Key trusted identities solutions that provide a truly
secure and frictionless omni-channel experience
F I N D O U T M O R E >
Innovation that helps meet
compliance and enables
your digital business
Don’t let regulations and compliance
standards such as PSD2, PCI DSS, or
FFIEC hold you back. We reduce risk
and help you enable a secure digital
banking experience while addressing
Transaction verification and signing security compliance.
The increasing sophistication and frequency of fraudulent
attacks requires you to secure transactions with strong
authentication, without hindering the customer experience.
Our solutions will empower your customers to quickly and
easily verify transactions through mobile solutions such as
out-of-band mobile push notifications and mobile smart
credentials.
Advanced adaptive athentication
Consumers want a secure yet frictionless banking experience.
Adaptive authentication provides an innovative approach by
adding a transparent layer of security for your customers.
Assess a range of contextual attributes in real-time, and
provide deep security and identity insights during login.
This leads to fewer step-up challenges and help desk calls
and reduces the number of fraudulent transactions.
Device reputation
Ensure the integrity of your customer’s device before
they open an account, sign into their banking applications,
or conduct a transaction. Our device reputation solution
allows you to add a layer of security while reducing any
unnecessary customer involvement, providing a seamless
and transparent experience. By relying on multi-factor
authentication only when necessary, device reputation
allows your organization to balance usability and security.
Mobile innovations
Customers can now manage all of their banking needs
with the device they love most – their mobile device.
Mobile enables push notifications as well as transparent
authentication methods such as touch ID and facial
recognition
Digital Onboarding Made Easy with the Inception of AI-Based AlgorithmsSignzy
Today, customer's demands are increasing continuously for better digital banking experiences as they get in other industries. There are some reasons in which banks can focus to revolutionize the onboarding experience such as Digitize processes, indeed, Allow customers to bank anytime, Collect data once and Personalize experiences. for more details, visit Signzy today!
With the potential to create everything from new revenue opportunities, to increased customer acquisition to cost savings, mobile is changing the landscape of banking as we know it. The rollout of foundational mobile services is already yielding tremendous success, and by increasing security while keeping a keen eye on user experience, leading banks and financial services providers can offer more advanced mobile services, which will play a key role in their growth strategies.
By broadening mobile banking offerings, financial institutions will be positioned to increase mobile transactions, shift transactions away from higher-cost channels, and retain and attract more customers.
To be successful with mobile, VASCO understands that banks need to pay close attention to the security of mobile applications and consumers, without creating challenges for the user experience.
5 Digital Onboarding Trends To Watch In 2024.pdfVeri5digital
Digital onboarding is the new method of onboarding customers in this digital era. Let us look out for the trends in this sector that we will be encountering in 2024
The increased use of digital capabilities and channels across all industries has had and continues to have a dramatic impact on how customers expect to engage with their bank. Knowing that you only have one chance to make a first impression puts great pressure on providing a customer-friendly, frictionless experience for how a customer becomes your customer. The onboarding journey is the customer’s first impression of how they will be able to interact you with the bank once an account is opened. Additionally, ensuring a smooth onboarding process can give the banks an edge over competitors as well as enhancing how existing customer relationships are expanded with new products and services.
Digital Onboarding Made Easy with the Inception of AI-Based AlgorithmsSignzy
Today, customer's demands are increasing continuously for better digital banking experiences as they get in other industries. There are some reasons in which banks can focus to revolutionize the onboarding experience such as Digitize processes, indeed, Allow customers to bank anytime, Collect data once and Personalize experiences. for more details, visit Signzy today!
With the potential to create everything from new revenue opportunities, to increased customer acquisition to cost savings, mobile is changing the landscape of banking as we know it. The rollout of foundational mobile services is already yielding tremendous success, and by increasing security while keeping a keen eye on user experience, leading banks and financial services providers can offer more advanced mobile services, which will play a key role in their growth strategies.
By broadening mobile banking offerings, financial institutions will be positioned to increase mobile transactions, shift transactions away from higher-cost channels, and retain and attract more customers.
To be successful with mobile, VASCO understands that banks need to pay close attention to the security of mobile applications and consumers, without creating challenges for the user experience.
5 Digital Onboarding Trends To Watch In 2024.pdfVeri5digital
Digital onboarding is the new method of onboarding customers in this digital era. Let us look out for the trends in this sector that we will be encountering in 2024
The increased use of digital capabilities and channels across all industries has had and continues to have a dramatic impact on how customers expect to engage with their bank. Knowing that you only have one chance to make a first impression puts great pressure on providing a customer-friendly, frictionless experience for how a customer becomes your customer. The onboarding journey is the customer’s first impression of how they will be able to interact you with the bank once an account is opened. Additionally, ensuring a smooth onboarding process can give the banks an edge over competitors as well as enhancing how existing customer relationships are expanded with new products and services.
8 Reasons You Should Switch to Biometrics Authentication for Digital OnboardingPanamax, Inc
Many industries leverage AI-powered smart biometrics solutions to counteract security threats and meet updated know-your-customer (KYC) standards during client onboarding. Our Smart Biometrics solution helps enterprises, governments, and API partners verify users in real-time using robust features, including customizable workflows, API-based framework, data accuracy, and document management.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Digital has become the way forward for banks across the world. The coronavirus pandemic has accelerated the need for digital transformation and many forward-thinking banks have adopted a digital-first strategy swiftly to keep pace with the new demands. Download the document to know more.
#digitaltransformation #strategy #digital #innovation #fintech #banks #ai #banking #cx
#customerexperience #customersatisfaction #customerservice #finance
The Essence of Online ID Verification for Enhanced User Authentication.pdfIDMERIT IDMERIT
The significance of a robust identity verification process cannot be overstated while businesses are struggling to deal with online frauds & thefts. The online transactions are growing continuously, ensuring safe and trusted user authentication becomes a mandatory concern for businesses and service providers. One key solution that takes center stage in this endeavor is online ID verification.
https://www.idmerit.com/blog/the-essence-of-online-id-verification-for-enhanced-user-authentication/
Empower financial inclusion with branchless bankingNikunj Gundaniya
DigiPay began its journey in the year of 2019
under the umbrella of Peerbits, a leading mobile
application development company. DigiPay has
come up with several digital financial solutions
such as Mobile Money, Agency Banking,
Automated Fuel Solution, Parking Solution, etc.
