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Innovación En Pymes 1

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  • 3. .$#+#4+2!E$5-+!F+55&#$!G$#HI,+H>J&5$1&! 5  "#-+#(+5$!L(%(,!9$5!MLNJ! 5  7(9,$0&6$!+#!B&5O+:#-!!9$5!MLPN! /!MFL!! 5  7(5+'4$5!G+#+5&,!6+!"L*F!<+QR+,6! 5  ?A>7(5+'4$5!6+!S9+5&'($#+1!6+! B&O5$!?19&T&!/!B?*US!LVL!35&#'+! 5  ?A>7(5+'4$5!L$0+5'(&,!/!B&5O+:#-! 6+!J+5,/1!N,(0+#4&'()#!/!.&'(R'!F4&5! L$59$51:$#!WMFNX! 5  7$'+#4+!6+!95$-5&0&1!+#!7+,9Y(! "#1:4@4+!$8!B&#&-+0+#4!! 5  F$'($!7(5+'4$5!6+!.(4%&,-@(Z!G5@9$! N@5@1ZG5@9$!N4@+,!/!3D1('$.(,&4+1! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! K
  • 4. .5$-5&0&!6+,!L@51$! ]  U+8$5H&5!,$1!'$#$'(0(+#4$1!1$=5+!,&1!Y+55&0(+#4&1!6+! "##$%&'()#!*+'#$,)-('&!6(19$#(=,+1!+#!+,!0+5'&6$!/!C@+!1$#! ^:,+1!9&5&!#@+145&1!+095+1&1! ;]  P&!4+'#$,$-D&!'$0$!8&'4$5!6+!6(8+5+#'(&'()#Z!'$09+::%(6&6! +095+1&5(&,!/!%&,$5!9&5&!#@+145$!',(+#4+1! K]  3&'4$5+1!',&%+!9&5&!+,!_A(4$2!$=`+:%$1!$5(+#4&6$1!&,!0+5'&6$!/! '$095$0(1$!6+!,&!+095+1&!'$#!,&!(##$%&'()#! []  P&1!#@+%&1!*+'#$,$-D&1!&9,('&6&1!+#!,&1!I5+&1!6+! 7(5+''()#!G+#+5&,Z!B&5O+:#-!/!UUaa]!! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! [
  • 5. !c!Si buscas resultados distintos, no hagas siempre lo mismo ¨' ' ' ' ' '' Albert Einstein !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! !! b! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,!
  • 6. .&5&!45(@#8&5!+#!+,!1(-,$!ee"!Y&/!C@+!(##$%&5! /!6(8+5+#'(&51+!6+!,&!'$09+4+#'(&f! d! http://www.youtube.com/watch?v=0v2p-PLF14A&feature=related !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,!
  • 7. a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g! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! +.&$%&.'0%'+/*%($%#''''
  • 8. !&=$@4! #-!7/# &0('1!(1 !4$!(09&'4! B&5O+: #6!.5$0$:$# #('&:$#!& $0+51! L$00@ 5!9$4+#:&,!'@14 "##$%&5!+1!1+5!'&9&H!6+!'5+&5!/! $@ $85+'+5!@#!0$6+,$!6+!#+-$'($! 5+#4&=,+!/!6(1:#4$!&,!6+!#@+145$1! '$09+:6$5+1]]! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! h
  • 9. B$6+,$!6+!<+-$'($!6(8+5+#4+! -  Características de los! -  Todo lo que tiene que ! Productos o servicios! ver con tus clientes! -  Qué vendes?! - Cómo te relacionas con! -  Que ofreces?! tu target de clientes?! TUVTCW+XY"ZW" XYU.WX" - Porqué son distintos ! -  Cómo es tu Marketing?! [YKVUQ" KNWFXW+Q" y diferentes?! -  Cómo es tu comunicación ! +'1@78'-*4"" F*7*48;,;*4" - Porqué el Mercado los va a ! y publicidad?! Percibir como diferentes?! -  Cómo te comunicas con ! la audiencia?! -  Parte de Operaciones del! -  Cómo haría llegar esa ! Negocio! ProPuesta de valor a ese ! YZWFY"ZW" - Cómo te organizas para! YFYKW+"ZW" Público! [YKVUQ"3,7S" ofrecer esa Propuesta de ! ZN+XUN3CNVFQ" cada día! - Se multiplican V]7*" Valor a esos clientes a través! - P('-9"V]7*" Aparecen nuevos canales! de esos canales! -  Se sofistican ( Web 2.0)! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! i
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  • 13. a&=,+0$1!6+!&9$54&'()#!6+!m&,$5f! ?1!#+'+1&5($!5+'$56&5!C@+f! ! m&,$5!+1!@#&!'@&,(6&6!C@+! DIFERENCIA 9+50(4+!9$#6+5&5!+,!%&,$5!_:'$!$! CIÓN +14_:'$!6+!,&1!'$1&1Z!9$5!,$!C@+!+1! @#&!'@&,(6&6!+19+'(&,!C@+!Y&'+! C@+!,&1!'$1&1!1+&#!+1:0&6&1!+#! 1+#:6$!9$1(:%$!$!#+-&:%$]! APORTAR VALOR ! P$1!'$#1@0(6$5+1!#+'+1(4&#! +1'@'Y&5!#@+145$!0+#1&`+!6+!%&,$5! CLIENTE ! P$1!'$#1@0(6$5+1!#+'+1(4&#! FIEL '$095+#6+5!+A&'4&0+#4+!'@&#4$! !,$1!%&,$5&0$1! U.'<((6F.+*,('%#'5('+6EB6(%($%'0%/'+./06'0%'+5/AF6'(%+%#.&*6' B.&.'0*X%&%(+*.&(6#'0%'/.'+6EB%$%(+*.'J'.B6&$.&'E"#'F./6&'./' K! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! +/*%($%'
  • 15. 7(8+5+#'(&'()#f! pF(!#$!:+#+1!@#&!%+#4&`&!'$09+::%&Z! #$!'$09(4&1q!! ! ! ! ! !! ! ! ! ! ! !E&'O!r+,'Y! ! ! ! ! ! ! !! !"#$$%"&'()*"+*((,-'".'-/01*/23,('4,! b
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