This document provides information on cultural norms related to communication styles and interpersonal interactions in Saudi Arabia, Japan, and Brazil. For each country, it outlines norms around use of silence, eye contact, touching, space/privacy, and dos and don'ts. Some key points include: in Saudi Arabia, silence is used for contemplation and eye contact indicates respect; in Japan, silence is a virtue and too much eye contact is uncomfortable; in Brazil, touching is common as a greeting and Brazilians openly display emotions. The document aims to highlight cultural differences to help with intercultural interactions.
The document discusses the FIRO-B assessment, which measures an individual's expressed and wanted needs for inclusion, control, and affection. It is 93% reliable and can describe and predict workplace behavior. The assessment involves answering questions about preferences in these three interpersonal areas. Example scores are given for several individuals to demonstrate how the test results are reported.
The document discusses eight types of manners and etiquette: email etiquette, social media etiquette, customer service etiquette, business associate etiquette, workplace etiquette, telephone etiquette, visitor etiquette, and business party etiquette. It provides examples and brief explanations of proper etiquette for each type, such as maintaining appropriate behavior online, communicating respectfully with customers and colleagues, and acting respectfully at workplace social events. The document serves as a guide for demonstrating good manners in different professional and social settings.
This document provides tips for giving effective presentations including:
- Consider your audience, objectives, and time allotted
- Keep the introduction engaging and state your aims
- Limit the main content to 2-3 key points to avoid overload
- Use graphics and stories to add variety
- Briefly summarize main points and take questions at the end
- Dress appropriately for your audience and the occasion
- Speak clearly, make eye contact, and engage the audience
- Remain calm and confident even when nervous
This document provides an overview and guidance on conducting effective interviews. It discusses preparing for interviews by determining their purpose and type of questions to ask. The interview should be treated like a conversation to keep the subject talking. Body language and verbal cues can encourage information sharing. It's important to conclude professionally and debrief afterwards. Regular practice is needed to maintain strong interviewing skills.
The United States is a diverse country with over 300 million people. While English is the most commonly spoken language, Spanish is second most spoken. The US has no official language. Culturally, Americans tend to be informal, value time, and have smaller nuclear family units. Business dress is generally conservative but can vary regionally and by industry. Handshakes are a common greeting in professional settings.
The document discusses social etiquette and diversity. It provides tips for proper greetings including introductions and handshakes. It emphasizes the importance of remembering names. It also discusses showing respect for different cultures, such as appropriate gestures and customs in Asian, European, African, Middle Eastern, South American, and other cultures. The document stresses being sensitive to differences in gender, sexual orientation, physical abilities, and promoting inclusion and avoiding stereotypes or generalizations. Finally, it offers guidelines for polite dining etiquette.
The document provides etiquette guidelines for different stages of the job interview process, including the handshake, meeting and greeting, before the interview, during the interview, after the interview, dining interviews, and body language dos and don'ts. Key points covered include maintaining good posture and eye contact, being polite and respectful, dressing professionally, asking relevant questions, and thanking the interviewer.
The document discusses the FIRO-B assessment, which measures an individual's expressed and wanted needs for inclusion, control, and affection. It is 93% reliable and can describe and predict workplace behavior. The assessment involves answering questions about preferences in these three interpersonal areas. Example scores are given for several individuals to demonstrate how the test results are reported.
The document discusses eight types of manners and etiquette: email etiquette, social media etiquette, customer service etiquette, business associate etiquette, workplace etiquette, telephone etiquette, visitor etiquette, and business party etiquette. It provides examples and brief explanations of proper etiquette for each type, such as maintaining appropriate behavior online, communicating respectfully with customers and colleagues, and acting respectfully at workplace social events. The document serves as a guide for demonstrating good manners in different professional and social settings.
This document provides tips for giving effective presentations including:
- Consider your audience, objectives, and time allotted
- Keep the introduction engaging and state your aims
- Limit the main content to 2-3 key points to avoid overload
- Use graphics and stories to add variety
- Briefly summarize main points and take questions at the end
- Dress appropriately for your audience and the occasion
- Speak clearly, make eye contact, and engage the audience
- Remain calm and confident even when nervous
This document provides an overview and guidance on conducting effective interviews. It discusses preparing for interviews by determining their purpose and type of questions to ask. The interview should be treated like a conversation to keep the subject talking. Body language and verbal cues can encourage information sharing. It's important to conclude professionally and debrief afterwards. Regular practice is needed to maintain strong interviewing skills.
The United States is a diverse country with over 300 million people. While English is the most commonly spoken language, Spanish is second most spoken. The US has no official language. Culturally, Americans tend to be informal, value time, and have smaller nuclear family units. Business dress is generally conservative but can vary regionally and by industry. Handshakes are a common greeting in professional settings.
The document discusses social etiquette and diversity. It provides tips for proper greetings including introductions and handshakes. It emphasizes the importance of remembering names. It also discusses showing respect for different cultures, such as appropriate gestures and customs in Asian, European, African, Middle Eastern, South American, and other cultures. The document stresses being sensitive to differences in gender, sexual orientation, physical abilities, and promoting inclusion and avoiding stereotypes or generalizations. Finally, it offers guidelines for polite dining etiquette.
