LOCATION3 MEDIA’sNONPROFIT SEMINAR
DIGITAL MARKETINGI like
WHY ARE WE HERE TODAY?Let’s try to understand
Things to Chew onYour audience wants a voiceUser Generated Content is the most influential piece of “media” you haveBest Buy is spending 20% less on TV and adding it to socialPepsi pulled out of the Super Bowl to launch Pepsi Refresh
Great digital advertising uses brand behaviors to inspire consumer behavior.
In 8 ideasDigital marketing
Digital isn’t about technologyFirst:
IF YOU CAN’T BE A DIGITAL NATIVE, BECOME A DIGITAL IMMIGRANT
Create Ideas that generate content, allow audience to be a part of storyThis should be the fun part:
Be simple, be magical, never stop playingHere are the nice warm and fuzzy words:
Leverage existing behaviorCrowd sourcing doesn’t have to suck…a.k.a….
Master conversation strategyThis takes significant time:
Expect PainI know you probably don’t want to hear this but,
NONPROFIT ONLINE MARKETINGPay Per Click
Pay Per clickWhat is Pay Per Click?Pay per click (PPC) is the pricing structure used by search engines to charge an advertiser each time a user clicks on the advertiser's ad.The amount is usually set by the advertiser, not by the channel.PPC lets you reach the right customers at the right time, shows success metrics almost instantaneously and provides actionable data for optimization efforts.
Pay Per clickWhat basic terminology should I know?KeywordsImpressionsClicksClick Through Rate (CTR)Cost Per Click (CPC)Match TypesQuality ScoreBidsConversionsConversion Rate
Pay Per clickHow do I create my keyword lists?ResearchSite contentMajor categoriesCompetitorsExpandBuild on major categoriesUtilize keyword tools (https://adwords.google.com/select/KeywordToolExternal) Include as many relevant keywords as possibleCompetitor keywordsNiche areasSeasonalTargetUse proper match types
Pay Per clickHow do I create my keyword lists?ScrubFilter through your keyword lists to eliminate irrelevant termsGroupOrganize your keywords in thematic clustersKeywords should be grouped with ad copy in mindRelevant keywords with targeted adsRinse and RepeatKeyword development is ongoingSearch Query ReportGoogle Opportunity Reports
Pay Per clickWhat are the keyword matching options?Broad match: keyword Phrase match: "keyword" Exact match: [keyword] Negative match: -keyword
Pay Per clickHow do I structure my campaigns?Account LevelCampaign LevelGeo-TargetingSearch vs. ContentMajor CategoriesAd Group LevelSpecific Keyword GroupTight ThemesCustomize Ad CopyClosely related ad text matching your specific keyword groups.
Pay Per clickHow do I create effective ad text?Create simple, enticing adsUse a strong call-to-actionInclude your keywords in your ad textChoose the best landing pageTest multiple ads in each ad group
Pay Per clickHow do I control the cost of my campaigns?Keyword BiddingControl the cost you are willing to pay per clickMax CPC*Note: Google Grant campaigns cannot exceed a max CPC of $1.00.Daily Budget CapsControl the amount you are willing to spend per day
Pay Per clickHow do I target the right audience?Geo-targetingCountryStateCityCustomAd SchedulingDay PartingTime Parting
Pay Per clickWhat type of distribution should I use?Google Search/Search Partners
Pay Per clickWhat type of distribution should I use?Google Content NetworkNote:  Not available for Google Grant Funds.
Pay Per clickHow do I improve / optimize performance?Conversion GoalsGoals should be measurable and have an associated monetary valueDonationsVolunteer Signups NewslettersBid ManagementKeyword specific bidding strategies based on accumulated dataConversion RatesMaximize traffic within funds
Pay Per clickHow do I get a Google Nonprofit Grant?
