Iquabal Ahamed is a senior engineer providing customer support for Ericsson's packet core, EPC, and IMS VoLTE solutions. He has over 4 years of experience supporting PCRF, SASN, EPG-M, EPG-S, SGSN, MME, and SPP according to business requirements. He has expertise in SASN and GGSN-based DPI SACC solutions and troubleshooting. Currently based in India, he provides first and second level support globally.

1. IQUABAL AHAMAD
Senior Engineer-Customer Support
Packet Core ,EPC, IMS VoLTE
Ericsson Global India
PERSONAL INFORMATION
Contact Number: +919999300285
Nationality: Indian
Birth date: 5th
Sep ,1988
Gender: Male
Marital Status: Married
Language: English, Hindi, Urdu.
Email iquabal.ahamad@ericsson.com
Passport Number: K3984689
PROFILE
I am a B.Tech Electronics and Communication Engineer, with 4 years 8months of experience in LTE/EPC/3G/2G
Packet Core support and integration Solutions. Providing support for PCRF/SASN/EPG-M/EPG-S/SGSN/MME/SPP as
per Business Requirements. SASN and GGSN based DPI SACC Solution and troubleshooting.
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OBJECTIVE
To work with a company which provides continuous opportunities to learn and where my skills will be fully utilized
that allowing me excellent opportunities for my professional and personal Careers growth.
_______________________________________________________________________________________________
EDUCATION
• B.E. in Electronics and communication, I.E.T. BundelKhand University Jhansi with 84%
• UP (10+2), from U.P. Board with 76%.
• UP (10), From U.P. Board with 63%

2. TECHNICAL SKILLS:
• Ericsson Certified Associate - Mobile and Converged IP Networking
• Ericsson Packet Core solution (SGSN, GGSN, MME, MPG, CPG, SASN-DPI, SAPC-PCRF), EPC, LTE,VoLTE.
• Packet Core technical Support.
• Doing Software update and upgrade of SAPC/SASN/EPG/GGSN/SGSN/MME/SPP.
• Emergency handling for SAPC/SASN/SGSN-MME/LI-IMS GGSN/EPG-SSR/SPP and all other PCN/EPC nodes.
• Configuration, Operations and Maintenance of Ericsson PCRF Node SAPC, SASN and GGSN, SGSN-MME,SPP.
• Ericsson PDC tools Counters and Dimensioning Candi Tools Dimensioning.
• Protocols worked on: SS7, MAP, TCAP, GTP, IP, TCP, UDP, BSSGP, SIP and DIAMETER.
• Health Checkup, Backups, KPI Monitoring, Performance, Revenue Analysis.
• Wire Shark, Diameter, Radius, L2TP, AAA, SS7, Sigtran Protocol and Trace Analysis
• Onsite CNS Packet core network support in Saudi Arabia for the customer STC and Mobily.
• Working as a support engineer in T1C RMEA and RINA.
Operating Systems
• Diameter release 6, 7, 8, 9, Protocol, Gx and Gy Protocol Configuration
• MSDOS, Microsoft Windows 2010/2007/Vista/2003/XP, UNIX, SunOS.
PRESENT EMPLOYMENT:-
Ericsson Global India PVT LTD – Senior Engineer- Customer Support (May 02, 2011 – to till date…)
Engineer – Software Delivery (May’11 to till date): Working as Senior Engineer - Software Delivery in Noida,
providing 1st
,2nd
level and emergency support on Ericsson Packet core solution (2G & 3G/LTE/EPC) to various
operators in RMEA ,RSSA, RINA and Bhutan since May 2011 and is responsible for
• Perform software upgrades and updates of SGSN, GGSN, SASN and SAPC of Ericsson.
• EPG-SSR and EPG JUNOS support and integration with PCRF.
• EPC technical Support.
• SGSN-MME integration, upgrade and updates.
• SAPC(PCRF) support ,upgrade/update and integration
• First & Second level support for SAPC, LI-IMS, SGSN-MME, GGSN etc.
• Analysis of all EPC interfaces S1-MME, S5/S8,S10,S11,Gx,Rx, SGi, S6a,S6d etc
• Upgrades/Updates of SAPC/SASN/SGSN-MME & GGSN-MPG/EPG-S.
• Second Line Support for the LI-IMS & SGSN-MME.
• LI-IMS Upgrades/Updates.
• Technical Support Expert for the LI-IMS
• Emergency handling for SAPC/SASN/GGSN/EPG-SSR/SGSN-MME, LI-IMS and all other PCN nodes.
• Troubleshooting Packet Core Solution
• New magazine expansion in SGSN-MME for the PEv5.
• Done integration of SGSN-MME from scratch.
• Creation, maintenance and optimization of Gb /Gb_IP/Gn/Gi/Gr/Ga link.
• Keep the CSR (Customer Service Request) Turnaround Time maintained as per service level agreements with the
operators.
• Various SGSN interface configuration done for Vodafone and BSNL Network.
• Do Upgrades and Updates of various nodes so as to keep them on the latest software level.
• Do software Upgrades and Updates of SGSN MME (WPP platform) of Ericsson
• Refer to 3GPP specs as and when required in solving various customer problems related to Packet Core Network