DigiPay has earned its reputation as a technology
solution provider with a global market approach
for Fintech Solutions. DigiPay leverages
cutting-edge technologies to deliver superior
FinTech solutions that cater to Non-Banking
Financial Institutions, Enterprises, Banks, MNOs
and Telcos.
PayNet Mobile Banking Introduction 2017Tushar Belwal
Overview of the mobile banking services provided by PayNet Systems Pvt Ltd www.paynet.pro. The presentation highlights our technology offerings and SAAS architecture that banks can use to create multiple services.
Customer Experience in Banking and Financial services.pdfFCI CCM, Inc.
Banks realize the importance of
omnichannel customer experience as it offers opportunities to engage
interactively with the customers,
provide customized products and
personalized services.
An omnichannel approach allows
banks to use all available marketing platforms to have a seamless and optimized customer experience. On the other hand, the consumer will
switch seamlessly from your app to your website to push notifications to social media while receiving consistent branding and messaging.
Move your customer authentication to the next level!Ivona M
In this presentation you will learn:
-Industry best practices in ensuring the highest security and improved user experience.
-How to prevent fraud with advanced SCA techniques.
-Solving operational issues and optimizing costs with the all-in-one authentication system.
-Real examples of practical steps to ensure seamless UX.
-How to enhance your existing VPN security for remote work.
-From OTP to push and biometry – which authentication method is the best fit for your business needs.
For more info go to https://sxs.asseco.com/
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Digital Transformation in Banking Financial Services Industrydrishtipuro1234
Digital Transformation is more than just moving from traditional banking system to a digital one. It is a vital change in how banks and other financial institutions learn about, interact with, and satisfy customer’s needs. The age of “Customer is King” has truly arrived.
DigiPay began its journey in the year of 2019
under the umbrella of Peerbits, a leading mobile
application development company. DigiPay has
come up with several digital financial solutions
such as Mobile Money, Agency Banking,
Automated Fuel Solution, Parking Solution, etc.
Mobile banking software solutions and technology from CR2 is compatible to any mobiles devices offers customers a personalized service. It helps banks to easily maintain their mobile banking channel.
Introducing CorkVSoft- Fintech. We are a joint venture between Cork Information Technology Bahrain and VSoft Corporation USA
Have a glimpse at our overview page to know about us or follow our linkedin / webpage to know about our offerings
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
Digital vs. Paper Statements- How Banks Can Best Serve CustomersGriffin McGahey
In an increasingly digital world, banks must find effective ways to communicate with customers. As the financial industry has shifted toward digital banking, online statements, and mobile apps have become the norm. However, many customers still appreciate the convenience and clarity of paper statements.
Manipulating Social Media to Undermine Democracy 2017 Final Alireza Ghahrood
his report was made possible by the generous support of the U.S. State Department’s Bureau of Democracy, Human Rights and Labor (DRL), Google, the German Federal Foreign Office, the Internet Society, Yahoo, and Golden Frog. The content of this publication is the sole responsibility of Freedom House and does not necessarily represent the views of its donors.This booklet is a summary of findings for the 2017 edition of Freedom on the Net. A full volume with 65 country reports assessed in this year’s study can be found on our website at www.freedomonthenet.org.
Manipulating Social Media to Undermine Democracy Online content manipulation contributed to a seventh consecutive year of overall decline in internet freedom, along with a rise in disruptions to mobile internet ser-vice and increases in physical and technical attacks on human rights defenders and independent media.Nearly half of the 65 countries assessed in Freedom on the Net 2017 experienced declines during the coverage period, while just 13 made gains, most of them minor. Less than one-quarter of users reside in countries where the internet is designated Free, meaning there are no major obstacles to access, onerous restrictions on content, or serious violations of user rights in the form of unchecked surveillance or unjust repercussions for legitimate speech.The use of “fake news,” automated “bot” accounts, and other manipulation methods gained particular atten-tion in the United States. While the country’s online environment remained generally free, it was troubled by a proliferation of fabricated news articles, divisive partisan vitriol, and aggressive harassment of many journalists, both during and after the presidential election campaign. Russia’s online efforts to influence the American election have been well documented, but the United States was hardly alone in this respect. Manipulation and disinformation tactics played an important role in elections in at least 17 other countries over the past year, damaging citizens’ ability to choose their leaders based on factual news and authentic debate. Although some governments sought to support their interests and expand their influence abroad—as with Russia’s disinformation campaigns in the United States and Europe—in most cases they used these methods inside their own borders to maintain their hold on power
Countering Terrorism, Preventing Radicalization and Protecting Cultural Herit...Alireza Ghahrood
Abstract. The number of terrorist attacks that have brought about bloodshed and
left a mark on recent history have spotlighted once again the need to stem the attempts by terrorist organizations to conduct attacks within the EU, forestalling the
intentions of the martyrs-to-be. The Islamic State of Iraq and Syria (ISIS) is undoubtedly the terrorist group that, more than others, has taken advantage of Internet,
not only as a tactical means of coordination, but also as a tool to carry out proselytism, recruitment, propaganda, and fundraising. As one could imagine, constantly
monitoring the Internet for these activities is an extremely complex and time-consuming activity, requiring a huge amount of money and manpower, and resulting in
very poor – and only temporary – outcomes. To stem this rapidly spreading phenomenon, it can be useful to focus the attention of decision-makers, intelligence and
law enforcement on a possible profile of a “cyber terrorist”.
This paper aims at tracing the identikit of a possible “cyber terrorist” that is as
broad and consistent as possible.
Keywords. Al-Qaeda, cyber terrorist, Internet, ISIS, Islamic State, profiling, propaganda, proselytism, recruiting, terrorist organizations
More Related Content
Similar to Identity and Access Management Solutions for Financial Institutions
8 Reasons You Should Switch to Biometrics Authentication for Digital OnboardingPanamax, Inc
Many industries leverage AI-powered smart biometrics solutions to counteract security threats and meet updated know-your-customer (KYC) standards during client onboarding. Our Smart Biometrics solution helps enterprises, governments, and API partners verify users in real-time using robust features, including customizable workflows, API-based framework, data accuracy, and document management.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Digital has become the way forward for banks across the world. The coronavirus pandemic has accelerated the need for digital transformation and many forward-thinking banks have adopted a digital-first strategy swiftly to keep pace with the new demands. Download the document to know more.
