A survey of 2,000 UK consumers shows how pharmacy retailers should navigate Covid-19 based on the number of customers avoiding pharmacy stores due to the Coronavirus, those planning to use click and collect services more and those interested in virtual appointments and service by phone or video.
Survey by leading global retail tech company Qudini.
(Apologies to the low resolution due to issues with slideshare uploads, visit our website for the high res download (no contact details necessary to download).
www.qudini.com
"Resources" tab -> "Insights hub")
Insights from 2,000 American consumers explain - How retail stores could safe...imogenkw
A survey of 2,000 American consumers suggests how retail stores can safely reopen for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 US Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 US consumer survey run across America by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 UK Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
This document summarizes FMCG market trends in Vietnam for the period ending January 26, 2014. It finds that Vietnam's GDP and inflation rates improved in 2013. The FMCG market saw strong growth during the peak spending season of Tet, with rural areas seeing 22% value growth. Beverages was the leading category in both urban and rural areas. Confectionaries, such as candies in urban and biscuits in rural, were the hottest categories. Retail outlets like street shops saw significant growth during Tet celebrations.
The document discusses the Vietnam retail market, providing an overview of market performance by ownership, format, and categories. It notes that retail sales have grown 18-22% annually in recent years. While traditional trade still dominates, modern trade formats like supermarkets and convenience stores are growing. Food accounts for about 2/3 of retail sales currently. The retail market faces challenges like a shortage of skilled labor and rising costs, but is projected to continue strong growth in the future.
UK Retail - Rising Role Of Mobile For Modern Grocery BuyersInMobi
InMobi Vertical Insights series helps brand
advertisers understand how consumers
use mobile media to research and shop for
products and services, and how mobile
complements other channels throughout
the purchase process.
The Charitable Economy is Thriving
Point-of-Sale charitable campaigns are alive and well. According to America’s Charity Checkout Champions Report, over 77 groups with million-dollar point-of-sale campaigns raised $388 million in 2014, and over $3.88 billion throughout the last three decades.
However, with advancements in technology, the continued rise of online shopping and current campaign saturation in the marketplace, how should we evolve this decades-old fundraising tactic to thrive successfully in 2020 and beyond?
Catalist conducted an online consumer research study in April 2016 of over 1700 Americans aged 18 and older.
Participants were of varying gender, geographic location, economic status and ethnicity. The margin of error associated with the total sample 2.5% with a 95% level of confidence.
The Results: inspiring, thought-provoking and groundbreaking. To us, they unveil five key revelations that will fuel progressive charitable campaigns at the register.
Insights from 2,000 American consumers explain - How retail stores could safe...imogenkw
A survey of 2,000 American consumers suggests how retail stores can safely reopen for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 US Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 US consumer survey run across America by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - 2,000 UK Consumer survey shows that consumers are avoiding sto...imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that consumers are avoiding stores as much as possible as a result of the Coronavirus and so social distancing and advanced customer management could be essential to building customer confidence to visit when store reopen.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software. (www.qudini.com)
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
This document summarizes FMCG market trends in Vietnam for the period ending January 26, 2014. It finds that Vietnam's GDP and inflation rates improved in 2013. The FMCG market saw strong growth during the peak spending season of Tet, with rural areas seeing 22% value growth. Beverages was the leading category in both urban and rural areas. Confectionaries, such as candies in urban and biscuits in rural, were the hottest categories. Retail outlets like street shops saw significant growth during Tet celebrations.
The document discusses the Vietnam retail market, providing an overview of market performance by ownership, format, and categories. It notes that retail sales have grown 18-22% annually in recent years. While traditional trade still dominates, modern trade formats like supermarkets and convenience stores are growing. Food accounts for about 2/3 of retail sales currently. The retail market faces challenges like a shortage of skilled labor and rising costs, but is projected to continue strong growth in the future.
UK Retail - Rising Role Of Mobile For Modern Grocery BuyersInMobi
InMobi Vertical Insights series helps brand
advertisers understand how consumers
use mobile media to research and shop for
products and services, and how mobile
complements other channels throughout
the purchase process.
The Charitable Economy is Thriving
Point-of-Sale charitable campaigns are alive and well. According to America’s Charity Checkout Champions Report, over 77 groups with million-dollar point-of-sale campaigns raised $388 million in 2014, and over $3.88 billion throughout the last three decades.
However, with advancements in technology, the continued rise of online shopping and current campaign saturation in the marketplace, how should we evolve this decades-old fundraising tactic to thrive successfully in 2020 and beyond?
Catalist conducted an online consumer research study in April 2016 of over 1700 Americans aged 18 and older.
Participants were of varying gender, geographic location, economic status and ethnicity. The margin of error associated with the total sample 2.5% with a 95% level of confidence.
The Results: inspiring, thought-provoking and groundbreaking. To us, they unveil five key revelations that will fuel progressive charitable campaigns at the register.
