing organizations to
become more customer-centric.
9. Discuss the privacy and accountability concerns facing IT in
managing the exponential growth of data and digital
assets.
10. Utilize Microsoft Project to create documentation for a
course project.
Credits
Upon completion of this course, the students will earn three (3)
hours of college credit.
Course Structure
1. Unit Learning Objectives: Each unit contains Unit Learning
Objectives that specify the measurable skills and
knowledge students should gain upon completion of the unit.

2. Written Lectures: Each unit contains a Written Lecture,
which discusses lesson material.
3. Reading Assignments: Each unit contains Reading
Assignments from one or more chapters from the textbook.
Supplemental Readings are provided in Units I, IV, and VII to
aid students in their course of study.
4. Learning Activities (Non-Graded): These non-graded
Learning Activities are provided to aid students in their
course of study.
5. Key Terms: Key Terms are intended to guide students in their
course of study. Students should pay particular
attention to Key Terms as they represent important concepts
within the unit material and reading.
6. Discussion Boards: Discussion Boards are a part of all CSU
term courses. Information and specifications
regarding these assignments are provided in the Academic
Policies listed in the Course Menu bar.
ITC 4780, Information Technology
Evaluation And Implementation II
Course Syllabus
Implementation II 2
7. Unit Assessments: This course contains eight Unit
Assessments, one to be completed at the end of each unit.
8. Unit Assignments: Students are required to submit for
grading Unit Assignments in Units I-VII. Specific

information and instructions regarding these assignments are
provided below.
9. Final Project: Students are required to submit for grading a
Final Project in Unit VIII. Specific information and
instructions regarding this assignment are provided below.
10. Ask the Professor: This communication forum provides you
with an opportunity to ask your professor general or
course content related questions.
11. Student Break Room: This communication forum allows for
casual conversation with your classmates.
Unit Assignments
Unit I Reflection Paper
Write a Reflective Paper based on your experience and the
feedback you received on your Information Technology
Project Plan that you created in ITC 4760. The essay should be
at least 500 words in length. All sources used, including
the textbook, must be referenced; paraphrased and quoted
material must have accompanying citations. Follow APA
guidelines.
Unit II Mini Project
Analyze the Running Case on page 331 of the textbook, The
Recreation and Wellness Intranet Project.
• Complete Tasks 1-3 of the case, and use Excel and/or
screenshots as necessary to display your data.
• Summarize your findings in a 700 word minimum, APA

formatted, Word document.
• Any Excel documents and/or screenshots created to display
your tasks need to be copied and pasted into
the Word document at the end of the summary, and the
assignment should be submitted as one
document.
Unit III Mini Project
Analyze the Running Case on pages 376-377 of the textbook,
The Recreation and Wellness Intranet Project.
document.
Unit IV Mini Project

• Use the MS Project report function to create the progress
report in Task 3, and include a screenshot of
the report.
document.
*If you do not have Microsoft Project 2010, there is a 60-day
free trial available online that you may use to complete the
requirements for ITC 4780.
Unit V Mini Project
Analyze the Running Case on pages 456-457 of the textbook,
The Recreation and Wellness Intranet Project.
Implementation II 3
your tasks need to be copied and pasted into the
Word document at the end of the summary, and the assignment

should be submitted as one document.
Unit VI Mini Project
your tasks need to be copied and pasted into the
Word document at the end of the summary, and the assignment
should be submitted as one document.
Unit VII Assignment
MS Project 2010 Exercise
Complete Exercise A-3: Software Training Program, 1-3 on
pages A.74- A.76 of the textbook. Use the suggested task list
as a guide, and use your own judgment for entering task
durations. Submit one or more screen shots of your MS Project
2010 file including tasks, durations, predecessor tasks, and
completed resource sheet with costs for grading as one Word
document.
Final Project
Microsoft Project 2010