#digitaltransformation #strategy #digital #innovation #fintech #banks #ai #banking #cx
#customerexperience #customersatisfaction #customerservice #finance
The Essence of Online ID Verification for Enhanced User Authentication.pdfIDMERIT IDMERIT
The significance of a robust identity verification process cannot be overstated while businesses are struggling to deal with online frauds & thefts. The online transactions are growing continuously, ensuring safe and trusted user authentication becomes a mandatory concern for businesses and service providers. One key solution that takes center stage in this endeavor is online ID verification.
https://www.idmerit.com/blog/the-essence-of-online-id-verification-for-enhanced-user-authentication/
Empower financial inclusion with branchless bankingNikunj Gundaniya
DigiPay began its journey in the year of 2019
under the umbrella of Peerbits, a leading mobile
application development company. DigiPay has
come up with several digital financial solutions
such as Mobile Money, Agency Banking,
Automated Fuel Solution, Parking Solution, etc.
DigiPay has earned its reputation as a technology
solution provider with a global market approach
for Fintech Solutions. DigiPay leverages
cutting-edge technologies to deliver superior
FinTech solutions that cater to Non-Banking
Financial Institutions, Enterprises, Banks, MNOs
and Telcos.
PayNet Mobile Banking Introduction 2017Tushar Belwal
Overview of the mobile banking services provided by PayNet Systems Pvt Ltd www.paynet.pro. The presentation highlights our technology offerings and SAAS architecture that banks can use to create multiple services.
Customer Experience in Banking and Financial services.pdfFCI CCM, Inc.
Banks realize the importance of
omnichannel customer experience as it offers opportunities to engage
interactively with the customers,
provide customized products and
personalized services.
An omnichannel approach allows
banks to use all available marketing platforms to have a seamless and optimized customer experience. On the other hand, the consumer will
switch seamlessly from your app to your website to push notifications to social media while receiving consistent branding and messaging.
Move your customer authentication to the next level!Ivona M
In this presentation you will learn:
-Industry best practices in ensuring the highest security and improved user experience.
-How to prevent fraud with advanced SCA techniques.
-Solving operational issues and optimizing costs with the all-in-one authentication system.
-Real examples of practical steps to ensure seamless UX.
-How to enhance your existing VPN security for remote work.
-From OTP to push and biometry – which authentication method is the best fit for your business needs.
For more info go to https://sxs.asseco.com/
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Digital Transformation in Banking Financial Services Industrydrishtipuro1234
Digital Transformation is more than just moving from traditional banking system to a digital one. It is a vital change in how banks and other financial institutions learn about, interact with, and satisfy customer’s needs. The age of “Customer is King” has truly arrived.
DigiPay began its journey in the year of 2019
under the umbrella of Peerbits, a leading mobile
application development company. DigiPay has
come up with several digital financial solutions
such as Mobile Money, Agency Banking,
Automated Fuel Solution, Parking Solution, etc.
Mobile banking software solutions and technology from CR2 is compatible to any mobiles devices offers customers a personalized service. It helps banks to easily maintain their mobile banking channel.
Introducing CorkVSoft- Fintech. We are a joint venture between Cork Information Technology Bahrain and VSoft Corporation USA
Have a glimpse at our overview page to know about us or follow our linkedin / webpage to know about our offerings
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
Digital vs. Paper Statements- How Banks Can Best Serve CustomersGriffin McGahey
In an increasingly digital world, banks must find effective ways to communicate with customers. As the financial industry has shifted toward digital banking, online statements, and mobile apps have become the norm. However, many customers still appreciate the convenience and clarity of paper statements.
Similar to Identity and Access Management Solutions for Financial Institutions (20)
Manipulating Social Media to Undermine Democracy 2017 Final Alireza Ghahrood
his report was made possible by the generous support of the U.S. State Department’s Bureau of Democracy, Human Rights and Labor (DRL), Google, the German Federal Foreign Office, the Internet Society, Yahoo, and Golden Frog. The content of this publication is the sole responsibility of Freedom House and does not necessarily represent the views of its donors.This booklet is a summary of findings for the 2017 edition of Freedom on the Net. A full volume with 65 country reports assessed in this year’s study can be found on our website at www.freedomonthenet.org.
Manipulating Social Media to Undermine Democracy Online content manipulation contributed to a seventh consecutive year of overall decline in internet freedom, along with a rise in disruptions to mobile internet ser-vice and increases in physical and technical attacks on human rights defenders and independent media.Nearly half of the 65 countries assessed in Freedom on the Net 2017 experienced declines during the coverage period, while just 13 made gains, most of them minor. Less than one-quarter of users reside in countries where the internet is designated Free, meaning there are no major obstacles to access, onerous restrictions on content, or serious violations of user rights in the form of unchecked surveillance or unjust repercussions for legitimate speech.The use of “fake news,” automated “bot” accounts, and other manipulation methods gained particular atten-tion in the United States. While the country’s online environment remained generally free, it was troubled by a proliferation of fabricated news articles, divisive partisan vitriol, and aggressive harassment of many journalists, both during and after the presidential election campaign. Russia’s online efforts to influence the American election have been well documented, but the United States was hardly alone in this respect. Manipulation and disinformation tactics played an important role in elections in at least 17 other countries over the past year, damaging citizens’ ability to choose their leaders based on factual news and authentic debate. Although some governments sought to support their interests and expand their influence abroad—as with Russia’s disinformation campaigns in the United States and Europe—in most cases they used these methods inside their own borders to maintain their hold on power
Countering Terrorism, Preventing Radicalization and Protecting Cultural Herit...Alireza Ghahrood
Abstract. The number of terrorist attacks that have brought about bloodshed and
left a mark on recent history have spotlighted once again the need to stem the attempts by terrorist organizations to conduct attacks within the EU, forestalling the
intentions of the martyrs-to-be. The Islamic State of Iraq and Syria (ISIS) is undoubtedly the terrorist group that, more than others, has taken advantage of Internet,
not only as a tactical means of coordination, but also as a tool to carry out proselytism, recruitment, propaganda, and fundraising. As one could imagine, constantly
monitoring the Internet for these activities is an extremely complex and time-consuming activity, requiring a huge amount of money and manpower, and resulting in
very poor – and only temporary – outcomes. To stem this rapidly spreading phenomenon, it can be useful to focus the attention of decision-makers, intelligence and
law enforcement on a possible profile of a “cyber terrorist”.
This paper aims at tracing the identikit of a possible “cyber terrorist” that is as
broad and consistent as possible.