[Kantar worldpanel] FMCG Monitor from March to November 2017Duy, Vo Hoang
Vietnam faces uncertainty in reaching its economic growth target for 2017 despite healthy retail sales growth of consumer goods. FMCG growth outlook is positive, with instant tea and household cleaner performing well in urban and rural markets respectively. Medium-sized street shops and hypermarkets/supermarkets are growing in importance while baby milk powder struggles, especially for babies over 1 year old. Trust remains key for new product launches.
Beth and Philip presented Shopper 360 - how online community research can help brands keep their finger on the pulse of shoppers' decision-making at the Esomar Insight 2011 conference in Brussels.
The presentation focuses on how we used our market research online community to understand people's in store behaviour. Using a variety of tasks from mobile to video diaries, we were able to gain insight into consumer relationships with brands.
The global financial crisis has brought into sharper focus the long-term shift in economic power towards the developing world. Global consumer product companies are embracing this underlying trend and the mantra of reaching the next one billion customers in emerging markets.
To help companies turn their ambitions into reality, we've conducted a research project to understand the differences in shopping behaviour around the world. The research also highlights some of the issues western consumer product companies and grocers should consider, before launching in developing markets.
Study:
The study consisted of 5,375 consumers in the UK, US, Brazil, China, India and Nigeria. All questions were asked through a survey taken via the mobile Internet and we used our own panel of respondents.
Key considerations for developing markets:
In developing markets people are more inclined to use public transport or walk, therefore smaller sized products and low cost basket sizes will have more appeal.
Local brands and stores should not be underestimated - shopkeepers are the gatekeepers and even the best conceived consumer strategies need their support to succeed.
Setting up shop in close proximity to where people live is a critical success factor, as is having access to a local distribution network. To give the data a human perspective we also asked respondents to take a picture on their mobile of their main grocery store, the transportation they use to get to the store and their grocery shopping.
The images provide a stark contrast in lifestyles around the world.
Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
Granjeo.es aims to bring the social experience of food shopping online by connecting farmers directly to customers. Research found that most customers prioritize quality but only 30% choose organic due to high prices. While traceability is lacking for non-organic products, customers trust their regular grocery store. The startup hypothesizes this compensates for the lack of traceability. Existing online platforms have limited success in connecting farmers to customers. The startup believes an online platform providing traceability and a social experience could gain customers' trust.
[Kantar worldpanel] Monitor overview FMCG Market VietNamese 2016Duy, Vo Hoang
Despite Vietnam's GDP growth falling slightly short of targets in 2016, the economy is expected to maintain stable growth of around 6.5% in 2017. FMCG market growth rebounded in urban areas in 2016, nearly doubling growth in rural areas. Both urban and rural markets are predicted to grow around 5-6% in 2017. Rice crackers and liquid detergent were among the strongest growing product categories in both urban and rural Vietnam in 2016.
Granjeo.es aims to bring the social experience of shopping for food online by connecting farmers directly with customers. Their research found that while quality is important to customers, only 30% choose organic due to price. Most customers shop at the same store out of trust and loyalty. Granjeo.es believes an online platform that provides traceability and accessibility to farmers can help farmers sell locally and gain customer trust, while lowering food prices.
The Nature Talks is an organized retailer of fresh fruits and vegetables in Mumbai, Maharashtra, India. It currently operates one shop in Borivali West, Mumbai, but plans to expand to 15 outlets in the coming months between Bandra and Borivali. The company aims to source produce directly from farmers to offer competitive prices and a wide variety of fresh produce to customers in a clean and comfortable shopping environment. It also plans to launch an online grocery store to make shopping more convenient for customers. The Nature Talks aims to become a leading retailer of fruits and vegetables in the Mumbai area through its organized retail outlets and online presence.
Grocery - The New Consumer Shopping JourneyLaunchfire
Digital influence on in-store grocery sales has increased significantly in recent years and is expected to impact nearly half of all sales by the end of 2016. Many consumers now research products, compare prices, and read reviews using their smartphones while shopping in physical stores. This mobile influence is highest among millennials, over a third of whom look up coupons, compare prices, and search for recipes on their phones during grocery trips. As customer shopping habits continue evolving, grocery retailers need to target consumers at the purchase stage with mobile promotions that highlight products, recipes, and discounts to drive more in-store sales.
The document discusses the concept of omnichannel retailing, which merges physical stores, online content, and mobile devices into a single customer experience. It provides examples of companies like Hointer, a jean retailer, and Walgreens that have implemented omnichannel strategies. Hointer uses an app and technology to streamline the shopping process, while Walgreens offers options for online research and ordering, mobile payments, prescription refills, and digital photo services. The document advocates that retailers should collect customer data and integrate mobile, analytics, and digital technologies to provide a superior omnichannel experience.
Convenience stores have seen an increase in visits over the last few years due to busier lifestyles and changes in the shopper behavior, bringing new opportunities and challenges to manufacturers.
We have asked our large community of shoppers about their purchasing practices at convenience stores.
What are the main reasons for a quick stop at a convenience store? What are the most sought after products? What is the average shopping frequency and spent?
Online Shopper in 2016 : All Grown Up
To help brands understand increasingly sophisticated shopper behaviour, DigitasLBi has launched, for the fifth consecutive year, a study of consumer behaviour in 15 countries: Australia, Belgium, China, Denmark, France, Germany, Hong-Kong, India, Italy, Holland, Singapore, Spain, Sweden, UK and USA.