The document provides etiquette guidelines for different stages of the job interview process, including the handshake, meeting and greeting, before the interview, during the interview, after the interview, dining interviews, and body language dos and don'ts. Key points covered include maintaining good posture and eye contact, being polite and respectful, dressing professionally, asking relevant questions, and thanking the interviewer.
Cultural Differences Between the United States and Saudi ArabiaMotaz Hajaj, MS, CSMA
Using Key Cultural Factors developed by Edward T. Hall, I explore the fundamental differences between these two cultures. Our experiences of the world vary greatly depending on the culture we are a part of. Understanding the basics of other cultures helps us communicate and form better relationships.
PDOS ONLINE | MODULE 2.1 | Working Overseas - KSAPDOSONLINE
This document provides an overview of key information for OFWs going to Saudi Arabia, including:
- Demographics on the estimated Filipino population in KSA and common problems faced.
- Background on Saudi Arabia's government, culture, language, religion, cuisine and holidays.
- Practical guidance on dos and don'ts, communication, transportation, and working hours/conditions.
- Contact details for the Philippine Embassy and Consulates in KSA cities.
The document provides information about culture and business practices in Saudi Arabia. It notes that Saudi Arabia is located in the Middle East and that Islam is the dominant religion, governing all aspects of life. It describes Saudi culture as highly collective, with strong family and tribal ties. Business follows a hierarchical structure built around family networks. Meetings require formal appointments in advance and maintaining conservative dress and behavior is important, especially for women. Decision making is centralized and uncertainty avoidance is high.
This document discusses several cultural frameworks for comparing communication styles between American and Arab cultures. It finds that Americans generally prefer direct, linear, and fact-based communication that is low-context, while Arabs tend toward more indirect, non-linear, and imagery-based communication that is high-context. Specific differences highlighted include a preference for repetition vs simplicity, accuracy vs imagery, exaggeration vs understatement, words vs actions, and vague vs specific language. The conclusion emphasizes how cultural differences can be perceived negatively if not brought to conscious awareness.
Saudi Arabia is an absolute monarchy located in Western Asia. It has an area of 2,250,000 square km and a population of 27 million. Islam is the dominant religion and Arabic is the official language. Saudi Arabia contains the holiest sites in Islam, Mecca and Medina. The country also has the second largest oil reserves in the world. Traditional Saudi dress follows Islamic principles of modesty, with men wearing a thawb and women wearing an abaya. Dates are an important part of Saudi culture, as the country is the second largest producer of dates globally.
PDOS ONLINE | MODULE 2.1 | Working Overseas - KoreaPDOSONLINE
This document provides an overview of key information for Filipino workers going to South Korea, including details about the country's location, government, culture, laws, and living conditions. It covers South Korea's major cities, population, currency, public holidays, climate, languages spoken, religions practiced, foods commonly eaten, and tips for appropriate etiquette. Information is also given about transportation options, driving rules, business hours, hospitals, and natural hazards. The document lists statistics on Filipino migrant populations in South Korea and contact information for the Philippine Embassy and Filipino communities. References for additional online resources are included at the end.
This document provides a summary of cross-cultural communication practices in five countries: Libya, Saudi Arabia, Argentina, Greece, and Japan. It outlines key aspects of language, etiquette, customs, values, norms, concepts of time and space, and non-verbal communication styles that are important for successful cross-cultural interactions in the business and social contexts of each country. The document concludes with a discussion of common barriers to cross-cultural communication.
The Church refers to (1) the people called by God in the Old Testament and (2) the disciples gathered by Jesus Christ in Jerusalem. The document discusses how God the Father prepared the Church by calling Abraham and the people of Israel. It also discusses how Jesus Christ prepared the Church by calling his 12 apostles and how the Holy Spirit established the Church on the day of Pentecost.
The document outlines a multimedia presentation on leadership qualities and social responsibility for young adults with little religious background. The presentation package would include summary sheets, speaker notes, research notes, and multimedia material covering subtopics like role models from history who exemplified strong character traits, how to develop responsibility, comparing Western and Jewish ideals of leadership, and how social responsibility has allowed Jewish survival through history. The target running time is approximately 50 minutes.
The document outlines a multimedia presentation on leadership qualities and social responsibility for young adults with little religious background. The presentation package would include summary sheets, speaker notes, research notes, and multimedia material covering subtopics like role models from history who exemplified strong character traits, how to develop responsibility, comparing Western and Jewish ideals of leadership, and how social responsibility has allowed Jewish survival through history. The target running time is approximately 50 minutes.
Terrorism is a highly contested term with no universal definition agreed upon between states and individuals. The document discusses several attempts by scholars to streamline the definition, focusing on aspects like politically motivated violence directed against noncombatants to instill fear. It also provides definitions from scholars Hoffman, Viotti & Kauppi, and Schmid. Additionally, the history of the term is briefly touched on, noting it was first used positively during the French Revolution to describe the regime de la terreur system of 1793-94.
This document provides guidance for business visitors to Saudi Arabia on cultural customs and norms. It advises avoiding discussions of religion, politics, or sensitive social issues. Religious and cultural values are deeply held in Saudi Arabia. Visitors should respect local traditions, such as prohibitions against public displays of affection, mixing between genders, and immodest dress. Business meetings may have interruptions and disagreement is addressed indirectly rather than directly. Punctuality for appointments varies and visitors should not expect transparency in business dealings.
