A survey of 2,000 American consumers suggests how retail stores can safely reopen for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
How pharmacy retailers should navigate Covid-19 - based on insights from 2,00...imogenkw
A survey of 2,000 UK consumers shows how pharmacy retailers should navigate Covid-19 based on the number of customers avoiding pharmacy stores due to the Coronavirus, those planning to use click and collect services more and those interested in virtual appointments and service by phone or video.
Survey by leading global retail tech company Qudini.
(Apologies to the low resolution due to issues with slideshare uploads, visit our website for the high res download (no contact details necessary to download).
www.qudini.com
"Resources" tab -> "Insights hub")
Infographics - 2,000 US Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 US consumer survey run across America by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 UK Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Beth and Philip presented Shopper 360 - how online community research can help brands keep their finger on the pulse of shoppers' decision-making at the Esomar Insight 2011 conference in Brussels.
The presentation focuses on how we used our market research online community to understand people's in store behaviour. Using a variety of tasks from mobile to video diaries, we were able to gain insight into consumer relationships with brands.
5 XU HƯỚNG NGƯỜI TIÊU DÙNG CẦN...
1. Sự khác nhau giữa các vùng miền
2. Người tiêu dùng thích sản phẩmmới, nhưng họ khá dè chừng với những sản phẩm này
3. Digital như một phần tất yếu
4. Sự bùng nổ của Ecommerce
5. Sự bền vững, an toàn và thân thiện của sản phẩm
X raying nigeria beverage industry-retail scopeRetailscope
This research studied consumer preferences and buying behavior for Milo and Bournvita chocolate drinks in Lagos, Nigeria. A survey of 400 consumers and retailers found that 73% of consumers preferred Milo over Bournvita due to its taste. The most popular sizes purchased were Milo 20g and Bournvita 20g due to their price of 50 naira. Taste was the most important factor for consumers when choosing a chocolate drink brand. Retailers all sold Milo as it was the fastest selling product.
Understanding how US online shoppers are reshaping the retail experienceЮниВеб
Multichannel shopping is a major force reshaping retail as consumers lead the way in demanding excellence across channels. Key findings:
- 72% of US online shoppers consider themselves experts, shopping across 10+ categories on average.
- Convenience is the top reason for online shopping (28%), followed by reasonable prices and free delivery.
- Retailers are lagging behind consumers' sophistication and must improve digital offerings, store experiences, and consistency across channels.
How pharmacy retailers should navigate Covid-19 - based on insights from 2,00...imogenkw
A survey of 2,000 UK consumers shows how pharmacy retailers should navigate Covid-19 based on the number of customers avoiding pharmacy stores due to the Coronavirus, those planning to use click and collect services more and those interested in virtual appointments and service by phone or video.
Survey by leading global retail tech company Qudini.
(Apologies to the low resolution due to issues with slideshare uploads, visit our website for the high res download (no contact details necessary to download).
www.qudini.com
"Resources" tab -> "Insights hub")
Infographics - 2,000 US Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 US consumer survey run across America by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 UK Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Beth and Philip presented Shopper 360 - how online community research can help brands keep their finger on the pulse of shoppers' decision-making at the Esomar Insight 2011 conference in Brussels.
The presentation focuses on how we used our market research online community to understand people's in store behaviour. Using a variety of tasks from mobile to video diaries, we were able to gain insight into consumer relationships with brands.
5 XU HƯỚNG NGƯỜI TIÊU DÙNG CẦN...
1. Sự khác nhau giữa các vùng miền
2. Người tiêu dùng thích sản phẩmmới, nhưng họ khá dè chừng với những sản phẩm này
3. Digital như một phần tất yếu
4. Sự bùng nổ của Ecommerce
5. Sự bền vững, an toàn và thân thiện của sản phẩm
X raying nigeria beverage industry-retail scopeRetailscope
This research studied consumer preferences and buying behavior for Milo and Bournvita chocolate drinks in Lagos, Nigeria. A survey of 400 consumers and retailers found that 73% of consumers preferred Milo over Bournvita due to its taste. The most popular sizes purchased were Milo 20g and Bournvita 20g due to their price of 50 naira. Taste was the most important factor for consumers when choosing a chocolate drink brand. Retailers all sold Milo as it was the fastest selling product.
Understanding how US online shoppers are reshaping the retail experienceЮниВеб
Multichannel shopping is a major force reshaping retail as consumers lead the way in demanding excellence across channels. Key findings:
- 72% of US online shoppers consider themselves experts, shopping across 10+ categories on average.
- Convenience is the top reason for online shopping (28%), followed by reasonable prices and free delivery.
- Retailers are lagging behind consumers' sophistication and must improve digital offerings, store experiences, and consistency across channels.
[Kantar worldpanel] FMCG Monitor from March to November 2017Duy, Vo Hoang
Vietnam faces uncertainty in reaching its economic growth target for 2017 despite healthy retail sales growth of consumer goods. FMCG growth outlook is positive, with instant tea and household cleaner performing well in urban and rural markets respectively. Medium-sized street shops and hypermarkets/supermarkets are growing in importance while baby milk powder struggles, especially for babies over 1 year old. Trust remains key for new product launches.