This year the study was focused uniquely on shoppers who had declared a purchase in the last 30 days, in order to analyze in depth the context of the purchase.
Although Vietnam is famous for the dominant traditional channels, it recently has an increasing number of modern trade channels (supermarket, convenience stores etc). We have investigated how this change has affected the shopping behaviors among Moms in Vietnam
Vietnam has experienced major economic and social changes over the past few decades that are shaping its consumer landscape. After gaining independence from France in the 1950s, Vietnam opened its economy and saw rapid GDP growth starting in the 1980s. It has since developed a growing middle class, especially among youth and urban populations. However, traditions still play a large role in many families and rural areas. The document examines trends in Vietnam's growing economy, consumer behaviors, and shifting social values across generations.
The document provides information from the Europa 2014 Round 2 questionnaire including changes made and new data added. Sections were added related to print media, coffee machines, types of lavatory cleaner, kitchen roll, cider flavors, types of films, lifestyle statements, and introductions of FMCG and consumer electronics shopper archetypes. The archetypes are segmented groups that provide insights into shopping behaviors and purchasing factors of consumers. Profile information is given for each archetype including demographics, attitudes, and interests.
India has a large part of the world population. There are mostly people less educated and poor. They can’t afford branded products and services.
some local agency provides counterfeits product on less cost in the rural market.
Counterfeit cover large market share of world trade
Graphics design offline test - 2021 created by avishek saha-1AvishekSaha26
Eat Away is an online food ordering platform that aims to be the leading destination for online food ordering in India. It will connect customers with local restaurants and allow customers to view menus, select items, pay online or with cash, and have food delivered without talking to anyone. The platform plans to partner with nearly 10,000 restaurants across major Indian cities initially. It expects sales to grow from $495k in year 1 to $39 million in year 3, with net profits increasing from a loss of $163k to a profit of $3.25 million over the same period.
The document summarizes key findings from the 2015 UPS Pulse of the Online Shopper study. It finds that while satisfaction with online shopping is high, satisfaction is lower for shopping on smartphones and in stores. Consumers do research across multiple channels and are increasingly open to alternate delivery options. They also consider social media influences and free shipping options when making purchases.
Insights from google for vietnam 03/2016Thai Nguyen
This document discusses insights from a report on digital marketing in Vietnam. It summarizes several sections of the report, including on the online and multiscreen world, smart shoppers, local shoppers, international shoppers, smart viewers, and digital moms. The digital moms section finds that moms extensively research purchases online using various devices and share products and reviews online, making them influential brand ambassadors. It provides recommendations for brands to engage digital moms through online videos, search engines, and easy to use websites.
Insights from 2,000 UK consumers explain - How retail stores could safely reo...imogenkw
A survey of 2,000 British consumers suggests how stores can safely stay open for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - The USA's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 US consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
[Kantar worldpanel] FMCG Monitor from March to November 2017Duy, Vo Hoang
Vietnam faces uncertainty in reaching its economic growth target for 2017 despite healthy retail sales growth of consumer goods. FMCG growth outlook is positive, with instant tea and household cleaner performing well in urban and rural markets respectively. Medium-sized street shops and hypermarkets/supermarkets are growing in importance while baby milk powder struggles, especially for babies over 1 year old. Trust remains key for new product launches.
Beth and Philip presented Shopper 360 - how online community research can help brands keep their finger on the pulse of shoppers' decision-making at the Esomar Insight 2011 conference in Brussels.
The presentation focuses on how we used our market research online community to understand people's in store behaviour. Using a variety of tasks from mobile to video diaries, we were able to gain insight into consumer relationships with brands.
The global financial crisis has brought into sharper focus the long-term shift in economic power towards the developing world. Global consumer product companies are embracing this underlying trend and the mantra of reaching the next one billion customers in emerging markets.
To help companies turn their ambitions into reality, we've conducted a research project to understand the differences in shopping behaviour around the world. The research also highlights some of the issues western consumer product companies and grocers should consider, before launching in developing markets.
Study:
The study consisted of 5,375 consumers in the UK, US, Brazil, China, India and Nigeria. All questions were asked through a survey taken via the mobile Internet and we used our own panel of respondents.
Key considerations for developing markets:
In developing markets people are more inclined to use public transport or walk, therefore smaller sized products and low cost basket sizes will have more appeal.
Local brands and stores should not be underestimated - shopkeepers are the gatekeepers and even the best conceived consumer strategies need their support to succeed.
Setting up shop in close proximity to where people live is a critical success factor, as is having access to a local distribution network. To give the data a human perspective we also asked respondents to take a picture on their mobile of their main grocery store, the transportation they use to get to the store and their grocery shopping.
The images provide a stark contrast in lifestyles around the world.
Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
Granjeo.es aims to bring the social experience of food shopping online by connecting farmers directly to customers. Research found that most customers prioritize quality but only 30% choose organic due to high prices. While traceability is lacking for non-organic products, customers trust their regular grocery store. The startup hypothesizes this compensates for the lack of traceability. Existing online platforms have limited success in connecting farmers to customers. The startup believes an online platform providing traceability and a social experience could gain customers' trust.
