The document discusses the challenges faced by John, a non-tech entrepreneur, while outsourcing app development, leading to issues like miscommunication, unforeseen costs, and project delays. It outlines essential strategies for successful IT outsourcing, including effective communication, understanding cultural differences, establishing clear requirements, and maintaining documentation. The document emphasizes the importance of building trust and responsibility between the teams to ensure project success.

1. IT TAKES
BOTH SIDES TO MAKE THE
IT OUTSOURCING
WORK

2. Meet John

3. John runs his own company
and wants to create an app
to sell his products

4. John isn't
really
a tech guy...

5. ...so he decides
to
outsource

6. affordable costs
tailored application
vast experience
highest quality
The IT company offer promises...
...so John decides to take a shot

7. The cooperation starts off
on the right foot
and John is no longer
worried about his app

8. ...but soon the project
runs into difficulties...

9. lack of cooperation between teams

10. lack of cooperation between teams
misunderstood specifications

11. lack of cooperation between teams
misunderstood specifications
chaotic information flow

12. lack of cooperation between teams
misunderstood specifications
chaotic information flow
sudden additional costs

13. lack of cooperation between teams
misunderstood specifications
chaotic information flow
sudden additional costs
availability issues
etc.

14. John ends up
spending more
time and money
than planned
and the app's
not finished...

15. John realizes
that
ERRORS
have been made
on both sides...

16. BUT HOW TO
AVOID THEM ?

17. 01:
Speaking a common
language is essential to
assure a smooth and
efficient communication
AVOID LANGUAGE BARRIERS

18. 02:
People of different
mentalities can interpret
the simple 'yes' differently.
Working with people with
similar mindset will let you
focus on the job.
BE MINDFUL OF CULTURAL
DIFFERENCES

19. 03:
Check your partner's track
record to verify previous
projects, clients and
reputation. It will let you
build trust and prove your
partner's reliable.
PERFORM BACKGROUND CHECK

20. 04:
Nominate single points-of-
contact on both ends.
These two become the
definitive proxies for their
respective teams. It will
make the decision-making
process easier.
ESTABLISH POINTS OF CONTACT

21. 05:
Establish a weekly
conference call schedule
and keep it. Encourage
daily and direct
communication to be able
to ask questions or clarify
matters and get immediate
feedback.
SET COMMUNICATION RULES

22. 06:
Do not assume anything -
agree on everything and
have it confirmed in writing
via email or a management
tool. It is crucial for issue
resolution as well as issue
tracking.
KEEP TRACK OF EVERYTHING

23. 07:
Keep the technical
documentation up-to-date
and ensure an efficient
knowledge transfer
between the teams.
MANAGE KNOWLEDGEBASE

24. 08:
Before the project starts
make sure you have agreed
on requirements, metrics,
expectations, schedule,
costs, payment schedules
and deliverables. Make
sure everything is
absolutely clear from the
beginning.
AGREE ON REQUIREMENTS
AND EXPECTATIONS

25. 09:
Catch anything that's
off track as early as
possible. Watch out for
red flags such as poor
communication, poor
work, over promising and
under delivering, etc.
REMAIN VIGILANT

26. 10:
Establish and encourage a
culture of responsibility.
Set up the system
correctly, trust in your
people, and you'll be
amazed at what gets
accomplished above and
beyond your expectations.
DEFINE THE CULTURE

27. Want more?
in
http://dotinum.com/