Learning today has changed, people feel the need to learn by doing, by trying... and - why not? - by having fun. For this reason, to more and more companies tools such as simulators, business games and serious games are fundamental. What are they? Find it out with us!

1. INNOVATIVE
TRAINING TOOLS

2. A Little Data
Revenues have tripled:
22 million users connected to the Internet
from their smartphone, on the average 27
app installed, used 5 times every 2 days,
with normally 35 daily visits.
57% of Italian companies has already
introduced tablets for some professionals
(top managers and sales force in the first
place)
35% of companies already use business
app, that is custom-made applications for
mobile devices (smartphones and tablets)

3. R U ready?
R U Ready?
6 of the 10 most profitable apps are
games
16 million users around the world use
Ruzzle
82.7 million active users per month,
what are we talking about? Farmville
Learning today has changed,
people need less theory. Places
and ways of learning have
changed. People feel the need to
learn by doing, trying... and why
not? Having fun!

4. What is Missing?
In one word: practice!
Competences have not only to be renewed and
widened, but they have also to be trained as
muscles in order to be spontaneously put into
practice.

5. Simulators
Simulators can simulate a conversation in a real way: you get
different reactions depending on the choices you made and at the
end of the simulation you get a feedback of your virtual interlocutor.
Our simulators help you:
to train your skills
to improve your ability to understand the effects of
your actions

6. Simulators
Simulators transform
trainings into results.
They act on behaviours
and impact on results
in a visible way,
because they facilitate
the training..
Simulators can face the
most diverse subjects,
such as:
• effective communication,
• feedback management,
• how to close a sale.
The simulator has a
changeable and
unpredictable rhythm,
depending on the kind
of interaction you have
with it.
Millions of variants,
consistent with the
scenario that you are
living at that time.
Continuous and
realistic training, but
above all measurable
results!

7. Simulators: Some Topics
Managers
How to Motivate the
Team
Delegation Skills
Time Management
Negotiation Skills
Salespeople
Prospect Sale
Client Sale
Upselling and Cross
Selling
Cold Call Selling
Technical Staff
Client Value
Client Retention
Internal Problem
Solving
Best Practices Sharing
Backoffice and
Helpdesk
Problematic BtoC
Consumer
Problematic BtoB
Consumer
Cross Selling Consumer
Client
Cross Selling Corporate
Client

8. Simulator: an Example
8
language
player level
round
progress
start
level in
the round

9. Simulator: an Example
9
Two different situations:
the player must be able to
fix an appointment with the
customer and then must be
able to close the sale.

10. Simulator: an Example
10
self-assessment
video feedback
complete feedback

11. Serious Games
Thinking about these two words together, seriousness and ,not
easy: we have been accustomed to think that they are poles
apart... But it is precisely by the dislocation of traditions, from
the paths not taken yet, that you get innovation.
The serious game is a
virtual interactive
simulation, a real game
with the aim to develop
skills and competencies to
be applied every day in
your daily life.

12. Serious Games
Video games highlight and develop
skills hidden in us and encourage you
to train and applicate them, allowing
you to make full use of the irrational
part of oury brain.
Applied in a professional environment,
they allow you to train in a pleasant
and engaging way your skills and
capabilities.
Using mechanisms and dynamics of
games, such as levels and awards
points, you can awaken and satisfy
your instincts of competition, status,
remuneration and success.

13. Serious Games
The player learns by doing, with the
advantage of acting in a protected
environment: information and sensations
experienced make an impression
The playful element increases your
engagement and allows you to act more
spontaneously, without feeling judged
The possibility of playing together with
colleagues stimulates healthy competition
among employees

14. Serious Games: Some Topics
Time
Management
People
Management
Economics
Management
Store
Management
Sales
Management

15. They are flexible tools that can be adapted
to different contexts.
They ensure a fun experience for the
participants, who compete with different
kinds of tests: management of a company, a
division or sales area, for example.
They ensure maximum effectiveness for
companies.
Focus
training
recruiting
Business Games
employer branding
15

16. Business Games: Why?
They are a simple and interactive approach
Participants increasingly demand to learn in an unconventional way
They allow you to switch from learning by doing to learning by
playing
They stimulate the natural spirit of competition present in each
person, thanks to the simulation of competition between different
companies
The ratings are excellent: they were used by 3600 people with a
percentage of positive feedback of 99.99% (0.01% did not answer
☺)

17. General
Management &
strategy
Economics Area & Sales
Management
Time
Management
Team
Management
Internal
Communication
Business Games: Some Topics

18. Risorsa Uomo Srl
Via Medardo Rosso, 15 – 20159 Milano
(+39) 02 345 2661 -
info@risorsauomo.it
risorsauomo.it