Final Project scenario: You have been assigned to install
workstation, software, and networking equipment for a 250-
person call center. This call center is an addition of capabilities
for an existing company of 500+ people. You are an IT
Project Management consultant that has been brought in to
implement this project and have three months to complete the
project. Complete a project plan for this scenario as follows:
1. Develop a WBS, Network Diagram, and Gantt Chart for the
project (Must include at least 30 activies and 10
resources minimum).
2. Include all necessary project dependencies.
3. List all project resources, and assign costs to each resource.
4. Baseline the project plan.
5. Input at least three project updates.
6. Create an Earned Value Report and at least one other report
from MS Project 2010 reports.
7. Create a one-page Word document summarizing an overview
of the project.
8. Put all files together in a zip file, and submit them for
grading.
APA Guidelines
CSU requires that students use the APA style for papers and
projects. Therefore, the APA rules for formatting, quoting,
paraphrasing, citing, and listing of sources are to be followed.
A document titled “APA Guidelines Summary” is available
for you to download from the APA Guide Link, found in the
Learning Resources area of the myCSU Student Portal. It may
also be accessed from the Student Resources link on the Course
Menu. This document provides links to several internet

sites that provide comprehensive information on APA
formatting, including examples and sample papers.
CSU Grading Rubric for Papers/Projects
The course papers will be graded based on the CSU Grading
Rubric for all types of papers. In addition, all papers will be
submitted for electronic evaluation to rule out plagiarism.
Course projects will contain project specific grading criteria
defined in the project directions. To view the rubric, click the
Academic Policies link on the Course Menu, or by accessing
the CSU Grading Rubric link, found in the Learning Resources
area of the myCSU Student Portal.
Implementation II 4
Communication Forums
These are non-graded discussion forums that allow you to
communicate with your professor and other students.
Participation in these discussion forums is encouraged, but not
required. You can access these forums with the buttons in
the Course Menu. Instructions for subscribing/unsubscribing to
these forums are provided below.
Click here for instructions on how to subscribe/unsubscribe and
post to the Communication Forums.
Ask the Professor

This communication forum provides you with an opportunity to
ask your professor general or course content questions.
Questions may focus on Blackboard locations of online course
components, textbook or course content elaboration,
additional guidance on assessment requirements, or general
advice from other students.
Questions that are specific in nature, such as inquiries regarding
assessment/assignment grades or personal
accommodation requests, are NOT to be posted on this forum. If
you have questions, comments, or concerns of a non-
public nature, please feel free to email your professor.
Responses to your post will be addressed or emailed by the
professor within 48 hours.
Before posting, please ensure that you have read all relevant
course documentation, including the syllabus,
assessment/assignment instructions, faculty feedback, and other
important information.
Student Break Room
This communication forum allows for casual conversation with
your classmates. Communication on this forum should
always maintain a standard of appropriateness and respect for
your fellow classmates. This forum should NOT be used to
share assessment answers.
Grading
Discussion Boards (8 @ 1%) = 8%
Units Assessments (8 @ 3.5%) = 28%
Reflection Paper = 4%
Mini Projects (5 @ 8%) = 40%

Assignment = 8%
Final Project = 12%
Total = 100%
Course Schedule/Checklist (PLEASE PRINT)
The following pages contain a printable Course Schedule to
assist you through this course. By following this schedule,
you will be assured that you will complete the course within the
time allotted.
https://online.columbiasouthern.edu/CSU_Content/common_file
s/instructions/DB/Create_New_Thread_Subscribe.pdf
Implementation II 5
ITC 4780, Information Technology Evaluation And
Implementation II Course Schedule
By following this schedule, you will be assured that you will
complete the course within the time allotted. Please keep this
schedule for reference as you progress through your course.
Unit I Information Technology Evaluation and Implementation I
Review
-Graded): See Study Guide