Online Shopper in 2016 : All Grown Up
To help brands understand increasingly sophisticated shopper behaviour, DigitasLBi has launched, for the fifth consecutive year, a study of consumer behaviour in 15 countries: Australia, Belgium, China, Denmark, France, Germany, Hong-Kong, India, Italy, Holland, Singapore, Spain, Sweden, UK and USA.
This year the study was focused uniquely on shoppers who had declared a purchase in the last 30 days, in order to analyze in depth the context of the purchase.
The document discusses the Vietnam retail market, providing an overview of market performance by ownership, format, and categories. It notes that retail sales have grown 18-22% annually in recent years. While traditional trade still dominates, modern trade formats like supermarkets and convenience stores are growing. Food accounts for about 2/3 of retail sales currently. The retail market faces challenges like a shortage of skilled labor and rising costs, but is projected to continue strong growth in the future.
Insights from google for vietnam 03/2016Thai Nguyen
This document discusses insights from a report on digital marketing in Vietnam. It summarizes several sections of the report, including on the online and multiscreen world, smart shoppers, local shoppers, international shoppers, smart viewers, and digital moms. The digital moms section finds that moms extensively research purchases online using various devices and share products and reviews online, making them influential brand ambassadors. It provides recommendations for brands to engage digital moms through online videos, search engines, and easy to use websites.
Although Vietnam is famous for the dominant traditional channels, it recently has an increasing number of modern trade channels (supermarket, convenience stores etc). We have investigated how this change has affected the shopping behaviors among Moms in Vietnam
Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
Online shopping is growing due to its convenience and accessibility. Consumers can shop from anywhere at any time. The top reasons consumers opt for online shopping are convenience, lower prices, and greater selection. China spends the most on online shopping, with apparel and food popular categories. While online shopping satisfaction is high, free shipping is the top incentive for consumers to shop more online.
This document discusses convenience shopping trends in Vietnam. It finds that Vietnamese consumers want convenience due to busy lifestyles. Common consumer types are students, first jobbers, working moms, and housewives. These groups frequent convenience stores (CVS) and minimarts for quick, affordable meals and snacks. While CVS are more prominent in Ho Chi Minh City, the convenience landscape is more blurred in Hanoi. The document advocates for tailored convenience offerings based on consumer demographics and location.
The global financial crisis has brought into sharper focus the long-term shift in economic power towards the developing world. Global consumer product companies are embracing this underlying trend and the mantra of reaching the next one billion customers in emerging markets.
To help companies turn their ambitions into reality, we've conducted a research project to understand the differences in shopping behaviour around the world. The research also highlights some of the issues western consumer product companies and grocers should consider, before launching in developing markets.
Study:
The study consisted of 5,375 consumers in the UK, US, Brazil, China, India and Nigeria. All questions were asked through a survey taken via the mobile Internet and we used our own panel of respondents.
Key considerations for developing markets:
In developing markets people are more inclined to use public transport or walk, therefore smaller sized products and low cost basket sizes will have more appeal.
Local brands and stores should not be underestimated - shopkeepers are the gatekeepers and even the best conceived consumer strategies need their support to succeed.
Setting up shop in close proximity to where people live is a critical success factor, as is having access to a local distribution network. To give the data a human perspective we also asked respondents to take a picture on their mobile of their main grocery store, the transportation they use to get to the store and their grocery shopping.
The images provide a stark contrast in lifestyles around the world.
Vietnam has experienced major economic and social changes over the past few decades that are shaping its consumer landscape. After gaining independence from France in the 1950s, Vietnam opened its economy and saw rapid GDP growth starting in the 1980s. It has since developed a growing middle class, especially among youth and urban populations. However, traditions still play a large role in many families and rural areas. The document examines trends in Vietnam's growing economy, consumer behaviors, and shifting social values across generations.
Retailers respond positively when branded manufacturers send them online orders from their e-commerce sites. The survey found that retailers increase purchases from brands that send them online orders, stock more of their products, and see increased in-store sales. Additionally, retailers pay more attention to brands that launch retail-integrated e-commerce and will reduce working with brands that compete directly with retailers by selling online to consumers.
The document summarizes key findings from the Vietnam Consumer Barometer 2015 report. It finds that:
1) Vietnam has a highly connected population with 8 out of 10 people going online daily and the average Vietnamese using 1.4 internet-connected devices. Smartphones are the most popular device used by 55% of the population.
2) Online research is a key part of the consumer purchase journey in Vietnam, with 3 out of 4 people researching products online across many categories from home appliances to clothing. Search engines are the dominant online research tool.
3) While smartphones are increasingly used for online product research, especially by younger consumers, many people experience issues accessing websites on their mobile devices.