Keywords. Al-Qaeda, cyber terrorist, Internet, ISIS, Islamic State, profiling, propaganda, proselytism, recruiting, terrorist organizations
Fighting in the “Grey Zone”: Lessons from Russian Influence Operations in Ukr...Alireza Ghahrood
Chairman Ernst, Ranking Member Heinrich, members of the Subcommittee on Emerging
Threats and Capabilities, thank you for the opportunity to speak about the lessons learned from
Russian influence operations in Ukraine.
Russia’s unconventional war against Ukraine has revealed a formidable toolkit of measures for
fighting in the so-called “grey zone,” from world-class cyber and electronic warfare capabilities
to sophisticated covert action and disinformation operations. Russia has used propaganda,
sabotage, assassination, bribery, proxy fronts, and false-flag operations to supplement its
considerable conventional force posture in eastern Ukraine, where several thousand Russian
military intelligence advisors, unit commanders, and flag officers exercise command and control
over a separatist force consisting of roughly 30,000-40,000 troops.
Moscow has been doing its homework. Recognizing that Russia’s conventional military
capabilities lag behind those of NATO, Russian Chief of the General Staff Valeriy Gerasimov
called in 2013 for investing in asymmetric capabilities to enable Russia to fight and win against
conventionally superior Western militaries. Gerasimov’s call for more emphasis on
unconventional warfare also coincided with a subtle but important shift in Russian foreign
policy. After Mr. Putin’s return to the Kremlin in 2012, Moscow dispensed with its post-Cold
War foreign policy of cooperating with the West where possible and competing where necessary.
Instead, the Kremlin now actively seeks to corrode the institutions of Western democracy,
undermine the transatlantic alliance, and delegitimize the liberal international order through a
continuous and sustained competition short of conflict that takes place across all domains.
However, even with Russia’s well-honed unconventional warfare capabilities, the United States
and its NATO Allies can prevail in this competition if we recognize the Kremlin’s goals for what
they are, develop smart strategies to counter them, properly align our institutional structures, and
invest in the right capabilities.
I will briefly discuss six areas where Russia has invested in significant unconventional or “new
generation warfare” capabilities, and suggest some responses the United States should consider.
All of the capabilities I will highlight were used during Russia’s invasion of Ukraine in 2014 and
remain on display as Russia continues to wage its unconventional war against the government in
Kyiv.
NATO - Robotrolling Report.NATO Strategic Communications Centre of ExcellenceAlireza Ghahrood
Robotic activity is highly dynamic. The online discussion about
the NATO presence in Poland and the Baltics shows sharp
changes in focus and intensity. The current reporting period
August–October has been comparatively free of large-scale,
politically motivated robotic interventions. In contrast, the
period March–July stands out as one in which content was
heavily promoted online.
Political actors use bot accounts in the social media space
to manipulate public opinion about regional geopolitics.
According to our estimate, such accounts produced 5–15% of
the activity about the NATO presence in Latvia and Estonia in
the period March–July 2017. Bot-generated messages differ
depending on the target audience. Messages aimed at the
West suggested that Russian exercises pale in comparison
with NATO operations. Messages targeted to the domestic
audience rarely mentioned the Russian exercises.
Russian-language bots create roughly 70% of all Russian messages about NATO in the Baltic States and Poland. Overall, 60%
of active Russian-language accounts seem to be automated.
In comparison, 39% of accounts tweeting in English are bots.
They created 52% of all English-language messages in the period August–October. Our data suggest Twitter is less effective
at removing automatically generated Russian content than it is
for English material. Nonetheless, we have seen improvement
in social media policing by the platform. A ‘cleaner’ social
media is good not only for individual users, but also for businesses. Pressure should continue in order to ensure further
improvements
DIGITAL HYDRA: SECURITY IMPLICATIONS OF FALSE INFORMATION ONLINEAlireza Ghahrood
The study investigates misinformation
and disinformation on social media in
the context of the rise of ‘fake news’
and the birth of the ‘post-truth’ era.
Are these concerns substantiated by
facts? What are the consequences of
these phenomena for the information
environment? Most importantly, do
these phenomena pose a threat for our
societal security? This study will provide
actionable knowledge by answering to
these questions.
This introduction is an attempt to position
the emergence of ‘fake news’ in a wider
societal context. Particular emphasis
is placed on the cognitive biases that
enable information manipulation. In turn,
this will lead to a discussion about the
tactics employed by adversarial actors
to carry out information activities
W32.Stuxnet has gained a lot of attention from researchers and media recently. There is good reason for this. Stuxnet is one of the
most complex threats we have analyzed. In this paper we take a detailed look at Stuxnet and its various components and particularly
focus on the final goal of Stuxnet, which is to reprogram industrial
control systems. Stuxnet is a large, complex piece of malware with
many different components and functionalities. We have already
covered some of these components in our blog series on the topic. While some of the information from those blogs is included here,
this paper is a more comprehensive and in-depth look at the threat.
Stuxnet is a threat that was primarily written to target an industrial
control system or set of similar systems. Industrial control systems are
used in gas pipelines and power plants. Its final goal is to reprogram
industrial control systems (ICS) by modifying code on programmable
logic controllers (PLCs) to make them work in a manner the attacker intended and to hide those changes from the operator of the equipment.
In order to achieve this goal the creators amassed a vast array of components to increase their chances of success. This includes zero-day
exploits, a Windows rootkit, the first ever PLC rootkit, antivirus evasion...
MIT Open Access Articles Why Employees (Still) Click on Phishing Links: An In...Alireza Ghahrood
Original Paper
Why Employees (Still) Click on Phishing Links: Investigation in
Hospitals
Mohammad S Jalali1,2, PhD; Maike Bruckes3, PhD; Daniel Westmattelmann3, PhD; Gerhard Schewe3, PhD
1Massachusetts General Hospital Institute for Technology Assessment, Harvard Medical School, Boston, MA, United States
2Massachusetts Institute of Technology Sloan School of Management, Cambridge, MA, United States
3Center for Management, University of Muenster, Muenster, Germany
Corresponding Author:
Maike Bruckes, PhD
Center for Management
University of Muenster
Universitaetsstraße 14-16
Muenster
Germany
Phone: 49 2518323539
Email: maike.bruckes@wiwi.uni-muenster.de
Abstract
Background: Hospitals have been one of the major targets for phishing attacks. Despite efforts to improve information security
compliance, hospitals still significantly suffer from such attacks, impacting the quality of care and the safety of patients.