Pay Per clickHow do I get a Google Nonprofit Grant?EligibilityAvailable to 501(c)(3) certified nonprofit organizationsOrganization include those serving the arts, education, health, science, technology, and volunteeringRestricted organizations include those selling goods/services, community groups (clubs, sports teams), and religious groupsBenefitsA grant of $10k per month to be used within the Google Adwords programGoogle Checkout ™ (Donation) button available to certified nonprofitsLimitationsGoogle Content Network    unavailable
Max bid of $1.00 per keywordNONPROFIT ONLINE MARKETINGSearch Engine Optimization
What is SEO?“Search Engine Optimization is the process of improving the volume or quality of traffic to a web site or a web page from search engines via “natural” or un-paid search results.”
“70% of search engine users choose to visit websites that appear in the top 10 organic results.”-Forrester researchMapsPPCOrganic
Step 1: Choose your keywords@tarla  //  @Location3  //  #L3Mnonprofit
How do I choose keywords?“urban scholarship programs”1. Determine pages relevant for SEO2. Select keywords for each page3. Research variations4. Pull and compare data5. Choose 2-4 keyword per page“education nonprofit organization”“giving to the arts” “performing arts donations”
Step 2: Benchmark@tarla  //  @Location3  //  #L3Mnonprofit
What data should I benchmark?Data from analytics:organic visits
non-branded organic visits
organic conversions
non-branded organic conversionsData from the search engines:number of backlinks
current positions on keywordsStep 3: Optimize your website
How do I optimize my website?URLs
Titles
Meta Descriptions
Meta Keywords
Content
Internal LinkingStep 4: Link Building@tarla  //  @Location3  // #L3Mnonprofit
What is link building?  Acquiring links from relevant sources (websites/blogs) that direct back to your site, preferably with a chosen keyword in the anchor text.Why do we need to link build? The search engines (Google in particular) see these links as “votes” for a website, so the more links from high quality, relevant sites, the higher the site will rank.
How do I link build?Submit to online directories:Business.com
Best of the Web
Yahoo! Directories
DMOZContact partners, affiliates and other organizational relationships.
What types of links are available?SidebarImageIn Content
Step 5: Content
What content do I need to create?Content for the site
Press releases
Articles
Blog!!!What do I do with the content?Post on your website
Post on others websites/blogs
Article and press release syndication sites
Facebook and Twitter
Social news and bookmarking sites
Blog!!!Step 6: Reporting@tarla  //  @Location3  //  #L3Mnonprofit
What data is important to SEO?Keyword positions
Organic traffic by keyword and keyword groups
Total organic non-branded trafficFree ToolsKeyword Search Volume:Google Adwords External ToolKeyword Variations:Google Adwords External ToolSearch queriesGoogle Suggested searchCheck Backlinks:Yahoo! Site ExplorerWebsite Reporting:Google AnalyticsGoogle Webmaster ToolsMSN Webmaster Center
NONPROFIT ONLINE MARKETINGSocial Media@angiepascale  //  @Location3  //  #L3Mnonprofit
@angiepascale  //  @Location3  //  #L3Mnonprofit
@angiepascale  //  @Location3  //  #L3Mnonprofit
Create a Fan Pagenot a Group@angiepascale  //  @Location3  //  #L3Mnonprofit
Create a branded vanity URL@angiepascale  // @Location3  //#L3Mnonprofit
Customize your Fan Page with apps, Static FBML, boxes, etc.@angiepascale  //  @Location3  //  #L3Mnonprofit
Ask questions in status updatesEngage fans and encourage conversationsStart discussionsPoll/survey fans@angiepascale  //  @Location3  //  #L3Mnonprofit
Twitter is a two-way conversation, not a monologue@angiepascale  //  @Location3  //  #L3Mnonprofit
Build followers by following relevant, interesting people@angiepascale  // @Location3  //#L3Mnonprofit
Ask & answer questionsRT generously												Compliment others					@angiepascale  //  @Location3  //  #L3Mnonprofit
Don’t be like Augustus;Social mediaTwitterUse  moderation@angiepascale  // @Location3  //#L3Mnonprofit
Join YouTube’s Nonprofit Program@angiepascale  // @Location3  //#L3Mnonprofit