[Kantar worldpanel] Monitor overview FMCG Market VietNamese 2016Duy, Vo Hoang
Despite Vietnam's GDP growth falling slightly short of targets in 2016, the economy is expected to maintain stable growth of around 6.5% in 2017. FMCG market growth rebounded in urban areas in 2016, nearly doubling growth in rural areas. Both urban and rural markets are predicted to grow around 5-6% in 2017. Rice crackers and liquid detergent were among the strongest growing product categories in both urban and rural Vietnam in 2016.
Granjeo.es aims to bring the social experience of shopping for food online by connecting farmers directly with customers. Their research found that while quality is important to customers, only 30% choose organic due to price. Most customers shop at the same store out of trust and loyalty. Granjeo.es believes an online platform that provides traceability and accessibility to farmers can help farmers sell locally and gain customer trust, while lowering food prices.
The Nature Talks is an organized retailer of fresh fruits and vegetables in Mumbai, Maharashtra, India. It currently operates one shop in Borivali West, Mumbai, but plans to expand to 15 outlets in the coming months between Bandra and Borivali. The company aims to source produce directly from farmers to offer competitive prices and a wide variety of fresh produce to customers in a clean and comfortable shopping environment. It also plans to launch an online grocery store to make shopping more convenient for customers. The Nature Talks aims to become a leading retailer of fruits and vegetables in the Mumbai area through its organized retail outlets and online presence.
Grocery - The New Consumer Shopping JourneyLaunchfire
Digital influence on in-store grocery sales has increased significantly in recent years and is expected to impact nearly half of all sales by the end of 2016. Many consumers now research products, compare prices, and read reviews using their smartphones while shopping in physical stores. This mobile influence is highest among millennials, over a third of whom look up coupons, compare prices, and search for recipes on their phones during grocery trips. As customer shopping habits continue evolving, grocery retailers need to target consumers at the purchase stage with mobile promotions that highlight products, recipes, and discounts to drive more in-store sales.
The document discusses the concept of omnichannel retailing, which merges physical stores, online content, and mobile devices into a single customer experience. It provides examples of companies like Hointer, a jean retailer, and Walgreens that have implemented omnichannel strategies. Hointer uses an app and technology to streamline the shopping process, while Walgreens offers options for online research and ordering, mobile payments, prescription refills, and digital photo services. The document advocates that retailers should collect customer data and integrate mobile, analytics, and digital technologies to provide a superior omnichannel experience.
Convenience stores have seen an increase in visits over the last few years due to busier lifestyles and changes in the shopper behavior, bringing new opportunities and challenges to manufacturers.
We have asked our large community of shoppers about their purchasing practices at convenience stores.
What are the main reasons for a quick stop at a convenience store? What are the most sought after products? What is the average shopping frequency and spent?
Online Shopper in 2016 : All Grown Up
To help brands understand increasingly sophisticated shopper behaviour, DigitasLBi has launched, for the fifth consecutive year, a study of consumer behaviour in 15 countries: Australia, Belgium, China, Denmark, France, Germany, Hong-Kong, India, Italy, Holland, Singapore, Spain, Sweden, UK and USA.
This year the study was focused uniquely on shoppers who had declared a purchase in the last 30 days, in order to analyze in depth the context of the purchase.
Although Vietnam is famous for the dominant traditional channels, it recently has an increasing number of modern trade channels (supermarket, convenience stores etc). We have investigated how this change has affected the shopping behaviors among Moms in Vietnam
Vietnam has experienced major economic and social changes over the past few decades that are shaping its consumer landscape. After gaining independence from France in the 1950s, Vietnam opened its economy and saw rapid GDP growth starting in the 1980s. It has since developed a growing middle class, especially among youth and urban populations. However, traditions still play a large role in many families and rural areas. The document examines trends in Vietnam's growing economy, consumer behaviors, and shifting social values across generations.
The document provides information from the Europa 2014 Round 2 questionnaire including changes made and new data added. Sections were added related to print media, coffee machines, types of lavatory cleaner, kitchen roll, cider flavors, types of films, lifestyle statements, and introductions of FMCG and consumer electronics shopper archetypes. The archetypes are segmented groups that provide insights into shopping behaviors and purchasing factors of consumers. Profile information is given for each archetype including demographics, attitudes, and interests.
India has a large part of the world population. There are mostly people less educated and poor. They can’t afford branded products and services.
some local agency provides counterfeits product on less cost in the rural market.
Counterfeit cover large market share of world trade
Graphics design offline test - 2021 created by avishek saha-1AvishekSaha26
Eat Away is an online food ordering platform that aims to be the leading destination for online food ordering in India. It will connect customers with local restaurants and allow customers to view menus, select items, pay online or with cash, and have food delivered without talking to anyone. The platform plans to partner with nearly 10,000 restaurants across major Indian cities initially. It expects sales to grow from $495k in year 1 to $39 million in year 3, with net profits increasing from a loss of $163k to a profit of $3.25 million over the same period.
