Katharine Morse completed a process improvement internship with the Student Affairs Business Office (SABO) under the supervision of Tony Dickerson and Penny Reid. As part of the internship, she gained skills needed for working in an office environment and attended weekly Process Improvement and Training Crew meetings. Morse was given projects as part of the PIT Crew, including creating and presenting two SABO Series presentations on her own - one on completing I-9 forms and another on entering non-position employees into CUBS. The internship helped Morse achieve her goals of working independently on projects and presenting them professionally.