The document discusses how to outsource projects successfully. It emphasizes establishing clear requirements and communication between clients and outsourcing partners. It recommends choosing an appropriate development methodology and outsourcing destination that fits the project. It also stresses developing cultural affinity with the outsourcing team through regular communication and addressing issues promptly. Effective project management on both sides and identifying risks early are highlighted as key factors for success.
Author'eyes - an event for new & aspiring writers and book designers to present & promote their work on an effective platform- will be held on 21 February 2015 at The Mirador, Mumbai, India.
La web 2.0 permite a los usuarios interactuar y colaborar generando contenido en comunidades virtuales a través de servicios de redes sociales y agregadores de noticias. Estos cambios plantean preguntas sobre cómo las personas comparten y consumen información en línea.
La civilización griega se desarrolló en varias etapas, comenzando con las primeras civilizaciones egeas en Creta y Micenas. Luego surgieron las ciudades-estado griegas, que se extendieron por Europa, Asia y África. La cultura griega floreció en las artes, la filosofía, la literatura y la democracia ateniense. Finalmente, Macedonia se hizo poderosa y extendió la influencia helénica antes de que Roma conquistara a Grecia.
Esparta fue una ciudad griega ubicada en el sur del Peloponeso dominada por los espartanos o lacedemonios, quienes constituían la clase dominante. Los espartanos eran los mejores guerreros de Grecia, sometiéndose desde jóvenes a un intenso entrenamiento físico y moral con el objetivo de hacer de ellos modelos de soldados. La sociedad espartana estaba gobernada por dos reyes y los Éforos, quienes decidían sobre la paz y la guerra. Las costumbres espartanas se caracterizaban por
La web 2.0 permite a los usuarios interactuar y colaborar generando contenido en comunidades virtuales a través de servicios de redes sociales y agregadores de noticias. Estos nuevos servicios y posibilidades plantean muchas preguntas sobre cómo las personas y empresas pueden aprovechar las oportunidades que ofrece esta evolución de Internet.
Este documento apresenta um curso sobre Fundamentos de Voz sobre IP (VoIP). O curso visa fornecer uma visão geral dos sistemas e padrões de telefonia atuais e futuros, bem como os fundamentos de VoIP e Qualidade de Serviço. O programa é dividido em cinco unidades e inclui bibliografias básicas e complementares sobre o assunto.
The document discusses building interpersonal relationships at work. It outlines goals of communicating professionally, ensuring clear messages, developing positive interactions, and helping with difficult situations. It provides tips for developing skills like listening, respecting others, building trust, responding promptly, and constructively handling conflicts. The overall aim is to strengthen relationships and support personal and professional growth within an organization.
Author'eyes - an event for new & aspiring writers and book designers to present & promote their work on an effective platform- will be held on 21 February 2015 at The Mirador, Mumbai, India.
La web 2.0 permite a los usuarios interactuar y colaborar generando contenido en comunidades virtuales a través de servicios de redes sociales y agregadores de noticias. Estos cambios plantean preguntas sobre cómo las personas comparten y consumen información en línea.
La civilización griega se desarrolló en varias etapas, comenzando con las primeras civilizaciones egeas en Creta y Micenas. Luego surgieron las ciudades-estado griegas, que se extendieron por Europa, Asia y África. La cultura griega floreció en las artes, la filosofía, la literatura y la democracia ateniense. Finalmente, Macedonia se hizo poderosa y extendió la influencia helénica antes de que Roma conquistara a Grecia.
Esparta fue una ciudad griega ubicada en el sur del Peloponeso dominada por los espartanos o lacedemonios, quienes constituían la clase dominante. Los espartanos eran los mejores guerreros de Grecia, sometiéndose desde jóvenes a un intenso entrenamiento físico y moral con el objetivo de hacer de ellos modelos de soldados. La sociedad espartana estaba gobernada por dos reyes y los Éforos, quienes decidían sobre la paz y la guerra. Las costumbres espartanas se caracterizaban por
La web 2.0 permite a los usuarios interactuar y colaborar generando contenido en comunidades virtuales a través de servicios de redes sociales y agregadores de noticias. Estos nuevos servicios y posibilidades plantean muchas preguntas sobre cómo las personas y empresas pueden aprovechar las oportunidades que ofrece esta evolución de Internet.
Este documento apresenta um curso sobre Fundamentos de Voz sobre IP (VoIP). O curso visa fornecer uma visão geral dos sistemas e padrões de telefonia atuais e futuros, bem como os fundamentos de VoIP e Qualidade de Serviço. O programa é dividido em cinco unidades e inclui bibliografias básicas e complementares sobre o assunto.