This informative speech outline provides tips for eating healthily with a busy lifestyle. The outline discusses packing healthy lunches the night before for convenience, choosing healthier options when eating out such as salads and grilled meats instead of fried foods, and keeping nutritious snacks like fruit, yogurt, and whole grain bars accessible to avoid hunger. The conclusion reiterates that with some planning, like packing lunches and snacks, one can enjoy delicious and healthy meals even with a busy schedule.
This document provides an outline template for an informative speech. The outline includes sections for the introduction, body, and conclusion of the speech. The introduction would draw in the audience with an attention getter, tie the topic to the audience, establish the speaker's credibility, and present the thesis and main points. The body would then contain the main content of the speech, organized into 2-5 main points with supporting subpoints providing examples and evidence. Transitions are included to connect each section. Finally, the conclusion would summarize the main points, reiterate the speech's relevance to the audience, and end with a memorable closing remark tying back to the introduction.
This document outlines steps for making important decisions. It discusses that decision making determines one's destiny and is important for individuals to possess. It presents a 7-step decision making model: 1) Identify opportunities and problems, 2) Identify objectives, 3) Generate alternatives, 4) Evaluate alternatives, 5) Reach a decision, 6) Choose an implementation strategy, and 7) Monitor and evaluate. The document emphasizes making decisions based on facts, considering all options, and in the best interests of the relevant organization or individual.
The document is an outline for an informative speech about the global energy crisis. It begins with an introduction that establishes the importance of the topic and previews the main points to be covered. The body then discusses how the global energy crisis is defined by dwindling fossil fuel resources and increasing energy demands. It explains how oil reserves are running low and peak oil has been reached. The final point explores renewable energy sources being researched, particularly wind energy, as alternatives to replace fossil fuels.
This document discusses the subjects of international law. It states that to be a subject of international law, an entity must have "international legal personality" which is the capacity to enforce its own rights and compel other subjects to perform duties under international law. The subjects must have rights, duties, and powers. There are four qualifications to be a subject: the ability to bring claims in international courts, enter into binding agreements, enjoy immunity from foreign courts, and be subject to international obligations. While all subjects have international legal personality, they do not all have the same rights and capabilities. The main subjects are states, international organizations, individuals, and non-state entities, though states have the most extensive rights and duties under international law.
This document provides historical context for the events leading up to the massacre of Karbala. It explains that those who killed Imam Hussein and his family were Muslims who differed in their interpretations of religious authority and leadership (wilayah). It describes how the Banu Umayyah clan gained political and financial power after the Prophet but lacked spiritual authority, so they spread misinformation about Imam Ali to consolidate religious power. The document also includes poems lamenting the sacrifice of Imam Hussein and his followers in defending truth and the future of Islam.
The four Rightly Guided Caliphs succeeded Muhammad as leaders of the Muslim community after his death - Abu Bakr, Umar, Uthman, and Ali. However, disagreements over succession led to a split between Sunnis and Shias. Meanwhile, the Islamic empire expanded rapidly under the Umayyad dynasty, conquering lands from Persia to North Africa and establishing cities like Baghdad and Cordoba that became centers of trade, culture, and learning. Factors like military victories, treaties, merchant activity, and the introduction of new crops and technologies contributed to the spread of Islam across Afro-Eurasia.
The document discusses effective communication and cultural differences that can impact communication. It provides tips for effective communication such as being brief, precise, and checking for understanding. It also discusses how concepts like personal space, time, gestures, and etiquette can have different meanings and appropriate behaviors across cultures. Paying attention to these cultural norms is important for smooth communication, especially in an international business context like hospitality.
The document provides an overview of key cultural and business aspects of doing business in Brazil. It notes that Brazil has the largest economy in Latin America and the 9th largest globally. Family is very important in Brazilian culture and nepotism is seen positively. Relationships are also highly valued in business, and it is important to take time to get to know counterparts on personal topics like family and soccer. Punctuality is more relaxed in Brazil compared to some other cultures.
Cultural Differences Between the United States and Saudi ArabiaMotaz Hajaj, MS, CSMA
Using Key Cultural Factors developed by Edward T. Hall, I explore the fundamental differences between these two cultures. Our experiences of the world vary greatly depending on the culture we are a part of. Understanding the basics of other cultures helps us communicate and form better relationships.
PDOS ONLINE | MODULE 2.1 | Working Overseas - KSAPDOSONLINE
This document provides an overview of key information for OFWs going to Saudi Arabia, including:
- Demographics on the estimated Filipino population in KSA and common problems faced.
- Background on Saudi Arabia's government, culture, language, religion, cuisine and holidays.
- Practical guidance on dos and don'ts, communication, transportation, and working hours/conditions.
- Contact details for the Philippine Embassy and Consulates in KSA cities.
The document provides information about culture and business practices in Saudi Arabia. It notes that Saudi Arabia is located in the Middle East and that Islam is the dominant religion, governing all aspects of life. It describes Saudi culture as highly collective, with strong family and tribal ties. Business follows a hierarchical structure built around family networks. Meetings require formal appointments in advance and maintaining conservative dress and behavior is important, especially for women. Decision making is centralized and uncertainty avoidance is high.
