The SAP C/4HANA portfolio includes SAP Marketing Cloud, SAP Commerce Cloud, SAP Service Cloud, SAP Customer Data Cloud (including the acquired Gigya solutions) and SAP Sales Cloud (including the acquired CallidusCloud solutions). Additionally, SAP Sales Cloud unites the SAP Hybris Revenue Cloud solution and SAP Hybris Cloud for Customer (comprised of SAP Hybris Sales Cloud and SAP Hybris Service Cloud solutions). These cloud solutions — formerly on the market under the SAP Hybris brand name — as well as SAP’s commerce and customer engagement organization are now consolidated under the SAP Customer Experience business unit to support a consistent brand experience.

1. Dashiell S. Cruz
| 256-682-4152 | Birmingham, AL | cruz.dashiell@gmail.com |
Experience
SAP / SAP SalesCloud formerly CallidusCloud – Implementation Consultant
Birmingham, AL 35249 – (April 2018 - Present)
 Contributes to a cloud-based software team with activities ranging from customer-contract development to fathering through
final project implementation on multiple medium to long-term projects.
 Assists with configuring and optimizing solutions using best practices for project delivery.
 Develops, schedules,and executes software test scenarios to confirm contractualcommitments are met.
 Creates conversion/mapping documentation and interface configurations for inbound and outbound data.
 Tests data feeds and work with clients to resolve any discrepancies via teleconference, WebEx, and Zoom tag-ups.
 Writes advanced SQL to generate reports in Microsoft SQL Server Report builder (SSRS).
 Performs hands-on solution demonstrations and client training to support implementation efforts .
 Reviews configurations/solutions forperformance, usability and supportability improvements.
 Collaborates with a remote partners and tracks project health and status using Smartsheets and cloud-based Kanban boards.
 Takes ownership of projects and creating personal relationships to research and resolve my client’s issues.
 Configures systemsecurity, which includes configuration of Single Sign-On capabilities, defining administrator roles, and
tracking authorized userdata to my client’s assets.
 Utilizing Jaspersoft Studio, Excel, Groovy, and SSRS, to develop dynamic-dashboard reports.
 Documenting essentialproject and solution elements including business requirements, configuration components,
deployment processes and client user guides.
The University of Alabama in Birmingham | Engineering and Innovative Technology Development – Systems Engineer
Birmingham, AL 35249 – (September 2017 - Present)
 Database administrator of a database monitoring second-by-second data of~20 cold-stowage payloads aboard Expedition 52
of the International Space Station (ISS).
 Producing cold-stowage operations training material for astronauts aboard the ISS.
 Communicating with the Huntsville Operations Support Center (HOSC) out of NASA-MSFC to liaise engineering
applications to Expedition 53 crew members.
 Reviews drawings of Rapid Freeze prototypes in Solid Edge for release to manufacturing.
 Responsible for supporting cold-stowage flight integration and operations for UAB EITD’s designed and built hardware
systems operating onboard Space-X and Orbital ATK’s rockets.
 Responsibilities also include the review and analysis of cold-stowage payload performance data in LabView, improving user
experiences, and creating safety requirements.
 Development of procedures and operations plans, and real-time interaction with the HOSC to provide operational overviews
and payload support,as needed.
 Providing 24-hr, on call, remote support for a multi-disciplinary engineering team, in areas such as project documentation,
hardware testing, disk-on-chip replacements, and safety-interface requirement verifications.
NASA DEVELOP Program – Project Manager
Marshal Space Flight Center – (August 2016 – September 2017)
Huntsville, AL 35899
 Managed a team of software developers tasked with creating and maintaining an interactive mapper platform that integrates
~74 GIS projects that provides the public with a visual of NASA DEVELOP’s impact.
 Coordinated the creation of quality control documentation with a data collection team tasked with analyzing feedback on user
experiences to refine the interactive mapper.
 Collaborated with a team of GIS architects to ensure regulations were followed with respect to privacy, data,and integration .
 Fostered communication between cross-functional teams as we built our maps in JavaScript with the Leaflet API, edited the
style with CSS, queried project data with MySQL, and hosted the mapper with PHP.
 Launched an interactive mapper with more features than proposed,at no extra cost to the organization, under time, and within
budget using the agile project management methodology.
 Creating training materials to facilitate workshops to assist with effectively managing risk, cost,time, scope,and quality for
future iterations.