Add keyword-rich title and tags@angiepascale  //  @Location3  //  #L3Mnonprofit
Add descriptions @angiepascale  //  @Location3  //  #L3Mnonprofit
Include branding elements in videos@angiepascale  //  @Location3  //  #L3Mnonprofit
SOCIAL MEDIAMeasuring Success @angiepascale  //  @Location3  //  #L3Mnonprofit
Which posts/videos had most responseWho interacted the mostBasic fan demographics @angiepascale  //  @Location3  //  #L3Mnonprofit
Record growth of followers, fans and subscribers from month to month@angiepascale  //  @Location3  // #L3Mnonprofit
Decrease of negative commentsIncrease of positive comments@angiepascale  //  @Location3  //  #L3Mnonprofit
GOOGLE ANALYTICSReferring URLsTime on Site/Bounce RateUnique vs. Returning Visitors@angiepascale  //  @Location3  //  #L3Mnonprofit
Social mediaResourcesFacebook Fan Page Signup: http://www.facebook.com/pages
Facebook Best Practices for Nonprofits: http://www.diosacommunications.com/facebookbestpractices.htm
Facebook Vanity URL: http://www.facebook.com/username/
TwtPoll: http://twtpoll.com/
Yahoo! Answers: http://answers.yahoo.com/
Google AdWords Keyword Tool: https://adwords.google.com/select/KeywordToolExternal
TweetStats: http://tweetstats.com/
Bit.ly (URL shortener): http://bit.ly
YouTube Nonprofit Programs: http://www.youtube.com/nonprofits
YouTube Agent Change: http://www.youtube.com/agentchange
YouTube Video Volunteers: http://www.youtube.com/videovolunteers@angiepascale  //  @Location3  //  #L3Mnonprofit
Nonprofit online marketingWeb Analytics@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingWhat is Web Analytics?Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage. @samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingWhat is the value of  web analytics?The value of web analytics is undeniable.Web analytics data >> customer intelligence >> actionable insights >> improve site performance >> increase donations/volunteers @samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingNewton’s Third Law of Motion - RepurposedFor every action, there is an opportunity for an intelligent reaction.@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingWeb Analytics Cycle - Prior to Data CollectionSet GoalsImplement CodeAnalyze Data@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingWeb Analytics Cycle – Once Data Is CollectingTranslate InsightsInspire VisitorsContinually Collect DataReporting@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingFree Tools@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingSOS Outreach – Analytics Success116.50% 	increase in visits181.48% increase in page views30.01% 	increase in pages per visit36.40% 	increase in average time on site18.91% 	decrease in percentage of new visits@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingSOS Outreach – Analytics Success@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingAnalytics Services – Weekly Email Reporting@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingAnalytics Services - ReportingBefore Location3 MediaSample report and results from our insightsBefore and afterPut together a basic initial look at their analytics……After Location3 Media@samanthabedford//  @Location3  //  #L3Mnonprofit
Nonprofit online marketingGoogle Website Optimizer (GWO)GWO is a landing page optimization platform

Interactive Marketing for Nonprofits

  • 1.
  • 2.
  • 3.
    WHY ARE WEHERE TODAY?Let’s try to understand
  • 6.
    Things to ChewonYour audience wants a voiceUser Generated Content is the most influential piece of “media” you haveBest Buy is spending 20% less on TV and adding it to socialPepsi pulled out of the Super Bowl to launch Pepsi Refresh
  • 7.
    Great digital advertisinguses brand behaviors to inspire consumer behavior.
  • 8.
  • 9.
    Digital isn’t abouttechnologyFirst:
  • 11.
    IF YOU CAN’TBE A DIGITAL NATIVE, BECOME A DIGITAL IMMIGRANT
  • 12.
    Create Ideas thatgenerate content, allow audience to be a part of storyThis should be the fun part:
  • 14.
    Be simple, bemagical, never stop playingHere are the nice warm and fuzzy words:
  • 16.
