The survey results show that most students and teachers are generally satisfied with the IT services at Perins School. Some key findings include:
- 57% of all students said issues were resolved straight away, while 33% had to wait a short time
- 65% agreed that the IT team resolved their issues and explained what was wrong
- 76% said their questions were answered and 75% felt the IT team showed product knowledge
- The most helpful member of the IT team, according to 65% of respondents, was Mr. Searle
- Customer service was rated as excellent by 22% and good by 48% of respondents
How did participation in the SSAI ICM programme affect my career?scanFOAM
A presentation by Christian Rylander at the 2017 meeting of the Scandinavian Society of Anaestesiology and Intensive Care Medicine.
All available content from SSAI2017: https://scanfoam.org/ssai2017/
Delivered in collaboration between scanFOAM, SSAI & SFAI.
Vietnamese are often known for their diligence. Our survey proved that approximately half of Vietnamese workers take on some studies. How are their actual behaviors and method for their skill improvement? Q&Me market research looked into how Vietnam workers improve their skills
How did participation in the SSAI ICM programme affect my career?scanFOAM
A presentation by Christian Rylander at the 2017 meeting of the Scandinavian Society of Anaestesiology and Intensive Care Medicine.
All available content from SSAI2017: https://scanfoam.org/ssai2017/
Delivered in collaboration between scanFOAM, SSAI & SFAI.
Vietnamese are often known for their diligence. Our survey proved that approximately half of Vietnamese workers take on some studies. How are their actual behaviors and method for their skill improvement? Q&Me market research looked into how Vietnam workers improve their skills
Survey conducted on behalf of the International Network of Women in Emergency Management (INWEM). Examined gender and diversity with the field of emergency management. Presented at the 2010 International Association of Emergency Managers (IAEM) annual conference.
CERIC 2015 Survey of Career Service Professionals, Government SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Experience Counts! Leveraging Internship/Externship Experience to Secure Employment for your Graduates.
Join highly-rated APSCU speaker Ann Cross of the Sparrow Group and Connie Johnson Ed.D, Chief Academic Officer at CTU for this interactive and engaging workshop about standardizing and implementing institutional wide externship best practices. This is not a theoretical workshop- You’ll hear stories of success, see data that supports employment outcomes and leave with tools that you can take back to your institution and use immediately.
CERIC 2015 Survey of Career Service Professionals, Private SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Audience Engagement Tools - Lessons learned after 10,000 eventsJohn Pytel
Presentation given by John Pytel, CEO of audience engagement platform Conferences i/o at the 2019 IAEE Expo!Expo! event.
Topics discussed in this presentation:
• Data that shows how to engage your audience more effectively
• Lessons learned after 10,000 events
• The future of CPE audience engagement
• New tools and engagement techniques to make your job easier
About Conferences.io
Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io The Virginia Society of CPAs reduced the time spent reconciling CPE attendance by 80% after transitioning to Conferences i/o. What previously took a combined 320 hours per year between seminars and conferences was reduced to only 70 hours.
CERIC 2015 Survey of Career Service Professionals - Comparing National Survey...CERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
CERIC 2015 Survey of Career Service Professionals, Charitable & Non-Profit Se...CERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Survey conducted on behalf of the International Network of Women in Emergency Management (INWEM). Examined gender and diversity with the field of emergency management. Presented at the 2010 International Association of Emergency Managers (IAEM) annual conference.
CERIC 2015 Survey of Career Service Professionals, Government SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Experience Counts! Leveraging Internship/Externship Experience to Secure Employment for your Graduates.
Join highly-rated APSCU speaker Ann Cross of the Sparrow Group and Connie Johnson Ed.D, Chief Academic Officer at CTU for this interactive and engaging workshop about standardizing and implementing institutional wide externship best practices. This is not a theoretical workshop- You’ll hear stories of success, see data that supports employment outcomes and leave with tools that you can take back to your institution and use immediately.
CERIC 2015 Survey of Career Service Professionals, Private SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Audience Engagement Tools - Lessons learned after 10,000 eventsJohn Pytel
Presentation given by John Pytel, CEO of audience engagement platform Conferences i/o at the 2019 IAEE Expo!Expo! event.
Topics discussed in this presentation:
• Data that shows how to engage your audience more effectively
• Lessons learned after 10,000 events
• The future of CPE audience engagement
• New tools and engagement techniques to make your job easier
About Conferences.io
Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io The Virginia Society of CPAs reduced the time spent reconciling CPE attendance by 80% after transitioning to Conferences i/o. What previously took a combined 320 hours per year between seminars and conferences was reduced to only 70 hours.
