Our Zendesk integration allows agents to receive customer information on screen pops for incoming calls, access customers' open tickets within Zendesk while on calls, and update tickets or create new ones directly from calls. This streamlines workflows and provides advanced call controls to help agents resolve issues quickly and boost both customer experience and agent productivity for both inbound and outbound calls.
1. Improve your agent productivity & customer satisfaction with our Zendesk integration
2. For an incoming call agent screen pops with
customer information enabling a
personalized greeting to each caller
Agent works within Zendesk software while
accessing all relevant information about
the callers
- Current open tickets
- Make updates related to query while
being on the call
Personalized greetings to callers +
Streamlined agent workflows
Incoming call alert
along-with listing of all
open tickets in Zendesk
3. Timely & accurate resolution of
customer queries - Agent has
access to the advanced call
controls (Hold, Mute, Transfer,
Conference) and can avail these
options to resolve customer
queries while on the call.
Boost customer experienceAdvanced
call controls
Call updated with the
creation of anew ticket
4. Contextual discussion with
customer helps boost agent
productivity in resolving customer
issues. Agents while on the call
with a caller
Can observe the caller details on
the Screen pop up page
Outbound calls can be initiated
within the Zoho CRM page
Improve agent productivity for
outbound callsOutbound call
triggered via
Click to call
Alert to agent that
an outbound call is
being triggered
