Interpersonal Competence.pptx

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prempanigrahi

interpersonal relationship

Engineering

Interpersonal
Competence:
Connect with
Others
ISO-405-PD-EV-4204-V1.1
Dale Carnegie Training®

Objectives
• Change our approach to gain
different results
• Apply principles for building
trust and rapport in
relationships
• Identify opportunities to
improve business
relationships

Definition of Employee Engagement
The emotional and
intellectual
commitment
of employees to
deliver
high performance

Satisfaction
with Immediate
Manager
Belief in
Senior
Leadership
Pride in the
Organization
Employee
Engagement
The Three Drivers of Engagement
Source: DCT/MSW Research, June
2012

Relationship with
Immediate Supervisors
If Dissatisfied with Relationship
of Immediate Supervisors
80% chance of being disengaged

Relationship with
Immediate Supervisors
What they want
• “Caring” manager
• Want to feel valued
• Want their manager to have interest in them

A Belief in Senior Leadership
Inspired by having role models that
• Encourage Goal Achievement
• Contribute to Positive Engagement
• Create a Better Overall Workplace
Environment

Pride in Working for Their Company
Four Characteristics Needed for Engagement
• Enthusiasm
• Empowerment
• Inspiration
• Confidence

Igniting Workplace Enthusiasm Since 1912!

Dale Carnegie’s Relationship Pyramid
Influence
Change
Enhance
Teamwor
k
Connect with
Others
Demonstrate Leadership
Change Attitudes & Behaviors
Opposite Effect
Desired Effect
Resentment
Compliance
Indifference
Gain Cooperation
Create Accountability
Strengthen Relationships
Build Trust
External Awareness

Connecting with Others:
Build Rapport Principles

Connect with Others: Principles for
Strengthening Relationships
1. Don’t criticize, condemn, or complain
2. Give honest, sincere appreciation
3. Arouse in the other person an eager want
4. Become genuinely interested in the other
person
5. Smile

6. Remember that a person’s name is, to
that person, the sweetest and most
important sound in any language
7. Be a good listener. Encourage others to
talk about themselves
8. Talk in terms of the other person’s
interests
9. Make the other person feel important,
and do it sincerely
Connect with Others: Principles for
Strengthening Relationships

Relationship Report:
If I Could Have a “Do Over”

Contact Information
540.772.1723
Many free resources available
www.va.dalecarnegie.com

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Interpersonal Competence.pptx

1. Interpersonal Competence: Connect with Others ISO-405-PD-EV-4204-V1.1 Dale Carnegie Training®

2. Objectives • Change our approach to gain different results • Apply principles for building trust and rapport in relationships • Identify opportunities to improve business relationships

3. Definition of Employee Engagement The emotional and intellectual commitment of employees to deliver high performance

4. Why is Engagement Important?

5. Satisfaction with Immediate Manager Belief in Senior Leadership Pride in the Organization Employee Engagement The Three Drivers of Engagement Source: DCT/MSW Research, June 2012

6. Relationship with Immediate Supervisors If Dissatisfied with Relationship of Immediate Supervisors 80% chance of being disengaged

7. Relationship with Immediate Supervisors What they want • “Caring” manager • Want to feel valued • Want their manager to have interest in them

8. A Belief in Senior Leadership Inspired by having role models that • Encourage Goal Achievement • Contribute to Positive Engagement • Create a Better Overall Workplace Environment

9. Pride in Working for Their Company Four Characteristics Needed for Engagement • Enthusiasm • Empowerment • Inspiration • Confidence

10. Satisfaction with Immediate Manager Belief in Senior Leadership Pride in the Organization Employee Engagement The Three Drivers of Engagement Source: DCT/MSW Research, June 2012

11. Igniting Workplace Enthusiasm Since 1912!

12. Dale Carnegie’s Relationship Pyramid Influence Change Enhance Teamwor k Connect with Others Demonstrate Leadership Change Attitudes & Behaviors Opposite Effect Desired Effect Resentment Compliance Indifference Gain Cooperation Create Accountability Strengthen Relationships Build Trust External Awareness

13. Memory Linking Exercise

14. Connecting with Others: Build Rapport Principles

15. Connect with Others: Principles for Strengthening Relationships 1. Don’t criticize, condemn, or complain 2. Give honest, sincere appreciation 3. Arouse in the other person an eager want 4. Become genuinely interested in the other person 5. Smile

16. 6. Remember that a person’s name is, to that person, the sweetest and most important sound in any language 7. Be a good listener. Encourage others to talk about themselves 8. Talk in terms of the other person’s interests 9. Make the other person feel important, and do it sincerely Connect with Others: Principles for Strengthening Relationships

17. Relationship Report: If I Could Have a “Do Over”

18. ISO-404-PD-EV-0745-V1.0

19. Contact Information 540.772.1723 Many free resources available www.va.dalecarnegie.com

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