Objective: This study aimed to investigate why hospital employees decide to click on phishing emails by analyzing actual
clicking data.
Methods: We first gauged the factors that influence clicking behavior using the theory of planned behavior (TPB) and integrating
trust theories. We then conducted a survey in hospitals and used structural equation modeling to investigate the components of
compliance intention. We matched employees’ survey results with their actual clicking data from phishing campaigns.
Results: Our analysis (N=397) reveals that TPB factors (attitude, subjective norms, and perceived behavioral control), as well
as collective felt trust and trust in information security technology, are positively related to compliance intention. However,
compliance intention is not significantly related to compliance behavior. Only the level of employees’ workload is positively
associated with the likelihood of employees clicking on a phishing link.
Conclusions: This is one of the few studies in information security and decision making that observed compliance behavior by
analyzing clicking data rather than using self-reported data. We show that, in the context of phishing emails, intention and
compliance might not be as strongly linked as previously assumed; hence, hospitals must remain vigilant with vulnerabilities that
cannot be easily managed. Importantly, given the significant association between workload and noncompliance behavior (ie,
clicking on phishing links), hospitals should better manage employees’ workload to increase information security. Our findings
can help health care organizations augment employees’ compliance with their cybersecurity policies and reduce the likelihood
of clicking on phishing links.
With her vast & diverse experience of more than 20 years, she has inspired millions to embark on the growth journey, think beyond limiting beliefs, and utilize resources to achieve new heights in life. Her unique style of training is based on neuroscience, neuroplasticity, neurotransmitters, NLP, emotional intelligence, and a growth mindset.
Enterprises face increasing risks
Every day, modern enterprises face significant risk concerns. Consider the potential
impact of business disruption, technology breaches, and workforce safety issues, as
well as disconnected tools/systems/processes, productivity issues, and brand and
reputation damage. Other risks are ones that can’t be controlled as easily, including
extreme weather, the ever-growing cost associated with the number of global
compliance regulations, supply chain disruption—and global pandemics. This last one
previously didn’t seem that likely, but we’ve all experienced how that can change.
These concerns are present for every department across the enterprise. They impact
how people work and the business’s bottom line.
Governance, Risk, and Compliance (GRC) programs help ensure that enterprises
address risks and meet compliance mandates. Today, these programs are even
more critical as enterprises around the world embrace digital transformation and
cloud-based platforms. Such innovations enable workforces and customers to easily
access digital services and processes, but these seamless experiences also bring
increased risks.
Outdated GRC practices and solutions
Many existing GRC solutions were developed and implemented before the largescale adoption of digital technology. These outdated solutions were not designed for
front-line employees, and they place a heavy burden on risk and compliance teams.
Neither the tools nor the teams can keep up. Right now, typically every department
in an enterprise has silos of data that these solutions must attempt to work with or
around. Compliance teams are forced to use manual, outdated, and inconsistent risk
management and compliance practices that don’t provide a real-time, overall view of
risk across the business
Effectively Manage and Continuously Monitor Tech and Cyber Risk and ComplianceAlireza Ghahrood
The risk landscape grows more complex with every new regulation and digitaltransformation initiative that requires new processes, partnerships, andtechnology.We know information technology risks come in many varieties: Cyber risk includesIT based threats such as ransomware, data loss, and system breaches. Tech risk develops when there is a failure to adapt to evolvingtechnologies. This can case disruption due to the lack of innovation, whichalso limits the ability to compete and address customer demands and marketshifts. Intellectual Property Risk occurs though a failure to recognize andprotect assets.Finally, compliance or integrity risk, is the result of a failure to act in accordance with industry laws, regulations, or best practices.
Managing the tech, compliance, or cybersecurity risks associated with thesechangesisn’ta point in time exercise. To do it effectively and responsibly, youneed visibility across your IT environment on a continuous basis. And with your teams struggling under the burden of manual processes any assistance accelerating the task of putting the controls in place and automating the monitoring process is no doubt welcome.That’s where our integrated risk management solution on the ServiceNowPlatform can help.We can enable you to efficiently manage, continuously monitor, and intelligently respond to technology risk, cyberriskand compliance through integration, automation, andreal-time insights -allwhile achieving a faster time to value
participatea in the identity management lifecycleAlireza Ghahrood
Identity lifecycle management refers to the process of managing the user identities and evolving access privileges of employees and contractors throughout their tenure—from day one through separation.
There are three core types of IP access control: discretionary, managed, and role-based. Discretionary access control is extremely flexible and nonrestrictive compared to its alternatives. This is because access rights are specified by users. The owner of a company can decide who has access to the office space.
BancoEstado Accelerates Digital Transformation with Cloud-based MFA & Card Is...Alireza Ghahrood
Banco del Estado de Chile operating as the brand BancoEstado, is the only public bank in
Chile with more than 14 million customers, 500 plus branches, and a strong history dating
back to 1953. BancoEstado has a sustainability charter of financial inclusion and digitization to
support the country’s citizens and companies with products, services, and channels regardless
of economic status or location.
The Chilean government relies on BancoEstado’s CuentaRUT debit cards to distribute
government benefits securely and efficiently without requiring in-branch service, including
recent pandemic relief funds. With a Chilean identity card (RUT or DNI) being the only
requirement to qualify for a CuentaRUT card, virtually every Chilean adult is a BancoEstado
customer. Given the public reliance on these cards, the secure and fast delivery of new
and replacement cards is paramount. Additionally, the security of the bank’s 9 million plus
mobile banking customers is equally critical to the stability of the country’s public economic
infrastructure
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
2. 2
TRUST IN EVERY TRANSACTION
By the end of 2023, 10% of banks will use consumer digital identities to
drive new, innovative business models creating new sources of revenue.
By 2022, 40% of in-branch transactions will be initiated as prestaged
transactions or appointments for specialists that start on digital platforms
and fulfilled on bank-owned technology and locations.
– IDC FutureScape: Worldwide Financial Services 2021 Predictions Report
(Doc # US45821120), October 2020
3. 3
Table of contents
Provide an omni-channel customer experience with one identity, without a password.
Build customer loyalty and profitability with authentication that transforms the consumer experience with just one
trusted identity – easily, instantly, and securely.
ALL CHANNELS. ALL TRANSACTIONS. ONE USER EXPERIENCE.