NASA DEVELOP Program – Assistant Project Manager | Impact Analysis Fellowship
Marshal Space Flight Center – (August 2016 – September 2017)
Huntsville, AL 35899

2.  Work collaboratively with NASA Environmental Scientists and Project Partner endorsers to establish and define strategic
goals for technical agile projects.
 Defines the vision for project scope,aligns project with NASA mission and strategic plans, and calculates preliminary return
on investment (ROI) and resource schedules for technical agile projects.
 Determined the structure and size of teams based on resources allocated in the budget.
 Support node leadership with great attention to detail towards the logistics, planning and management of competing team
priorities utilizing project backlogs and swim lane flowcharts.
 Keep team projects on track by surfacing decision items from project owners, while translating resulting decisions into
actionable guidance for cross-functionalagile teams.
 Recruit, manage and coordinate the activities of NASA DEVELOP teams to align with the vision of NASA leadership.
 Develop “Request for Proposal" documents for project services,IT services and major equipment items as deemed necessary.
 Create project documents such as proposals for review by potential, domestic and international, project partners.
 Manage and coordinate the responsibilities of project manager, alongside SSAI contractors and the NASA leadership to
ensure the successful(i.e. safe, timely, high quality, cost effective, legal) execution of technical agile projects within budget.
 Tracks the status ofagile projects and personnelusing project scorecards,quick standup meetings,and Kanban / task boards
and SharePoint like software.
 Produced and refined the communication plan for the agile team depending on the feature or sprint.
 Ensure team’s foster frequent engagement to guarantee a healthy working environment during each feature of a sprint.
 Coordinates team building activities with NASA fellows, project endorser’s, subject matter experts, and other NASA
essentialpersonnelwith A/V equipment.
 Provides qualification and mission reflection documentation for Agile projects by affinitizing the teams concerns in a
Lessons Learned Report.
 Liaison between leaders of the FEMA directorate and NASA personnel.
 Maintain technical skills in the latest techniques for project management and engineering technology as applied to the agile
project needs.
NASA DEVELOP Program – GIS Analyst
Marshal Space Flight Center – (January 2017 – September 2017)
Huntsville, AL 35899
 Created a flood probability python script that can detect flooding throughout the MississippiRiver Basin from a previously
engineered algorithm.
 Improved FEMA’s and other disasterresponse organizations ability to respond to pluvial and fluvial flood events with a
python script.
 Clipped LandScan, HIFLD, and NLCD 2011 data to the MississippiRiver Basin, then extracted all the data that intersected
with flood waters to create a flood impact map.
 Tested the automated algorithm on multiple flood events that occurred throughout the MississippiRiver Basin in 2016.
 Discussed areas of most interest with FEMA to determine which flood events were most pertinent to the agencies mission.
 Prepared and submitted research for publication.
NASA DEVELOP Program – GIS Project Lead
Marshal Space Flight Center – (September 2016 – December 2016)
Huntsville, AL 35899
 Designed an algorithm to classify water from land using the spectral signature derived from the Landsat 8 NDWI.
 Utilized the global water mask to remove expected water from Landsat 8 scenes.
 Produced a flood exposure map of probable flooding within a given area for use in flood monitoring, decision making, and
damage assessment.
 Performed data analysis on NDVI, NDWI, and NIR/SWIR to determine the spectral signatures that bes t separate water from
land features.
 Oversaw the visual accuracy assessment and confusion matrix performed to score the accuracy of each of the spectral
signatures ability to correctly identify water versus land.
 Coordinated partnerships between the United States Geological Survey (USGS), Federal Emergency Management Agency
(FEMA), NASA’s Short-term Prediction Research and Transition Center, and NASA DEVELOP.
NASA DEVELOP Program – Geospatial Research Consultant
Marshal Space Flight Center – (April 2016 – September 2016)
Huntsville, AL 35899
 Identifying Chacoan community sites profiles, such as roads and homesteads,throughout the Chaco Canyon for the National
Park Service (NPS).
 Creating preservation and protection strategies by using NASA Earth observations,assisting the NPS with updating water,
climate change,waste, and air policies which will then be used to update Congress.

3.  Supporting a team that creates Urban Development Risk maps and Environmental Suitability maps for the San Juan Basin,
utilizing data from the Bureau of Land Management for protecting the NPS’s mineral rights under the Mineral Leasing Act
and Amendments (30 U.S.C. 181 et seq.)
