six degrees   insight mining research
              05 07 09




                                    s i x d e g r e e s | a sensory branding agency
insight mining                                                                                            2




insight mining is all about identifying deeper and richer insights
among a brand’s target audience in order to further grow the brand in
the marketplace.

insights that we identify through our insight mining work include:
    functional, emotional and self-expressive benefits sought versus associated with
    a given brand and its competitors
    a brand’s true brand image
    unmet needs (and associated marketing & positioning opportunities)
    biases, objections, barriers and mistaken beliefs about a product or brand and
    how to overcome them
    competitor weaknesses and how to exploit them



                                                           s i x d e g r e e s | a sensory branding agency
research philosophy                                                                                        3



  we tailor our method to the project & we’re flexible in the field
  “if this were our brand...” perspective
  we dig deep:
 1. we recruit target audience representatives who not only meet “functional
    requirements” but who are also highly communicative, expressive

 2. our interviewers are highly educated and experienced in various therapeutic
    areas, the effective use of projective techniques to discover and organize
    emotional, social and functional information and putting all audiences at ease
    regarding the use of projective techniques

 3. we have a rich portfolio of projective techniques and stimuli

  we conduct strategic workshops to insure proper integration of
  insights into marketing/branding

                                                         s i x d e g r e e s | a sensory branding agency
types of perceptions                                                                     4




                       ...we use this model as a guide to
                       the different types of perceptions/
                       biases/likes & dislikes a physician
                       or patient can have about a
                       condition, therapy, brand or
                       company




                                       s i x d e g r e e s | a sensory branding agency
projection frame                                                                      5




                   ...projecting to a “typical
                   physician” rather than the “I”-
                   frame of reference removes the
                   pressure of meeting real or
                   perceived professional, social and
                   personal expectations/taboos and
                   allows for a richer and less biased
                   or filtered discussion




                                    s i x d e g r e e s | a sensory branding agency
field experience                                                                                6




  audiences: physicians, KOLs, RNs, PAs, patients & care
  givers, c-suite, managed care
  IDIs, TDIs, groups & mini-groups
  in-person & phone/web combination
  international (all major and many emerging markets)
  qual & online quant




                                              s i x d e g r e e s | a sensory branding agency
projective techniques
brand metaphor                                                                                                   8



      Automotive       Famous                  Fashion              ...using categories
        Brands         People                  Brands               of everyday brands
                                                                    as metaphors, or
1
                                                                    asking for a “free
                 41%        Jay Leno     43%             32%
                                                                    association”
                                                                    metaphor allows
2                                                                   physicians and
                 20%      Jim Carey      39%             29%
                                                                    patients to provide
3
                                                                    insights on a
                 18%        Bill Gates   6%              17%
                                                                    product or patient
                                                                    they could not (or
4                                                                   would not)
                  7%     Donald Trump    6%              4%
                                                                    otherwise articulate



                                                               s i x d e g r e e s | a sensory branding agency
visual image selections                                                                        9




...85%+ of human communication is non-verbal. Using images
to express thoughts, ideas and feelings provides for a richer
discussion of any topic
                                             s i x d e g r e e s | a sensory branding agency
story telling                                                                                      10


   imagine BRAND X comes to life as a person and is attending a
 cocktail party [family reunion, charity event, professional conference,
                   etc]. describe Brand X in terms of:
                           demographics
                           appearance
                           attitude/personality
                           behavior
                           social interactions


...directing physicians (and patients) to project a product or brand into a
    complex yet familiar event allows the skilled interviewer to explore
                   deeply held associations and biases

                                                     s i x d e g r e e s | a sensory branding agency
Thematic Apperception                                                         11




                        ...using ambiguous
                        situations and asking
                        physicians to
                        complete the dialog
                        are especially useful in
                        exploring subtle
                        perceived differences
                        between products/
                        brands




                            s i x d e g r e e s | a sensory branding agency
paradigm mapping                                                                                                                                 12




                                                               +3mos.                    +9 mos.                          +18 mos.
   -24-12 months                Time 0




                    PSA                 Urologist refers to            Patient                    Oncologist          Oncologist              Patient
   Hormone                                 radiologist to               becomes                    initiates tx        initiates               enters end-
    therapy        indicators of
                   disease                detect / confirm              hormone                    for bone            chemo                   of-life or
    initiated                            presence of bone               refractory                 mets                                        hospice care
                   progression
                   • Velocity of               mets
                   doubling time
                   •>+increase in
                   a row                                                                             Oncologist assumes
   BRAND J                                                              Urologist
                                          Bone mets                    refers to                   primary responsibility for
                                         confirmed on                   oncologist for                       patient
                                         radio graphic                  consult
                   MD suspects           evidence
                    bone mets
                                                                                       Patient complains of
                                                                                     symptoms of bone mets


                                                                                             BRAND Y


...directing physicians to place images, decisions, treatments, concerns,
       etc on a timeline enables identification of new marketing and
                       communications opportunities
                                                                                                     s i x d e g r e e s | a sensory branding agency
Sentence completions                                                                              13




Viagra is to MEN as ___________ is to WOMEN.
What I least like about treating patients with HIV/AIDS is ___________.
Treating patients with COPD is as rewarding as ______________.
If I were sitting on a plane next to the CEO of the company that makes
and markets BRAND X, I’d make the point that ___________.