Gen Z values both online and in-store shopping experiences. They are highly influenced by social media and mobile technology. While they appreciate the convenience of online shopping, they also enjoy touching and trying products in physical stores. Retailers need to provide unique merchandise, a good in-store design, and personalized experiences both online and offline in order to appeal to Gen Z shoppers.
Mercury Mambo Hispanic Shopper & Retailer Study 2011Mercury Mambo
The follow-up study to the popular 2009 Hispanic Shopper & Retailer study by Mercury Mambo. Read first hand what Hispanic consumers and retailers look for in brand promotions and experiences.
The document discusses major consumer trends in Asia, with a focus on Vietnam. It finds that Asia remains the global growth engine, with 60% of global economic growth. Major trends include growing health consciousness, increasing digital involvement, demand for omnichannel shopping, individualism, and convenience. Millennials are emerging as an important consumer group in Southeast Asia, accounting for over 1/3 of the population. They are more tech-savvy, delay marriage, and have different lifestyles compared to older generations.
[Kantar worldpanel] Monitor overview FMCG Market VietNamese 2016Duy, Vo Hoang
Despite Vietnam's GDP growth falling slightly short of targets in 2016, the economy is expected to maintain stable growth of around 6.5% in 2017. FMCG market growth rebounded in urban areas in 2016, nearly doubling growth in rural areas. Both urban and rural markets are predicted to grow around 5-6% in 2017. Rice crackers and liquid detergent were among the strongest growing product categories in both urban and rural Vietnam in 2016.
81% des utilisateurs utilisent désormais leurs terminaux mobiles pour rechercher des produits avant de se rendre en magasin. L’étude note par ailleurs qu’en un an les smartphones ont remplacé les tablettes comme vecteurs privilégiés d’achats retail.
Les deux tiers des acheteurs font leur recherche préalable à la maison.
Insights from 2,000 UK consumers explain - How retail stores could safely reo...imogenkw
A survey of 2,000 British consumers suggests how stores can safely stay open for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - The USA's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 US consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
Infographics - The UK's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
20200407 asia covid 19 - grocery retail survey - thailand v final-ds v2DaniellaSeiler
- According to a McKinsey survey of Thai consumers, around 70% are worried about the impact of COVID-19 on their income and around 40% are planning to cut back on discretionary spending as a result. Consumers are also highly focused on health and safety, with over 80% looking to improve immunity and around 80% intending to focus more on product safety after COVID-19.
- The survey found that grocery spending is increasing the most compared to other categories. While dine-in spending decreased by 55% during COVID-19, take-out and delivery spending increased by 23%. Even after COVID-19, consumers expect to dine-in less and continue increasing take-out and delivery
[Kantar worldpanel] FMCG Monitor from March to November 2017Duy, Vo Hoang
Vietnam faces uncertainty in reaching its economic growth target for 2017 despite healthy retail sales growth of consumer goods. FMCG growth outlook is positive, with instant tea and household cleaner performing well in urban and rural markets respectively. Medium-sized street shops and hypermarkets/supermarkets are growing in importance while baby milk powder struggles, especially for babies over 1 year old. Trust remains key for new product launches.
Online Shopper in 2016 : All Grown Up
To help brands understand increasingly sophisticated shopper behaviour, DigitasLBi has launched, for the fifth consecutive year, a study of consumer behaviour in 15 countries: Australia, Belgium, China, Denmark, France, Germany, Hong-Kong, India, Italy, Holland, Singapore, Spain, Sweden, UK and USA.
This year the study was focused uniquely on shoppers who had declared a purchase in the last 30 days, in order to analyze in depth the context of the purchase.
The document discusses the Vietnam retail market, providing an overview of market performance by ownership, format, and categories. It notes that retail sales have grown 18-22% annually in recent years. While traditional trade still dominates, modern trade formats like supermarkets and convenience stores are growing. Food accounts for about 2/3 of retail sales currently. The retail market faces challenges like a shortage of skilled labor and rising costs, but is projected to continue strong growth in the future.
Insights from google for vietnam 03/2016Thai Nguyen
This document discusses insights from a report on digital marketing in Vietnam. It summarizes several sections of the report, including on the online and multiscreen world, smart shoppers, local shoppers, international shoppers, smart viewers, and digital moms. The digital moms section finds that moms extensively research purchases online using various devices and share products and reviews online, making them influential brand ambassadors. It provides recommendations for brands to engage digital moms through online videos, search engines, and easy to use websites.
Although Vietnam is famous for the dominant traditional channels, it recently has an increasing number of modern trade channels (supermarket, convenience stores etc). We have investigated how this change has affected the shopping behaviors among Moms in Vietnam
Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
Online shopping is growing due to its convenience and accessibility. Consumers can shop from anywhere at any time. The top reasons consumers opt for online shopping are convenience, lower prices, and greater selection. China spends the most on online shopping, with apparel and food popular categories. While online shopping satisfaction is high, free shipping is the top incentive for consumers to shop more online.