 Inputting high resolution data, provided by WorldView 3 and Terra ASTER, into a Geographic Information Systems (GIS)
software to provide environmental health and suitability data to showwhere there have been biological, environmental, and
site disturbances,which will then be used to find Chacoan roads and houses and provide protection for sites under the
Cultural / Historical Protection and Preservation Acts in the field.
 Preparing Digital Elevation models to betterunderstand the topography and hydrological features of Chacoan communities.
 Creating surface reflectance data using Landsat 8 OLI data to visually update Chacoan points of interest.
 Preparing Digital Elevation Models using SRTM-v2 C-band data to better understand the topographic and hydrological
features of the study area.
 Generating Socioeconomic maps of the San Juan Basin utilizing SEDAC data and otherpopulation data acquired from the
United States Geological Survey (USGS) to provide regulatory assistance with the Leasing of Properties in Park Areas (26
CFR Part 13).
 Operating ArcMap 10.3 and Python 2.7 to manipulate / analyze, enhance,and create maps for Chacoan sites.
 Leadership experience training analysts on the uses of Princeton’s Maximum Entropy modeling software and other technical
programs.
 Produced a video presentation session (VPS) of our team’s analysis over the San Juan Basin which will assist the NPS.
 Assist,organized, and executed formal and informal team meetings to update the team of interface issues.
 Liaison between the University of Nebraska, NASA Socioeconomic Data and Applications Center (SECAC), LANDFIRE,
and the Oak Ridge National Laboratory.
Defense Commissary Agency – Skilled Trade
Redstone Arsenal, Alabama 35898
Pay Grade: WG-7407-07 – (July 2005 – August 2016)
 Acting Team Lead for all areas of work based analysis,mitigating work Environment Health and Safety (EHS) policies, and
implementing ergonomical safety logistical compliance.
 Assist military and civilian officers with regulatory procedures mandated by the Occupational Safety and Health
Administration (OSHA) and regularly provided an update of field conditions.
 Experience providing detailed and specialized inventory details to military and civilian officers, safety compliance analysis,
and operations training for the Federal Government.
 Expert developing performance based audits,unique operations and health management compliance content in a military
setting,assisting sites with new employee orientation, and compliance with the nation’s military rules and regulations.
 Provides civilian officers with direction in a team environment, ensuring compliance with the nation’s military policies.
 Intermediate understanding ofIntegrated Defense Acquisition, intelligence technology,and Logistics Life Cycle System
documentation.
 Mastered database management skills ensuring the accuracy of received content is in accordance with DoD regulations.
 Specialist developing marketing strategies that increased store sales by 8.5 percent during 2015.
 Utilizes Core Office programs to create official documentation for the Federal Government.
Education
Bachelorsof Arts in Political Science with a Concentration in Earth System Science / Geographic Information Systems
The University of Alabama in Huntsville
Graduation Date: May 1, 2016
The University of Alabama in Huntsville – Independent Research
UAHuntsville – (Jan 2008 – May 2016)
Huntsville, AL 35899
 Spearheaded research for UAH linking FEMA Relief Funding with Declared Natural Disaster Areas using MODIS, GRACE,
MaxEnt, LANDSAT, EO-1 satellites, and ArcGIS 10.
 Expert conducting geospatialstatistical analysis and modeling the Huntsville, AL watershed using GIS.
 Flexible Work Schedule with 5 + years’ experience of reporting skills.
 Data acquisition and identification of geological compromises in the local biology, geology, and soil of the Rocket City using
GIS 10 and studied State Implementation Plans.
 Mastered the skills to perform geospatial analysis of data in ArcGIS.
 Proficient technical skills working with Raster and Vector data within ArcGIS 10 and other Radar technologies; with a strong
understanding ofMeteorology and forecast modeling.
 Work experience utilizing Tiger, Oracle, DEM’s, DOQ’s, DRG’s, and DLG’s files, scripting, and managing database queries
for environmental health projects.
 Preparing datasets for creative visualization modeling, analysis,and presentations for team projects.
 Self-starter, detail oriented, with strong written / math and physics / networking / and verbal skills.

4.  Proficient computer applications skills: Microsoft Office 2016 Suite as well as creating digital media for a retail business.
 Mastered: Windows XP/Vista/7/8/10 operating systems,Mac OSX, iMovie, Boot-Camp, Fax Machines,and the
Environmental Systems Research Institute (ESRI) software suite.
