The document discusses opportunities for business process outsourcing (BPO) in Colombia. It notes that Colombia has become a regional hub for outsourcing services due to its qualified human capital and strategic geographic location, which allows easy access to global markets. The financial, healthcare, oil and gas, and energy sectors in Colombia are growing and increasing their demand for BPO and IT services including call centers, back office support, and remote monitoring. Colombia has over 200,000 university graduates per year in fields like engineering, business, law and medicine, providing a large skilled workforce for the BPO industry. Major foreign companies have established outsourcing operations in Colombia to take advantage of the business environment and talent pool.
Antioquia is a department of Colombia, whose capital is Medellin. It is the second most industrialized region of the country and main exporter of non-traditional products, providing a high potential for investment in agro-industrial and manufacturing sectors. Its way to the Caribbean Sea gives it not only national but international competitiveness.
LATIN AMERICA & COLOMBIA BPO MARKETS: Strategic AnalysisJonathan Donado
Insights on the BPO (Business Process Outsourcing) markets in Latin America and Colombia.
It provides a strategic analysis for companies and professionals looking for comparative market BPO information in South America and Central America. Then, the presentation is centered around the BPO market in Colombia and the main drivers for a BPO business.
Created by Jonathan Donado
MBA - IESE
Senior Executive Fellows (SEF) - Harvard University
Linkedin: https://www.linkedin.com/in/jonathandonado/
Business / BPO / Consulting / Strategy / Strategic Planning / SWOT
Antioquia is a department of Colombia, whose capital is Medellin. It is the second most industrialized region of the country and main exporter of non-traditional products, providing a high potential for investment in agro-industrial and manufacturing sectors. Its way to the Caribbean Sea gives it not only national but international competitiveness.
LATIN AMERICA & COLOMBIA BPO MARKETS: Strategic AnalysisJonathan Donado
Insights on the BPO (Business Process Outsourcing) markets in Latin America and Colombia.
It provides a strategic analysis for companies and professionals looking for comparative market BPO information in South America and Central America. Then, the presentation is centered around the BPO market in Colombia and the main drivers for a BPO business.
Created by Jonathan Donado
MBA - IESE
Senior Executive Fellows (SEF) - Harvard University
Linkedin: https://www.linkedin.com/in/jonathandonado/
Business / BPO / Consulting / Strategy / Strategic Planning / SWOT
Conozca los aspectos más importantes del régimen legal de Egipto. Este perfil le permitirá conocer de forma general del régimen de inversión extranjera, cambiario, laboral, tributario, migratorio y de comercio exterior del país.
Manual for applying the vat exemption in te export of servicesProColombia
The first thing you should do is to understand the essential elements of international trade in services. Based on the World Trade Organization (WTO) Classification.
Guía Ley inocuidad alimentaria Estados UnidosProColombia
El mercado estadounidense de alimentos cuenta con una nueva Ley en Inocuidad Alimentaria, conocida como FSMA (por sus siglas en inglés), que tiene como fin mejorar y fortalecer los esquemas de protección a la salud pública, velando por un suministro seguro y confiable desde las exigencias sanitarias para los alimentos en los Estados Unidos.
Content marketingis a strategicmarketing approach focused on creating and distributing valuable, relevant, and consistentcontentto attract and retain a clearly-defined audience —and, ultimately, to drive profitable customer action.
Cumplimiento requisitos de información reglas de origen APCProColombia
Cumplimiento de los requisitos de información relacionados con las reglas de origen establecidas en el
Acuerdo de Promoción Comercial con Estados Unidos (APC)
MIT TR - Colombia ICT Ecosystems - Innovation Policy Report - Rpt 2 - Mar 5 2014Burton Lee
"Innovation Policy Report" with recommendations for Colombian Ministry of ICT (MinTIC) [www.mintic.gov.co], Minister Diego Molano, Govt of Colombia, March 5 2014. Performed by MIT Technology Review, Cambridge, Mass, during August 2013 to Feb 2014. Co-authors: Erik Pages, Ellen Harpel, Burton Lee, Antoinette Matthews. Report 2 of 2 reports done for MinTIC. Project lead: Antoinette Matthews.