This document discusses several cultural frameworks for comparing communication styles between American and Arab cultures. It finds that Americans generally prefer direct, linear, and fact-based communication that is low-context, while Arabs tend toward more indirect, non-linear, and imagery-based communication that is high-context. Specific differences highlighted include a preference for repetition vs simplicity, accuracy vs imagery, exaggeration vs understatement, words vs actions, and vague vs specific language. The conclusion emphasizes how cultural differences can be perceived negatively if not brought to conscious awareness.
Saudi Arabia is an absolute monarchy located in Western Asia. It has an area of 2,250,000 square km and a population of 27 million. Islam is the dominant religion and Arabic is the official language. Saudi Arabia contains the holiest sites in Islam, Mecca and Medina. The country also has the second largest oil reserves in the world. Traditional Saudi dress follows Islamic principles of modesty, with men wearing a thawb and women wearing an abaya. Dates are an important part of Saudi culture, as the country is the second largest producer of dates globally.
PDOS ONLINE | MODULE 2.1 | Working Overseas - KoreaPDOSONLINE
This document provides an overview of key information for Filipino workers going to South Korea, including details about the country's location, government, culture, laws, and living conditions. It covers South Korea's major cities, population, currency, public holidays, climate, languages spoken, religions practiced, foods commonly eaten, and tips for appropriate etiquette. Information is also given about transportation options, driving rules, business hours, hospitals, and natural hazards. The document lists statistics on Filipino migrant populations in South Korea and contact information for the Philippine Embassy and Filipino communities. References for additional online resources are included at the end.
This document provides a summary of cross-cultural communication practices in five countries: Libya, Saudi Arabia, Argentina, Greece, and Japan. It outlines key aspects of language, etiquette, customs, values, norms, concepts of time and space, and non-verbal communication styles that are important for successful cross-cultural interactions in the business and social contexts of each country. The document concludes with a discussion of common barriers to cross-cultural communication.
The Church refers to (1) the people called by God in the Old Testament and (2) the disciples gathered by Jesus Christ in Jerusalem. The document discusses how God the Father prepared the Church by calling Abraham and the people of Israel. It also discusses how Jesus Christ prepared the Church by calling his 12 apostles and how the Holy Spirit established the Church on the day of Pentecost.
The document outlines a multimedia presentation on leadership qualities and social responsibility for young adults with little religious background. The presentation package would include summary sheets, speaker notes, research notes, and multimedia material covering subtopics like role models from history who exemplified strong character traits, how to develop responsibility, comparing Western and Jewish ideals of leadership, and how social responsibility has allowed Jewish survival through history. The target running time is approximately 50 minutes.
The document outlines a multimedia presentation on leadership qualities and social responsibility for young adults with little religious background. The presentation package would include summary sheets, speaker notes, research notes, and multimedia material covering subtopics like role models from history who exemplified strong character traits, how to develop responsibility, comparing Western and Jewish ideals of leadership, and how social responsibility has allowed Jewish survival through history. The target running time is approximately 50 minutes.
Terrorism is a highly contested term with no universal definition agreed upon between states and individuals. The document discusses several attempts by scholars to streamline the definition, focusing on aspects like politically motivated violence directed against noncombatants to instill fear. It also provides definitions from scholars Hoffman, Viotti & Kauppi, and Schmid. Additionally, the history of the term is briefly touched on, noting it was first used positively during the French Revolution to describe the regime de la terreur system of 1793-94.
This document provides guidance for business visitors to Saudi Arabia on cultural customs and norms. It advises avoiding discussions of religion, politics, or sensitive social issues. Religious and cultural values are deeply held in Saudi Arabia. Visitors should respect local traditions, such as prohibitions against public displays of affection, mixing between genders, and immodest dress. Business meetings may have interruptions and disagreement is addressed indirectly rather than directly. Punctuality for appointments varies and visitors should not expect transparency in business dealings.
This informative speech outline provides tips for eating healthily with a busy lifestyle. The outline discusses packing healthy lunches the night before for convenience, choosing healthier options when eating out such as salads and grilled meats instead of fried foods, and keeping nutritious snacks like fruit, yogurt, and whole grain bars accessible to avoid hunger. The conclusion reiterates that with some planning, like packing lunches and snacks, one can enjoy delicious and healthy meals even with a busy schedule.
This document provides an outline template for an informative speech. The outline includes sections for the introduction, body, and conclusion of the speech. The introduction would draw in the audience with an attention getter, tie the topic to the audience, establish the speaker's credibility, and present the thesis and main points. The body would then contain the main content of the speech, organized into 2-5 main points with supporting subpoints providing examples and evidence. Transitions are included to connect each section. Finally, the conclusion would summarize the main points, reiterate the speech's relevance to the audience, and end with a memorable closing remark tying back to the introduction.
This document outlines steps for making important decisions. It discusses that decision making determines one's destiny and is important for individuals to possess. It presents a 7-step decision making model: 1) Identify opportunities and problems, 2) Identify objectives, 3) Generate alternatives, 4) Evaluate alternatives, 5) Reach a decision, 6) Choose an implementation strategy, and 7) Monitor and evaluate. The document emphasizes making decisions based on facts, considering all options, and in the best interests of the relevant organization or individual.
