Invuite Pty Lte - InsurTech Innovation Award 2022

1. Cloud-based BPI/BPO Information Management Platform
Innovation, Integration, Performance

2. Business in Confidence
Contents
• What is InVuite?
• Common Industry Problems
• Using Invuite for Information Management
• How InVuite assists you
• How InVuite assists you continued
• Some current User cases
• Company Background
InVuite Introduction April 2022 1 |

3. Business in Confidence
What is InVuite?
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InVuite is a process orchestration and workflow management platform for sending
and retrieving information.
• Accessible on any smart device.
• Provides a powerful application for managing and orchestrating any types of
information retrieval and communication requirements through a modern, secure and
agile platform.
• Catering for the need of a highly diverse user base (insurers, hospitals, TPAs), InVuite
offers Insurers a flexible and seamless information exchange through open APIs
(where required) and easily customizable, dynamic Smart Forms.
• InVuite offers a configurable workflow engine with automated notifications, combined
with a configurable, profile-based user management to control access and privileges.
• The platform offers real-time transaction data with full transparency and audit-proof
reporting of all event activities performed on the platform, also enabling granular data
collection and use with analytical tools (such as machine learning/AI).
• InVuite is designed as a plug and play solution that can easily connect through open
API to other applications such as insurer front- and backend systems (incl.
communication with policy holders, claims and underwriting engines, administration and
billing) OR be used as a stand-alone web application..
• The secure platform with data being encrypted in transit and at rest allows you to
comply with any regulatory standards (such as TRM or PDPA).
• The Invuite platform and all data can be hosted in your AWS (Amazon web services)
stack or accessed inside a secure AWS instance to comply with data sovereignty &
privacy standards.
Accessible
from any
device
Give your users
choice with
how they deal
with you
Go Paperless

4. Common Industry Problems re: Information Management
• Multiple Legacy back end systems in use already.
• Need to control rising costs re sourcing Information
• Ongoing IT/Infrastructure projects taking up bandwidth.
• Various front end OPS/Bus Dev systems in use by different parts of the business.
Difficult to understand and quantify FTE effort, user experience & engagement for
‘similar’ types of work across the business.
• Lack of transparency, consistency of operational process and performance across the
business e.g. Underwriting vs Claims , Retail versus Group/Corporate clients.
• Internal audience with differing demands and needs.
• Customer base that have differing needs operationally and technically.
• Want to be able to capture data for further analytics from information received.
Currently most is PDF or similar and unusable.
• Inability to quantify outsource partners (BPOs) performance and hold them
accountable.
• Very difficult to change outsource providers (systems, education , cost , risk).
• Different communication requirements across internal and external clients.
• Changing (tightening) Regulatory/Privacy controls.
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5. Business in Confidence
Drastically reduced cycle
times, improved user
engagement, greater
control and lower costs
FTE savings in admin
processing
Eliminate Idle
(redundant) time
Improved customer
service to your clients
Process initiated Work item
completed
Admin tasks
Retrieving data
via Smart
Forms
Internal admin and tasks
Retrieving information & communicating with InVuite
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Request entered via
API or directly to
InVuite by you or an
authorised entity
You (and or your clients)
control proactive comms
and full transparency
throughout the request
lifecycle.
Results returned to you
via API or manually. Full
dashboard reporting of
all information available
24/7
Need arises to
communicate or obtain
information
Your required process
continues
Fully digital, paperless
process

6. Problems Invuite helps you address
IT/Infrastructure
• Can be used as a ‘Plug-in’ with API integration to your system(s) or used outside your
existing IT Infrastructure as a stand alone web application.
• Invuite enables you to have a common platform that can be used as a conduit
between your existing systems as well as providing a vehicle for external
communication.
• You can let your customers use Invuite to allow transactions to be performed securely
and dynamically.
• Invuite can be hosted inside your AWS environment for full security control.
Information Management
• Allows controlled transparency and accessibility (from any smart device)
• 24/7 system reporting available.
• 11 existing user profiles (able to be further customised) to allow varying levels of
access for different user roles (both internal and your clients).
• Multiple system communication options, auto notifications at a system task, client
level.
• In application workflow to control/direct work internally and externally for BPOs
• Unlimited template creation for system auto and manual communication
• Dynamic smart forms (including smart form builder)
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7. Problems Invuite helps you address, continued
Common Information Request Types that can be performed by Invuite
• Medical Information retrieval – Smart form templates can be created for all your
medical information request needs. All existing templates/questionnaires can be
recreated as smart forms or still used as is PDF or other and sent via legacy tech
(email/efax).
• Communication with the Insured (Dynamic UW) – You can schedule workflow events
to allow you to automatically communicate with the Insured (eg where there may be
exclusions on policies) when required; allowing proactive interaction and reducing
lapse rates.
• Pathology and Rehab requests can be sent to your panel or provider of choice
automatically as a smart form or traditionally (email/efax)
• Tele interviewing and medical second opinion can be used within the existing
workflow.
• Minor modifications allow you to use Invuite as a starting point for the insured to
lodge a First notice of loss (FNOL)
Managed outsourcing
• You can give BPOs access to some or all of your tasks while retaining full control and
having full transparency over all requests at all stages. This allows you to reduce you
current spend by only outsourcing tasks you cant do automatically.
• Profile based access allows you to have various levels of access throughout a
requests lifecycle while always maintaining control. You can change access levels at
any time.
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8. Some current user cases for Invuite:
Medical Information retrieval (UW & Claims)
Two Australian BPOs use Invuite as the central point of their businesses to support requests for a range
of information needs.
Working closely with Invuite and their Insurance clients has enabled the Insurers to:
- make direct cost savings in the amount they pay per Medical information request
- Improve cycle times
- Offer a variable service offering to their customers (communication, workflow, reporting.
- Continue to add features and functionality (including API integrations) for further customer benefit.
Pathology
An Australian BPO uses Invuite for their Pathology business with admin staff and nurses in the field
using Invuite to complete smart form questionnaires while they take bloods.
Financial Reconciliation
Invuite is working with a leading Australian Insurer to help them manage their IP Claims
reconciliation.
Consultancy
Invuite is working with Insurers in Australia and Singapore assisting them in understanding their
operational requirements with reference to information management. This has included strategy
workshops, technical pilots and operational process mapping.
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9. Business in Confidence
Company Background and Contact Information
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Martin Hoel
Founder and CEO
InVuite Pte Lte
martinh@invuite.com
• Learning from his profound experience running a leading medical and health TPA in
Australia, Martin founded InVuite in July 2016 in Melbourne Australia.
• His goal was to create a digital first solution that enables Insurers, TPAs, Insurance Advisors
and Medical Institutions to improve the way they run their business and how they engage
with their customers. The ideal architecture for achieving this is a digital native platform for
multi-stakeholder information exchange, which is what Martin and his team designed and
built.
• Working closely with Insurers in Australia, InVuite developed and built their product as a
highly modular digital platform that is easy to integrate with and offers powerful and fully
configurable workflow and automation functionalities covering all platform user profiles.
• Invuite have continued to add functionality to their platform to allow for improved user
experience and business performance for all users.
• In December 2017 InVuite expanded its international footprint by establishing its global
headquarters in Singapore with all IP residing in Singapore.