Intro, Overview, and Customer Use Cases
OVERVIEW.................................................................................... 5
How one trusted identity transforms banking
INTRODUCING ENTRUST IDENTITY...................................4
Intro, Overview, and Customer Use Cases
ONLINE BANKING......................................................................6
Streamline the customer experience
MOBILE BANKING...................................................................... 8
Unlock the power of mobile
ACCOUNT VERIFICATION..................................................... 10
Anytime, anywhere approvals
INSTANT ISSUANCE.................................................................12
Streamline card issuance processes
CARDLESS TRANSACTIONS................................................14
Highly secure cardless and card-not-present transactions
CALL CENTER VERIFICATION.............................................16
Enhance your customer relationships
4. Introducing Entrust Identity
One identity for all of your customers’ banking needs
PINs and passwords are passé. With one identity, your customers
get everything.
Customer satisfaction is the key to staying competitive and growing your
customer base.
Old authentication processes cost you customers, efficiency, and branch profits.
Give your customers an omni-channel experience with instant and secure online
access from their device of choice.
Gain their trust and confidence while you protect them against fraud. Keep
customers – and attract more – with Entrust Identity.
. . . in-store puchase
volume has been
deflected into card-
not-present (CNP)
channels at an
unprecedented rate,
and some of that shift
will remain permanent.
Consider that in one of
our payments forecast
scenarios, global
e-commerce transaction
value will increase by
more than 23% year-
over-year in 2020.
451 Research: COVID-19’s impact on payments:
Five key lessons, August 2020
4
Customer use cases
ONLINE BANKING
MOBILE BANKING
ACCOUNT VERIFICATION
INSTANT ISSUANCE
CARDLESS & CNP TRANSACTIONS
CALL CENTER VERIFICATION
5. 5
How one trusted identity can transform the banking experience
CALL CENTER VERIFICATION
Enhance your customer relationships
ONLINE BANKING
Streamline the
customer experience
MOBILE BANKING
Unlock the power of mobile
ACCOUNT VERIFICATION
Anywhere, anytime approvals
CARDLESS & CNP TRANSACTIONS
Highly secure, cardless access
INSTANT ISSUANCE
Streamline digital
and physical card issuance
•
We place a strong identity on your customer’s phone within your mobile application – easy to access, easy to use, all your brand.
• This identity can be used to authenticate, approve transactions, and even access kiosks and ATMs.
•
We pair your identity with server side security that monitors user and device behavior for increased security and reduced friction.
6. 6
46%
Bankers believe simplification of their
operating model will lead to an annual
increase in the customer base of1
Online banking
Streamline the customer experience
Your customers are more connected than ever before. They want instant,
effortless control over their finances delivered in ways that don’t interrupt
their lives. Banking should enable – not interfere with – their lives.
Choose Entrust Identity for online banking
In heavily banked
markets such as the U.S.
Key takeaway
Streamline customer logins by eliminating passwords, reducing fraud,
and improving customer experiences across all channels.
•
Passwordless online banking
•
Transparent authentication
•
Simple transaction verification
•
High-value transactions –
multiple approvers
Whether out of convenience
or necessity, digital banking
is accelerating
With over eight out of 10 checking/current account customers logging in to either online or mobile banking
at least two to three times a month, there is an opportunity to move digital channels from a self-service
portal – which provides quick access to checking balance, paying bills, transferring money, and depositing
checks – to a value-added digital experience that deepens a customer relationship . . .
Strategies for Customer Engagement in a Digital World, David Albertazzi and Tiffani Montez, Aite Group, January 2018
7. Trust:
the essential
foundation
for bank
information.
The challenge
Midway through 2020, more and more customers
are banking digitally due to necessity, if not
convenience. Banks are being challenged to transform
systems built around physical locations and in-person
ID checks into truly digital consumer experiences.
Using slow, outdated authentication processes
frustrates your customers, damages your reputation,
and negatively impacts your bottom line.
The solution
You need every advantage to gain customers and
keep them safe from fraud as you grow your digital
banking portfolio and remain in compliance. Set
your bank apart from the competition with the
transformative experience of digital authentication
that’s fast and simple. Put your customers at ease
with an unrivaled online banking experience that
delivers the convenience of easy, instant, and secure
authentication to streamline these common account
activity processes:
Passwordless online banking
•
Streamline consumer logins without passwords
• Decrease account takeover fraud
•
Add value to mobile while providing a
consistent UX across all channels
Transparent authentication
• Eliminate friction during low-risk logins
•
Increase security by assessing analytics
from a variety of contextual inputs
•
Apply continuous authentication
Simple transaction verification
•
Build customer trust
•
Decrease fraud on non-customer
originated transactions
• 3DS compliance for CNP transactions
• Facilitate regulatory compliance
High-value transactions – multiple approvers
•
Add multiple approvers to secure high-value
transactions
•
Can be joint accounts, co-signed accounts,
or commercial accounts
Online banking
7
8. 8
Immediate upsurge in customer
satisfaction when using mobile banking3
Mobile banking
Unlock the power of mobile
Each compelling advance in mobile technology drives your customers to rely
more on their mobile devices. This increases their expectations for their financial
services providers. Is your bank meeting these expectations or falling behind?
Choose Entrust Identity for mobile banking
Increased revenue
Key takeaway
Put the power of passwordless, mobile authentication in your
customers’ hands – and watch what they put in yours.
•
Mobile login authentication
(transparent)
•
Wire transfer transaction
verification (mobile push)
•
Add bill pay verification
(mobile push)
Leading FIs are realizing that the mobile device can be used to secure all delivery channels,
helping to improve the customer experience while at the same time removing friction.
Top 10 Trends in Retail Banking Payments, 2018: Accelerating Evolution, Julie Conroy, Aite Group, January 2018
of mobile banking customers
generate more revenue than
in-branch customers2
72%
Increased satisfaction
9. The challenge
Delivering a consistent and engaging customer
experience across all channels – including online and
mobile – is key to building loyalty and attracting new
customers. But you must also maintain account
security and minimize cyber threat risk while efficiently
helping to meet compliance standards. Finally, you
must continue to innovate to reduce costs and drive
competitive advantage.
The solution
You need a secure mobile identity solution that
changes the game. Trust is the basis for every
relationship, especially in this era of rapid and
risky digital transformation. Give your customers
a transformative mobile banking experience with
omni-channel satisfaction. Win customer loyalty
with the simplicity and convenience of digital
authentication that’s easy, instant, and secure
for all their banking needs.