    Leverage existing behaviorCrowdsourcing doesn’t have to suck…a.k.a….
  • 18.
    Master conversation strategyThistakes significant time:
  • 20.
    Expect PainI knowyou probably don’t want to hear this but,
  • 21.
  • 22.
    Pay Per clickWhatis Pay Per Click?Pay per click (PPC) is the pricing structure used by search engines to charge an advertiser each time a user clicks on the advertiser's ad.The amount is usually set by the advertiser, not by the channel.PPC lets you reach the right customers at the right time, shows success metrics almost instantaneously and provides actionable data for optimization efforts.
  • 23.
    Pay Per clickWhatbasic terminology should I know?KeywordsImpressionsClicksClick Through Rate (CTR)Cost Per Click (CPC)Match TypesQuality ScoreBidsConversionsConversion Rate
  • 24.
    Pay Per clickHowdo I create my keyword lists?ResearchSite contentMajor categoriesCompetitorsExpandBuild on major categoriesUtilize keyword tools (https://adwords.google.com/select/KeywordToolExternal) Include as many relevant keywords as possibleCompetitor keywordsNiche areasSeasonalTargetUse proper match types
  • 25.
    Pay Per clickHowdo I create my keyword lists?ScrubFilter through your keyword lists to eliminate irrelevant termsGroupOrganize your keywords in thematic clustersKeywords should be grouped with ad copy in mindRelevant keywords with targeted adsRinse and RepeatKeyword development is ongoingSearch Query ReportGoogle Opportunity Reports
  • 26.
    Pay Per clickWhatare the keyword matching options?Broad match: keyword Phrase match: "keyword" Exact match: [keyword] Negative match: -keyword
  • 27.
    Pay Per clickHowdo I structure my campaigns?Account LevelCampaign LevelGeo-TargetingSearch vs. ContentMajor CategoriesAd Group LevelSpecific Keyword GroupTight ThemesCustomize Ad CopyClosely related ad text matching your specific keyword groups.
  • 28.
    Pay Per clickHowdo I create effective ad text?Create simple, enticing adsUse a strong call-to-actionInclude your keywords in your ad textChoose the best landing pageTest multiple ads in each ad group
  • 29.
    Pay Per clickHowdo I control the cost of my campaigns?Keyword BiddingControl the cost you are willing to pay per clickMax CPC*Note: Google Grant campaigns cannot exceed a max CPC of $1.00.Daily Budget CapsControl the amount you are willing to spend per day
  • 30.
    Pay Per clickHowdo I target the right audience?Geo-targetingCountryStateCityCustomAd SchedulingDay PartingTime Parting
  • 31.
    Pay Per clickWhattype of distribution should I use?Google Search/Search Partners
  • 32.
    Pay Per clickWhattype of distribution should I use?Google Content NetworkNote: Not available for Google Grant Funds.
  • 33.
    Pay Per clickHowdo I improve / optimize performance?Conversion GoalsGoals should be measurable and have an associated monetary valueDonationsVolunteer Signups NewslettersBid ManagementKeyword specific bidding strategies based on accumulated dataConversion RatesMaximize traffic within funds
  • 34.
    Pay Per clickHowdo I get a Google Nonprofit Grant?
  • 35.
    Pay Per clickHowdo I get a Google Nonprofit Grant?EligibilityAvailable to 501(c)(3) certified nonprofit organizationsOrganization include those serving the arts, education, health, science, technology, and volunteeringRestricted organizations include those selling goods/services, community groups (clubs, sports teams), and religious groupsBenefitsA grant of $10k per month to be used within the Google Adwords programGoogle Checkout ™ (Donation) button available to certified nonprofitsLimitationsGoogle Content Network unavailable
  • 36.
    Max bid of$1.00 per keywordNONPROFIT ONLINE MARKETINGSearch Engine Optimization
  • 37.
    What is SEO?“SearchEngine Optimization is the process of improving the volume or quality of traffic to a web site or a web page from search engines via “natural” or un-paid search results.”
  • 38.