Read:
-7 from ITC 4760
l Reading: See Study Guide
to the Discussion Board question by Saturday, Midnight
(Central Time)
t (Central Time)
Notes/Goals:
Unit II Project Quality Management
Discuss:
Discussion Board question by
Saturday, Midnight (Central Time)
Discussion Board response by
Tuesday, Midnight (Central Time)
Central Time)

Notes/Goals:
Unit III Project Human Resource Management
Discuss:
, Midnight (Central Time)
Notes/Goals:

Implementation II 6
Unit IV Project Communications Management
Discuss:
Notes/Goals:
Unit V Project Risk Management

Discuss:
iscussion Board Comment: Comment on another student’s
Notes/Goals:
Unit VI Project Procurement Management
Discuss:

Notes/Goals:
Implementation II 7
Unit VII Guide to using Microsoft Project 2010
ppendix A: Guide to Using Microsoft Project 2010
Discuss:
ment on another student’s

Notes/Goals:
Unit VIII Guide to using Microsoft Project 2010 (part 2)
Discuss:
Discussion Board Comment: Comment on another student’s
Notes/Goals:

Course DescriptionPrerequisitesCreditsGradingCourse
Schedule/Checklist (please print)
lng
1at the
1g out
rank-
Jigh/
orma -
atten-
a list
analy -
Jribed
~scan
alita-
fect
1g-edge
1es for
e>deling
rts and
luanti-
and
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atio n
1t's
1 might
if it

t. The
ke this
lly,
exam-
' s firm
•ability
a ted
,vith
Probability (P) times Outcome = EMV
P=.20 *
< P=.80
$300,000 = +$60,000
-$40,000 = -$32,000
-$50,000 = -$10,000
-$ 20,000 = - $2,000
$60, 000 = $42,000
~
*
Project 2 *
P= .70
Project 1 's EMV = $60,000- $32, 000 = $28, 000

Proj ect 2's EMV = -$10,000- $2,000 + $42, 000 = $30,000
FIGURE 11-7 Expected monetary value (EMV) example
no reimburse ment if it is not awarded the contract. The sum of
the probabilities for
outcomes for each project must equal one (for Project 1, 20
percent plus 80 percent) .
Probabilities are normally determined based on expert judgme
nt. Cliff or other people
in his firm should have some sense of their likelihood of
winning certain projects.
Figure 11-7 also shows probabilities and outcomes for Project
2. Suppose there is a
20 percent probability that Cliffs firm will lose $ 50,000 on
Project 2, a 10 percent probabili-
ty that it will lose $20,000, and a 70 percent probability that it
will earn $60,000. Again,
experts would ne ed to estimate these dollar amounts and
probabilities.
To calculate the expected monetary value (EJvfV) for each proj
ect, multiply the proba-
bility by the outcome value (or each potential outcome for each
project and sum the results.
To calculate expected monetary value for Project 1, going from
left to right, multiply the
probability by the outcome for each branch and sum the results.
In this example, the EMV
for Proj ect 1 is $28, 000.
.2($300 ,000) + .8( -$40 ,000) = $60,000- $32,000 = $28 ,000
The EMV for Project 2 is $30,000 .

.2 ( -$50 ,000 ) + .1(-$20 ,000) + .7($60,000) = -$1 0 ,000-$2
,000 + .$42,000
= $30,000
Beca use the EMV provides an estimate for the total dollar
value of a decision , you wa nt
to have a pos itive number; the higher the EMV, the bette r.
Since the EJvfV is positive for
both Projects 1 and 2 , Clift"s firm would expec t a positive
outcome from eac h and could bid
0n both proj ects. If it had to choose between the two proj ects ,
perhaps because of limited
resources , Clift"s firm should bid on Project 2 because it has a
higher EMV.
443
Project Risk Management
consulting costs might be expanded in the description to say
that the organiza-
tion might be able to negotiate lower-than-average costs for a
particular consul-
tant because the consultant really e njoys working for that
company in that
particular location.
• The categor:y under which the risk event falls: For example,
defective server
might fall under the broader category of technology or hardware
technology.
• The root cause of the risk: The root cause of the defective