Mobile login authentication (transparent)
•
Quick, simple, and secure user access to
mobile banking without passwords. Biometric
authentication means no need for PINs.
Wire transfer transaction verification
(mobile push)
•
Trust is built when your customers can easily
make account changes and are protected against
fraud from non-customer originated transactions.
What’s more, we help you remain in compliance
through it all.
Add bill pay verification (mobile push)
•
Build trust with your customer and put them
in control of account changes.
•
Decrease fraud on non-customer originated
transactions by letting them receive a push
notification to grant or deny fund transfers. I trust hands-free
authentication.
Mobile banking
9
10. 10
Account verification
Anywhere, anytime approvals
Creating and making changes to an account should be as easy as buying
movie tickets or paying for a latte via your customer’s mobile device. That’s
what they expect from every vendor. Now you can deliver.
Choose Entrust Identity for account creation
Financial fraud losses topped
$16.9 billion in 2019⁴
Key takeaway
Streamline processes with anywhere, anytime approvals.
•
Mitigate illegitimate account creation
•
Streamline account approvals
anytime, anywhere
•
Leverage push notifications to help
meet compliance regulations
•
Enhance the value and experience
of mobile banking
• Payment Card
• Check
• Remote Bank
Best-in-class solutions provide firms with the ability to minimize friction for the
majority of the population but invoke stepped-up controls where appropriate.
Financial Fraud Rising: Key Strategies to Combat Sophisticated ATO Attacks, Julie Conroy, Aite Group, October 2020
$16.9B
over
11. The challenge
Fraud is a growing challenge for financial institutions.
Your business depends on providing new and existing
customers with identity protection, account activity
verification, and defense against cyber threats.
You must mitigate illegitimate account creation
and streamline account approvals from anywhere
at any time, with solutions that help meet compliance
standards.
At the same time, you must consistently deliver
and maintain the highest standards of customer
service and mobile customer experience in a
cost-effective manner. And all of these stringent
demands must be met seamlessly every day without
impacting workflows, internal operations, or staff
capacity. Meeting these challenges requires advanced
and adaptive technology that enables your staff,
enhances security and compliance, and empowers
your customers.
The solution
Leverage push notifications to help meet
compliance regulations
Help meet compliance regulations as you easily
approve new and existing customer signoff to
account changes.
Mitigate illegitimate account creation
Account change verification and account creation
with customer push notifications lets you build trust,
reduce fraud, and enhance the value and experience
of mobile banking by placing all of your customers
in control of their accounts and enabling them to
digitally sign for and approve account changes.
Streamline account approvals anytime, anywhere
This advanced, integrated mobile solution enables
you to routinely deliver great customer service and
fantastic customer experience every day.
Enhance the value and experience of mobile banking
Enhance your institution’s reputation as you benefit
from more efficient workflows and smoother internal
operations, raising staff performance and increasing
productivity.
I trust
anywhere,
anytime
secure
approvals.
Account verification
11
12. 12
Instant issuance
Streamline card issuance processes
Your customers expect instant gratification in almost every interaction
or transaction experience. With instant issuance, your customer can request
a new card or replacement online and pick it up at a branch location the
same day. Better yet, their digital card can be provisioned to their mobile
wallet instantly. Instant issuance with mobile verification gives your
customers what they want while reducing fraud and driving revenue with
instant purchasing power.
Choose Entrust Identity for instant issuance
Key takeaway
Maximize revenue flows by streamlining issuance processes
with anywhere, anytime approvals.
•
Digital card issuance
•
Self-service kiosk pickup
of replacement card
(mobile QR code)
•
Self-service kiosk pickup of
replacement card (mobile push)
It’s time to implement
instant issuance
of large banks have
instant issuance
$10 billion in assets5
1/3
more than
. . . while printer quality
continues to improve5
Cost of instant issuance
has reduced . . .
13. The challenge
New or replacement card requests are a headache
for customers and a tedious practice for your customer
service representatives (CSRs). Outmoded processes,
redundant authentication procedures, and delays in
card issuance test nerves and push customers away.
You need to make new or replacement card issuance
a quick, easy, and secure process to optimize your
customers’ mobile experience and your revenue
capture.
The solution
Entrust’s identity proofing solution, which can be
embedded directly into your mobile banking app,
delivers fully digital self-service identity verification
for consumers. Using their mobile phone, a consumer
takes a high-resolution image of their government-
issued ID and a selfie to verify that the credential
presenter is the credential owner. Once the customer
is authenticated, their new or replacement card can
be approved. Your customer service representative
burden is minimal, your customers’ in-branch
experience is pleasant and quick, and the new card is
ready for use, creating instant purchasing power and
driving revenues to your institution. Or, for self-service
at an ATM kiosk, the customer has 24/7 card issuance
ability, all but eliminating CSRs from the process.
Self-service kiosk pickup of replacement card
(mobile QR code)
Your customer opens the mobile banking app, selects
“cardless transaction” on the ATM, and scans the QR
code. They click “OK,” and the QR code is digitally
signed and instantly sent to the bank server. The
authentication process is complete, and a card is
issued at the ATM, ready for use.
Self-service kiosk pickup of replacement card
(mobile push)
Provide cardless ATM transactions for an even simpler
UX. Your customer opens the mobile banking app,
requests a replacement card, and is provided a one-
time password (OTP). Then, the customer visits an
ATM, selects “cardless transaction,” enters an OTP,
and approves the push notification sent by the branch
– and a new card is instantly issued. Your customer has
a new card to use immediately and is thrilled with the
innovative banking experience you provided.
Trust
is 24/7.
So is my
security
solution.
Instant issuance
13
14. 14
Cardless transactions
Highly secure cardless and card-not-present transactions
The adoption of new commerce and payment behaviors is accelerating.
In-store purchase volume has shifted to card-not-present (CNP) channels at
an exponential rate. With a higher fraud risk, CNP transactions put pressure
on consumers, merchants, and card issuing banks. Plus, customers want options
when it comes to their banking needs, including cardless transactions at
ATMs/kiosks.
Your customers’ future – and yours – is in offering the option of highly secure,
cardless and CNP transactions with strong customer authentication.
Choose Entrust Identity for cardless and CNP transactions
Key takeaway
Transform customers’ mobile devices into trusted identities
for omnichannel access.