    “70% of searchengine users choose to visit websites that appear in the top 10 organic results.”-Forrester researchMapsPPCOrganic
  • 39.
    Step 1: Chooseyour keywords@tarla // @Location3 // #L3Mnonprofit
  • 40.
    How do Ichoose keywords?“urban scholarship programs”1. Determine pages relevant for SEO2. Select keywords for each page3. Research variations4. Pull and compare data5. Choose 2-4 keyword per page“education nonprofit organization”“giving to the arts” “performing arts donations”
  • 41.
    Step 2: Benchmark@tarla // @Location3 // #L3Mnonprofit
  • 42.
    What data shouldI benchmark?Data from analytics:organic visits
  • 43.
  • 44.
  • 45.
    non-branded organic conversionsDatafrom the search engines:number of backlinks
  • 46.
    current positions onkeywordsStep 3: Optimize your website
  • 47.
    How do Ioptimize my website?URLs
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
    Internal LinkingStep 4:Link Building@tarla // @Location3 // #L3Mnonprofit
  • 53.
    What is linkbuilding? Acquiring links from relevant sources (websites/blogs) that direct back to your site, preferably with a chosen keyword in the anchor text.Why do we need to link build? The search engines (Google in particular) see these links as “votes” for a website, so the more links from high quality, relevant sites, the higher the site will rank.
  • 54.
    How do Ilink build?Submit to online directories:Business.com
  • 55.
  • 56.
  • 57.
    DMOZContact partners, affiliatesand other organizational relationships.
  • 58.
    What types oflinks are available?SidebarImageIn Content
  • 59.
  • 60.
    What content doI need to create?Content for the site
  • 61.
  • 62.
  • 63.
    Blog!!!What do Ido with the content?Post on your website
  • 64.
    Post on otherswebsites/blogs
  • 65.
    Article and pressrelease syndication sites
  • 66.
  • 67.
    Social news andbookmarking sites
  • 68.
    Blog!!!Step 6: Reporting@tarla // @Location3 // #L3Mnonprofit
  • 69.
    What data isimportant to SEO?Keyword positions
  • 70.
    Organic traffic bykeyword and keyword groups
  • 71.
    Total organic non-brandedtrafficFree ToolsKeyword Search Volume:Google Adwords External ToolKeyword Variations:Google Adwords External ToolSearch queriesGoogle Suggested searchCheck Backlinks:Yahoo! Site ExplorerWebsite Reporting:Google AnalyticsGoogle Webmaster ToolsMSN Webmaster Center
  • 72.
    NONPROFIT ONLINE MARKETINGSocialMedia@angiepascale // @Location3 // #L3Mnonprofit
  • 73.
    @angiepascale // @Location3 // #L3Mnonprofit
  • 74.
    @angiepascale // @Location3 // #L3Mnonprofit
  • 75.
    Create a FanPagenot a Group@angiepascale // @Location3 // #L3Mnonprofit
  • 76.
    Create a brandedvanity URL@angiepascale // @Location3 //#L3Mnonprofit
  • 77.
    Customize your FanPage with apps, Static FBML, boxes, etc.@angiepascale // @Location3 // #L3Mnonprofit
  • 78.
    Ask questions instatus updatesEngage fans and encourage conversationsStart discussionsPoll/survey fans@angiepascale // @Location3 // #L3Mnonprofit
  • 79.
    Twitter is atwo-way conversation, not a monologue@angiepascale // @Location3 // #L3Mnonprofit
  • 80.
    Build followers byfollowing relevant, interesting people@angiepascale // @Location3 //#L3Mnonprofit
  • 81.
    Ask & answerquestionsRT generously Compliment others @angiepascale // @Location3 // #L3Mnonprofit
  • 82.
    Don’t be likeAugustus;Social mediaTwitterUse moderation@angiepascale // @Location3 //#L3Mnonprofit
  • 83.
    Join YouTube’s NonprofitProgram@angiepascale // @Location3 //#L3Mnonprofit
  • 84.
