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JAMAICA INN
INTERNATIONAL MARKETING PLAN
Sarah Wick & Andrea Krizankovicova
EMAILBLAST
Jamaican Jerk Festival
Jamaica
Inn
FACEBOOK
Jamaica Inn
Jamaica
Inn
Jamaica Inn
INSTAGRAM
Jamaica Inn
GROUPON
Jamaica Inn
LIVINGSOCIAL
Jamaica Inn
TRIPADVISOR Jamaica Inn
MEASUREMENT OF CAMPAIGN
 Opened emails, click-through rates, & conversions
 Facebook Insights
 Instagram likes, hashtags & click-through rates
 Groupon, TripAdvisor, & Living Social
 Bookings, reviews, statistics on sights
 Google Analytics tracking on all sites
BUDGET&SCHEDULE
Jamaica Inn Marketing Budget & Schedule
May 2014-Nov 2014
Jun Jul Aug Sep Oct Nov Total
Social Media
Management
(40hrs/week) 4,302 4,302 4,302 4,302 4,302 4,302 $25,812
Marketing Assistant (40
hrs/week) 1,887 1,887 1,887 1,887 1,887 1,887 $11,322
Market Research Total
$6,189 $6,189 $6,189 $6,189 $6,189 $6,189 $37,134
Marketing
Communications
Email Blast (100,000) 2,000 2,000 2,000 2,000 2,000 2,000 $12,000
Total Marketing Budget $8,189 $8,189 $8,189 $8,189 $8,189 $8,189 $49,134

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Editor's Notes

  1. After the thorough marketing audit was conducted, it was clear that our hotel needs some work in the marketing department. While Jamaica Inn is doing very good through wholesalers and travel agents, more attention can be given to marketing of the establishment. Through careful research, the best way to reach out to customers would be through a stronger social media presence. There are many different social media mediums with a visitors base that is just as diverse. We have chosen a few of the most popular websites to launch our social media presence with.
  2. For our current (and future) guests who's emails we current hold for subscription, we will send out regular email blasts with promotions for upcoming events in and around the hotel premises. Different themes will be given to each email, depending on what the upcoming happenings will be. The email will be on a monthly basis with events for the upcoming one or two months on it. We have chosen to use email blasts because of their directness to the customer, and because it gives an opportunity to fill the rooms during times that could need an extra push through promotions.
  3. A social media website that will be used is Facebook. The hotels dedicated Facebook page will be updated on a daily basis with pictures, deals and posts related to what is going on at our location. Shoutouts will be made here, dedicated to employees that have gotten positive reviews from customers or have performed something outstanding to support Jamaica Inn. We have chosen to open a Facebook account for the hotel as it is one of the most popular social media websites with a very diverse visitors base.
  4. A fairly new, but booming, social media website that we have chosen to use is Instagram. This will be used similarly to Facebook, but with a stronger focus on pictures from around the hotel and what is going on there. The Instagram account will be connected to our Facebook account, so whatever is posted on Instagram will also be posted on Facebook. This site will be updated with only the best images, and guests have the opportunity of getting their picture featured by using one of our hashtags #jamaicainn or #Ilovejamaicainn. The reason that we chose to use Instagram is because of its user-friendly interface and the simplicity of it.
  5. Groupon is a great website for Jamaica Inn to post promotions on. Limited time offerings will be posted here with deals such as reduced room rates, breakfast upgrades and special offers for upcoming events. It will help to reach customers that would otherwise not have come in contact with the hotel. The deals will be updated monthly. Groupon is a great website to use as it is proven to catch customers attention with deals they don’t want to miss out on.
  6. Living social is quite similar to Groupon, but they both may have different customers so it is wise to display the deals and offerings on both medias. The deals here will also be updated monthly.
  7. For any business in hospitality, trip advisor can become invaluable. By encouraging customers to review and rate the hotel here, it is easy to see what guests like and dislike, and to respond to them directly (thereby extending our reputation of excellent customer service). This website will be checked daily for reviews and responded to promptly. This website has been chosen because it is a very good way of communicating with guests, and to show them that their opinion is valuable by responding to their remarks.
  8. To track what is working well and what is not, statistics must be measured. These are the means we are going to take to check each social media and website. It is important to check that people are opening and caring for the email blasts. Facebook insight, as well as Instagram likes etc. will show how much attention is being brought to our pages. Groupon and Living Social will be measured by the amount of booking they incur and TripAdvisor by the amount of reviews and views. Google Analytics will be used on a weekly basis to check the progress.
  9. To start this campaign, a seven month budget plan has been set. To be successful, it is estimated that it will take $49,134 that have been carefully distributed through four areas: social media management with $25,812, Marketing Assistant with $11,322, Market Research Total with $37,134 and Email blasts at $12,000. For each month this would be estimated at $8,189. After the seven months, a thorough evaluation will be made as to which areas are working well, which need more work and if anything should be dropped.