Capital Credit Card Services is a global credit card processing conglomerate headquartered in Dallas, TX with offices worldwide. It recently merged with several other credit card companies. Its current IT infrastructure uses thousands of Linux servers and an Oracle database, but this heterogeneous system may be inadequate to handle the increased workload from the mergers. The document discusses moving to a cloud-based system and using a heterogeneous environment sourcing from various hardware and software vendors as a possible recommendation to address these issues. This would provide benefits like reduced costs, better performance and innovation, but may take time and organizational changes to implement properly.

1. Mohammed Albeshri, Gowthaman
Karunanidhi, Priya Anantharaman, Kalyani
Pattiwar, MohammedShahapure, Ken Shen,
Zizhao Yan

2. Capital Credit Card Services

 Global credit card processing conglomerate
 Merged with several international credit card processing
companies
 Headquarters in Dallas, TX
 Offices in NYC, Washington, D.C., London, Tokyo,
Johannesburg, New Delhi, Beijing, and Buenos Aires

3. Capital Credit Card Services

 Mission Statement
 Be a leader in the industry with excellent service
 Provide outstanding customer service based on excellent
sales and innovative solutions
 Facilitate economic development around the world by
providing services to commercial and residential customers
 Achieve a superior, ethically based, long-term return on
investment for shareholders of the corporation

4. Capital Credit Card Services

 Current Situation
 IT Department provides some services
 Applications were designed, implemented, and maintained
by Capital Credit Card employees
 Currently run on heterogeneous server farm with thousands of
Linux servers and uses an Oracle database for data
management
 Machines consist of PCs connected to the application
system that run on the servers
 Inadequate to perform increased workloads resulting from
the impending merger
 Merger locations have similar systems as CCCS

5. Possible Directions

 Enterprises will create a homogeneous environment by
sourcing all hardware from a single vendor and likewise
the software
 Enterprises will create a heterogeneous environment by
sourcing both hardware and software from those vendors
offering the “best of breed”
 Enterprises will need to consider the environment impact
(i.e. the carbon footprint) of the computing environments
 Enterprises will continue to distribute their computing
resources
 Enterprises will consolidate and centralize their
computing environment

6. Recommendation

Enterprises will create a heterogeneous environment by sourcing both hardware
and software from those vendors offering the “best of breed”
 Definition
 Using hardware and system software from different vendors. Organizations
often use computers, operating systems and databases from a variety of
vendors
 Advantages
 Different platforms and operating systems have different characteristics and
one may be better suited to a particular task.
 Multiple vendors reduces risk; and helps in managing increased workloads
 Having systems running many different operating systems gives users
access to a wider range of application software
 Cloud Based Solution
 System will currently handle 1 Billion transactions per day
 Security will meet or exceed current standards
 Cloud Service Automation (CSA) S/W
 It offers heterogeneous support, an extensible platform, and complete
application, database, and middleware cloud management

7. Benefits

 Benefits
 Reduced Capital Costs
 Richer Functionality
 Robust
 Highly Automated
 Better performance
 More Innovation and choices

8. Issues

 Issues
 Need to put a greater emphasis on Third Party Oversight to
ensure that all vendors meet federal and corporate policies
and regulations.
 May take time
 Organizational resistance

9. Personnel Needed to Support

Personnel from Three Teams:
 Management Team
 For making administrative decisions necessary
 IT/ Technology Team
 For actually making the plan work
 Middle Management
 Act as a connection between high and low level staff for
better communication

10. Comparison

 Heterogeneous Environment
 No Vendor Lock-in
 Avoids problems during Vendor Bankruptcy
 Capable of Handling increased workload
 Consolidating & Centralizing computing environments
 Make efficient use of available hardware
 Apply load balance techniques
 Firm-wide Corporate & Federal Policies
 Ensure policies are followed by the newly merged
 Ensure proper transition into the new environment through
training

11. References

 http://www.windowsecurity.com/articles/Securing-Network-Era-
Heterogeneity.html
 http://www.oracle.com/us/products/applications/master-data-
management/047208.pdf

12. Thank You

Questions?