The document summarizes key findings from the 2015 UPS Pulse of the Online Shopper study. It finds that while satisfaction with online shopping is high, satisfaction is lower for shopping on smartphones and in stores. Consumers do research across multiple channels and are increasingly open to alternate delivery options. They also consider social media influences and free shipping options when making purchases.
Insights from google for vietnam 03/2016Thai Nguyen
This document discusses insights from a report on digital marketing in Vietnam. It summarizes several sections of the report, including on the online and multiscreen world, smart shoppers, local shoppers, international shoppers, smart viewers, and digital moms. The digital moms section finds that moms extensively research purchases online using various devices and share products and reviews online, making them influential brand ambassadors. It provides recommendations for brands to engage digital moms through online videos, search engines, and easy to use websites.
Insights from 2,000 UK consumers explain - How retail stores could safely reo...imogenkw
A survey of 2,000 British consumers suggests how stores can safely stay open for business as the Coronavirus lockdown eases. Three key insights demonstrate how Covid-19 will change retail for now and in the future.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
(Apologies for the low resolution, the file is high res until uploaded. Feel free to get in touch for the high res file: info@qudini.com)
Infographics - The USA's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 US consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
Report by retail technology company Qudini: Provider of appointment booking and virtual queuing software.
Infographics - The UK's Rise of Click and Collect during Covid-19imogenkw
Infographics from a 2,000 UK consumer survey run by retail technology company Qudini shows that more consumers are adopting click and collect as a result of the Coronavirus outbreak and that stores could play a role as contactless fulfilment hubs for the remainder of the Coronavirus era. Retailers are looking at how to offer fast contactless click and collect experience with store entrance or even curbside pickup as a result.
20200407 asia covid 19 - grocery retail survey - thailand v final-ds v2DaniellaSeiler
- According to a McKinsey survey of Thai consumers, around 70% are worried about the impact of COVID-19 on their income and around 40% are planning to cut back on discretionary spending as a result. Consumers are also highly focused on health and safety, with over 80% looking to improve immunity and around 80% intending to focus more on product safety after COVID-19.
- The survey found that grocery spending is increasing the most compared to other categories. While dine-in spending decreased by 55% during COVID-19, take-out and delivery spending increased by 23%. Even after COVID-19, consumers expect to dine-in less and continue increasing take-out and delivery
20200407 asia covid 19 - grocery retail survey - south korea v final-ds v2DaniellaSeiler
Korean consumers are most worried about the financial impact of COVID-19, with over 30% concerned about its impact on household income. Consumers plan to spend more on groceries and increase online grocery shopping. Post-COVID-19, consumers anticipate being more concerned with product safety and spending more time understanding safety of grocery purchases. Cleanliness practices of store staff are a key factor for a positive in-store shopping experience.
How healthcare providers should navigate Covid-19 - based on insights from 2,...imogenkw
A survey of 2,000 UK consumers shows how healthcare providers should navigate Covid-19 based on the number of customers avoiding healthcare locations due to the Coronavirus and those interested in virtual appointments and service by phone or video.
Industries covered include: doctors clinics, GPs, sexual health clinics, dentists, therapists and counsellor services.
20200330 asia covid 19 - grocery retail survey - indonesia v final-dsDaniellaSeiler
According to a survey conducted in Indonesia during March 20-25, 2020:
- Over 50% of consumers agree that media coverage of COVID-19 is too sensational and creating panic. 55% are worried about the impact of COVID-19 on household income, and 40% plan to cut discretionary spending.
- Post-COVID-19, 70% will care more about product safety and 80% plan to research grocery product safety more. However, preference for foreign brands does not appear to increase.
- Consumers report shifting spending from restaurants to groceries during COVID-19, a trend that may continue after. Grocery spending has increased while restaurant spending has decreased.
20200407 asia covid 19 - grocery retail survey - japan v final-ds v2DaniellaSeiler
The document summarizes survey results from 500 Japanese consumers on their grocery shopping and spending behaviors during the COVID-19 outbreak. Some key findings include:
- Only 30% of consumers agree that media coverage of COVID-19 is too sensational, and only 10-20% are worried about impacts on income or going outside.
- Spending has decreased most for dining out (33%) but increased slightly for groceries, especially online. Most expect spending patterns to slowly return to normal.
- Availability of products is the top priority for a positive shopping experience currently, rated much higher than price. Stable fresh food availability is also most important for choosing a store.
- Consumption increased slightly for shelf-
20200331 asia covid 19 - grocery retail survey - india v final-dsDaniellaSeiler
The document summarizes survey findings on changes in consumer grocery shopping behavior in India during the COVID-19 outbreak. It finds that spending on groceries, both at stores and online, has increased significantly compared to pre-COVID levels. Many consumers have switched to new stores and tried new brands, focusing on availability, value, and safety. However, most consumers plan to return to their regular stores and brands after the outbreak ends. Cleanliness and hygiene are now top priorities for consumers in choosing where to shop.