The document is an outline for an informative speech about the global energy crisis. It begins with an introduction that establishes the importance of the topic and previews the main points to be covered. The body then discusses how the global energy crisis is defined by dwindling fossil fuel resources and increasing energy demands. It explains how oil reserves are running low and peak oil has been reached. The final point explores renewable energy sources being researched, particularly wind energy, as alternatives to replace fossil fuels.
This document discusses the subjects of international law. It states that to be a subject of international law, an entity must have "international legal personality" which is the capacity to enforce its own rights and compel other subjects to perform duties under international law. The subjects must have rights, duties, and powers. There are four qualifications to be a subject: the ability to bring claims in international courts, enter into binding agreements, enjoy immunity from foreign courts, and be subject to international obligations. While all subjects have international legal personality, they do not all have the same rights and capabilities. The main subjects are states, international organizations, individuals, and non-state entities, though states have the most extensive rights and duties under international law.
This document provides historical context for the events leading up to the massacre of Karbala. It explains that those who killed Imam Hussein and his family were Muslims who differed in their interpretations of religious authority and leadership (wilayah). It describes how the Banu Umayyah clan gained political and financial power after the Prophet but lacked spiritual authority, so they spread misinformation about Imam Ali to consolidate religious power. The document also includes poems lamenting the sacrifice of Imam Hussein and his followers in defending truth and the future of Islam.
The four Rightly Guided Caliphs succeeded Muhammad as leaders of the Muslim community after his death - Abu Bakr, Umar, Uthman, and Ali. However, disagreements over succession led to a split between Sunnis and Shias. Meanwhile, the Islamic empire expanded rapidly under the Umayyad dynasty, conquering lands from Persia to North Africa and establishing cities like Baghdad and Cordoba that became centers of trade, culture, and learning. Factors like military victories, treaties, merchant activity, and the introduction of new crops and technologies contributed to the spread of Islam across Afro-Eurasia.
The document discusses effective communication and cultural differences that can impact communication. It provides tips for effective communication such as being brief, precise, and checking for understanding. It also discusses how concepts like personal space, time, gestures, and etiquette can have different meanings and appropriate behaviors across cultures. Paying attention to these cultural norms is important for smooth communication, especially in an international business context like hospitality.
The document provides an overview of key cultural and business aspects of doing business in Brazil. It notes that Brazil has the largest economy in Latin America and the 9th largest globally. Family is very important in Brazilian culture and nepotism is seen positively. Relationships are also highly valued in business, and it is important to take time to get to know counterparts on personal topics like family and soccer. Punctuality is more relaxed in Brazil compared to some other cultures.
Non-Verbal Communication Across Cultures.pptxJerryEdris
Eye contact and touch have different meanings across cultures. Making eye contact can be seen as rude in parts of Asia and the Middle East, and some Eastern cultures discourage women from looking at men. Touch is more common in Western cultures like handshakes, but most Asian cultures prefer to avoid touching. Gestures also vary significantly by culture, such as pointing, tongue gestures, and the meaning of nods. Physical distance preferences and rules around facial expressions, attire, posture, paralanguage, and high/low context communication also differ across cultures and need to be appropriately considered in intercultural interactions.
Verbal and non-verbal communication styles were described for four Islamic countries - Egypt, Palestine, Sudan, and United Arab Emirates. In Egypt, communication is expressive and indirect, with a tendency to tell stories and jokes. Physical contact and eye contact are acceptable. Palestinians communicate passionately and indirectly, using repetition for emphasis. Sudanese rely on indirect communication and formal language depending on status. Emiratis communicate strength indirectly and value culture of hospitality. Non-verbal gestures and norms differ across cultures regarding eye contact, physical contact, and hand gestures.
Reading Comprehension Chapter 6: Texts and AnswersJamalkaid
The document discusses polite business etiquette in different cultures and situations. It provides tips on greetings, introductions, personal space, and other etiquette considerations in countries like Australia, Brazil, South Korea, and Turkey. For example, in Australia one should maintain an arm's length of personal space, while Brazilians often stand close and touch each other's arms during conversations. The document emphasizes the importance of being aware of cultural norms to avoid faux pas when interacting with others in business and professional settings abroad.
Professional etiquette is important for building leadership skills, career success, and maintaining good relationships. Etiquette refers to the codes of conduct and social norms that govern polite interactions. This document outlines various professional etiquettes including being respectful, avoiding gossip, maintaining good hygiene and appearance, proper introductions, showing appreciation, phone and email etiquette, table manners, meeting etiquette, and cultural differences in business etiquette across countries. Professional etiquette is essential for making a positive impression and getting taken seriously in one's career.
The document discusses body language and its importance in job interviews. It explains that body language provides non-verbal cues about one's attitude and state of mind. Some positive body language cues mentioned include making eye contact, sitting up straight, smiling, nodding, and using hand gestures subtly. Negative cues include slouching, touching one's face, crossing arms, fidgeting, and excessive movement. Maintaining good posture, focusing on the interviewer, and mirroring their body language cues can help make a good impression.
Introduction to Business English - Day 2Luke Stapley
The document discusses cultural differences in eye contact and body language. It notes that in the US, avoiding eye contact can suggest someone is untrustworthy, while in Japanese culture children are taught to look at their teacher's tie or Adam's apple as a sign of respect. Some African and Latin American cultures consider prolonged eye contact from a lower status person disrespectful. The English are taught to blink to show understanding of a speaker. The document also discusses how a widening of eyes can have different meanings depending on culture, like seeming astonished to an American but expressing polite anger to a Chinese person. It provides tips for small talk, noting subjects to avoid like religion, sex or income depending on cultural norms.
