This document provides quick tips for supporting military students and student veterans. It recommends being transparent about intentions when asking for information, being direct and concise, and building trust initially by discussing safer subjects before more complex issues. The tips also suggest using appropriate terminology, cultivating understanding of concepts like urgency, being aware of military support resources, and preparing for adverse situations without overreacting. Finally, it notes that it is okay not to be a military expert and to ask students to clarify acronyms.

1. Quick Tips for Supporting Military
Students and Student Veterans
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2. Be transparent about
your intentions.
Explain how asking for
information or answers
to particular questions
is critical to providing
effective support.
Be transparent about your intentions
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3. Be direct and concise with
questions and feedback.
Focus on the logistics of
achieving success.
Be direct and concise
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4. Build a foundation of trust
by initially addressing
safer subjects. Then,
gradually tackle more
complex issues once trust
has been formed.
Build a foundation of trust
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5. Watch your terminology. For
example, use, “what do you
think about…?” versus,
“how do you feel about…?”
Watch your terminology
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6. Realize that many active duty
military students regularly
face actual life-or-death
issues. Cultivate a mutual
understanding of concepts
such as "urgency“.
Cultivate mutual understanding
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7. Be aware of outside support resources
Be aware of the support
resources available
through the military. They
are often more robust and
specialized than those
available through the
university.
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8. Be prepared for adverse
situations, so you don’t
panic or over-respond. For
instance, if there is a death
in a student’s unit, they may
lose Internet access until the
family is notified. Accept
this as standard operating
procedure.
Be prepared for adverse situations
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9. Don’t worry about not being a military expert
Knowledge Don’t worry about not being
a military expert. It’s OK to
ask them to remind you
what a particular acronym
stands for.
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