The document summarizes survey findings on changes in consumer grocery shopping behavior in India during the COVID-19 outbreak. It finds that spending on groceries, both at stores and online, has increased significantly compared to before the outbreak. Many consumers report switching stores or trying new brands and formats due to factors like availability, safety, and value. However, most consumers expect to return to their usual stores and brands after the outbreak stabilizes. Cleanliness and hygiene are now top priorities for consumers when choosing where to shop.
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How pharmacy retailers should navigate Covid-19 - based on insights from 2,000 USA consumers
1. How pharmacy
retailers should
navigate the Covid-19
landscape
Based on insights from a survey
of 2,000 American consumers
A survey by leading global retail tech company Qudini.
2. About the 2,000 US consumer survey
Coronavirus has changed the world as we know it. Many stores have had to close shop, causing mass job
losses and economic downturns. Even those that remain open have had to adapt to new ways of
operating.
With key scientific discoveries yet to be made, nobody knows how long the necessary social distancing
measures of the pandemic will continue for.
Retailers will need to find a new ways to serve their customers that prioritize their health. Doing so will
ensure stores can stay open, jobs stay intact and spend continues in the economy.
To help retailers to navigate this challenging period we surveyed 2,000 US consumers to understand:
which stores they were avoiding during the Covid-19 outbreak, how they plan to use BOPIS and which
retailers they want virtual service from by phone or video.
4. 30%
are avoiding
pharmacies
68%
want virtual service
by phone or video
67%
plan to use BOPIS
services more
Our survey of 2,000 American consumers shows
that during Covid-19
What these findings indicate for pharmacy retail in the
Covid-19 era
Social distancing is key to
building customer
confidence to visit stores.
Stores could serve as
contactless fulfilment hubs
for BOPIS.
Brand relationships should
be built online.
5. Sales in the short term while
building longer lasting
relationships as a relevant
brand.
Improved online sales and
customer loyalty, while using the
opportunity to understand the
future potential of online virtual
service for your brand.
Reduced delivery costs and increased
omni-channel customer behaviors
leading to future growth (omni-
channel customers spend more and
retain longer).
What doing this well will mean to a pharmacy retailer
How the Qudini software can help
Scheduled visits and virtual
queuing that enables in-store
social distancing.
Effortless virtual appointment
and event bookings for phone
and video service.
Fast contactless online order
pickup at the store entrance or
curbside.
6. Safe and seamless customer
experiences, all within a single platform
1.
Scheduled visits and virtual
queuing that enables in-store
social distancing.
2.
Fast contactless online order
pickup at the store entrance or
curbside.
3.
Effortless virtual appointment
and event bookings for phone
and video service.
7. Our Retail Choreography suite
Appointment
Scheduling
Virtual
Queuing
Event
Management
Task
Management
Powers leading global brands
8. Our findings in detail:
Our survey of 2,000 American consumers
during the Coronavirus outbreak showed...
9. 3 key customer behaviors that will
change the way retailers operate
1
Customers are
avoiding every type
of store if they can
2
BOPIS will gain
traction to reduce
customer time in-store
3
Customers want
virtual service from
every type of retailer
11. Americans are avoiding all
types of stores as much as
possible
• 30% of consumers have eliminated non-essential trips to
stores and other public places. 52% have heavily reduced
trips. Only 4% have not changed their behavior.
• Our survey took place 6 weeks ago. Our questions allowed
respondents to indicate if they had not reduced non-essential
trips to stores and other public places. When looking by region
at the percentage of customers that have not reduced their
non-essential trips, there seems to be a possible correlation
between regions where higher percentages did not reduce
their non-essential trips to stores and public places and higher
Coronavirus cases in the region at this present moment in time
(5th May 2020). We cannot say if this is cause and effect.
12. Americans are avoiding all
types of stores as much as
possible
• Baby Boomers are the least likely to fully eliminate
their non-essential trips to stores and other public
places.
• Overall GenZ have reduced/eliminated non-
essential trips to the greatest extent.
14. Outside of the Coronavirus, these are the
percentages of survey respondents that said they
would normally visit these different types of
retailers.
Americans are avoiding all
types of stores as much as
possible
15. Outside of Covid-19, 90% of people will
normally visit a pharmacy.
30% of people are avoiding them during Covid-
19 and 54% are reducing visits.
Only 17% of customers are visiting them as
they normally would.
Avoiding - Overall
16. On average 33% are avoiding essential retailers: pharmacies,
banks and grocery stores.
For all other store types, an average of 82% of their customers
were avoiding trips to stores in the weeks leading up to the
lockdown.
Americans are avoiding all types
of stores as much as possible
17. Outside of Covid-19 84-93% of people will normally
visit a pharmacy.
GenZ consumers are the most likely to avoid
pharmacies, while older demographics are most likely
to not avoid them, but they are still reducing visits.
Few are continuing their normal behaviors.
Avoiding – By age
18. Outside of Covid-19 men and women are
equally likely to visit pharmacies.
During the outbreak, both are avoiding them to
an equal extent.
Avoiding - By gender
19. Outside of Covid-19 higher income households
are more likely to visit stores. They are also the
most likely to avoid stores during the Coronavirus
outbreak.