3. • Traces decoding and analysis taken on various interfaces e.g .Gb, Gn, Gr, Gi, to troubleshoot day to day problems
• Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, Charging etc in the Packet Core
networks of various operators.
• Traces decoding and analysis taken on various interfaces e.g. Gb, Gn, Gr, Gi, to troubleshoot day to day problems in
customer network.
• Support Lawful Interception solution of Ericsson LI IMS.
• Solving issues related to Lawful interception as IRI missing, content missing, Warrant Activation failure etc.
• License installation in Lawful interception, SGSN-MME & GGSN-MPG.
Key Technology Focus
• Technologies: Packet Core, networking, 2G, 3G, LTE/EPC, SASN, SAPC, PCEF, PCRF, GPRS, EDGE, WCDMA, UMTS
• Network Elements: SGSN, GGSN, SASN, SAPC, Routers, Switches, PCRF, PCEF
• Tools: Wireshark, Network Shark, Secure CRT, PowerPoint, Excel, sccp to pcap decoder etc
• Protocols : BSSGP , NSIP, MAP, GTPv1, GTPv2, Diameter, Radius, SCTP, TCP/UDP, Frame relay, ATM
• Interfaces: Iu, Gb, Gn, Gx, Gy, Gr,Gs,S1-MME, S1-U, S6a, S11, S5/S8, S12, S13,
In House Projects
• Onsite New Geo-Red SAPC integration Dubai (Currently Ongoing)
(Solution Integrator for the new SAPC Integration)
• Maiden Installation of New SAPC.
• Maiden Installation of TSP6834.
• New SAPC configuration in Geo-red environment.
• Esy Interface configuration and testing as per 3GPP.
• Gx interface configuration and testing as per 3GPP
• Rx interface configuration for the VoLTE/IMS as per 3GPP.
• New Magazine addition in SAPC.
• Onsite CNS Support for the SAPC-SASN Etisalat UAE (Duration 6 Months Apr 2015-Nov 2015 )
(Technical support for SAPC/SASN)
• Perform software upgrades and updates SAPC and SASN.
• Successful VoLTE launch for Etisalat UAE on 17th
Oct 2015.
• Technical discussion with SDM along with customer for the CSR and for network issues.
• Doing weekly meeting with customer and SDM.
• Providing emergency and special support during EID and Hajj including normal days.
• Working with problem solving attitude which fulfil the customer expectation for
• Working according to customer expectation and providing the result always on time.
• Perform GPRS troubleshooting, configuration related to packet Core network nodes: SGSN, GGSN, SASN, SAPC
and CCN.
• Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8,
S10, S11, SGi).
• Actively handling cases & emergency for problem resolution & reducing service and revenue outage.
• Generate RCA report for customer after the problem identification and resolution

4. • Onsite Saudi Arabia CNS Support (Duration: 3 Months July2014 –Oct2014 )
(Technical support for SAPC/EPG-SSR/SGSN-MME and EPC)
• Perform software upgrades and updates of SGSN, GGSN, SASN and SAPC of Ericsson.
• Technical discussion with SDM along with customer for the CSR and for network issues.
• Doing weekly meeting with customer and SDM.
• Providing emergency and special support during EID and Hajj including normal days.
• Working with problem solving attitude which fulfil the customer expectation for
• Working according to customer expectation and providing the result always on time.
• Perform GPRS troubleshooting, configuration related to packet Core network nodes: SGSN, GGSN, SASN, SAPC
and LI.
• Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8,
S10, S11, SGi).
• Actively handling cases & emergency for problem resolution & reducing service and revenue outage.
• Generate RCA report for customer after the problem identification and resolution.
• Senior Support Engineer for the T1C RMEA ( Duration: Apr 2013 to till date)
(Technical CSR support for SAPC/EPG-SSR/SGSN-MME and EPC)
• Proving quick remedy to recover emergency situations and to restore as
• Providing level 1 &2 support for emergencies reported from all Ericsson customers around the globe.
• Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, charging etc.
• Actively handling cases & emergency for problem resolution & reducing service and revenue outage.
• Troubleshooting Packet Core Solution.
• Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8,
S10, S11, SGi).
• Do software upgrades of SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI of Ericsson.
• Keep the packet core nodes SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI to the latest software level.
• Implementation of software patches released for SGSN and GGSN for software bugs.
• Providing resolution for various customer problems by referring 3GPP spec in case required.
• SGSN Expansion Zambia (Duration : 1 month)
(Expansion of MKVIII SGSN)
• Upgrading the SGSN on its latest software level.
• Troubleshooting the network
• Demonstration of various featured to the customer
• Adding new magazine in the SGSN
• Firmware upgrade of the MKVIII.
• Senior Engineer –Packet Core Networks ( Duration :2Years)
(CSR support for RINA)
• Proving quick remedy to recover emergency situations and to restore as
• Providing level 1 &2 support for emergencies reported from all Ericsson customers around the globe.
• Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, charging etc.
• Actively handling cases & emergency for problem resolution & reducing service and revenue outage.
• Troubleshooting Packet Core Solution.
• Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8,
S10, S11, SGi).
• Do software upgrades of SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI of Ericsson.
• Keep the packet core nodes SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI to the latest software level.
• Implementation of software patches released for SGSN and GGSN for software bugs.