server might be a
defective power supply.
• Triggers for each risk: Triggers are indicators or symptoms of
actual risk
events. For example, cost overruns on early activities may be
symptoms of poor
cost estimates . Defective products may be symptoms of a low-
quality supplier.
Documenting potential risk symptoms for projects also helps the
project team
identify more potential risk events .
• Potential responses to each risk: A potential response to the
risk event of a
defective server might be the. inclusion of a clause in a contract
with the supplier
to replace a defective server within a certain time period at a
negotiated cost.
• The risk owner or person who will own or take responsibility
for the risk: For
example, a certain person might be in charge of any server-
related risk events
and managing response strategies.
• The probability of the risk occurring: There might be a high,
medium, or low
probability of a certain risk event occurring. For example, the
risk might be low
that the server would actually be defective .
• The impact to the project if the risk occurs: There might be a
high , medium,
or low impact to project success if the risk event actually
occurs. A defective

server might have a high impact on successfully completing a
project on time.
• The status of the 1isk: Did the risk event occur? Was the
response strategy com-
pleted? Is the risk no longer relevant to the project? For
example , a contract
clause may have been completed to address the risk of a
defective server.
TABLE 11-5 Sample risk register
437
No. Rank R1sk Description Category Root Tnggers Potential
Risk Probability Impact Status
R44 1
R21 2
R7 3
Cause Responses Owner
For example, the following data might be entered for the first
risk in the register as fol-
lows. Notice that Cliffs team is taking a very proactive
approach in managing this risk.
• No.: R44
• Rank: 1
• Risk: New customer
• Description: We have never done a project for this
organization before and

don't know too much about them. One of our company's
strengths is building
2. Review a document related to risk management, such as
Microsoft's Security Risk Manage-
ment Guide available from the companion Web site for this text.
Does this guide address
most of the topics related to risk management planning as
described in this text? Document
your analysis in a two-page paper.
3. Research risk management software. Are many products
available? What are the main
advantages of using them in managing projects? What are the
main disadvantages? Write
a two-page paper discussing your findings, and include at least
three references.
4. Suppose your organization is deciding which of four projects
to bid on. Information on each
is in the table below. Assume that all up-front investments are
not recovered, so they are
shown as negative profits. Draw a diagram and calculate the
EMV for each project. Write a
few paragraphs explaining which projects you would bid on. Be
sure to use the EMV informa-
456 tion and your personal risk tolerance to justify your answer.
Chapter 11

Project 1 50 percent Sl20,000
50 percent -$50,000
Project 2 30 percent s 100' 000
40 percent s 50,000
30 percent -860,000
Project 3 70 percent s 20,000
:10 percent -S 5,000
Project -l 30 percent s 40,000
JO percent s 30,000
20 percent $ 20,000
20 percent -850,000
5. Find an example of a company that took a big risk on an
information technology project
and succeeded. In adrJition, lind an example of a company that
took a big risk and
failed. Summarize each project and situation in a two-page
paper where you should also
discuss whether you believe that anything besides luck makes a
difference between suc-
cess and failure.
Tony and his team identified some risks during the first month
of the Recreation and Well-
ness Intranet Project. However, all they did was document them
in a list. They never ranked
them or developed any response strategies. Since several
problems have been occurring
on the project, such as key team members leaving the company,
users being uncooperative,
and team members not providing good status information, Tony
has decided to be more pro-