This document discusses convenience shopping trends in Vietnam. It finds that Vietnamese consumers want convenience due to busy lifestyles. Common consumer types are students, first jobbers, working moms, and housewives. These groups frequent convenience stores (CVS) and minimarts for quick, affordable meals and snacks. While CVS are more prominent in Ho Chi Minh City, the convenience landscape is more blurred in Hanoi. The document advocates for tailored convenience offerings based on consumer demographics and location.
The global financial crisis has brought into sharper focus the long-term shift in economic power towards the developing world. Global consumer product companies are embracing this underlying trend and the mantra of reaching the next one billion customers in emerging markets.
To help companies turn their ambitions into reality, we've conducted a research project to understand the differences in shopping behaviour around the world. The research also highlights some of the issues western consumer product companies and grocers should consider, before launching in developing markets.
Study:
The study consisted of 5,375 consumers in the UK, US, Brazil, China, India and Nigeria. All questions were asked through a survey taken via the mobile Internet and we used our own panel of respondents.
Key considerations for developing markets:
In developing markets people are more inclined to use public transport or walk, therefore smaller sized products and low cost basket sizes will have more appeal.
Local brands and stores should not be underestimated - shopkeepers are the gatekeepers and even the best conceived consumer strategies need their support to succeed.
Setting up shop in close proximity to where people live is a critical success factor, as is having access to a local distribution network. To give the data a human perspective we also asked respondents to take a picture on their mobile of their main grocery store, the transportation they use to get to the store and their grocery shopping.
The images provide a stark contrast in lifestyles around the world.
Vietnam has experienced major economic and social changes over the past few decades that are shaping its consumer landscape. After gaining independence from France in the 1950s, Vietnam opened its economy and saw rapid GDP growth starting in the 1980s. It has since developed a growing middle class, especially among youth and urban populations. However, traditions still play a large role in many families and rural areas. The document examines trends in Vietnam's growing economy, consumer behaviors, and shifting social values across generations.
Retailers respond positively when branded manufacturers send them online orders from their e-commerce sites. The survey found that retailers increase purchases from brands that send them online orders, stock more of their products, and see increased in-store sales. Additionally, retailers pay more attention to brands that launch retail-integrated e-commerce and will reduce working with brands that compete directly with retailers by selling online to consumers.
The document summarizes key findings from the Vietnam Consumer Barometer 2015 report. It finds that:
1) Vietnam has a highly connected population with 8 out of 10 people going online daily and the average Vietnamese using 1.4 internet-connected devices. Smartphones are the most popular device used by 55% of the population.
2) Online research is a key part of the consumer purchase journey in Vietnam, with 3 out of 4 people researching products online across many categories from home appliances to clothing. Search engines are the dominant online research tool.
3) While smartphones are increasingly used for online product research, especially by younger consumers, many people experience issues accessing websites on their mobile devices.
Gen Z values both online and in-store shopping experiences. They are highly influenced by social media and mobile technology. While they appreciate the convenience of online shopping, they also enjoy touching and trying products in physical stores. Retailers need to provide unique merchandise, a good in-store design, and personalized experiences both online and offline in order to appeal to Gen Z shoppers.
Mercury Mambo Hispanic Shopper & Retailer Study 2011Mercury Mambo
The follow-up study to the popular 2009 Hispanic Shopper & Retailer study by Mercury Mambo. Read first hand what Hispanic consumers and retailers look for in brand promotions and experiences.
The document discusses major consumer trends in Asia, with a focus on Vietnam. It finds that Asia remains the global growth engine, with 60% of global economic growth. Major trends include growing health consciousness, increasing digital involvement, demand for omnichannel shopping, individualism, and convenience. Millennials are emerging as an important consumer group in Southeast Asia, accounting for over 1/3 of the population. They are more tech-savvy, delay marriage, and have different lifestyles compared to older generations.
[Kantar worldpanel] Monitor overview FMCG Market VietNamese 2016Duy, Vo Hoang
Despite Vietnam's GDP growth falling slightly short of targets in 2016, the economy is expected to maintain stable growth of around 6.5% in 2017. FMCG market growth rebounded in urban areas in 2016, nearly doubling growth in rural areas. Both urban and rural markets are predicted to grow around 5-6% in 2017. Rice crackers and liquid detergent were among the strongest growing product categories in both urban and rural Vietnam in 2016.
81% des utilisateurs utilisent désormais leurs terminaux mobiles pour rechercher des produits avant de se rendre en magasin. L’étude note par ailleurs qu’en un an les smartphones ont remplacé les tablettes comme vecteurs privilégiés d’achats retail.
Les deux tiers des acheteurs font leur recherche préalable à la maison.
Insights from 2,000 UK consumers explain - How retail stores could safely reo...imogenkw
A survey of 2,000 British consumers suggests how stores can safely stay open for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - The USA's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 US consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
Infographics - The UK's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
20200407 asia covid 19 - grocery retail survey - thailand v final-ds v2DaniellaSeiler
- According to a McKinsey survey of Thai consumers, around 70% are worried about the impact of COVID-19 on their income and around 40% are planning to cut back on discretionary spending as a result. Consumers are also highly focused on health and safety, with over 80% looking to improve immunity and around 80% intending to focus more on product safety after COVID-19.