  ...using directional or non-directional analogies and other sentence
     completition constructs provides another “safe” way to explore
         emotional, self-expressive and social benefits/concerns



                                                   s i x d e g r e e s | a sensory branding agency
about us
who we are                                                                              15




 sensory branding agency
 founded in 1999
 senior marketing execs
 20 full time employees, 5-7 full-time contractors
 broad international experience




                                      s i x d e g r e e s | a sensory branding agency
medical experience                                                                        16




pharmaceutical                biotech/biopharma
pfizer                        genentech
novartis                      amgen
schering                      exelixis
bayer                         neurocrine
sanofi                        actelion
J&J                           organon
novo nordisk
BMS
GSK
medical devices               other
siemens medical/ultrasound    abbott nutrition
abbott vascular               medicis
zeiss meditec                 american laser centers
ascent healthcare solutions
concentric medical
edwards lifesciences
calypso medical
                                        s i x d e g r e e s | a sensory branding agency
brand experience                                                                          17



      disease states                  devices

allergies       hypertension          bare metal stents
Alzheimer’s     incontinence
                                      dermatological lasers
AMD             infectious diseases
anemia          insomnia              dilation catheters
arthritis       osteoporosis          drug-eluting stents
asthma          oncology
                                      guidewires
COPD            Paget’s Disease
                                      guiding catheters
depression      pain
diabetes        sexual dysfunction    OCT
glaucoma        seizures              ultrasound machines
HIV/AIDS        women’s health



                                        s i x d e g r e e s | a sensory branding agency
our services                                                                                                             18




Insight Mining            Brand Focus Workshops        Messaging Architecture            Identity/Look & Feel
Brand Perceptions         Brand Platform               Sensory Positioning               Advertising
Sensory Research          Marketing Plan Development   Brand Cascading                   Interactive/Web 2.0
Positioning Research      Brand Architecture           Environment Branding              Animation
Strategy Research         Naming/Taglines              Brand Guidelines                  Tradeshow Displays
Communications Research   Ideation Workshops
                          Marketing Integration




                                                                         s i x d e g r e e s | a sensory branding agency
dun & bradstreet                                                                          19




 2007 independent evaluation of six degrees by clients




                                        s i x d e g r e e s | a sensory branding agency
thank you!   six-degrees.com
             8040 east gelding drive   scottsdale, az 85260   480.627.9850