MIT TR - Colombia ICT Ecosystems - Intl Trends in ICT - Rpt 1 - Jan 28 2014Burton Lee
"International ICT Trends" Report for Colombian Ministry of ICT (MinTIC) [www.mintic.gov.co], Minister Diego Molano, Govt of Colombia. Performed by MIT Technology Review, Cambridge, Mass, during August 2013 to Feb 2014. Primary author: Cynthia Graber. Co-authors: Erik Pages, Ellen Harpel, Burton Lee, Antoinette Matthews. Report 1 of 2 reports done for MinTIC. Project lead: Antoinette Matthews.
The Information and Communications Technology
(ICT) sector of Bangladesh is one of the fastest growing sectors of its economy. In
today’s world, Information and Communication Technology (ICT) is considered as
the most effective constituent for the development of a nation. ICT has been
declared as the thrust sector by the Government. For the development of
Information & Communication Technology in the country, the Government
formed a committee for formulating a national policy. A comprehensive ICT
policy has been formulated and a National ICT Task Force headed by Prime
Minister has been formed.
Information and Communications Technology (ICT)
All e-technologies used in creating, storing, processing, communicating and
disseminating information of all kinds.
ICT refers to technologies that provide access to information
through telecommunications.
[Ref. https://techterms.com/definition/ict]
Information and communications technology (ICT) refers to all the technology
used to handle telecommunications, broadcast media, intelligent building
management systems, audiovisual processing and transmission systems, and
network-based control and monitoring functions.
Information and Communications Technology (ICT) Policy
ICT Policy is a road map of actions adopted and pursued by various governments
involving issues in ICT
A National ICT Policy is a policy put into place by governments’ and stakeholders’
who are committed to the process of bringing digital technology to all individuals
and communities so that they can have access to information ( ★★For making this content author used various online resources, it is share here only for those who want to know something about it. This content is not the author's primary/ own creating property. )
In the last 15 years, BC’s tech sector has outpaced the province’s overall economy,
growing by 91% to generate over $15 billion dollars in GDP per year2. The sector’s
prominence will only increase as technology products and services become ever
more ubiquitous and deeply interwoven into all industries, including those not traditionally associated with tech.
Despite this promise, BC’s tech sector faces a significant headwind: a growing talent
deficit. The availability of talent has been a perennial concern for companies in the
sector. This was perhaps most prominently highlighted in 2016’s #BCTECH Strategy,
in which tech talent was identified as a fundamental pillar of a thriving tech sector –
and was suggested to be lacking in the province.
The goal of the 2016 TechTalentBC Report is to quantify this talent deficit and analyze
its factors in order to diagnose difficulties and identify specific areas in which remedial
action can be taken to ensure that BC’s tech companies have access to the quantity
and quality of tech talent required to compete and become global leaders.
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
Because the core team has announced that pi network will not be doing any pre-sale. The only way exchanges like huobi, bitmart and hotbit can get pi is by buying from miners.
Now a merchant stands in between these exchanges and the miners. As a link to make transactions smooth. Because right now in the enclosed mainnet you can't sell pi coins your self. You need the help of a merchant,
i will leave the telegram contact of my personal pi merchant below. 👇 I and my friends has traded more than 3000pi coins with him successfully.
@Pi_vendor_247
how to sell pi coins on Bitmart crypto exchangeDOT TECH
Yes. Pi network coins can be exchanged but not on bitmart exchange. Because pi network is still in the enclosed mainnet. The only way pioneers are able to trade pi coins is by reselling the pi coins to pi verified merchants.
A verified merchant is someone who buys pi network coins and resell it to exchanges looking forward to hold till mainnet launch.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
where can I find a legit pi merchant onlineDOT TECH
Yes. This is very easy what you need is a recommendation from someone who has successfully traded pi coins before with a merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi network coins and resell them to Investors looking forward to hold thousands of pi coins before the open mainnet.
I will leave the telegram contact of my personal pi merchant to trade with
@Pi_vendor_247
1. BUSINESS PROCESS OUTSOURCING
OPPORTUNITIES IN
THE LOCAL INDUSTRY
The financial sector has been one of the most dynamic sectors in mobile
internet demand, based on a mass bancarization dynamic sought by the
Government to offer everyone the possibility to manage their finances
using mobile devices. This trend has created many opportunities for the
provision of back office and call center services in the country.
Colombia has become a distribution hub for outsourcing services and IT
and Software Services regionalwide, due to the availability of qualified
human capital, the strategic and competitive geographic location with
easy access to global markets. Its location in the middle of five time zones
hasacomparativeadvantage,sharingatimezonewithimportantbusiness
centers in the Americas such as Miami, LAX, NY, Toronto, Mexico City,
Buenos Aires, Sao Paulo and Santiago, among others.