- The survey found that grocery spending is increasing the most compared to other categories. While dine-in spending decreased by 55% during COVID-19, take-out and delivery spending increased by 23%. Even after COVID-19, consumers expect to dine-in less and continue increasing take-out and delivery
20200407 asia covid 19 - grocery retail survey - south korea v final-ds v2DaniellaSeiler
Korean consumers are most worried about the financial impact of COVID-19, with over 30% concerned about its impact on household income. Consumers plan to spend more on groceries and increase online grocery shopping. Post-COVID-19, consumers anticipate being more concerned with product safety and spending more time understanding safety of grocery purchases. Cleanliness practices of store staff are a key factor for a positive in-store shopping experience.
The document discusses consumer online shopping behavior with reference to Flipkart. It covers how consumers prefer to receive product information, the different types of buying behaviors, and factors that influence consumer decisions. Marketers play an important role in marketing programs by conducting research, designing strategies, and advertising. Measuring post-purchase behavior and ensuring positive customer experiences are also discussed. The effects of the COVID-19 pandemic on e-commerce are addressed, along with trends that will shape the future of online shopping.
Over the last 18+months, consumer behavior has witnessed tectonic shifts owing to the pandemic. Capgemini's recent report highlights these dynamic trends and evolving consumer behavior for consumer products and retails industries as we move forward in the new year.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
Great white paper report published by St. Joseph Communications on Omni-channel advertising focused around providing solutions to retailers and brands.
20200330 asia covid 19 - grocery retail survey - indonesia v final-dsDaniellaSeiler
According to a survey conducted in Indonesia during March 20-25, 2020:
- Over 50% of consumers agree that media coverage of COVID-19 is too sensational and creating panic. 55% are worried about the impact of COVID-19 on household income, and 40% plan to cut discretionary spending.
- Post-COVID-19, 70% will care more about product safety and 80% plan to research grocery product safety more. However, preference for foreign brands does not appear to increase.
- Consumers report shifting spending from restaurants to groceries during COVID-19, a trend that may continue after. Grocery spending has increased while restaurant spending has decreased.
This panel discussion focused on emerging consumer insights in India. The moderator opened by noting the diversity of consumer segments in India based on factors like age, location, income, and gender. Panelists then discussed trends they have observed like more men shopping for groceries and premiumization with consumers spending more for personal care and food items. The growth of e-tailing was debated, with some arguing it is disruptive but profitability is possible, while others noted consumers still prefer shopping locally from small retailers. The customer of the future was described as caring more about health, sustainability and personalized benefits from loyalty programs. The discussion concluded that integrating online and offline experiences is key to eliminating price differentials between channels.
Proximity Based Marketing Solution - PamTen InStorePalPamTen Inc
InstorePal - Creating an interesting , interactive shopping experience for shoppers is the key to growing your customer base, their loyalty and increasing sales
Building brand image in post COVID-19 era: need, challenges and opportunitiesRobinGhosh12
The document discusses building brand image in the post-COVID 19 era. It identifies the key motivations as determining needs, challenges, and opportunities for brands. It discusses problems brands may face like erosion of brand image. The needs identified include effective communication and connecting with audiences. Challenges include maintaining supply chains and demand. Opportunities discussed are immunity marketing, social media marketing, and digital marketing. It provides recommendations like changing brand campaigns, supporting charitable activities, and not encouraging fear.
Mobile Shopping Cliffhanger Research PaperJohn Hibel
The document summarizes research conducted on mobile shopping apps. It found that while consumers are increasingly embracing online and mobile shopping, they are dissatisfied with the customer service available through mobile shopping apps. Specifically, 39% were disappointed by the inability to get help within apps and 71% will abandon their cart if they encounter struggles. The research suggests retailers need to integrate customer service into their mobile apps in order to improve satisfaction and loyalty, drive repeat purchases, and avoid losing sales from abandoned carts. Providing seamless customer service within apps could increase the likelihood consumers will return by 77% and do additional business by 95%.
The document provides tips and strategies for businesses to pivot their marketing approach during the COVID-19 pandemic. Some of the key lessons learned include focusing on both ends of the customer journey, using personalized communications tailored to different audiences, and exploring new sales channels while adding value through various forms of engaging content. The pandemic has changed consumer behaviors and priorities, so businesses need to adapt their marketing accordingly.
The document summarizes key points from a presentation on getting more customers. It discusses finding a balance between new and repeat customers, and how best customers can help build business. Simple yet powerful customer acquisition methods are outlined, like learning what customers want through low-cost research. Web tools can also be used to build the customer base.
Digital Shopper Relevancy: Profiting from Your Customers’ Desired All-Channel...default default
The document discusses findings from a study on digital shopper behavior called "Digital Shopper Relevancy". Key findings include:
- There is no single "digital shopper" profile, as shoppers use channels and devices in different ways depending on factors like age, gender, product category.