Business in Sweden A GuideWadeincBusiness Travel P.docxhumphrieskalyn
Business in Sweden: A Guide
Wadeinc
Business Travel
Preparedness
What should you expect from Swedish Culture?
In order to successfully engage in
business across cultural boundaries,
it’s crucial to understand the cultural
grammar inherent in the society you
wish to do business. This includes
learning to read the subtext beyond the
surface of your social interactions as
they relate to the given culture.
Egalitarian: of, relating to, or
believing in the principle that all
people are equal and deserve equal
rights and opportunities.
This word is the foundation of
Swedish culture. The indigenous
are very supportive of one another
and typically very humble—
boasting is not something that you
will want to engage in as it's
regarded as
unacceptable and very
unflattering.
Fortunately
Swedes are very
accepting of others so
you'll be hard pressed
to see one lash out in
anger, or raise their
voice in a public
setting, so should you
commit a cultural
faux pas quickly
move on and try to learn from
your missteps.
You should be aware that
Punctuality is extremely important
in Swedish culture. This not only
applies to being late
but to being early as
well. It's not
uncommon for Swedes
to find ways to occupy
themselves upon an
early arrival, until the
last minute, to ensure
they are walking in
right on time.
! Upon arrival be
mindful that Swedes
are generally very
private so avoid asking for a tour
of ones home. Typically the only
room outside of the dining and
living rooms that are considered
open to guests are the restrooms.
Some Standards of Behavior
Kindness and hospitality are
universal mind sets in Swedish
culture and failure to show
gratitude can be perceived
negatively. The Swedes have a
word to define their approach to
life—a mantra if you will. The
word is Lagom. There are many
translations of this word, all of
which point to almost the same
idea, the two most common being,
"Enough, sufficient, adequate, just
right," or "Everything in
Moderation" — there's no place for
Excessiveness. Take a moment to
look through an Ikea catalogue
and you'll see this mentality
reflected in every page.
Table Etiquette
• Keep your hands in full view
when eating and when not using
your hands be mindful to rest
them on the table top.
• Do not start eating until the
host or hostess has started.
• Do not help yourself to the
last serving of a dish.
• Avoid leaving any food
uneaten as it is considered rude.
• Do not discuss business at
the dinner table. Swedes prefer to
keep their work and home lives
separate.
• Do not offer a toast to
anyone older than you are, and
when presenting a toast, raise your
glass and nod at everyone around
the table starting with the person
on your right before taking a sip.
Once you have
taken a sip then
you will want to
nod once more
before placing
your glass back
down on the
table.
• Always
write or call to
thank t ...
Non verbal communication russia, japan and chinadragon888
This is a presentation about non-verbal communication in Russia, Japan and China. It was made as an assignment about intercultural communication for a business English module at Hochschule Bremen, Germany
Cross cultural communication refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Cross cultural communication can also refer to the attempts that are made to exchange, negotiate and mediate cultural differences by means of language, gestures and body language. It is how people belonging to different cultures communicate with each other.
The document provides etiquette guidelines for business interactions in India. It discusses greeting etiquette such as folding hands and saying "Namaste", gift giving customs like avoiding certain materials, and communication norms like maintaining personal space and not direct eye contact. Business meeting etiquette is also outlined, emphasizing punctuality, flexibility, and relationship building. Negotiating should be non-confrontational and decisions are made slowly through consensus building.
This document provides an overview of business culture and etiquette in Brazil. It notes that Brazil is a racially and ethnically diverse country, with family as the foundation of society. Business meetings tend to be informal, with relationships prioritized over tasks, and include interruptions and emotional discussions. Verbal communication is highly valued over written exchanges. Proper greetings, dress, gift-giving, and lengthy business meals are important for successful interactions with Brazilian business counterparts.
Researching cultural norms, business practices, and etiquette is important when visiting Brazil, Greece, and India. Key areas to research include greetings, meetings, dress code, gender roles, and taboo topics. It is best to learn some of the local language and make appointments well in advance. Building trust and respect through social interactions is emphasized over immediate business discussions. Maintaining conservative dress and showing deference to elders and those of higher status is advised.
This document provides an overview of cultural competency and discusses some key cultural characteristics and customs of various ethnic groups, including Latin Americans, Asians, Indians, Chinese, Middle Easterners, Japanese, and others. It emphasizes the importance of understanding cultural differences in communication styles, business practices, etiquette, and traditions in order to effectively interact with people from diverse cultures.
Peruvian greetings can be confusing for foreigners. When meeting for the first time, greetings differ by gender - men shake hands or hug strongly with a slap on the back, while women kiss each other's cheeks and hug softly. It is also common for men and women to kiss each other's right cheeks. Proper greetings like "Mucho gusto" and responses like "El gusto es mío" should be used. When introducing themselves, Peruvians may ask personal questions, which is normal and not intrusive. Eye contact and expressions like "En serio?" show interest in the conversation. The terms "usted" and "tu" indicate different levels of formality depending on the person
Communication Diversity - Comparative Managementfarahm3d
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3. USE OF SILENCE
EYE CONTACT
TOUCHING
SPACE
PRIVACY
DOS
DON’TS
Saudi Arabia
4. Use of silence
S
Emphasis on tone of voice, use of
silence, facial clues and body language.