The document discusses building interpersonal relationships at work. It outlines goals of communicating professionally, ensuring clear messages, developing positive interactions, and helping with difficult situations. It provides tips for developing skills like listening, respecting others, building trust, responding promptly, and constructively handling conflicts. The overall aim is to strengthen relationships and support personal and professional growth within an organization.
Digital Connections, Human Interactions: Cultivating Emotional Intelligence i...Future Software Resources
n the fast-paced digital landscape, cultivating emotional intelligence in virtual workspaces is no longer just a nice-to-have —it has become a necessity. Organizations and individuals who prioritize the development of EI can unlock a myriad of benefits, including enhanced communication, improved collaboration, effective conflict resolution, strengthened leadership, increased employee engagement, and enhanced well-being. By fostering emotional intelligence, virtual teams can thrive, build meaningful connections, and create a positive and productive work environment.
Hear from Nexus' new CEO, Dr. Michelle K. Murray, on her leadership style and what the organization can expect in the years to come. This issue also includes articles on how to be heard at work, budgeting, Nexus COA re-accreditation process, the upcoming legislative session, and Nexus' 7th Annual Conference.
Challenges in the Recruitment and Retention of Overseas PersonnelJean AbiNader
A training program that helps international HR directors at US companies with cross-cultural communications to manage and recruit employees for international operations.
The core values and principles of the Spireworks organisation guiding our interactions with partners, contractors and clients, alike. We are a values-driven, growth culture otherwise know as a Deliberately Development Organization (DDO). We build our business around the simple but radical conviction that organizations prosper when they are deeply aligned with people's strongest motive - to grow.
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
Slides from February 2018 meetup hosted by Design Thinking Seattle. The topic for the evening was "Empathy: Driving more human connections at home and at work"
Professional communication in today's digital world requires new skills. Effective communication strengthens connections between a company and its stakeholders. To communicate professionally, focus on making messages practical, factual, concise, clear, and persuasive. Communication barriers like noise and competing messages can disrupt messages, so consider audience expectations to increase understanding.
This document provides information about customer service, communication strategies, conflict resolution, creative problem solving, and professional responsibility training modules. The customer service module covers connecting with customers, dealing with difficult customers, and improving customer service. The communication strategies module addresses verbal and non-verbal communication skills. The conflict resolution module teaches how to deal with angry customers and problem solving techniques. The professional responsibility module outlines expectations like integrity, accountability, and respect.
Effective communication in the workplace is vital for organizational success. There are different communication styles such as interpersonal, affective, cognitive, and behavioral. To communicate effectively with different styles, it is important to avoid misinterpretation and instead develop understanding of each style. For example, interpersonal styles prefer listening and mutual agreement, while behavioral styles want efficiency and results. Overall, effective communication allows cooperation and efficiency between coworkers.
Effective communication in the workplace is vital for organizational success. There are different communication styles such as interpersonal, affective, cognitive, and behavioral. To communicate effectively with different styles, it is important to avoid misinterpretation and instead develop understanding of each style. For example, interpersonal styles prefer listening and mutual agreement, while behavioral styles want efficiency and results. Overall, effective communication allows cooperation and efficiency between coworkers.
Positive communication and soft skills are vital for resolving conflict situations. Soft skills include empathy, listening, self-confidence and networking. Empathy allows one to understand others' perspectives and respond appropriately. Emotional intelligence comprises self-awareness, self-management, social awareness and relationship management. These skills help build strong relationships and resolve conflicts productively. Successful conflict resolution depends on managing stress, controlling emotions, paying attention to others, and being aware of differences. Healthy responses involve recognizing others' important issues, seeking compromise and believing in resolution. Key skills are relieving stress, managing emotions, improving nonverbal communication, and using humor. Tips include prioritizing relationships, focusing on present issues, being willing to forgive, being
The document outlines fundamentals for effective lobbying, including organizing lobbying teams with management and functional teams to plan and implement campaigns, developing lobbying plans that assess audiences and timing, and maintaining confidentiality throughout the lobbying process. Effective lobbying requires infrastructure, strategic planning, and coordinated efforts to gain support and minimize opposition.
Diversity, Equity & Inclusion - my perspectiveSimon Court
This is a topline view of how I approach DEI in today's world. My breadth of experience and creative strategy ensures the ability to create a true business strategy with DEI focused programs
Week8 portfolio project_bestpracticesinbusinesswritingandcommunication_k_leeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, and tips for different types of business writing and presentations. The document is divided into 8 sections that cover topics such as oral and written communication, ethical communication, intercultural communication, writing tips, use of digital media, dealing with positive and negative messages, creating multimedia presentations, and writing business reports, plans and proposals.
