Sheikh Hossain has worked for the organization since 2000 as a mail handler. He has since developed strong IT and software testing skills, both theoretically and practically. He knows programming languages like C, Visual Basic, and Java. He is experienced in manual and automation testing using tools like LoadRunner, QTP/UFT, Jira, and Bugzilla. He can write test cases, test plans, and test scripts. He also has knowledge of databases and can write SQL queries. He is a strong team player and customer service representative who is known for resolving difficult situations. His only weakness was his non-IT background originally but he has worked hard over the last three years to become an automation tester.