The National Government is currently carrying out an ambitious plan,
more than US$ 35,7 billion over the next years, for the development of
road, port, railway, and airport infrastructure in the country, that will
require accounting, finance, and logistics support services to control
projects operation.
Due to the sustained expansion of the health sector and the growing
demand of the population (47 million inhabitants), this sector requires
increasing support in mobile telecommunication services for remote
monitoring of patients (Telemedicine) and information consolidation
(Data Entry).
The Oil & Gas sectors demand more services related to mobile
telecommunications as well as control and drilling, extraction, and oil
transport processes for their daily activities.
The Colombian companies of energy generation, transport and
distribution are growing. This expansion process will increase the
demand of BPO and IT services.
GROWTH, CONFIDENCE AND
OPPORTUNITIES TO INVEST
Libertad y Orden
2. • Develop KPO centers focused on financial services, market research, legal,
engineering and design services, taking advantage of the more than 37,000
professionals in Management and Engineering programs which represent a
workforce capable of providing added value.
• Develop scalable basic Voice BPO operations and gain access to more than
34,000 people in technical and technological programs in Business and
Engineering programs in Antioquia.
• BuildOffshoring&Outsourcingcenters,asaresultoftheregion’sstrongvocation
in these sectors. Because of this, the Tholons Top 100 rankings for 2014 listed
Bucaramanga as one of the 100 most attractive cities to invest in outsourcing.
• Outsource customized services and gain access to the more than 2,000
Medicine graduates and 9,000 Law graduates.
• Build Voice BPO centers in Spanish to provide call center, financial and
accounting services and gain access to more than 8,000 graduates in technical
and technological programs related to Management and Engineering.
• Develop KPO projects specialized in outsourcing Engineering services with
more than 5,000 engineers in different areas.
COLOMBIA, A COUNTRY WITH
MULTIPLE AREAS OF DEVELOPMENT
• Build Voice BPO centers in activities such as telemarketing, collections and
customer service, tapping into more than 21,000 graduates of technical and
technological careers, in programs related to Management and Engineering.
• Outsource professional services, especially Telemedicine as there are more
than 500 companies in the health sector in the region with AN anually growth
of 13% per year.
• Develop Market Research and R&D + Innovation companies particularly for
the cosmetics and food industry, with a business network of more than 240
and 380 companies respectively.
BOGOTA
MEDELLIN
CALI
• BuildbasicVoiceBPOcenterssuchastelemarketing,collectionsandcustomer
service, taking advantage of more 15,000 technicians and technologists in
Engineering and Management programs.
• Develop KPO projects, especially in Engineering and R&D + Innovation
services thanks to the network of more than 16,000 professionals in
Engineering and Management areas.
COFFEE CULTURAL LANDSCAPE
BUCARAMANGA
BARRANQUILLA
• Create Voice BPO centers in Spanish and English to provide services for
collection, telemarketing, sales and customer service, and gain access the city’s
9.4% bilingual population.
• Build Non-Voice BPO and KPO centers, leveraging the 50,000 people graduated
in Management and Engineering areas between 2010 and 2012, , which
represent a highly skilled workforce.
3. The BPO industry in Colombia has created more than 246,000
jobs. (IDC, 2014.)
The bilingual operations of companies such as Sutherland,
TeleperfomanceandConvergysarenoteworthy.(ACDECC,2014.)
For three years in a row, Colombia was included in the “Top 30
Destination Countries for Offshore Services” report. The report
highlighted the country’s strengths for call center operations and
transactional BPO efforts, the Government’s proactive support
for the IT sector and the competitive costs. (Gartner, 2013.)
Intermsofoperatingrevenuesin2013,theindustrygrewby16%
compared to the previous year. (ACDECC [Colombian Association
of Contact Centers and BPO], 2014.)
On average, exporting companies are exporting about 40% of
their operations. (IDC, 2014.)
BPO INDUSTRY IN COLOMBIA
MAJOR SEGMENTS SERVED, 2013
Source: ACDECC. Contact center and
BPO Colombian Association, 2013.