active in managing risks. He also wants to address positive as
well as negative risks.
i. Create a risk register for the project, using Table i 1-5 and the
data below it as a guide.
Identity six potential risks, including risks related to the
problems described above.
Include negative and positive risks.
Plot the six risks on a probability/impact matrix, using Figure
11-7. Also assign a numeric
value for the probability and impact of each risk on meeting the
main project objective.
use a scale of 1 to 10 in assigning the values, with 1 being low
and 10 being high. For
a simple risk factor calculation, multiply these two values (the
probability score and the
impact score). Add a column to your risk register to the right of
the impact column called
Risk Score. Enter the new data in the risk register. Write your
rationale for how you
determined the scores for one of the negative risks and one of
the positive risks.
Develop a response strategy for one of the negative risks and
one of the positive risks.
Enter the information in the risk register. Also write a separate
paragraph describing
what specific tasks would need to be done to implement the
strategy. Include time and
cost estimates tor each strategy, as well.
ion Web Site

· the companion Web site for this text
(www.cengage.com/mis/schwalbe) to access:
References cited in the text and additional suggested readings
for each chapter
Template files
Lecture notes
Interactive quizzes
Pod casts
Links to general project management Web sites
And more
See the Preface of this text for additional information on
accessing the companion Web site.
Key Terms
brainstorming -a technique by which a group attempts to
generate ideas or find a solution for
a specific problem by amassing ideas spontaneously and without
judgment
contingency allowances- provisions held by the project sponsor
or organization to reduce the
risk of cost or schedule overruns to an acceptable level; also
called contingency reserves
contingency plans - predefined actions that the project team will
take if an identified risk
event occurs

contingency reserves- provisions held by the project sponsor or
organization to reduce the
risk of cost or schedule overruns to an acceptable level; also
called contingency
allowances
decision tree- a diagramming analysis technique used to help
select the best course of action
in situations in which future outcomes are uncertain
Delphi technique- an approach used to derive a consensus
among a panel of experts, to
make predictions about future developments
expected monetary value (EMV)- the product of the risk event
probability and the risk
event's monetary value
fallback plans- plans developed for risks that have a high
impact on meeting project
objectives, to be implemented if attempts to reduce the risk are
not effective
flowcharts - diagrams that show how various elements of a
system relate to each other
457
418

Chapter 10
Running Case
Several issues have arisen on the Recreation and Wellness
Intranet Project. The person
from the HR department supporting the project left the
company, and the team really needs
more support from that group. One of the members of the user
group supporting the project
is extremely vocal and hard to work with, and other users can
hardly get a word in at meet-
ings. The project manager, Tony, is getting weekly status
reports from all of his team mem-
bers, but many of them do not address challenges people are
obviously facing. The team is
having difficulties deciding how to communicate various project
reports and documents and
where to store all of the information being generated. Recall
that the team members include
you, a programmer/analyst and aspiring project manager;
Patrick. a network specialist;
Nancy, a business analyst; and Bonnie, another
programmer/analyst.
1. Create a stakeholder management strategy for the project.
Include at least four stake-
holders. Be creative in developing potential management
strategies.
2. Prepare a partial communications management plan to
address some of the challenges
mentioned in #1 .
3. Prepare a template and sample of a good weekly progress
report that could be used for

this project. Include a list of tips to help team members provide
information on these
reports.
4. Write a one-page paper describing two suggested approaches
to managing the conflict
presented by the hard-to-work-with user.
Companion Web Site
Visit the companion Web site for this text
(www.cengage.com/mis!schwa/be) to access:
References cited in the text and additional suggested readings
for each chapter
Template tiles
Lecture notes
Interactive quizzes
Pod casts
Links to general project management Web sites
And more
See the Preface of this text for additional information on
accessing the companion Web site.
Key Terms
blogs- easy to use journals on the Web that allow users to write
entries, create links, and
upload pictures, while readers can post comments to journal

entries
collaborating mode - a conflict-handling mode where decision
makers incorporate different
viewpoints and insights to develop consensus and commitment
communications management pian - a document that guides
project communications
compromise mode - using a give-and-take approach to resolving
conflicts; bargaining and
searching for solutions that bring some degree of satisfaction to
all the parties in a dispute

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