Week8_portfolio project_best_practices_in_business_writing_and_communication_...Kate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
Week portfolio project best practices in business writing and communication_kleeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
A presentation is about 4C and 21st Century Skills. which is necessary for everyone should be aware of the needs of the time to keep their self updated.
This document provides an overview of communication strategies. It defines a communication strategy as a written plan for achieving communication objectives that identifies audiences, key messages, and activities. The document outlines the components of an effective communication strategy, including background research, mission/vision, objectives, audiences, messages, channels, timing, resources, risks, and evaluation. It emphasizes that a strategy ensures activities are coordinated, responsibilities are clear, and progress can be measured against objectives. Developing a communication strategy helps optimize the communication process.
Digital Connections, Human Interactions: Cultivating Emotional Intelligence i...Future Software Resources
n the fast-paced digital landscape, cultivating emotional intelligence in virtual workspaces is no longer just a nice-to-have —it has become a necessity. Organizations and individuals who prioritize the development of EI can unlock a myriad of benefits, including enhanced communication, improved collaboration, effective conflict resolution, strengthened leadership, increased employee engagement, and enhanced well-being. By fostering emotional intelligence, virtual teams can thrive, build meaningful connections, and create a positive and productive work environment.
Hear from Nexus' new CEO, Dr. Michelle K. Murray, on her leadership style and what the organization can expect in the years to come. This issue also includes articles on how to be heard at work, budgeting, Nexus COA re-accreditation process, the upcoming legislative session, and Nexus' 7th Annual Conference.
Challenges in the Recruitment and Retention of Overseas PersonnelJean AbiNader
A training program that helps international HR directors at US companies with cross-cultural communications to manage and recruit employees for international operations.
The core values and principles of the Spireworks organisation guiding our interactions with partners, contractors and clients, alike. We are a values-driven, growth culture otherwise know as a Deliberately Development Organization (DDO). We build our business around the simple but radical conviction that organizations prosper when they are deeply aligned with people's strongest motive - to grow.
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
Slides from February 2018 meetup hosted by Design Thinking Seattle. The topic for the evening was "Empathy: Driving more human connections at home and at work"
Professional communication in today's digital world requires new skills. Effective communication strengthens connections between a company and its stakeholders. To communicate professionally, focus on making messages practical, factual, concise, clear, and persuasive. Communication barriers like noise and competing messages can disrupt messages, so consider audience expectations to increase understanding.
This document provides information about customer service, communication strategies, conflict resolution, creative problem solving, and professional responsibility training modules. The customer service module covers connecting with customers, dealing with difficult customers, and improving customer service. The communication strategies module addresses verbal and non-verbal communication skills. The conflict resolution module teaches how to deal with angry customers and problem solving techniques. The professional responsibility module outlines expectations like integrity, accountability, and respect.
Effective communication in the workplace is vital for organizational success. There are different communication styles such as interpersonal, affective, cognitive, and behavioral. To communicate effectively with different styles, it is important to avoid misinterpretation and instead develop understanding of each style. For example, interpersonal styles prefer listening and mutual agreement, while behavioral styles want efficiency and results. Overall, effective communication allows cooperation and efficiency between coworkers.
Effective communication in the workplace is vital for organizational success. There are different communication styles such as interpersonal, affective, cognitive, and behavioral. To communicate effectively with different styles, it is important to avoid misinterpretation and instead develop understanding of each style. For example, interpersonal styles prefer listening and mutual agreement, while behavioral styles want efficiency and results. Overall, effective communication allows cooperation and efficiency between coworkers.
Positive communication and soft skills are vital for resolving conflict situations. Soft skills include empathy, listening, self-confidence and networking. Empathy allows one to understand others' perspectives and respond appropriately. Emotional intelligence comprises self-awareness, self-management, social awareness and relationship management. These skills help build strong relationships and resolve conflicts productively. Successful conflict resolution depends on managing stress, controlling emotions, paying attention to others, and being aware of differences. Healthy responses involve recognizing others' important issues, seeking compromise and believing in resolution. Key skills are relieving stress, managing emotions, improving nonverbal communication, and using humor. Tips include prioritizing relationships, focusing on present issues, being willing to forgive, being
The document outlines fundamentals for effective lobbying, including organizing lobbying teams with management and functional teams to plan and implement campaigns, developing lobbying plans that assess audiences and timing, and maintaining confidentiality throughout the lobbying process. Effective lobbying requires infrastructure, strategic planning, and coordinated efforts to gain support and minimize opposition.