COLOMBIA, A MARKET
THAT DOUBLES THE GROWTH OF
THE LATIN AMERICAN MARKET
TELECOMMUNICATIONS
BANKING AND FINANCIAL SERVICES
MASSIVE CONSUMPTION
GOVERNMENT
INSURANCE
OTHERS
4. A GROWING MARKET
WITH HIGH CAPACITY
OF SKILLED LABOR
NUMBER OF GRADUATES IN ENGINEERING AND BUSINESS ADMINISTRATION, 2012*
23,108
14,42311,076
8,182
5,851
2,011
67,578
MANAGEMENTACCOUNTINGINDUSTRIAL
ENGINEERING
AND RELATED
SYSTEMS
ENGINEERING
AND RELATED
ECONOMYELECTRONIC
ENGINEERING
AND RELATED
ELECTRIC
ENGINEERING
AND RELATED
13,672 57,283 58,884 85,196 139,423 145,031 488,787
Source: Employment Observatory, Ministry of Education, 2012.
TOTAL
GRADUATES
2001–2012
Colombia, with 47.1 million inhabitants, is the world’s second largest
Spanish-speaking country behind Mexico. It has multiple centers
of development: Nine metropolitan areas with a population higher
than 500,000 inhabitants. (Source: DANE [National Administrative
Department of Statistics].)
Colombia is within the 30th largest economies and one of the largest
within the non-OECD economies.
The country has the second fastest growing labor force in the region.
(IMD, 2014.)
In Colombia more than 200,000 people graduate every year from higher
education. Of those, 56% do so at the undergraduate level and 22% from
masters and specializations. (Employment Observatory, Ministry of
National Education, 2013.)
* Taking into account technological, undergraduate and postgraduate programs.
5. INFRASTRUCTURE, ATTRACTIVE COSTS
SAVINGS AND A PRIVILEGED LOCATION
ATTRACTIVE REGULATORY FRAMEWORK
TELECOMMUNICATION
INFRASTRUCTURE OF
SUBMARINE CABLES
Available tools to enable operations in areas such as services exports (Plan
Vallejo), intellectual property rights, Statutory Law of Habeas Data, Value
Added Tax (VAT) exemption for services provided from Colombia,
possibility of applying to the free trade zones regime, First Job Law, and
opportunities to benefit from Telework.
Primestrategiclocation:Locatedintheheartlandofthemaincommercial
andfinancialcentersofthehemisphere,Colombiasharescultural-affinity-
patterns suitable to consolidate operations in the region.
Infrastructure capable of support world-class operations: 9 submarine
cables, supplemented by an internal optical fiber ring that ensures the
national connectivity, increasing Colombia´s competitiveness. (MinTIC-
Ministry of Information and Communications Technologies, 2014.)
GOVERNMENT’S COMMITMENT
WITH THE SECTOR
The Government is committed to support and provide aid through the
Productive Transformation Program–PTP, a strategy that promotes
the sector growth. During the last years, the program has created a
favorable environment to consolidate a worldwide recognition for the
sector. Program efforts develop throughout four main themes: Human
CapitalandRegulatoryFramework,Consolidation,PromotionandSector
Innovation, and Infrastructure and Sustainability.
Government plan that aims to generate economic growth based on the
use and appropriation of ICTs in the Colombian population and the
development of a national digital ecosystem. This project is led by the
Presidency of the Republic and the Ministry of Information Technologies
and Communications, which, at the end of 2013, managed to connect
1,078 municipalities increasing Internet connections from 2.2 to 8.8
million nationwide.
Continuous strengthening of commercial relations between Colombia
and the world, opening a window of opportunities for investment in all
business outsourcing services.
NEW MARKETS OPENING
PAN-AM
SAC
CFX - 1
SAM - 1MAYA - 1
BARRANQUILLA
CARTAGENA
TOLU
MEDELLIN
BOGOTA
BUCARAMANGA
CALI
ARCOS
SOURCE: MINTIC, 2013.
PCCS
GLOBENET
AMX - 1
6. MAJOR FOREIGN COMPANIES HAVE CHOSEN
COLOMBIA AS AN INVESTMENT DESTINATION
Pramod Bhasin, Non-Executive Vice Chairman, Genpact
“Colombia offers a favorable business climate for Genpact and for our clients – a rich talent pool with a high
literacy rate and complementary skill sets, a healthy and growing economy, a number of universities with strong
business curricula, a diverse array of industries, and open trade practices. Genpact is honored to establish its
roots here in Colombia and become a part of its culture and thriving business community.”
Sykes, United States: opened a new call center creating 160 jobs in the city
of Barranquilla.
HP, United States: opened a new global service center in Medellin.
United States: contact center to serve the US market.
Genpact, India: added value operations service center, especially in financial
and accounting areas for the region.