1) The document discusses the importance of health literacy and how visuals can help communicate healthcare information. It defines health literacy as the ability to understand and act on health information. 2) Poor health literacy is common due to factors like age, disability, language barriers, and learning challenges. Visual aids like diagrams, illustrations, and interactive materials can help all types of learners understand important healthcare instructions and recommendations. 3) The document recommends that health professionals learn to create simple visual explanations and confirm that patients understand the information. Using visuals to tell the healthcare story is important for educating people about their health.