Avoiding – By income
20. Graph shows the % of
customers that normally visit
stores against those that are
avoiding them by industry
profession.
Avoiding – By industry profession
21. Graphs show the % of customers
that normally visit stores against
those that are avoiding them by
region.
Avoiding – By location
22. Key Finding 1:
Customers are avoiding
pharmacy stores as
much as possible:
Retailers are turning to virtual queuing and
appointment booking software to control traffic by
enabling customers to schedule visits and service or to
wait remotely while staying updated.
Solutions:
o Ensure stores stay open & customers stay safe.
o Increase sales.
o Create a competitive advantage.
Getting this right would enable a
retailer to:
In-store social distancing and enhanced customer management
will be essential to building customer confidence to visit stores
as lockdown eases.
Key finding 1 conclusion - What this indicates
for pharmacy retail in the Coronavirus era:
90%
of people would normally
visit a pharmacy
30% of customers are avoiding
them during Covid-19
54% of people are reducing
visits
23. Safe and easy
social distance queuing.
1
2
3
4
Check-in on
any channel
Provide wait
time & position
Team access
on any device
Customer updated as
their turn arises
Build customer confidence with…
26. • Outside of the Coronavirus outbreak, only 14% of US
consumers use BOPIS services frequently and 31%
occasionally.
• 24% of Americans never use BOPIS.
Consumers are more likely to use
BOPIS services during Covid-19
27. During the outbreak:
• 67% of consumers are more likely to use BOPIS services from
grocery and pharmacy stores.
• 50% are more likely to use BOPIS services across “Other
retailers in general”
Consumers are more likely to use
BOPIS services during Covid-19
29. Consumers are more likely to use
BOPIS services during Covid-19
• Millennial and GenX customers are the most likely to
use pharmacy BOPIS services more during the
Coronavirus.
• Over a half (62%) of Baby Boomers plan to increase
use of BOPIS services, despite being the least likely
age group to use BOPIS services outside of the
Coronavirus outbreak.
30. Consumers are more likely to use
BOPIS services during Covid-19
• Outside of Covid-19, higher income respondents in
$150-300k bracket are 2-3 times more likely to use
BOPIS than lower income respondents.
• Perhaps this is because they are represented by
suburban family members.
• During Covid-19, customers from higher income
households are also the most likely to use pharmacy
BOPIS more to reduce their time in store.
31. Consumers are more likely to use
BOPIS services during Covid-19
• Outside of Covid-19, men are twice more likely to use
BOPIS frequently than women.
• During Covid-19, women are slightly more likely to use
pharmacy BOPIS services more to reduce time in store.
32. Consumers are more likely to use
BOPIS services during Covid-19
Outside of Covid-19
More likely during Covid-19
33. Consumers are more likely to use BOPIS
services during Covid-19
Outside of Covid-19
More likely during Covid-19
34. Key Finding 2:
Customers plan to use
BOPIS more to reduce
time in store:
Retailers are implementing contactless BOPIS services that
enable customers to easily collect their orders from the store
entrance or curbside.
Solutions:
o Improve online sales.
o Reduce delivery costs.
o Enhance P&L performance.
o Build omni-channel customer behaviors that
lead to future growth.
Getting this right would enable a
retailer to:
The growth in BOPIS popularity suggests that during Covid-19,
stores should serve more as fast fulfilment hubs to collect online
orders with minimal contact.
Key finding 2 conclusion - What this indicates
for retail in the Coronavirus era:
67% plan to use BOPIS more in
essential stores
50% plan to use BOPIS more in
other retail stores
New consumers will use BOPIS more and learn
new omni-channel behaviors as a result.
35. Key Finding 2:
Customers plan to use
BOPIS more to reduce
time in store:
Retailers are implementing contactless BOPIS services that
enable customers to easily collect their orders from the store
entrance or curbside.
Solutions:
o Improve online sales.
o Reduce delivery costs.
o Enhance P&L performance.
o Build omni-channel customer behaviours that
lead to future growth.
Getting this right would enable a
retailer to:
The growth in BOPIS popularity suggests that during Covid-19,
stores should serve more as fast fulfilment hubs to collect online
orders with minimal contact.
Key finding 2 conclusion - What this indicates
for grocery retail in the Coronavirus era:
68% plan to use BOPIS
more
New consumers will use BOPIS more
and learn new omni-channel behaviors
as a result.
36. Key Finding 2:
Customers plan to use
BOPIS more to reduce
time in store:
Retailers are implementing contactless BOPIS services that
enable customers to easily collect their orders from the store
entrance or curbside.
Solutions:
o Improve online sales.
o Reduce delivery costs.
o Enhance P&L performance.
o Build omni-channel customer behaviors that
lead to future growth.
Getting this right would enable a
retailer to:
The growth in BOPIS popularity suggests that during Covid-19,
stores should serve more as fast fulfilment hubs to collect online
orders with minimal contact.
Key finding 2 conclusion - What this indicates
for pharmacy retail in the Coronavirus era:
67% Plan to use BOPIS more
New consumers will use BOPIS more
and learn new omni-channel behaviors
as a result.