- Six distinct segments of digital shoppers were identified: Techno-Shy Shoppers, Occasional Online Shoppers, Value Seekers, Rational Online Shoppers, Digital Shopaholics, and Social Digital Shoppers.
- While internet sites remain the dominant digital channel, differences exist in how valuable different channels are depending on the product category (e.g. social media more important for fashion, in-store tech
1. The document discusses recent trends in the retail industry, including the rise of omnichannel retailing, increasing online shopping and mobile payments, and a focus on personalized customer experiences.
2. Key trends include increasing consumer interconnectivity and demand for individualized experiences, as well as the growth of social media and data collection about customers.
3. Retailers face issues around managing large amounts of customer data while respecting privacy, and need to listen to consumers through multiple new channels to understand changing needs and spot trends.
How Seamless are You?
Accenture went on a journey to understand consumer preferences to shop seamlessly across channels
and the ability of retailers to deliver that seamless experience.
Although not always easy to put into practice, effective marketing is fairly straightforward if you possess a strong understanding of the core principles and can effectively work with your business partners. Marketing healthcare adds layers of complexities and complications that take time to fully understand. I hope this slide deck will help you navigate our industry just a little bit more easily.
Similar to Insights from 2,000 American consumers explain - How retail stores could safely reopen for business during Covid-19 (20)
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
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Explore, download, and share invaluable insights made by Solvd!
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
Insights from 2,000 American consumers explain - How retail stores could safely reopen for business during Covid-19
1. A survey ran by leading global retail tech company.
How retailers can safely
stay open for business
during Covid-19
Based on insights from a survey
of 2,000 American consumers
2. Coronavirus has changed the world as we know it. Many stores have had to close shop, causing mass job losses and
economic downturns. Even those that remain open have had to adapt to new ways of operating.
With key scientific discoveries yet to be made, nobody knows how long the necessary social distancing measures of the
pandemic will continue for.
Retailers will need to find a new ways to serve their customers that prioritize their health. Doing so will ensure stores can
stay open, jobs stay intact and spend continues in the economy.
To help retailers to navigate this challenging period, we surveyed 2,000 US consumers to understand: which stores they
were avoiding during the Covid-19 outbreak, how they plan to use BOPIS and which retailers they want virtual service
from by phone or video
About the 2,000 US consumer survey
4. What these findings indicate for retail in the Covid-19 era
Our survey gave rise to 3 key findings.
1.
Customers are avoiding every
type of store as much as
possible.
33% for essential store types.
82% for non-essential stores.
2.
Customers want to use
BOPIS more to reduce time in
store.
67% for essential stores.
50% across all retail types.
3.
Customers want virtual service
by phone or video from every
type of retailer.
61% from essential retailers.
32% across all retail types.
Social distancing is key to
building customer
confidence to visit stores.
Stores could serve as
contactless fulfilment hubs
for click and collect.
Brand relationships should
be built online.
5. What this will mean to the economy
What getting this right will mean to a retailer
1.
Stores stay open to drive
sales and build customer
relationships.
2.
Reduced delivery costs and
increased omni-channel growth
in the future.
3.
Improved online sales and
greater customer loyalty.
Stores stay open and many
retail employees keep their
jobs.
Retailers stay in business
and can contribute to the
economy.
Brand representatives stay in
employment even if
customers stays at home.
6. How Qudini software ensures customer
safety while enabling stores to stay open
1.
Scheduled visits and virtual
queuing that enables in-store
social distancing.
2.
Fast contactless online order
pickup at the store entrance or
curbside.
3.
Effortless virtual appointment
and event bookings for phone
and video service.
7. Safe and seamless customer
experiences, all within a single platform
2.
Fast contactless online order
pickup at the store entrance or
curbside.
3.
Effortless virtual appointment
and event bookings for phone
and video service.
1.
Scheduled visits and virtual
queuing that enables in-store
social distancing.
8. Our Retail Choreography suite
Appointment
Scheduling
Virtual
Queuing
Event
Management
Task
Management
Powers leading global brands
9. Our findings in detail:
Our survey of 2,000 American consumers
during the Coronavirus outbreak showed…
10. 3 Key customer behaviors should
change the way retailers operate
1
Consumers are
avoiding every type
of store if they can
2
BOPIS will gain
traction to reduce
customer time in store
3
Customers want
virtual service from
every type of retailer
12. Americans are avoiding all
types of stores as much as
possible
• 30% of consumers have eliminated non-essential trips to
stores and other public places. 52% have heavily reduced
trips. Only 4% have not changed their behavior.
• Our survey took place 6 weeks ago. Our questions allowed
respondents to indicate if they had not reduced non-essential
trips to stores and other public places. When looking by region
at the percentage of customers that have not reduced their
non-essential trips, there seems to be a possible correlation
between regions where higher percentages did not reduce
their non-essential trips to stores and public places and higher
Coronavirus cases in the region at this present moment in time
(5th May 2020). We cannot say if this is cause and effect.
