INTERFACE, by apidays 2021 - It’s APIs all the way down June 30, July 1 & 2, 2021 The future is a graph Martin Buhr, CEO & Founder at Tyk

1. The Future is a Graph
by Martin Buhr, CEO

2. 2
Complex
systems...
… get more complex as their
organisations grow
01.
… are easier to manage with well-
sized services than monoliths
02.
… include software the company
builds, and software they use
03.
Why are you booing? You know I’m right!

3. Microservices
3

4. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content 2FA
OPS: Increased
Transparency
OPS: Easier
deployment / rollback
OPS: Targeted scaling
OPS: Isolated failures
4

5. Accounts
Billing Comments
Thumbnails
Transactional
Email
2FA
?
?
?
?
5
Renderer
Content

6. =
6
Support Ticketing System
● Customer engagement
Ticket count
Resolved / open ratio
● Customer satisfaction
NPS history
● Indirect users
Contact details
● Current open tickets
● Last support contact
Customer Relationship Management System
● Contact Details
● Level of Interactions:
Email
Calls
● Last Known Contact
● Total Spend (direct vs. B2B)
● Organisation
Linked Customer Records
Org Size
Market Cap
● Transactional Engagement
Newsletter open rate
Product update open rate
● Site Content Engagement Scores
Product
Pricing
Documentation
Support
Your customer data is still in a silo...
=
Payment Processing
Gateway
● Payment expiry data
● Alternate payment methods
● Payment history
Failed transactions
First payment
Last payment
● Credit rating / credit history
● Subscription tier
● Additional product purchases
● Invoice data

7. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content 2FA
Support
CRM
CRM
<> Support
Connector
Payment
7

8. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content 2FA
Support
Payment
Facade
Payment
CRM
CRM
Facade
CRM
<> Support
Connector
8

9. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content 2FA
Support
Payment
Facade
Payment
CRM
CRM
Facade
Support
Facade
CRM <>
Support
Connector
9

10. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content
Support
CRM Payment
DATA WAREHOUSE
API
2FA
ENTERPRISE SERVICE BUS
ETL SYSTEM
10

11. 1

12. 12

13. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content
Support
CRM Payment
2FA
API Gateway
13

14. 14
We're connecting a WooCommerce shop (REST API with custom
endpoints) to SAP byDesign (SOAP). I wanted to have a look how Tyk
... data transformations work.

15. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content
Support
CRM Payment
2FA
GraphQL Gateway
15

16. Accounts
Renderer
Billing Comments
Thumbnails
Transactional
Email
Content
Support
CRM Payment
2FA
GraphQL Gateway
16

17. EUREKA!
1

18. 18
You’re re-writing everything
in GraphQL!
01.
You still need to manage
third-party APIs!
02.
You’re still adding new
microservices!
03.

19. 19
Well no, but actually yes

20. Universal Data Graph
One schema to rule them all