 Pollution Problems
 Hydrology
 Civil Liberties
 Remote Sensing
 Physical Geology
 Atmospheric Science and Meteorology
 Severe and Hazardous Weather
 Modern / Contemporary / Classical Political Philosophy
 Environmental Challenges of the 21st Century
 Environmental Threats & Policy
 Environmental Archaeology
 Technical Writing
 Geographic Information Systems
 Elements of Statistical Analysis
 Global Climate Change & Infectious Diseases
 Changing Face of Conflict in the 21st Century
Certifications
Project Management Institute
 Advanced SQL Server for Data Scientists | May 2018 | Certificate ID: AUYQH-oY2FHurX_sRUXUmOhtSPGr
 Advanced SQL Server: Reporting Services | May 2018 | Certificate ID: AUYQH-oY2FHurX_sRUXUmOhtSPGr
 Database Foundations:Creating and Manipulating Data | May 2018 | Certificate ID: AUGZfXMKRTnsqN1xTH9F2CRi5E9J
 Project Management Foundations:Communication | May 2018 | Certificate ID: Ab4OgO4r3iAbfqo_NSt6OgWXLoTN
 Querying Microsoft SQL Server 2012 | May 2018 | Certificate ID: Ac95ZKu44KyHj_6EVLjy40rOkFPx
 Agile Project Management | Nov 2106 | Certificate ID: AbdYPEJf-riueER5Ev91LdXvgg3b
 Strategic Planning Fundamentals | Dec 2016 | Certificate ID: AVpzOIMX-ZRWxGCCFQGvC-LYYkA-
 Leading Projects | Dec 2016 | Certificate ID: AQv4YsJGlWkZsRPZexrBPn1ImUEW
 SQL Essential Training | Sep 2017 | Certificate ID: AUtBAlucGLch9X4Z_kiU50AeDmmA
Awards
 Von Braun Symposium - 1st Place - Science Category
 PASSION Awards (2014, 2015)
 Time Off Awards (2009, 2010, 2011, 2012)
 Career Tenure Completion 2009
 Monetary Performance Awards (2010, 2011, 2012,
2015)
 Outstanding Performance Appraisals (2013, 2014,
2015
Presentations
 Cruz, D. (Aug 2017) Interactive Mapper Demo & NASA DEVELOP Programmatic Overview. Washington,D.C.
 Cruz, D. (Aug 2017) Utilizing NASA Earth Observations to Classify Wetland Extent in Rwanda in Support of United
Nations Sustainable Development Goals. Mobile, Alabama.
 Cruz, D. (May 2017) Building Capacity with NASA DEVELOP. GEOGLOW/IGWCO 2017 Business Meeting. Tuscaloosa,
Alabama.
 Cruz, D. (April 2017) Seeking Ancient Roadbeds around Chaco Culture National Historical Park. George Wright Symposium
(GWS). Norfolk, Virginia.
 Cruz, D., Bartkovich, M., McVey, N., & Baldwin-Zook, H. (May 2017). Automating Mapping of Flood Events in the
MississippiRiver Basin Utilizing NASA Earth Observations. NASA DEVELOP Closeout. ST-11. Huntsville, Alabama.
 Cruz, D., Bartkovich, M., McVey, N., Ploetz, C., & Callaway, O. (December 2016). MississippiRiver Basin Disasters I.
NASA DEVELOP Closeout.
 Cruz, D. (October 2016) Utilizing NASA Earth Observations to Identify Chacoan Community Signature Profiles throughout
the San Juan Basin to Assist with Preservation and Protection Strategies. HySPIRI Conference. California Institute of
Technology,Pasadena, California.
 Cruz, D., Neeley, S., Herndon, K., & Schick, R. (August 2016). Chaco Canyon Cross-Cutting. NASA DEVELOP Closeout.
ZP-11. Huntsville, Alabama.
Volunteer
 UAH Systems Management and Production Center (SMAP) InSPIRESS Outreach Project Judge 2017
 Mt. Olive Church Adult & Young Adult Bible Study Licensed Minister 2016

5.  Panoply Arts Festival Committee Chairman, Huntsville Arts Council 2006-2013
 Habitat for Humanity Volunteer 2005-2011
Affiliations:
 Group on Earth Observations Global Water Sustainability Initiative (GEOGLOWS)
 TEDxHuntsville Event Board 2017
 SGA – 2016 Senator Elect
 Sigma Nu – New Member Educator
 Huntsville Arts Counsel – Tent Co-Chairman
 Habitat for Humanity – Volunteer
 Mount Olive MB Church – Licensed Minister
References:
 Upon Request