13. Americans are avoiding all
types of stores as much as
possible
• Baby Boomers are the least likely to fully eliminate
their non-essential trips to stores and other public
places.
• Overall GenZ have reduced/eliminated non-
essential trips to the greatest extent.
14. Consumers are avoiding all essential retail store types where
possible:
• Bank branches - 52% are avoiding and 39% are reducing
visits.
• Pharmacies - 30% are avoiding and 54% are reducing
visits.
• Grocery stores - even 14% are avoiding, yet 67% are
reducing visits.
• DIY stores - only 75% are avoiding, yet 20% are reducing
visits.
• Pet stores – only 69% are avoiding, yet 24% are reducing
visits.
Americans are avoiding all
types of stores as much as
possible
15. For all other store types, an average of 83% of their
customers were avoiding trips to stores in the weeks leading
up to the lockdown.
Americans are avoiding all
types of stores as much as
possible
Ordered by least avoided:
• Mum/children/toy retailers (81%)
• Car garages (75%)
• Opticians/eyewear retailers (79%)
• Estate agencies (87%)
• Make-up/skincare (81%)
• Book retailers (85%)
• Sportswear retailers (84%)
• Fashion/apparel (82%)
• Homeware/furniture (84%)
• Electronics (81%)
• Phone retailers (83%)
• Car dealerships (84%)
• Luxury product retailers (86%)
• Travel agencies (89%)
16. Outside of the Coronavirus, these are the
percentages of survey respondents that said they
would normally visit these different types of
retailers.
Americans are avoiding all
types of stores as much as
possible
17. The following graph shows the % of customers that
would normally visit different types of retailers
compared to those that are now avoiding them.
The insights help to show how essential stores are to
the general public through the higher percentages of
customers that normally visit them and the lower
percentages of customers avoiding them.
Americans are avoiding all
types of stores as much as
possible
18. Key Finding 1:
Customers are avoiding
all types of stores as
much as possible:
Retailers are turning to virtual queuing and
appointment booking software to control traffic by
enabling customers to schedule visits and service or to
wait remotely while staying updated.
Solutions:
o Ensure stores stay open & customers stay safe.
o Increase sales.
o Create a competitive advantage.
Getting this right would enable a
retailer to:
In-store social distancing and enhanced customer
management will be essential to building customer confidence
to visit stores as lockdown eases.
41%
are avoiding
essential stores
77%
are avoiding non-
essential stores
Key finding 1 conclusion - What this
indicates for retail in the Coronavirus era:
19. Safe and easy
social distance queuing.
1
2
4
Check-in on
any channel
Provide wait
time & position
Customer updated as
their turn arises
Build customer confidence with…
3 Team access
on any device
20. 1 2
4
Seamless
appointment booking.
Book from any
channel 24/7
Receive
reminders
Personalised
greeting
Build customer confidence with…
3 Team access
on any device
22. • Outside of the Coronavirus outbreak, only 14% of US
consumers use BOPIS services frequently and 31%
occasionally.
• 24% of Americans never use BOPIS.
Consumers are more likely to use
BOPIS services during Covid-19
23. • 20% of GenX consumers frequently use BOPIS services, making
them the highest users of all generations. They’re followed by
Millennials at 16%, and then GenZ at 11%.
• Baby Boomers are the least likely to use BOPIS, with only 4%
doing so frequently. They are 5 times less frequent users than
GenZ customers.
• Generations most likely to use BOPIS services frequently or
occasionally are: Millennials (51%), followed by GenX (50%) and
then GenZ (48%).
Consumers are more likely to use
BOPIS services during Covid-19
24. During the outbreak:
• 67% of consumers are more likely to use BOPIS services from
grocery and pharmacy stores.
• 50% are more likely to use BOPIS services across “Other
retailers in general”
Consumers are more likely to use
BOPIS services during Covid-19
25. Consumers are more likely to use
BOPIS services during Covid-19
• Overall, 62% of customers plan to increase their use
of BOPIS during the Coronavirus.
• Even half (52%) of Baby Boomers plan to increase
use of BOPIS services, despite being the least likely
age group to use the service outside of the
Coronavirus outbreak.
26. Key Finding 2:
Customers plan to use
click and collect more to
reduce time in store:
Retailers are implementing contactless click and collect
services that enable customers to easily collect their orders
from the store entrance or curbside.
Solutions:
o Improve online sales.
o Reduce delivery costs.
o Enhance P&L performance.
o Build omnichannel customer behaviours that
lead to future growth.
Getting this right would enable a
retailer to:
The growth in click and collect popularity suggest that during
Covid-19, stores should serve more as fast fulfilment hubs to
collect online orders with minimal contact.
Key finding 2 conclusion - What this indicates
for retail in the Coronavirus era:
43% Plan to use click and collect
more in essential stores
26% Plan to use click and collect
more in other retail stores
New consumer demographics will use click and
collect more and learn new omnichannel
behaviours as a result.
27. Contactless
click & collect pickup.