Silence is often used for
contemplation.
5. Eye contact
Be aware of the
importance of
good, strong eye
contact!
A man's sincerity
and honour can
be judged by their
ability to look you
in the eye, it also
indicates respect
6. Touching
No touching
between men and
women in public
places.
Decent amount of
touching between
members of the
same gender
during
conversations.
7. Space
Comfort zone:
a little less than an
arms length
People stand close
together and touch
each other while
conversing.
8. Privacy
Never ask a Saudi about his wife!
The Saudi Constitution does not provide for a
right to privacy.
9. Dos
Address your counterparts
with appropriate titles.
Abide by local standards of modesty and dress
appropriately
Maintain strong eye-contact
Do use your right hand for gift giving etc.
10. Don’ts
DON’T appear
loud or overly
animated in public
DON’T rush your
Arabian
counterparts
during business
negotiations
DON’T use the
german ok sign
DON’T assume
during business
meetings that the
person who asks
the most questions
holds the most
responsibility.
11. U S E O F S I L E N C E
C O N V E R S A T I O N A L O V E R L A P S A N D
I N T E R R U P T I O N S
E Y E C O N T A C T
T O U C H I N G
P R I V A C Y
D O S
D O N ' T S
Japan
16. Dos and don’ts
- Do take things slowly
- Do take care of your posture.
- Do take business cards with you.
- Don’t blow your noise noisily
- Don’t be late.
- Don’t hog the conversation.
17. U S E O F S I L E N C E
C O N V E R S A T I O N A L O V E R L A P S A N D
I N T E R R U P T I O N S
E Y E C O N T A C T
T O U C H I N G
P R I V A C Y
D O S
D O N ’ T S
Brazil
22. Privacy
Brazilians display their emotions
openly and don’t hold back their
feelings
It’s common to see young people
showing feelings in public places
23. Dos
DO schedule extra time in between meetings
DO expect to spend a lot of time getting to know your Brazilian
business counterparts before any business takes place.
DO accept any food or coffee offered to you
DO make eye contact as this shows you are paying attention,
interested and honest.
24. Don’t
DON’T rush business dealings with your Brazilian
colleagues and avoid pressing for final decisions
DON’T show feelings of frustration or impatience as this
will reflect poorly on you as an individual counterpart.
DON’T publicly criticize your Brazilian counterparts
25. A N Y Q U E S T I O N S ?
Thank you for your attention!
Editor's Notes
Saudi Arabia is considered a very high context culture. This means that the message people are trying to convey often relies heavily on other communicative cues such as body language and eye-contact rather than direct words. In this respect, people make assumptions about what is not said.
In Saudi Arabian culture particular emphasis is placed on tone of voice, the use of silence, facial cues, and body language. It is vital to be aware of these non-verbal aspects of communication in any business setting in order to avoid misunderstandings. For instance, silence is often used for contemplation and you should not feel obliged to speak during these periods.
don’t feel obliged to speak during these periods.
Finally, be aware of the importance of good, strong eye contact. A man's sincerity and honour can be judged by their ability to look you in the eye. This can be somewhat uncomfortable for those from cultures with much weaker eye contact (many Asian countries) but efforts must be made in this area. Indicates respect
There is a decent amount of touching between members of the same gender during conversations. It is common for two men to walk hand in hand in public. This does not have any implication on their sexual preferences; it's just a sign of friendship and closeness.
It also very common for female friends to link arms while walking or talking.
There is no touching between men and women in public places.
People stand close together and touch each other while conversing. It is important not to back away as this would be insulting
Saudi’s tend to feel comfortable standing a little less than an arms length apart from one another. This space is much, much greater between men and women.
The Saudi Constitution does not provide for a right to privacy. The government can, with a court order, search homes, vehicles, places of business and intercept private communications. People living in the kingdom should assume that communications can be seized by the government for evidence in a criminal trial.
Never ask a Saudi about his wife
DO address your Saudi Arabian counterparts with the appropriate titles Doctor, Shaikh (chief), Mohandas (engineer), and Ustadh (professor), followed by his or her first name. If unsure, it is best to get the names and correct form of address of those you will be doing business with before hand. The word "bin" or "ibn" (son of) and “bint” (daughter of) may be present a number of times in a person’s name, as Saudi names are indicators of genealogy.
DO abide by local standards of modesty and dress appropriately. As a sign of respect, it is essential to wear the proper attire during business meetings in Saudi Arabia. For men, conservative business suits are recommended. Women are required to wear high necklines, sleeves at least to the elbow, and preferably long skirts below the knee.
DO maintain strong eye-contact with your Saudi counterparts and expect a closer distance during conversation in both business and social settings. Both forms of communication are ways in which to strengthen trust and show respect in Saudi Arabia.
DON’T appear loud or overly animated in public. This type of behaviour is considered rude and vulgar. It is important to maintain and element of humility and display conservative behaviour at all times.
DON’T rush your Arabian counterparts during business negotiations. Communications occur at a slower pace in Saudi Arabia and patience is often necessary.
