ISO certification certifies that a management system, manufacturing process, service, or documentation procedure meets standards for quality assurance. The International Organization for Standardization (ISO) develops standards to ensure quality, safety, and efficiency. ISO certifications cover many industries and ensure consistency. ISO 9001 certification includes the ISO, a standard number (9001), and version year. It defines quality management criteria to help businesses improve efficiency and customer satisfaction. The latest version is ISO 9001:2015. ISO 20000 certification can help IT service providers benchmark management, improve services, meet customer needs, and undergo independent reviews. It offers benefits like competitive differentiation, market access, assurance of meeting requirements, and optimizing resources.