Chapter 2
IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition
Cybersecurity: Public Sector Threats and Responses
IT501 Ch02
1. Chapter 2
Information Technologies:
Concepts, Types and IT Support
Turban and Volonino
Information Technology for Management
Improving Performance in the Digital Economy
7th edition
John Wiley & Sons, Inc.
Slides contributed by Dr. Sandra Reid
Chair, Graduate School of Business & Professor, Technology
Dallas Baptist University
Copyright 2010 John Wiley & Sons, Inc. 2-1
2. Chapter Outline
• 2.1 Information Systems: Concepts and Definitions
• 2.2 Classification and Types of Information Systems
• 2.3 How IT Supports People
• 2.4 How IT Supports Supply Chains and Business
Processes
• 2.5 Information Systems Infrastructure, Architecture,
and Emerging Computing Environments
Copyright 2010 John Wiley & Sons, Inc. 2-2
3. Chapter Outline cont’d
• 2.6 Innovative and Futuristic Information
Systems
• 2.7 Managerial Issues
Copyright 2010 John Wiley & Sons, Inc. 2-3
4. Learning Objectives
1. Define information systems and describe various types
of information systems and categorize specific systems
you observe.
2. Relate and contrast transaction processing and
functional information systems.
3. Identify the major enterprise internal support systems
and relate them to managerial functions.
4. Analyze the support IT provides people in different roles
in the organization.
5. Describe the support IT provides to business processes
and the supply chain.
Copyright 2010 John Wiley & Sons, Inc. 2-4
5. Learning Objectives cont’d
6. Explain information infrastructure and different
types of information architectures.
7. Distinguish the major types of Web-based
information systems and understand their
functionalities.
8. Describe emerging information technologies.
9. Analyze innovative and futuristic IT systems and
applications.
Copyright 2010 John Wiley & Sons, Inc. 2-5
6. Figure IT 7eU The Business Performance
Management Cycle and IT Model
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7. Mary Kay
Providing Mary Kay employees with own web pages
saves millions.
Mary Kay Rejuvenates its Supply Chain
Mary Kay, Inc. Selects Micromuse’s Netcool Suite
Mary Kay Makes Over Its WAN
Business Services Management: IT’s Higher Calling
Copyright 2010 John Wiley & Sons, Inc. 2-7
8. Mary Kay – cont’d
Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT
Service Management
Use of Social Computing…..
Check out this interesting video YouTube - Use Social Networking
for Market Research
Movies.go.com
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9. Mary Kay – cont’d
Mary Kay’s Latest Beauty Secret? In-building Wireless
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15. Figure 2.3 – Functional information systems.
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16. Figure 2.4
Sales forecast by region, generated by marketing MIS.
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17. Functional / Enterprise Systems
SPSS Predictive Analytics Helps State of
Texas Recover $400 Million in Unpaid
Taxes
Predictive Analytics with Micro Strategy
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18. Sports Teams are High Tech
On Location: American Airlines Center’s Wi-
Fi Network
Stadiums Go High Tech
New Meadowlands Stadium Pushing High
Tech Envelope
Copyright 2010 John Wiley & Sons, Inc. 2-18
19. US Military Utilizes High Tech Training Practices
Forterra to Integrate Tech with Army Training
Virtual Worlds: The Future of Military Training
NDIA - Soldiers Learn Hazards Of War in Virtual Reality
Virtual training prepares soldiers for real-life operations
Is the Army's Virtual World Already Here?
Halo 3 Meets Second Life
Copyright 2010 John Wiley & Sons, Inc. 2-19
20. Figure 2.5 – Business processes across &
beyond the enterprise.