DON’T assume during business meetings that the person who asks the most questions holds the most responsibility. In Saudi Arabia this person is considered to be the least respected or least important. The decision maker is more often than not a silent observer. For this reason, if you are in a business meeting, it is advised not to ask all the questions.
According to Islam, the left hand is considered unclean and reserved for personal hygiene. Arabs traditionally use the right hand for all public functions — including shaking hands, eating, drinking and passing objects to another person.
In Saudi Arabia the “OK” gesture is an insult meaning “the evil eye”.
Silence is considered a virtue. If things go quiet when doing business in a meeting then do not panic. Reflection is taking place. Silence may be also be accompanied by the closing of the eyes. Never interrupt or break the silence.
Don't be afraid of silences. Sit tight and wait for something to happen. It's a common Western flaw in the Far East to feel that silences have to be filled. In negotiations, for instance, this normally means that the Westerner ends up conceding something.
Also, it’s important not to make a lot of direct eye contact. Japanese find this uncomfortable. One way to cope with this difficult situation is to look at the eyes and then away or preferably down before looking again. This doesn't mean that you should stare at your shoes. You can look at various places on the face before looking back at the eyes. For example eyebrows, mouth area etc. Try this simple rule: limit eye contact to 25% of the time.
Japanese customarily bow to each other rather than shake hands upon meeting. However, most Japanese accustomed to dealing with foreigners expect to shake hands with them and are rarely embarrassed when a foreigner offers his hand. A frequently used compromise is a handshake accompanied by a slight bow. Japanese do not mind being touched in impersonal situations like a subway car, but they seldom prefer anything more than a handshake in a personal situation.
In general, Japanese society has not been very sensitive to the protection of privacy, which is probably due to the Japanese cultural and social environment.
Society not very sensitive to protection of privacy
Take things slowly. English comprehension may not be as good as it appears. Keep interventions simple and straightforward. The same is true if an interpreter is used. Make your interventions in short, easily translatable burst. Don't use sporting metaphors. If you must make jokes, keep them very simple
Personal posture is important. Sit firmly in chairs at meetings even if they are armchairs. Don't slump, don't cross your legs and do maintain a fairly formal style. Don't blow your nose noisily. Don't drink tea offered to you before your host has indicated that you do so. Shake hands at the beginning and end of meetings. Never be late. Don't overrun the designated period for the meeting unless your interlocutor clearly wants to extend it. Don't hog the conversation.
6. Take business cards with you and have plenty available. They should be printed in Japanese on the reverse.
If you are taking gifts, make sure they are well wrapped, if possible professionally. Tatty wrapping paper is a British disease; as are cheap, tatty gifts. They indicate a discourtesy to the recipient. Do not give the gift until the end of the meeting. Don't be fazed if you have given a gift and not received one. You will have scored a point. Don't open the gift after receiving it; if it's not very good it will embarrass your host. If you open it, your host will also have to open yours and that could embarrass you.
Taking turns to speak is not the rule. People will interrupt a conversation and will speak simultaneously.
It is acceptable to be silent for longer periods when two or more people are together.
Eye contact (but not staring) is important, as a demonstration of sincerity and interest in the conversation and in the person being spoken to.
It is acceptable to touch someone when speaking to them, no matter the gender or the relationship. A touch on the arm or a pat on the back is common in normal conversation.
Touching is common. Kissing on both cheeks is common among family members, relatives, friends and acquaintances
It is acceptable to touch someone when speaking to them
Handshaking, kissing, hugging, patting, embracing and holdings hands are common forms of greeting.
Brazilians tend to get close to each other when a conversation is taking place, no matter what the relationship is between them. Between 30 and 40 cm is an average distance, and this is also true in other situations, such as standing in line, walking in a crowded place, or browsing in a shop.
Brazilians, like their Latin neighbors, are very hot-blooded: they display their emotions openly and don’t hold back their feelings. You won’t have difficulty finding out if someone is happy or frustrated, sad or angry. For example, if a Brazilian is not happy with service at a restaurant, they will complain loud and clear. There is always a good chance of other people getting involved, either agreeing with the complainant, or taking the opposite view.
Affection is often shown between siblings, parents, friends and relatives.
It’s common to see young couples kissing, hugging, and exhibiting passionate behavior in public places (the movies, in stores, restaurants, in the bus, in parks, etc.) One reason for this: it is not common for young, single people to have an apartment of their own, so privacy is hard to come by.
DO schedule extra time in between meetings to allow for any additional time needed since they are often delayed or cancelled without warning. As a foreigner, try to always be on time however as this will be expected of you.
DO expect to spend a lot of time getting to know your Brazilian business counterparts before any business takes place.
DO make eye contact as this shows you are paying attention, interested and honest.
DO accept any food or coffee offered to you. Saying no can be seen as insulting.
DON’T rush business dealings with your Brazilian colleagues and avoid pressing for final decisions
DON’T show feelings of frustration or impatience as this will reflect poorly on you as an individual. Brazilians pride themselves on their ability to be in control, so acting in a similar fashion will improve your relationship and interactions with your Brazilian
counterparts.
DON’T bring up topics of conversation such as crime, corruption or deforestation as these are sensitive issues at the moment.
DON’T publicly criticise your Brazilian counterparts. If you need to tell them something negative, do so in private so they do not lose face or their pride in front of others.