•Step-up authentication
for suspect CNP transactions
•
Cardless ATM cash withdrawal
with QR code or mobile push
•
Cardless ATM card replacement
with QR code or mobile push
•
Enhanced security at ATM (in
addition to card authentication)
• Provisioning of mobile identities
Global retail e-commerce
sales are projected to top
$4.6T in 2021.6
15. 15
The challenge
Your customers may need to replace a card, or they may not
want to use a card to withdraw cash or perform a higher risk
transaction. But your customer must be authenticated before
cash withdrawals or enhanced security transactions can be
completed. Without 24/7 ability to access cardless cash
withdrawals, obtain new cards, or perform enhanced security
transactions, your customers may go to your competitors.
The solution
Cardless ATM cash withdrawal (QR code or mobile push) and
card replacement offer a streamlined process with 24/7 availability
to your customers.
Cardless ATM cash withdrawal – QR code or mobile push
For QR codes, your customer simply opens their mobile banking
app, selects “cardless transaction” on the ATM, and scans the QR
code. One click on “OK,” and the customer has been authenticated
and digitally signed off on the transaction. The customer’s cash is
now available. For mobile push, your customer simply selects
“cardless transaction” on the ATM and opens up the mobile banking
app to obtain and use an OTP. A push notification is sent to your
customer to authenticate on their mobile device with one touch.
Your customer is authenticated, and cash is immediately available.
Enhanced security at ATMs (in addition to card authentication)
After ATM card authentication, your customer simply selects
the “high-risk” transaction option (e.g., a large cash withdrawal or
changing customer contact information) on the screen, and the
ATM will initiate a mobile push notification to their smartphone.
Authentication is instant, and your customer proceeds with the
high-risk transaction. This high-level service keeps your customers
happy and loyal.
Enhanced security at ATMs
For 24/7 card replacement, your customer simply opens their
mobile banking app, selects “cardless transaction” on the ATM,
and scans the QR code. One click on “OK,” and the customer has
been authenticated and digitally signed off on the transaction.
Authentication is complete, and a replacement card is issued.
For mobile push, your customer simply opens the banking app
and requests a replacement card. At the ATM, your customer selects
“cardless transaction” and enters an OTP. The customer approves
the push notification and is authenticated, and their new card is
immediately issued.
Provisioning a mobile identity
Creating a mobile identity is easy: Authenticate at the ATM with a
card and select “Create a mobile identity.” Your customer scans the
QR code, and their identity is activated. A quick security check on
the mobile device, and your customer can now use their mobile
banking app for omni-channel use cases.
Cardless transactions
16. 16
Call center verification
Enhance your customer relationships
Your customers expect quick, secure account access and management, especially
when it comes to calling your call center. Take the friction out of the stereotypical
call center experience and streamline verification with mobile. Free your CSRs to
do what they do best – provide top-tier service to your valued customers.
Choose Entrust Identity for call center verification
Key takeaway
Your CSRs can and should enhance your customer relationships.
•
Account changes via call
center CSR
•
Account changes via interactive
voice response (IVR) that
typically would require CSR
escalation
Every second shaved
off average call handle
times translates to
an annual $1M saving
in annual customer
service costs.7
17. The challenge
Your call center can be a source of bad customer
experiences and a cause for a shrinking customer
base and falling revenues. A great customer
experience with your CSRs begins with a quick and
smooth authentication process. Effective CSR
performance requires high security, a simple user
experience, a record of account changes, and
documented customer approval.
The solution
Quickly authenticating your customers’ identity
gets every call off on the right foot. When a customer
call comes in, a CSR sends transaction details to the
customer via a mobile push for them to review, change
if necessary, and approve with a digital signature. Your
customer has an easy experience, with a high level of
security and authentication, and a digital signature as
a record of customer requests and approvals.
Account changes via call center CSR
Your customer authenticates to a CSR with standard
methods and requests to authenticate high-risk
changes to the account that require higher security
assurance. The CSR simply sends the transaction
details to the customer via a mobile push for the
customer to review and approve with a digital
signature and a binding record of the transaction.
Account changes via IVR
Offload CSRs by incorporating high-security assurance
through IVR - allowing your CSR team to focus on
high-value customer service. Any time a customer has
a simple transaction request, utilize IVR technologies to
verify and approve. And digital signatures provide a
binding record of the customer request.
Whether online
or via call center,
I always have
trusted access.
Call center verification
17
18. 18
Key trusted identities solutions that provide a truly
secure and frictionless omni-channel experience
FIND O U T MO RE
Innovation that helps meet
compliance and enables
your digital business
Don’t let regulations and compliance
standards such as PSD2, PCI DSS, or
FFIEC hold you back. We reduce risk
and help you enable a secure digital
banking experience while addressing
security compliance.
Transaction verification and signing
The increasing sophistication and frequency of fraudulent
attacks requires you to secure transactions with strong
authentication, without hindering the customer experience.
Our solutions will empower your customers to quickly and
easily verify transactions through mobile solutions such as
out-of-band mobile push notifications and mobile smart
credentials.
Advanced adaptive athentication
Consumers want a secure yet frictionless banking experience.
Adaptive authentication provides an innovative approach by
adding a transparent layer of security for your customers.
Assess a range of contextual attributes in real-time, and
provide deep security and identity insights during login.
This leads to fewer step-up challenges and help desk calls
and reduces the number of fraudulent transactions.
Device reputation
Ensure the integrity of your customer’s device before
they open an account, sign into their banking applications,
or conduct a transaction. Our device reputation solution
allows you to add a layer of security while reducing any
unnecessary customer involvement, providing a seamless
and transparent experience. By relying on multi-factor
authentication only when necessary, device reputation
allows your organization to balance usability and security.
Mobile innovations
Customers can now manage all of their banking needs
with the device they love most – their mobile device.
Mobile enables push notifications as well as transparent
authentication methods such as touch ID and facial
recognition.
Ready to unleash the full power of omnichannel?
1
PWC, Retail Banking 2020: Evolution or Revolution? | 2
Fiserv, Mobile Banking Impact: Quantifying the ROI and Customer Engagement Benefits, 2017 | 3
jdpower, The 2016 U.S. Retail Banking Satisfaction
study 4
Javelin Strategy Research 2020 Identity Fraud Report | 5
Aite Group, “Instant Issuance: Driving Card Use and Self-Service Channels,” September 2016 and Entrust customer base and internal analysis
6
GroupM Worldwide Inc., This Year, Next Year: E-Commerce Forecast, December 2020 | 7
TTEC, Contact Center vs. Call Center: 6 Key Differences and Why it Matters, February 2020