Insight and Data Mining: Primer

  • 1.
    six degrees insight mining research 05 07 09 s i x d e g r e e s | a sensory branding agency
  • 2.
    insight mining 2 insight mining is all about identifying deeper and richer insights among a brand’s target audience in order to further grow the brand in the marketplace. insights that we identify through our insight mining work include: functional, emotional and self-expressive benefits sought versus associated with a given brand and its competitors a brand’s true brand image unmet needs (and associated marketing & positioning opportunities) biases, objections, barriers and mistaken beliefs about a product or brand and how to overcome them competitor weaknesses and how to exploit them s i x d e g r e e s | a sensory branding agency
  • 3.
    research philosophy 3 we tailor our method to the project & we’re flexible in the field “if this were our brand...” perspective we dig deep: 1. we recruit target audience representatives who not only meet “functional requirements” but who are also highly communicative, expressive 2. our interviewers are highly educated and experienced in various therapeutic areas, the effective use of projective techniques to discover and organize emotional, social and functional information and putting all audiences at ease regarding the use of projective techniques 3. we have a rich portfolio of projective techniques and stimuli we conduct strategic workshops to insure proper integration of insights into marketing/branding s i x d e g r e e s | a sensory branding agency
  • 4.
    types of perceptions 4 ...we use this model as a guide to the different types of perceptions/ biases/likes & dislikes a physician or patient can have about a condition, therapy, brand or company s i x d e g r e e s | a sensory branding agency
  • 5.
    projection frame 5 ...projecting to a “typical physician” rather than the “I”- frame of reference removes the pressure of meeting real or perceived professional, social and personal expectations/taboos and allows for a richer and less biased or filtered discussion s i x d e g r e e s | a sensory branding agency
  • 6.
    field experience 6 audiences: physicians, KOLs, RNs, PAs, patients & care givers, c-suite, managed care IDIs, TDIs, groups & mini-groups in-person & phone/web combination international (all major and many emerging markets) qual & online quant s i x d e g r e e s | a sensory branding agency
  • 7.
  • 8.
    brand metaphor 8 Automotive Famous Fashion ...using categories Brands People Brands of everyday brands as metaphors, or 1 asking for a “free 41% Jay Leno 43% 32% association” metaphor allows 2 physicians and 20% Jim Carey 39% 29% patients to provide 3 insights on a 18% Bill Gates 6% 17% product or patient they could not (or 4 would not) 7% Donald Trump 6% 4% otherwise articulate s i x d e g r e e s | a sensory branding agency
  • 9.
    visual image selections 9 ...85%+ of human communication is non-verbal. Using images to express thoughts, ideas and feelings provides for a richer discussion of any topic s i x d e g r e e s | a sensory branding agency
  • 10.
    story telling 10 imagine BRAND X comes to life as a person and is attending a cocktail party [family reunion, charity event, professional conference, etc]. describe Brand X in terms of: demographics appearance attitude/personality behavior social interactions ...directing physicians (and patients) to project a product or brand into a complex yet familiar event allows the skilled interviewer to explore deeply held associations and biases s i x d e g r e e s | a sensory branding agency
  • 11.
    Thematic Apperception 11 ...using ambiguous situations and asking physicians to complete the dialog are especially useful in exploring subtle perceived differences between products/ brands s i x d e g r e e s | a sensory branding agency
  • 12.
    paradigm mapping 12 +3mos. +9 mos. +18 mos. -24-12 months Time 0  PSA Urologist refers to Patient Oncologist Oncologist Patient Hormone radiologist to becomes initiates tx initiates enters end- therapy indicators of disease detect / confirm hormone for bone chemo of-life or initiated presence of bone refractory mets hospice care progression • Velocity of mets doubling time •>+increase in a row Oncologist assumes BRAND J Urologist  Bone mets refers to primary responsibility for confirmed on oncologist for patient radio graphic consult MD suspects evidence bone mets Patient complains of symptoms of bone mets BRAND Y ...directing physicians to place images, decisions, treatments, concerns, etc on a timeline enables identification of new marketing and communications opportunities s i x d e g r e e s | a sensory branding agency
  • 13.
    Sentence completions 13 Viagra is to MEN as ___________ is to WOMEN. What I least like about treating patients with HIV/AIDS is ___________. Treating patients with COPD is as rewarding as ______________. If I were sitting on a plane next to the CEO of the company that makes and markets BRAND X, I’d make the point that ___________. ...using directional or non-directional analogies and other sentence completition constructs provides another “safe” way to explore emotional, self-expressive and social benefits/concerns s i x d e g r e e s | a sensory branding agency
  • 14.
  • 15.
    who we are 15 sensory branding agency founded in 1999 senior marketing execs 20 full time employees, 5-7 full-time contractors broad international experience s i x d e g r e e s | a sensory branding agency
  • 16.
    medical experience 16 pharmaceutical biotech/biopharma pfizer genentech novartis amgen schering exelixis bayer neurocrine sanofi actelion J&J organon novo nordisk BMS GSK medical devices other siemens medical/ultrasound abbott nutrition abbott vascular medicis zeiss meditec american laser centers ascent healthcare solutions concentric medical edwards lifesciences calypso medical s i x d e g r e e s | a sensory branding agency
  • 17.
    brand experience 17 disease states devices allergies hypertension bare metal stents Alzheimer’s incontinence dermatological lasers AMD infectious diseases anemia insomnia dilation catheters arthritis osteoporosis drug-eluting stents asthma oncology guidewires COPD Paget’s Disease guiding catheters depression pain diabetes sexual dysfunction OCT glaucoma seizures ultrasound machines HIV/AIDS women’s health s i x d e g r e e s | a sensory branding agency
  • 18.
    our services 18 Insight Mining Brand Focus Workshops Messaging Architecture Identity/Look & Feel Brand Perceptions Brand Platform Sensory Positioning Advertising Sensory Research Marketing Plan Development Brand Cascading Interactive/Web 2.0 Positioning Research Brand Architecture Environment Branding Animation Strategy Research Naming/Taglines Brand Guidelines Tradeshow Displays Communications Research Ideation Workshops Marketing Integration s i x d e g r e e s | a sensory branding agency
  • 19.
    dun & bradstreet 19 2007 independent evaluation of six degrees by clients s i x d e g r e e s | a sensory branding agency
  • 20.
    thank you! six-degrees.com 8040 east gelding drive scottsdale, az 85260 480.627.9850