    Add keyword-rich titleand tags@angiepascale // @Location3 // #L3Mnonprofit
  • 85.
    Add descriptions @angiepascale // @Location3 // #L3Mnonprofit
  • 86.
    Include branding elementsin videos@angiepascale // @Location3 // #L3Mnonprofit
  • 87.
    SOCIAL MEDIAMeasuring Success@angiepascale // @Location3 // #L3Mnonprofit
  • 88.
    Which posts/videos hadmost responseWho interacted the mostBasic fan demographics @angiepascale // @Location3 // #L3Mnonprofit
  • 89.
    Record growth offollowers, fans and subscribers from month to month@angiepascale // @Location3 // #L3Mnonprofit
  • 90.
    Decrease of negativecommentsIncrease of positive comments@angiepascale // @Location3 // #L3Mnonprofit
  • 91.
    GOOGLE ANALYTICSReferring URLsTimeon Site/Bounce RateUnique vs. Returning Visitors@angiepascale // @Location3 // #L3Mnonprofit
  • 92.
    Social mediaResourcesFacebook FanPage Signup: http://www.facebook.com/pages
  • 93.
    Facebook Best Practicesfor Nonprofits: http://www.diosacommunications.com/facebookbestpractices.htm
  • 94.
    Facebook Vanity URL:http://www.facebook.com/username/
  • 95.
  • 96.
  • 97.
    Google AdWords KeywordTool: https://adwords.google.com/select/KeywordToolExternal
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    YouTube Nonprofit Programs:http://www.youtube.com/nonprofits
  • 101.
    YouTube Agent Change:http://www.youtube.com/agentchange
  • 102.
    YouTube Video Volunteers:http://www.youtube.com/videovolunteers@angiepascale // @Location3 // #L3Mnonprofit
  • 103.
    Nonprofit online marketingWebAnalytics@samanthabedford// @Location3 // #L3Mnonprofit
  • 104.
    Nonprofit online marketingWhatis Web Analytics?Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage. @samanthabedford// @Location3 // #L3Mnonprofit
  • 105.
    Nonprofit online marketingWhatis the value of web analytics?The value of web analytics is undeniable.Web analytics data >> customer intelligence >> actionable insights >> improve site performance >> increase donations/volunteers @samanthabedford// @Location3 // #L3Mnonprofit
  • 106.
    Nonprofit online marketingNewton’sThird Law of Motion - RepurposedFor every action, there is an opportunity for an intelligent reaction.@samanthabedford// @Location3 // #L3Mnonprofit
  • 107.
    Nonprofit online marketingWebAnalytics Cycle - Prior to Data CollectionSet GoalsImplement CodeAnalyze Data@samanthabedford// @Location3 // #L3Mnonprofit
  • 108.
    Nonprofit online marketingWebAnalytics Cycle – Once Data Is CollectingTranslate InsightsInspire VisitorsContinually Collect DataReporting@samanthabedford// @Location3 // #L3Mnonprofit
  • 109.
    Nonprofit online marketingFreeTools@samanthabedford// @Location3 // #L3Mnonprofit
  • 110.
    Nonprofit online marketingSOSOutreach – Analytics Success116.50% increase in visits181.48% increase in page views30.01% increase in pages per visit36.40% increase in average time on site18.91% decrease in percentage of new visits@samanthabedford// @Location3 // #L3Mnonprofit
  • 111.
    Nonprofit online marketingSOSOutreach – Analytics Success@samanthabedford// @Location3 // #L3Mnonprofit
  • 112.
    Nonprofit online marketingAnalyticsServices – Weekly Email Reporting@samanthabedford// @Location3 // #L3Mnonprofit
  • 113.
    Nonprofit online marketingAnalyticsServices - ReportingBefore Location3 MediaSample report and results from our insightsBefore and afterPut together a basic initial look at their analytics……After Location3 Media@samanthabedford// @Location3 // #L3Mnonprofit
  • 114.
    Nonprofit online marketingGoogleWebsite Optimizer (GWO)GWO is a landing page optimization platform