CERIC 2015 Survey of Career Service Professionals - Comparing National Survey...CERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
CERIC 2015 Survey of Career Service Professionals, Charitable & Non-Profit Se...CERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Performance Management for Nonprofits: Simplifying and Maximizing Organizati...Community IT Innovators
Get introduced to the tools necessary to optimize your organization’s current data, enabling you to turn data into information to tell the story of the organization’s impact in a powerful way. Contact Karen Finn of Results Leadership Group and/or Katherine Mowers of Community IT Innovators to explore how you can simplify and maximize your organization's impact data.
This presentation includes:
1. An overview of Results-based Accountability and an approach for identifying impact performance measures (activity during workshop session);
2. Where to start to assess your current organizational data and business systems in light of these performance measures;
3. An introduction to a process for reviewing software and determining a system that will be most useful to the organization’s operations.
4. An overview of software options used to support performance management, demonstrate impact and help to strategically plan for improvements.
We are happy to have a conversation about where you are at - and where you want to go - with your performance management and nonprofit business systems.
The AIS – Temple Fox School Information Systems Job Index is a joint five year project to produce reliable national level data on information systems careers, including placement, type of jobs, satisfaction, and related factors such as career services, knowledge level, preparedness, and search strategies. The project will produce an annual IS job index report and is intended to become the first systematic assessment of the IS job market. For more, see http://isjobindex.com
2. I have conducted a survey on behalf of the IT
department using a variety questions, to show an
understanding of how to gather information
regarding customer satisfaction levels.
This is to gain insight on the department’s reputation,
as well as an awareness of what we are doing well
and how we could improve.
Overview
3. The Survey Results
All of the current results are put into the appropriate
methods to be easily identified. Worded answers will be
sampled; the full results will be available on Moodle
The survey was delivered to the Year 7’s first and those results
have been collected separate to the whole school survey. The
year 7’s are include in the whole school. This is provide a fair
analyse of first impressions.
The year 7’s had 49 respondents in the survey, the Whole school
had 150 respondents
4. 32%
51%
13%
4%
All Year Groups
They dealt with me straight away
I had to wait a short amount of
time to be seen
I had to wait a long time
I gave up because the queue was
too long
Was the IT Team was available in a
timely manner?
57%
33%
5%
Year 7 only
They dealt with me
straight away
I had to wait a short
amount of time to be
seen
I had to wait a long
time
I gave up because the
queue was too long
5. 36% 39%
14% 11%
Yes, they dealt
with me straight
away
Yes, although
they had to take
in my device
Yes, but I had to
use a loan device
until mine was
complete
No, I still have the
same problem
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
All Year Groups
The IT Team resolved my issue:
Do you agree?
65%
24%
8% 2%
Yes, they
dealt with
me straight
away
Yes,
although
they had to
take in my
device
Yes, but I
had to use
a loan
device until
mine was
complete
No, I still
have the
same
problem
0%
10%
20%
30%
40%
50%
60%
70%
Year 7 Only
10. 15%
3%
9%
2%
6%65%
All Year Groups
Mr Bartlett
Mrs Cleaver
Mr Harper
Mrs Levett
Mr Lewis
Mr Searle
Which member of the IT services
team is most helpful?
10%
2%
8%
4%
14%61%
Year 7 only
Mr Bartlett
Mrs Cleaver
Mr Harper
Mrs Levett
Mr Lewis
Mr Searle
The figures only show the which member of staff has help a student, this is why Caroline and Jo
have low percentages. Harry score is lower in the All year group as the students tend to pick
members of staff they are familiar with or that they have dealt with in the past.
12. Sample word answers
The results that have been selected are to reflect the
trend. The full list of results can be found on Moodle.
13. What do you like best about the
laptop scheme?
Having a Laptop
The fact that once the scheme is finished
you have the option to buy the device
from the school.
Unlocks Learning potential
You can take them home and complete
homework online
The IT Team are always available
Every lesson is an E-Learning lesson
14. How can we improve our service?
Have two hatches so the queue is quicker
By doing nothing
Get more staff to make it quicker
Fix problems faster
Seeing more than one pupil at a time
More Staff Training
15. Faster repair time
Multiple service desks
More staff
Waiting time
Explanations
Trend analysis of improvement