Copyright 2010 John Wiley & Sons, Inc. 2-20
23. Business Performance Management Systems -
Dashboards
Giving the Boss the Big Picture
Analyzer Dashboard Screen Shot
Ctuit Radar -
Configurable
Dashboard for
Restaurants
Copyright 2010 John Wiley & Sons, Inc. 2-23
24. Dashboards – cont’d
BrightPoint's Google Finance Dashboard
Click for interactive version of dashboard
Copyright 2010 John Wiley & Sons, Inc. 2-24
25. Figure 2.7 Sample of a performance dashboard.
Source: Dundas Software
(demos1.dundas.com/DundasGauge/MarketingDashboard/Summary.aspx)
Copyright 2010 John Wiley & Sons, Inc. 2-25
26. Figure 2.8
Interrelated support systems. The TPS collects information that is used to
build the MIS and the data warehouse. These feed the BI and other
enterprise systems.
Copyright 2010 John Wiley & Sons, Inc. 2-26
27. 2.3 How IT Supports People
Copyright 2010 John Wiley & Sons, Inc. 2-27
31. 2.4 How IT Supports Supply Chains and
Business Processes
Copyright 2010 John Wiley & Sons, Inc. 2-31
32. IT Supports Supply Chains
Aerospace & Defense Supply Chains Prepare for
Uncertainty in 2009
Swimming Upstream: Your existing supply chain
technology may not work well in reverse
Get with the Plan: Aligning Performance
Goals With Corporate Strategy
Radio-frequency identification
What is RFID?
Copyright 2010 John Wiley & Sons, Inc. 2-32
33. 2.5 Information Systems Infrastructure,
Architecture, and Emerging Computing
Environments
Copyright 2010 John Wiley & Sons, Inc. 2-33
34. Web 2.0
What Is Web 2.0
Design Patterns and
Business Models for
the Next Generation of
Software
Copyright 2010 John Wiley & Sons, Inc. 2-34
35. Emerging Computing Environments
Service Oriented Architectures –
Five Fearless Predictions for SOA 2009
Web service
Software as a service
Utility computing
Grid computing
Secure, Reliable, Transacted Web Services
Architecture and Composition
Copyright 2010 John Wiley & Sons, Inc. 2-35
36. Grid Computing at J.P. Morgan
J.P. Morgan Harnesses Power with Grid
Computing System
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37. What’s Up with Wireless?
Cities Go Wireless
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38. Enterprise GPS
AT&T, TeleNav Team For Enterprise GPS
NYC Taxi Cab Drivers Up in Arms Over Tracking Tech: "GPS
is a BAD Deal"
Copyright 2010 John Wiley & Sons, Inc. 2-38
39. A Future of Pervasive Computing?
Pervasive Computing
Pervasive Computing
Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 1
Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 2
Interesting whitepaper! Pervasive Computing in Healthcare
Copyright 2010 John Wiley & Sons, Inc. 2-39
40. 2.6 Innovative and Futuristic Information
Systems
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41. Open Source Code Software
CNET Insider Secrets - Open Source Free Software
Top 10 Open Source Stories Of 2008
Interesting whitepaper! 6 Myths About Open Source Code
Copyright 2010 John Wiley & Sons, Inc. 2-41
42. Virtualization – Friend or Foe?
Virtualization….What’s the Big Deal?
Virtualization demo
What is Server Virtualization
Storage Virtualization
Interview: Stephen Jenvey on Virtualization
Interview: Arun Taneja on Storage Virtualization
Copyright 2010 John Wiley & Sons, Inc. 2-42
43. Security – is it real?
Security Software Top Ten Surprises
The Duhs of Security
What's your Information Security Quotient?
Computer Security 101
Copyright 2010 John Wiley & Sons, Inc. 2-43
44. Figure 2.11
Features of information systems in 2010.
Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura
Research Institute, March 1, 2006, Figure 5, p. 7.
nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf
Copyright 2010 John Wiley & Sons, Inc. 2-44
46. Managerial Issues
• Transition to digital enterprise may be lengthy &
with lots of opposition to the needed change.
• How to deal with outsourcing & utility computing
trends.
• Ethical issues.
• Risk of introducing new technologies.
• Importance of supply chain management.
• Importance of business intelligence.
Copyright 2010 John Wiley & Sons, Inc. 2-46
47. Copyright 2010 John Wiley & Sons, Inc.
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Copyright 2010 John Wiley & Sons, Inc. 2-47