This document does not contain enough information to summarize. It only contains the letter "G" and does not provide any context or meaningful content that could be summarized in 3 sentences or less.

1. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
Geetika Prasher DOB:20-Jul-1989
Mobile: +91-8860805059 Language: Hindi, English
Email: geetika2089@gmail.com Passport: L5831283
msgp1202@gmail.com
Career Snapshot
• Over 5 years of experience in Service Delivery, Operations Excellence, Service Operations and
Control, Client Handling and Analysing Customer's Requirements and Expectations, Analysing
Network Problems and Issues and Providing Solutions.
• Worked with Telecom Giants like Ericsson (CMML-5), Orange, and British Telecom and have wide
experience on providing managed services and solutions to global clients like Airtel, MTN, SITA
Aero and Royal Bank of Scotland strictly as per ITIL framework and guidelines.
• Experience ranges from Telecom to IP Networks with varying roles from NOC Engineer to
Specialist to Incident Management to Problem Management
• Expertise in Operations Support, Service Transition, Providing Technical Recovery and Solutions
etc.
• Hands on Ericsson Charging System and nodes like: SDP, EMA, EMM, CCN, MINSAT etc.
• Good Knowledge of Telecom standards and technologies related to Intelligent Network and
MPBN
• External Certifications: ITLv3 Foundation, ETCP IP Technology, CloudU Rackspace
Professional Experience (4.9 Years)
1. Company- Ericsson India Global Services Pvt. Ltd (April’16- Till Now)
Job Profile: Solution Integrator
Summary
5 years of experience on Telecom intelligent network, Packet Core and Packet Backbone for Ericsson
Network. Currently working as a Solution Integrator in EGIL, performing Charging System deployment and
have experience in System Implementation, integration of Intelligent Network (Solaris/Linux Based nodes)
in the GSM environment.
• Responsible for documenting Method Of Practice (MOP) instructions for all ongoing project
activities and leading the project to the Managed Services team.
• Have exposure to international projects in installation, Implementation and Integration
• Work closely with Solution Architects & Project Teams in preparing the Implementation plan,
identifying needs and follow up activities.
• Lead and own the end to end project delivery process, understanding the client needs, process
and policies to meet requirements.
• Installed, Deployed and configured Ericsson Service Data Point (SDP), Account Infornmation and
Refill/Account Finder(AIR/AF) and Next Generation Voucher Server (NGVS) for various Mobile operator.
Done various work involving Ericsson SDP and AIR like Integration with nodes, CIP/IP, CIP/SS7, ATP testing
etc.
• Primary knowledge and experience on Installation, Upgrade and Testing of SDP/AIR and Next
Generation Voucher Server/Classic Voucher Server
• Currently performing System Firmware and Software upgrades on Charging System Test Bed in
1

2. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
Charging System Lab environment for Linux based Intelligent Network Nodes like SDP,AIR and VS.
Education Background
B-Tech (Bachelors of Technology, U.P. Technical University (2011)
3PP Certifications: ITILv3, CCNA, Rackspace CloudU
ETCP Certification: IP Network Associate and Charging System Associate
• Analytical tools: MS Office suite, SQL Server, CSNM, Tiger Tool.
• Telecom Skills :
 IN Basic Call Flow, SS7, Camel, Sigtran, Diameter IN nodes & interfaces, Clustering,
Load Balancing.
 Good Knowledge of Shell scripting, RHEL, Solaris and PL/SQL.
 Proficient with IN OPERATIONS: IN prepaid Call flow structure (Originating &
Terminating calls), Knowledge of all IN nodes: AIR,NGVS,VS and SDP
 Proficient with GSM Channels, Call Flow, Handover, Traffic Cases.
 Good knowledge of Unix, Linux and Solaris.
 Achieved Q3 and Q4 Award in Airtel Africa Project Saviour role.
• Database: TimesTen, SQL, Oracle, Cassandra
• Operating System: Windows 2003/98/XP (Basic), Ubuntu/Unix (Basic), Linux, Solaris
• Soft skills: Excellent Communication/Presentation, Interpersonal and Analytical Skill
Ericsson Major Projects:
Airtel Ghana (Oct 2012 to Feb 2013)
Installation, Integration and Upgrades of IN nodes- SDP/AIR:
 Installation of IN Nodes SDP/AIR both for new nodes as well as upgrades of existing
nodes and integration with the rest of IN Nodes.
 Making Documentation for all steps to Installation and upgrade.
 Handling Critical outages in between the upgrade.
 ILO Configuration, OS Installation, AIR Application Installation, AIR Configuration,
SS7 Configuration, Integration with SDP, Sigtran (STP and HLR), 3PP Server,
Mediation, OSS, NTP, Provisioning.
 AF Installation and Configuration, Integration with AIR, SDP and CCN
 Hardware UAT and basic software UAT for SDP and AIR (Voice, SMS, Data, Refill)
 Offline charging Testing.
 Net Back up configuration for AIR and SDP servers for Solaris and Linux machine.
 Emergency package loading, Database Alignment , Function Activation and service
Configuration
2

3. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
 Integrate SDPs to other CS Nodes Like AIR, CCN, and Mediation.
 SS7 Configuration and Sigtran Implementation.
 Data Migration.
 Performing Health check.
Airtel-Sierra Leone (June 2013 to Feb 2014)
Installation, Integration and Upgrades of IN nodes SDP/AIR:
 Installation of OS and software, Integration with live network of new HP Servers
Linux based via SUF.
 CIP/DCIP SS7, Esy Link’s configuration.
 Hardware and Functional UAT, Handover to customer.
 Preparation of Handover and UAT document.
 Working on tariff for testing functionality of new installed SDP
 Multi-Unit DA, Price Specification Feature, Flexible URL Redirect,
 Multiple FTP support, Subscription-ID Independence (NAI Look UP),
 Online Communication-ID change, Voucher Server Snapshot,
 EoCN SMS or USSD, Flexible Service Fee Enhancements,
 Flexible USSD for enquiry and refill, Snapshot for Flexible Service Fee Deduction,
Dynamic service Configuration, Refill Restrictions Restriction Indicator.
 Internal Testing for the features.
 Acceptance test case validation and execution with customer.
CS Test Lab Hands On and Test bed Experience:
Performed successful installation of AIR/AF with following ICP version on HP DL 360 Gen8/9:
ILO Configuration, OS Installation, AIR Application Installation, AIR Configuration, SS7 Configuration,
Integration with SDP, Sigtran (STP and HLR), 3PP Server, Mediation, OSS, NTP, Provisioning
 AF Installation and Configuration, Integration with AIR and SDP
 Performing internal testing and Health checks
Performed successful installation of SDP with following ICP version on HP DL 360 Gen8/9:
 ILO Configuration, OS Installation, SDP Application Installation, SDP Configuration, SS7
Configuration, Integration with AIR, Sigtran (HLR) and DB alignment
 Installation of SDP Software (Both: Manually and Via SUF)
 Integrate SDPs to other CS Nodes Like AIR, CCN.
 Performing internal testing and Health check
Performed successful manual installation of Voucher Server and NGVS with following ICP
version on Solaris10:
3

4. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
Part of NGVS Strategic Learning Programme for NGVS Charging System 6 which covered following training
modules and activities:
• Successfully Installed 3-Clustered NGVS site via suf version 4.4 and version 3.10 (Primary and
Secondary site both) on latest ICP version ICP 16-01 (supporting CS16)
• Performed GeoRed and User Acceptance testing by Generating/Loading test vouchers and
Generating Distribution and Dump reports
• Successfully covered Migration of Test Vouchers from already installed Classic VS (ICP 14-03) to
Newly installed NGVS site
 Project 1. Airtel Africa Wave 6 (Airtel HW Modernization Project-ONSITE)
Duration: 14 July’16 Till 9th
August’16
Primary Skill: Voucher Server (VS 4.0 and VS 5.0)
Key Role: To execute Integration and Migration work
• Successfully Installed 3-Clustered NGVS GeoRed Pair (HP Servers Gen9) via SUF on ICP version
ICP 15-03
• Performed GeoRed and User Acceptance testing by Generating/Loading test vouchers,
Generating Distribution and Dump reports, Customer Reports, Switchover-Reverse Switchover
test, FS restoration Test, DB Restoration and USSD Testing
• Currently engaged in performing Migration of particular series from existing Classic VS servers to
newly installed NGVS via Scripts (GCH Team Engaged)
• Performed VSIP testing with Customer and 3PP and did troubleshooting wherever required
• Worked on providing Customized Scripts and Reports as per customer’s expectations and
implemented it on NGVS
• Integration of NGVS with AIR,3PP servers
 Project 2. RMEA_NEA_BSS_ZAIN SUDAN (ONSITE)
Duration: 21st
August ’16 till 07th
September ‘16
Primary Skill: SDP
Key Role: Upgrade from ICP 14-07 to ICP 16-01 (CS-6)
 Project 3. RMEA_MTN_IRAN_SDP EXPANSION (ONSITE)
Duration: 1st
Oct till Present
• ILO Configuration, OS Installation, SDP Application Installation, SDP Configuration, SS7
Configuration, Integration with AIR, Sigtran (HLR) and DB alignment
• Installation of SDP Software (Both: Manually and Via SUF)
• Integrate SDPs to other CS Nodes Like AIR, CCN.
2. Company- BT-eServ Pvt. Ltd Co (April’15-March’16)
Job Profile: Problem Analyst
Client: Royal Bank of Scotland, Technology (Infrastructure Services - Networks)
4

5. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
Accomplishments Till Yet:
• Part of a successful transition of Managed Services from Accenture to BT-eServ India Global
Services
• Worked with customer and internal teams to support and deliver project on schedule.
• Acted as counterpart to customer appointed transition onshore manager– maintaining close
contact to ensure delivery to schedule and issues addressed.
• Ensured enough knowledge gain to run the operations successfully post transition.
Key Responsibilities:
• Identify trends and potential Problem sources or taking ownership of problems in network
reported by Incident management, Event Management, 3PPs(Suppliers/Vendors) or customer
• Analyze problems, identify root cause, make recommendations and Accountable for remedial
actions
• To manage the lifecycle of all problems from first identification through further investigation,
documentation and eventual removal
• Conducting activities required to diagnose the root cause of incidents and to determine the
resolution to those problems
• To ensure that the resolution is implemented through the appropriate control procedures,
especially change management and release and deployment management
• To maintain information about problems and the appropriate workarounds and resolutions, so that
the organization is able to reduce the number and impact of incidents over time using a strong
interface with knowledge management, and tools such as the KEDB
Hands on tools like HPSM9, EMC Smarts, Service Now, RIAM/Info man, ORBIT, and Excel2010
etc.
3. Company – Orange Business Services (Sep’14 – March’15)
Job Profile: Customer Support Operations - Specialist
Client: SITA AERO
Key Responsibilities:
• Network custodian responsible for incident management and driving its resolution.
• To Provide efficient and effective customer interface with focus on efficient and effective
status provisioning, knowledgeable engagement, overall customer satisfaction performance
and timely escalation of issues.
• Working closely with client stakeholders, seeing high-priority (P1, P2) incidents through to
completion; liaising with all relevant stakeholders to ensure their oversight and
understanding of processes.
• Accountable and Responsible for adhering to KCIs (Keep Customer Informed) and KPIs (Key-
Performance Indicators) as per ITIL guidelines and framework
• Event Management and Incident Management of all network related issues utilizing VRFs,
MPLS, OSPF and BGP
• Assist when necessary in detecting possible problems and assigning them to the appropriate
problem management entity/team for them to raise problem records, provide workarounds
5

6. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused
support.
• Ensure allocation of the correct severity level to Incidents as defined within the SITA Case
Excellence guidelines and procedures.
• Escalate high severity incidents to the Customer Incident Managers and provide initial
analysis or resolution reports to the customer and higher management.
• Manage the Request/Incident life-cycle, including closure, verification and customer
communication.
• Manage communications with customers in event of scheduled/unscheduled service
disruptions and/or outages.
Hands on tools like Service Hub (Trillium), NGOSS, Putty, APG, GINI, CMC, Riverbed ITM,
Juniper ITM etc.
Technologies Used: Frame-Relay, BGP, MPLS, DSL/ADSL, ATM over WAN/LAN network
Devices: Cisco, Riverbed, Juniper, Passport, ALU/Nortel Switches
4. Company – Ericsson India Global Services Pvt. Ltd. (June ‘13 – Sep’14)
Job Profile: 1st
LA Engineer (IN/PCN)
Client: Delivering Managed Services to AIRTEL AFRICA OPERATIONS - Africa Operator
Key Work Areas:
• Fault Management, Incident Management and Problem Management.
• Daily health check of all IN/VAS Servers and via Ericsson MSDP and Tools using set of
commands, removing alarms and providing better network performances.
• Monitoring of IN nodes like EMA, EMM, SDP,MINSAT, CCN, IVR, for Airtel Africa
• Resolving IN related faults in co-ordination with field team and multiple local facility provider in
Africa.
• Fault Surveillance of the Packet Core Network(2G/WCDMA) SGSN, GGSN, SASN,
RADIUS,DNS etc
• Incident and Problem Mitigation by escalation to the right fix agent
• Maintaining the availability and performance of the network in line with Key Performance
Indicators (KPIs).
• Handling of Change Records, Informing stakeholders, 3PP etc and coordinating with them in case
required.
• Hands-on work experience ITSM ticketing tools/applications such as Remedy/One TM.
Hands on tools like SecureCRT, Netcool, Putty, Tiger (In-house), Ericsson in-house tool- Radii etc.
Rewards and Recognition:
• Received Power/Rockstar award twice for showing Ownership of work during Customer Visit and
for outstanding contribution towards business operations.
• Top performer consistently for 6-months, recognized by head of department
• IP Technology - ETCP Certified with 92%
4. Company – Ericsson India Global Services Pvt. Ltd. on 3rd
Party Payroll (Sep ‘11-May’13)
6

7. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
Job Profile: Job Profile: Fault Surveillance Engineer (IN)
Client: AIRTEL AFRICA OPERATIONS - Africa Operator
Key Work Areas:
• Worked as Off-Roll employee on Third Party Pay-Roll.
• Played major part in project transition from Airtel Nigeria to Airtel Africa by handling IN/PCN and
TXN domains alone
• Key Work Areas are same as above.
Rewards and Recognition:
• Received Out Of The Box award for INNOVATION and INITIATION
• Top performer consistently for 6-months, recognised by head of department
Also, Hands on tools like OSS-RC, Winfiol, BMC Remedy, Putty, MAPINFO, Tellabs8000 INM,
Netcool, OSS-RC, Ericsson-Service ON Element Manager, Google Earth etc.
Academics
⇒ 2011: B.Tech (Electronics and Communication)
⇒ 2007: XII from C.B.S.E
⇒ 2005: X from C.B.S.E
Software Skills/ Certifications
• Highly Pro-efficient in MS Excel, Power Point & UAT
• IP Technology - ETCP Certified (Ericsson Technical Certification Program) -2013
• Charging System5 & Ericsson Multi Mediation
• GSM System Survey; WCDMA Fundamentals, LTE, MPLS from Ericsson Learning &
Development Program.
Key Strengths
• Good Analytical Skills
• Able to identify trouble spots
• Good team player-Adaptable and Flexible
• Excellent communication and presentation skills
(All the information furnished by me is true to best of my knowledge and belief)
Date: 18th
October 2016
Geetika Prasher
7

8. Geetika Prasher
Geetika.prasher@ericsson.com
Contact No.:8860805059
8