5. • Providing resolution for various customer problems by referring 3GPP spec in case required.
• LI-IMS upgrade for Vodafone India (Duration : 2 months)
(Integration and technical support for LI-IMS)
• Network Integration and Verification Tester for latest software release of LI-IMS
• Legacy and New Feature Testing for LI-IMS Network.
• Software testing for EPG-M,EPG-S ,MME & GGSN based on test cases derived from 3GPP specifications
• Critical LI-IMS Upgrade.
• Security testing in multivendor environment.
• ICR implementation in Vodafone, India involving the EPLMN definition and applying roaming
restrictions.
• 3G Implementation in Vodafone, India
• Required conversion of a 2G network to a Dual service network (2G and 3G)
• Remote support for Middle east region for SGSN, GGSN, PCEF and PCRF
• Providing support for all issues relating to packet core nodes.
• Remote support for RWCE for SGSN, GGSN, PCEF and PCRF
• Providing support for all issues relating to packet core nodes
• In House Trainings
• IP advanced
• Evolved Packet Core overview
• Solaris Administrator 1
• SGSN in pool
• Evolved Packet Core architecture
• Evolved Packet Core (EPC) traffic cases
• Evolved Packet Core (EPC) Bearer establishment
• EPC interfaces and protocols
• EPC interconnectivity
• EPG –S and EPG-M technical troubleshooting.
• IP networking and internetworking
• IP network applications
• DPI(SASN) and PCRF(SAPC) introductory training
• Telecom server Platform introduction
• SGSN configuration and troubleshooting
• GGSN network engineer
• EPG-S SACC configuration.
• TECHNICAL CERTIFICATION
• Ericsson 4G IP Packet Core Certified Network Associate
• Ericsson IP Network certified.
• BUGS Ericsson Certified Service Engineer Experienced.

6. • PROJECTS (At University level)
• Traffic controller Model
• Automatic Railway system
• EXTRA CURRICULLAR ACTIVITIES
• Won University Cricket Tournament
• Was an active member in college cultural committee
• LANGUAGES KNOWN
• C ,VHDL
• AWARDS & ACHIEVMENTS
• Gold and Bronze Medal From the college on securing highest percentage of marks.
• Rock Star Award in Ericsson for best performance as a support engineer in RMEA.
• Ace Award in Ericsson for best performance as a support engineer in RINA.
• Member of Cultural group of the college.
• Key Strength
• Success oriented and outgoing with a positive attitude
• Strong sense of responsibility and ability to self-motivated
• Good written, oral and interpersonal communication skills
• Very good problem solving skills
• Very resourceful in finding solution
• Strong organizational skills with attention to detail
• Creative, flexible and efficient work habits
• Ability to work with team mates and detail oriented
Date:
Regards
Place: Iquabal Ahamad

7. • PROJECTS (At University level)
• Traffic controller Model
• Automatic Railway system
• EXTRA CURRICULLAR ACTIVITIES
• Won University Cricket Tournament
• Was an active member in college cultural committee
• LANGUAGES KNOWN
• C ,VHDL
• AWARDS & ACHIEVMENTS
• Gold and Bronze Medal From the college on securing highest percentage of marks.
• Rock Star Award in Ericsson for best performance as a support engineer in RMEA.
• Ace Award in Ericsson for best performance as a support engineer in RINA.
• Member of Cultural group of the college.
• Key Strength
• Success oriented and outgoing with a positive attitude
• Strong sense of responsibility and ability to self-motivated
• Good written, oral and interpersonal communication skills
• Very good problem solving skills
• Very resourceful in finding solution
• Strong organizational skills with attention to detail
• Creative, flexible and efficient work habits
• Ability to work with team mates and detail oriented
Date:
Regards
Place: Iquabal Ahamad