Diversity, Equity & Inclusion - my perspectiveSimon Court
This is a topline view of how I approach DEI in today's world. My breadth of experience and creative strategy ensures the ability to create a true business strategy with DEI focused programs
Week8 portfolio project_bestpracticesinbusinesswritingandcommunication_k_leeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, and tips for different types of business writing and presentations. The document is divided into 8 sections that cover topics such as oral and written communication, ethical communication, intercultural communication, writing tips, use of digital media, dealing with positive and negative messages, creating multimedia presentations, and writing business reports, plans and proposals.
Week8_portfolio project_best_practices_in_business_writing_and_communication_...Kate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
Week portfolio project best practices in business writing and communication_kleeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
A presentation is about 4C and 21st Century Skills. which is necessary for everyone should be aware of the needs of the time to keep their self updated.
This document provides an overview of communication strategies. It defines a communication strategy as a written plan for achieving communication objectives that identifies audiences, key messages, and activities. The document outlines the components of an effective communication strategy, including background research, mission/vision, objectives, audiences, messages, channels, timing, resources, risks, and evaluation. It emphasizes that a strategy ensures activities are coordinated, responsibilities are clear, and progress can be measured against objectives. Developing a communication strategy helps optimize the communication process.
3. Agenda
• Establishing clear and concise requirements
• Establishing clear communication
• Choosing a development methodology
• Choosing outsource destination/market
• Developing cultural affinity with your outsourcing
team
4. The Speakers
Charlotte Jacobs
Business Development Officer
Eduardo Coll
Director of Operations
Dave Smith
Client Services Manager
Nes Lopez
Account Manager
5. What you want: What you get:
...and LOTS of wasted
time and money!
6. How to establish clear and concise
requirements with your partner
• Establish a trust relationship
• Define a project owner from day 0
• Due to the partner relationship we build, the
project owner is part of our team
• The project owner will be the single point of
contact to define and refine requirements, thus
eliminating harmful interference and minimizing
scope/project creep
7. Tools to establish communication
• Skype
• Email
• Phone
• Google Drive
• Active Collab
8. The use of PM tools
• JIRA
• Pivotal Tracker
• Maven
• GitHub
• Active Collab
9. Having a PM on both sides
Why should I do it?
• Each can focus on coordinating the efforts of
his/her own team.
• Confirming key milestone dates and scheduling
meetings.
• Keeping the communication fluid by talking to one
another as needed.
• Remove blockers to contribute to the project flow.
• Help identifying and resolving project issues.
10. Why the development talent is not
the PM
Expectation that the development talent will also be
the PM.
The PM facilitates critical thinking, helps with the
assignment and management of workload and by
guiding the work.
Their leadership skills, including the following, are
great contributions:
• aligning front-line practice with the client goals
and priorities
• inspiring staff to do their best work
• recognizing staff contributions
11. Risk management and mitigation
Identifying risks on time is a key factor in project
success.
Risk mitigation is all about understanding those risks
that can impact the objectives of the project, and
taking the appropriate steps to reduce the risks to
an acceptable level.
• Cost-benefit analysis of the mitigation cost versus
the anticipated loss;
• Timeline to implement;
• Ensure resource availability.
12. Effective communications
How should we communicate?
Doesn't express Doesn't respect
needs, opinions, or needs, opinions, or
feelings. feelings other than
their own.
Tries to deal with needs, Respects needs,
opinions, and feelings opinions, and feelings,
by not both their own and
dealing with them. other people's.
13. Effective communications
How should we communicate?
Apologizes for Doesn't apologize
things that aren't for things that are
their fault. their fault.
May apologize but Apologizes when at fault;
secretly resents it. Often allows others to take
uses sarcasm. responsibility for their
actions.
14. Effective communications
How should we communicate?
Feels they don't have Feel others don't
a right to ask for have a right to
what they want. ask for what they
want.
Respects the rights of Respects their own
others but resents and others' rights.
and sabotages them.
15. Effective communications
How should we communicate?
Avoids conflict at Avoids discomfort
the risk of at the risk of
discomfort. conflict.
Avoids conflict Deals with conflict in
indirectly. a healthy way.
17. Agile and Santex’s business
model, how to combine them
Combine the right contract, with the
right team and a fluid communication
and you have a competitive advantage.
18. Developing cultural affinity
with your outsourcing team
Evidence-based
problem solving.
Timezone closely
aligned.
Skilled bilingual
workforce.
Communication/
interaction style.
19. Developing cultural affinity
with your outsourcing team
Find a team
that fits your
workplace
culture
Regardless of where your outsourcing
team is located, it’s important to make
sure that their workforce culture and
company values mesh well with your
team’s goals and priorities.