This document summarizes outbound case studies from two companies - Derivium Tradition Securities Pvt. Ltd. and Kraft Koncept Pvt. Ltd. At Derivium, the focus was on developing stronger relationships with corporate clients and issuing commercial papers and bonds. Challenges included maintaining simplicity and proper communication. At Kraft Koncept, innovations included developing client relationships through prompt replies and dividing the workforce based on skills. Both companies emphasized building strong client relationships through specialized services and transparency.