37. Contactless
BOPIS pickup.
1 2
3
4
Check-in by
phone or staff
On screen countdown
and SMS updates
Customer receives order
at store entrance or curb
Access
on any device
Support social distancing with…
39. • Half (53%) of consumers want 'essential' retailers (banks, pharmacies &
grocery stores) to provide virtual service by phone, and a fifth (18%)
want virtual service by video.
• For all other retail types, 18% want virtual service by phone and 11% by
video.
• Across all types of retailers, younger generations are 117% more likely
to want video service from brands than their Baby Boomer counterparts.
US consumers want virtual service
by phone or video from every type
of retailer
42. Younger demographics are more than twice
as likely to want virtual service by video than
Baby Boomers and GenX customers.
Baby Boomers are slightly more likely to
want service by phone.
Virtual service – By age
43. Women are slightly more likely to want
service by phone.
Men are more likely to want service by
video.
Virtual service – By gender
44. GenZ customers are the demographic least
likely to visit stores.
GenX are the most likely to want virtual
service by phone or video.
Virtual service vs normally visiting
45. Comparing the % of customers avoiding stores
vs those that want virtual service by phone or
video.
Virtual service vs avoiding
46. Across the pharmacy industry, all income
brackets are equally likely to want virtual
service by phone or video.
Higher income brackets are 40% more likely to
want virtual service by video.
Virtual service – By
household income
47. Customers from different industry
professions have different interests in
virtual service by phone or video.
Virtual service – By industry profession
48. Customers from different regions
have different interests in virtual
service by phone or video.
Virtual service – By region
49. Key Finding 3:
Customers want virtual
service by phone or video
from pharmacies
Retailers are taking their personalized one-to-one
services and events online and using software to make
these easy to access and book.
Solutions:
o Increase online sales.
o Build customer loyalty and advocacy.
o Stand out amongst competitors.
o Understand the future growth potential of online virtual
service for your brand.
Getting this right would enable a
retailer to:
Customer relationships should be built online.
The avid interest in virtual service from younger demographics
also suggests this interest extends beyond the outbreak and that
Covid-19 could act as a catalyst for a new omni-channel world
where personalized interactions happen more frequently online.
Conclusion: What this indicates for pharmacy
retail in the Coronavirus era:
60%
want virtual service by
phone
19%
want virtual service by
video
68%
want virtual service either
by phone or video
50. Simple online
appointment booking.
1 2
4
Book from any
channel 24/7
Receive
reminders
Connect by video
conference at start time
Access
on any device
3
Take your one-to-one services online with…
51. Effortless online
event booking.
1 2
4
Book from any
channel 24/7
Receive
reminders
Connect by webinar
URL link at start time
Team access
on any device
3
Take your brand events online with…
52. Additional Observation:
Stores will need help
navigating health guidelines
and staying motivated
Task management software can help head office
teams to share tasks, messages, images and
resources with their store teams to keep them
informed and motivated.
Solutions:
o Ensure all stores maintain necessary health
standards.
o Boost employee morale and motivation.
o Improve productivity and performance.
Getting this right would enable
a retailer to:
Head offices will need to stay in touch with their stores now
more than ever to provide motivation and guidance as they
navigate this new environment.
Conclusion: What this indicates for retail
in the Coronavirus era
The proportion of customers avoiding stores
indicates that, even as the lockdown eases,
customers will be cautious. Retailers that fail to
meet current health standards risk damaging
customer relationships. Yet, with government
health advice and regulations constantly
changing, stores will need help understanding
requirements.
53. Instant HQ to store
task communications.
1
2
3
Create tasks
at HQ level
Store manager and
HQ stay updated
Team access
on any device
Support your stores through Covid-19 with…
55. 30%
are avoiding
pharmacies
68%
want virtual service
by phone or video from
pharmacy retailers
67%
plan to use BOPIS
services more to reduce
time in store
Qudini’s survey of 2,000
American consumers
shows that during Covid-
19
These insights
indicate that in the
Coronavirus era
In-store social
distancing and
customer
management is
needed for
customers to visit.
Stores should
become
contactless
fulfilment hubs for
online order
pickup.
Brand
relationships
should be built
online by phone
and video.
How the Qudini software
ensures customer safety and
helps stores to stay open
What getting this right
could mean to your
pharmacy retailer
Sales in the short term while
building longer lasting
relationships as a relevant
brand.
Reduced delivery costs and
increased omni-channel
customer behaviors leading to
future growth (omni-channel
customers spend more and
retain longer).
Improved online sales and
customer loyalty, while using
the opportunity to
understand the future
potential of online virtual
service for your brand.
Use Qudini to schedule
appointments and
manage virtual queues
to reduce customer
time in-store and build
confidence to visit.
Use Qudini for
contactless BOPIS
pickup that enables
customers to check-
in and receive their
order at the store
entrance or curbside.
Use Qudini to enable
customers to book online
appointments and events
for virtual service by
phone or video.
56. Our Retail Choreography suite
Appointment
Scheduling
Virtual
Queuing
Event
Management
Task
Management
Powers leading global brands
About Qudini