1 2
4
Check-in by
phone or staff
On screen countdown
and SMS updates
Customer receives order
at store entrance or curb
Support social distancing with…
3 Team access
on any device
29. • Half (53%) of consumers want 'essential' retailers (banks, pharmacies &
grocery stores) to provide virtual service by phone, and a fifth (18%)
want virtual service by video.
• For all other retail types, 18% want virtual service by phone and 11% by
video.
• Across all types of retailers, younger generations are 117% more likely
to want video service from brands than their Baby Boomer counterparts.
US consumers want virtual service
by phone or video from every type
of retailer
30. • There is a correlation between the type of retailers
that customers are more likely to want virtual
service from and those that they would be more
likely to visit outside of the Coronavirus.
US consumers want virtual service
by phone or video from every type
of retailer
31. • Overall, customers want virtual service more from the
retail types that they are also finding it least possible
to avoid.
• For all other retail types there is less correlation
between the percentage of customers that were
avoiding them in the weeks prior to lockdown and
those that want virtual service by phone or video. This
suggests that the need for virtual service is more
contextual to the virtual service potential and the
demographics of the individual industry.
US consumers want virtual service
by phone or video from every type
of retailer
32. Key Finding 3:
Customers want virtual
service by phone or video
from every type of retailer
Retailers are taking their personalised one-to-one
services and events online and using software to make
these easy to access and book.
Solutions:
o Increase online sales.
o Build customer loyalty and advocacy.
o Stand out amongst competitors.
o Understand the future growth potential of online virtual
service for your brand.
Getting this right would enable a
retailer to:
Customer relationships should be built online.
The avid interest in virtual service from younger demographics
also suggests this interest extends beyond the outbreak and that
Covid-19 could act as a catalyst for a new omnichannel world
where personalised interactions happen more frequently online.
Conclusion: What this indicates for retail in
the Coronavirus era:
54%
Want virtual service from
essential retailers
31%
Want virtual service from
all other retailers
Across every type of retailer 12% of people
want virtual service by video.
33. Simple online
appointment booking .
1 2
4
Book from any
channel 24/7
Receive
reminders
Connect by video
conference at start time
Take your one-to-one services online with…
3 Team access
on any device
34. Effortless online
event booking.
1 2
4
Book from any
channel 24/7
Receive
reminders
Connect by webinar
URL link at start time
Take your brand events online with…
3 Team access
on any device
35. Additional Observation:
Stores will need help
navigating health guidelines
and staying motivated
Task management software can help head office
teams to share tasks, messages, images and
resources with their store teams to keep them
informed and motivated.
Solutions:
o Ensure all stores maintain necessary health
standards.
o Boost employee morale and motivation.
o Improve productivity and performance.
Getting this right would enable
a retailer to:
Head offices will need to stay in touch with their stores now
more than ever to provide motivation and guidance as they
navigate this new environment.
Conclusion: What this indicates for retail
in the Coronavirus era
The proportion of customers avoiding stores
indicates that, even as the lockdown eases,
customers will be cautious. Retailers that fail to
meet current health standards risk damaging
customer relationships. Yet, with government
health advice and regulations constantly
changing, stores will need help understanding
requirements.
36. Instant HQ to store
task communications.
1
2
3
Create tasks
at HQ level
Store manager and
HQ stay updated
Team access
on any device
Support your stores through Covid-19 with…
38. 82%
Are avoiding non-
essential retail types
as much as possible
32%
want virtual service
by phone or video from
every type of retailer
62%
Plan to use BOPIS
services more to
reduce time in store
The Qudini survey of 2,000
American consumers
during Covid-19 shows that
These insights
indicate in the
Coronavirus era
In-store social
distancing and
customer
management is
needed for
customers to visit.
Stores should
become
contactless
fulfilment hubs
for online order
pick-ups.
Brand
relationships
should be built
online by phone
and video.
How Qudini software ensures
customer safety while
helping stores to stay open
What keeping stores
open this way would
mean to the US economy
Customers stay safe, while
stores stay open. This
ensures people stay in
employment and there’s
spend in the economy.
Retailers spend less on
delivery and more people stay
in employment to support
store fulfilment. Increased
omni-channel customer
behaviors leads to future
growth of brands and the
economy (omni-channel
customers spend more).
Greater employment with
remote advisors working
to advise customers at
home, leading to
increased online spend
and an improved
economy.
Appointment scheduling software and queue
management software limits
the number of customers in
store by enabling them to
schedule visits or join virtual
queues and wait outside while
staying updated by SMS and
through a webpage.
so that staff can prepare their
order and bring it to them at
the store entrance or curbside.
Customers don’t even have to
enter the store.
Our queuing system enables customers to
check-in when they reach store
and learn about
products to support
their purchasing
decisions.
Customers can schedule appointments or
book events online in order to receive service
39. Our Retail Choreography suite
Appointment
Scheduling
Virtual
Queuing
Event
Management
Task
Management
Powers leading global brands
About Qudini